5/5
GoogleI was Dealing with a lovely women called Paula, who was just amazing helping me with all my issues. She made the situation so stress free. I love my new home, Thank you
Trusted Agent profile · Stoke on Trent
Verified
Northwood Stoke on Trent reviews
★★★★★
785 reviews across 4 platforms
333 Hartshill Road, Stoke on Trent, ST4 7NR
Part of Northwood, see every office.
Northwood's office in Stoke on Trent, at 333 Hartshill Road, is rated 4.7 out of 5 across 785 reviews on four platforms, including 412 Google reviews rated 4.5.
412
Reviews on Google
This office
3
Reviews on Yell
This office
353
Reviews on The Trusted Agent
This office
17
Reviews on allAgents
This office
Reviews
Every review we hold for the Stoke on Trent office, from every platform, shown as written. First names only.
Google5/5
The Trusted AgentExcellent and efficient service . Georgia was so professional in handling all our work , it was easy and quick. I am quite pleased
5/5
GoogleTremendous experience with Northwood. Accommodating, sympathetic to our needs, pleasant and Jayne was simply awesome.
Agent replied · 9 February 2025
Fantastic review, we always do our best to go over and above our clients expectations, we will make sure Jayne hears of this 5 star review and your positive comments.
5/5
GoogleNorthwood is always close to the tenants and especially Dominic and Jayne are really helpful
Agent replied · 9 February 2025
Thank you Maria for this great 5 star review we will make sure Dom and Jayne hear your comments, all of our clients are of great importance to us. 😃👍🏡 …
5/5
GoogleIt’s been an absolute pleasure to have Kye coming for an inspection, he’s very professional, always comes with positive attitude, answers all the questions I might have, he’s always very nice and pleasant. Everything from the moment I contacted Northwood until now has been superb. Excellent service and would highly recommend.
Agent replied · 31 December 2024
Fabulous feedback, thank you for your comments and 5 star review. 👍🏡 …
1/5
GoogleI don't recommend it, stay away from them, they are liars and unprofessional ,If I could I wouldn't leave even one star!!!
Agent replied · 9 May 2025
I'm sorry we didn't meet our usual level of service resulting in a 1 star review, please do feel free to contact us directly on stokeontrent@northwooduk.com to give us detailed feedback so that we can look to improve our service to your expectations. Thank you for taking the time to place your review.
5/5
GoogleI have applied to getting couple of apartments from different agencies but I can clearly say that Northwood are the best with regards to getting you a nice and clean place you can call a home. Their customer service is top notch and I would highly recommend for anyone looking to relocate to use them. 👍👌 …
5/5
GoogleExcellent service and friendly staff. Was a tennant for 5 and a half years with Northwood. Special mention to Gemma, Lucy and Dominic for their friendliness and effective service.
Agent replied · 9 February 2025
Richard Thank you for your 5 star review of the team at Northwood and your kind words they really are much appreciated we will definitely make sure they hear your comments. 😃👍 …
5/5
GoogleWe found northwood is very easy to deal with. Mandy was always pleasant and helpful with my sale. Thanks a lotPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
That’s brilliant to hear, thanks for the great 5***** review. 😃👍 …
1/5
Google*Warning* This obviously is my OPINION but one you should consider.. If there were negative stars I would use them for what was an atrocious experience. We rented from this agent a property in shambles that literally had bugs eating the wood. Upon our departure we were charged hundreds of pounds for damage despite only a few months there. It is my very educated opinion that the estate agent does indeed help their landlord clients to the point of taking advantage of renters..i do not know if it is an ongoing situation but I feel that properties that are of lower quality are the ones being used for this operation. I cannot be specific on a review feed yet but its my OPINION that this is possibly an ongoing scam to maximize monies for their clients (which are NOT you the renter). I am not someone who holds a grudge, this is a sincere concern that I personally would never rent or buy from them again.. I know sometimes when you are not wealthy (like me) you tend to have to accept lower standards of housing, but you should not be fooled or used. I truly suggest you look elsewhere because if you do rent a property which is already a wreck, then it's my opinion they will try and charge you for that wreck... We paid a non refundable 200 pound pet fee so not only does the landlord get that (which I was able to live with) but now hundreds of pounds more. And these were for very minute issues such as a blown light bulb in a room or literally about 12 wild weeds in the garden. I put a lot of trust in this company and was devastated because of it. As I stated, just