Trusted Agent profile · Stoke on Trent
Verified
★★★★★
785 reviews across 4 platforms
333 Hartshill Road, Stoke on Trent, ST4 7NR
Part of Northwood, see every office.
Northwood's office in Stoke on Trent, at 333 Hartshill Road, is rated 4.7 out of 5 across 785 reviews on four platforms, including 412 Google reviews rated 4.5.
412
Reviews on Google
This office
3
Reviews on Yell
This office
353
Reviews on Direct reviews
This office
17
Reviews on allAgents
This office
Every review we hold for the Stoke on Trent office, from every platform, shown as written. First names only.
5/5
Direct reviewsWe are New to UK. Ist time renting. Northwood team does this difficult task made easy for us. I recommend their services highly enough. From start to finish, the entire process of finding a house was smooth and stress-free, thanks to their exceptional team esp Georgia who was dealing my Queries. Their communication was prompt and clear, addressing all of our concerns and keeping us informed at every stage. We are now happily settled in our new home.
5/5
GoogleI was visited by Ben for a routine flat inspection. He was very respectful, polite and a good communicator. He listened to my requests and questions and reported back after he had spoken to the landlord and answered all of my questions in a positive manner. All in all, very professional.
5/5
Direct reviewsI would just like to say how pleased I am with the service I received from Northwood Properties Hartshill. This is the second time they have found me fantastic tenants. I have had the pleasure of dealing with Mandy de Leuw Mandy does exactly what she says . Polite and punctual too I also appreciate her experience. Mandy informs me what I need to do to my property to attract the best tenants . And it works ! I would highly recommend.
5/5
Direct reviewsNorthwood has been a fantastic estate agents to use to sell our property. They have been professional, friendly, approachable, understanding and have been very easy to talk to. Selling a home and buying a new one is extremely stressful. Northwood have kept constant communication, and have been so supportive and kind. Thank you to you all, especially Mandy. We really appreciate your hard work.
5/5
GoogleGreat service from Angela who worked tirelessly to get a rent payment situation resolved. Now all up to date and sorted. Very good at keeping me in touch and updated. I think all at Northwood offer a great service and I couldn't recommend them more. But I really appreciate Angela for sorting this for me.
5/5
GoogleWhat an excellent service I received from Becky Evans. She was very helpful throughout my viewing and renting process. She is very kind, patient and cheerful. She responds promptly to my emails and always ready to help. Thank you so much … More
5/5
Direct reviewsPaula and the team were very helpful throughout the whole process. Georgia was great during the few viewings that she hosted. Thank you to you all.
5/5
GoogleI recently had the pleasure of working with Northwood at their Hartshill branch in Stoke-on-Trent, and I couldn’t be more satisfied with the experience. The team at Northwood was professional, efficient, and attentive to my needs throughout the entire process. A special mention goes to Georgia Stocks, who was incredibly friendly and helpful. She provided me with all the information I needed and responded to my inquiries promptly. It's clear that Northwood prioritizes excellent customer service, and I highly recommend them to anyone looking for a reliable property agency.
5/5
GoogleMy move with Northwoods was fairly seamless. They were great at communicating and getting back to any of my questions or concerns, especially Georgia.S, a brilliant agent. Thank you for getting back to me and helping organise the move-in! :)
5/5
Direct reviewsThe house is stunning, me and my girlfriend fell in love with everything the minute we walked through the door. Everything is brand new in the whole house. And we love it. For our first time moving in together, I say we did so good. Thank you so much.
5/5
Direct reviewsKye is always professional, polite and a pleasure to see. We look forward to his visits. He is always thorough and ensures we are happy tenants, an asset to the Northwood team! Thanks again Kye!
5/5
GoogleMet Mandy for my valuation and photos and she was great. Very professional and friendly. I feel more confident about using Northwood for my sale than any other estate agents.
Thank you for the review, Mandy will be pleased to hear your kind words.