remember, if you are renting, you are not their client, and in my case, my opinion is that I'm just a walking piggy bank.. I'm sure some will dispute this, but I assure you my words are heartfelt. (NOTE OF RESPONSE TO OWNERS RESONSE- THEY ARE ATTEMPTING TO KEEP ME FROM LEAVING THIS REVIEW WHICH IS THEIR RIGHT, HOWEVER I HAVE THE RIGHT TO POST MY. OPINION. I DID NOT USE MY REAL NAME OUT OF FEAR OF RETALIATION (just how I feel) HOWEVER IF GOOGLE TELLS ME TO I WILL HAPPILY COMPLY. THIS HAS ALL BEEN SO UPSETTING AND. I WOULD NOT HAVE PUSHED IF I WAS NOT IN BELIEF OF MY WORDS. I REVIEWED HERE BECAUSE OF A PERSONAL EXPERIENCE THAT HAS LEFT US SO UPSET. THESE WORDS ARE JUST MY OPINION ABOUT THE LOCAL FRANCHISE, I DO NOT KNOW IF THE NATIONAL BRAND OPERATES THE SAME. AS I SAID, THESE ARE MY OPINIONS AND NOT FACT, BUT I CANNOT RECOMMEND YOUR COMPANY AND I DID OF COURSE EXPRESS MY OPINIONS TO THE LOCAL BRANCH. IN AN UPDATE, I WILL SAY 1 POSITIVE, THAT THE LANDLORD AGREED TO RETURN AT LEAST A TINY AMOUNT OF 40 POUNDS TO US WHICH HELPS BUT MY. OPINION STANDS FOR NOW. IF THIS IS REMOVED I WILL SIMPLY REPOST USING MY OTHER ACCOUNT.
Agent replied · 31 December 2024
Having checked our records we do not and have not had a tenant with the name Rob Low residing in a property managed by the Stoke on Trent office, I must therefor refute this review and ask that it is removed with immediate effect. If you do feel you have a genuine reason to complain to the Stoke on Trent office of Northwood then please do contact us directly on stokeontrent@northwooduk.com. Northwood is a franchise organisation, all offices are independently owned and managed, we at the Stoke office are proud of our relationship with both our tenant and landlord clients. If this is a reflection on one of the other offices in the group I would ask that you first speak to them directly to get some sort of satisfactory resolution to your complaint.
1/5
GoogleI rented a property from this company for three years, I thought they were a good company until I was moving out. The lady that spoke to me dealing with the viewings was rude whilst speaking to Me over the phone and very pushy about viewings done on the property whilst I was still living there as a tenant has rights to say no. I got in contact with them about handing my notice in but did not get a response for a while and every time I phoned no one seemed to know anything about the property I rented. Every time you phone this company no one seems to know anything about the property and saying people will phone me back and don’t. Then this company tried to say I had left the property dirty when I did not just because they do not want to give deposit money back bringing up “cobwebs” around a boiler. I have contacted them over ten times about deposit money and still not been contacted over this. I am also owed a weeks rent I had over paid before leaving I’m still waiting for this also. This company is only interested in people’s money and no one seems to have a clue what’s going on within the company. I am disgusted and sad about how I’ve been treated via the moving out process, for three years I never once missed a rental payment now when I have come to move out they don’t want to give any money back or money I am owed. I will file a full complaint to the director of the company and going through this process now. This review is to make people aware of the experience I have shared with Northwoods and people will be aware once they move out. I will never be renting again from this company and have gone with a much better one.
Agent replied · 31 December 2024
Emily, thank you for taking the time to write this review, we find ourselves in the unfortunate position where we have no alternative but to refute your review, our recollection is very different to the one written. Emails have been responded to in a timely manner. The property was left in a poor condition at check out, photographic evidence from the check-in inventory as signed by yourself with corresponding images from the check out show clearly there being a number of issues including but not limited to: stain to the carpet, the landlord was left with items in cupboards which were clearly not on the inventory, areas of cleaning have been required and damage to the property. This is currently ongoing and quotes are being generated to rectify the issues and will be apportioned subject to wear and tear. You have a direct point of contact in the office who is dealing with this matter. If you do wish to generate a complaint then please feel free to do so, any complaint will be investigated in full as per our complaints procedure.
5/5
The Trusted AgentExcellent. From the viewing to the moving in was so smooth. Excellent service. Thank you Georgia Stocks. Thank you Northwood.
5/5
The Trusted AgentKye is always helpful, respectful and such a lovely guy - we really look forward to his visits. He checks everything is ok, and goes over all the safety precautions - nothing is too much trouble.