5/5
allAgentsExceptional
I recently had the pleasure of working with Northwood at their Hartshill branch in Stoke-on-Trent, and I couldn't be more satisfied with the experience. The team at Northwood was professional, efficient, and attentive to my needs throughout the entire process. A special mention goes to Georgia Stocks, who was incredibly friendly and helpful. She provided me with all the information I needed and responded to my inquiries promptly. It's clear that Northwood prioritizes excellent customer service, and I highly recommend them to anyone looking for a reliable property agency.
5/5
allAgents"Exceptional..."
I recently had the pleasure of working with Northwood at their Hartshill branch in Stoke-on-Trent, and I couldn't be more satisfied with the experience. The team at Northwood was professional, efficient, and attentive to my needs throughout the entire process. A special mention goes to Georgia Stocks, who was incredibly friendly and helpful. She provided me with all the information I needed and responded to my inquiries promptly. It's clear that Northwood prioritizes excellent customer service, and I highly recommend them to anyone looking for a reliable property agency.
5/5
GoogleRecently I had an inspection at my property which was conducted by Kye, Kye is a very gentle and polite person who listens to all the problems. He discusses all the issues professionally. This type of staffs are always an asset for the company.
5/5
GoogleThroughout the whole process of selling a house Mandy has been professional and helpful. This was especially valuable as I don’t live close by but I knew the sale was in safe hands.
Fantastic to hear your comments and that you felt confident that Mandy would and did handle everything for you, it’s a pleasure to be of service. We always strive to go Over and Above our clients expectations. Thanks for taking the time to write this great 5 star review.
5/5
GooglePaula was lovely and very professional. We sold our house on the first day of viewings. She kept us up to date and responded to emails promptly. Thank you Paula.PositiveResponsiveness, Quality, Professionalism
That’s fantastic to hear, thank you for entrusting your sale with us and so pleased to hear that we were worthy of your 5 star review, Paula will be so pleased to hear your comments. 😃👍 …
5/5
Direct reviewsGeorgia Stocks is a credit to Northwood, nothing is too much trouble for her. Any questions I have are answered promptly and politely and I feel I can contact her in the future if there are any problems. Thank you.
5/5
GoogleMandy is a very friendly and helpful person ,everything ran smoothly kept me informed at all stages of sale.Very professional in all aspects of sale ,Can't thank you enough. As for the solicitor she put me in touch with she was excellent .
5/5
GoogleMandy was great throughout the whole process of buying the house from Northwood. From the initial call about the property being available, all the way through to the collecting the keys. We'd be happy to recommend Northwood to anyone looking to buy a property who wants a seamless process where you're always kept in the loop.
5/5
GoogleI put my house for sale with Mandy who from first meeting built a very good rapport with her. She sold my house within a week but unfortunately fell through, but within another week sold again. I can honestly say from start to finish this has been the best experience I have encountered with an estate agent, and I’ve had a few. She was always professional and definitely on the ball at all times she always rang me with updates, I never had to chase her, always chasing solicitors etc. I can’t thank her enough for her outstanding service and would highly recommend her to anyone thinking of selling their property she takes the stress away from you. Thankyou again Mandy it’s been a pleasurePositiveResponsiveness, Quality, Professionalism, Value
What a fabulous review, we always do our best to go Over and Above our clients expectations, Mandy will be so pleased to hear your kind words. Thank you.
5/5
Direct reviewsMandy has been fantastic with recommended a mortgage advisor which has all been a really easy process and successful. Mandy arranged a second viewing for me to come see the property again with my partner which was great, very friendly and knows a lot about property and areas. Fantastic help and support - Thank You Mandy! :)
5/5
GoogleAlways lovely to see Kye for our house inspection. He is always very thorough in checking if there are any issues, and if we ever have to raise anything he is very reassuring that he will help to sort it. He always makes sure we are comfortable with everything and brings a big smile & great energy with him every time. He deserves praise for the great work that he does and for building such great relationships with tenants.
5/5
GoogleHad an inspection today, The inspector Kye Beech was respectful and professional throughout. Hopefully he can be the inspector from now on. Thanks
Great 5 star review, thanks for the feedback which we always take onboard.
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