5/5
The Trusted AgentMy inspection yesterday was extremely pleasant, Kye Beech always makes you feel comfortable and not judged when doing his inspection which I really value as a customer. Allowing people into your home can be a bit nerve racking but Kye is welcome anytime at all, genuinely nice bloke to have round! 11/10
5/5
The Trusted AgentNorthwoods have managed our rental property for the last 12 months. Kye and the team have been absolutely fantastic, we were new to the rental market but Kye has always been extremely helpful and made the whole process of being a landlord really easy. Would definitely recommend.
5/5
GoogleDealing with Paula Chevaleau at Northwood Stoke is and has always been a reliable pleasure and I would not hesitate recommending this agency. Nothing is too much trouble and efficiency is always guaranteed.
5/5
The Trusted AgentPaula and Mandy were supberb really friendly and very lovely to deal with supportive and helped us immensely. Thank you
5/5
The Trusted AgentGreat service. Pleasant property sale experience. Thanks to the Northwood team, particularly Paula and Mandy.
1/5
GoogleAbsolutely shocking they threaten to let themselves in for inspections when we may be out which is highly illegal - they are rude and very very up themselves in every way and manner. Mark especially is the most disgusting rude man we’ve ever come across - apparently he was in the police force - clearly didn’t last long. Left us to light our oven with a match when we had burnt our arms on numberous occasions - literally so happy to be moving from them. So many things I could list - left us with an unsafe front door for months - all they do come and take a picture nothing ever gets sorted! Don’t rent with Northwood!!!! Never felt like our home we lived month the month with the possibility of them coming round or letting themselves in at any moment!!
Agent replied · 31 December 2024
We find ourselves in the unfortunate position where we have no alternative but to refute this review. Our records and recollection are very different to that written, if you would like to contact us directly we will be happy to discuss this further.
1/5
GoogleA cautionary tale indeed. We had our property let through Northwood. Would not recommend them at all. We have 2 rooms where our carpet has been ripped out and replaced by cheap rubbish. In the kitchen the hob and sink need replacing and even though it states quite clearly in the contract that the oven should be left clean ours is so filthy we will have to get professionals in to clean it. During the period the property was let we were so disgusted by the deterioration of the decor that we paid to have the rooms redecorated only to discover that the rooms have just had lining paper put up, no paint and the job is so poor that it hasn’t even be stuck down properly. BUT the worse thing has been to discover that cable tv has been fitted. We have 2 large cable dishes attached to the back of our property along with miles of cables. Holes have been drilled into the property To enable metres of cable to be put through. In the bedroom a hole has even been drilled through the side of the fitted wardrobe to put cable through. This cannot be repaired. Really I would like to have given no stars.
Agent replied · 31 December 2024
In January 2018 the property was handed back to your husband at which point it was agreed that the property was returned in good order and the handback signed that he was happy with the condition that Northwood have returned the property. We did at that point offer to discuss any issues that you may have on your return but have had no communication since the hand back of the property. We are sorry you felt it necessary to write your comments however we feel these to be very harsh and do not reflect the return of your property, there will always be wear and tear over a five and a half year let. Works were completed with your approval and most of which were inspected mid term by yourselves August 2015. As part of our service the issue with the paper lifting was reported 1 November 2017 following our routine property inspection. Unfortunately in this instance we can only disagree with this review. If you do wish to discuss this further then we would be pleased to receive your call.
1/5
GoogleI can not fault the service I've received from Northwood and the team. Thank you all very much. *UPDATE* Having recently given up my tenancy I would like to say that the service has become polar opposite. Having left the property in a better condition than I received it they have "decided" that the apartment will need cleaning and will be invoicing me the bill for clearing up maintenance products and personal items left there by any number of previous tenants. They have also chosen to withhold an accidental overpayment of rent for the past 10 days. In light of this I most certainly will not recommend Northwood letting agents to anyone, ever. If you have taken possession of a Northwood rental property after reading my previous review, I can only apologise. For future Northwood customers be aware. This has very much turned out to be a Jeckyl and Hyde kind of company. They're caring and helpful as long as they're taking your money.
Agent replied · 31 December 2024
We feel this does not represent the facts of this check out, we conducted a pre-tenancy inventory which was signed by you at your check-in meeting at the property and have subsequently conducted a check out inspection of the property. The property had not been cleaned to a level that the property was handed over and window keys had been lost during the tenancy, photographic evidence is available regarding the cleanliness of the returned property which clearly shows that the property was not returned in a better state as you suggest. You have only been charged for the clean and the replacement keys, any over payment of rent due to the Standing Order not being cancelled by yourself has been credited back to your account in a timely manner. The balance of deposit has further been promptly returned to you. I feel that the team at Northwood have acted professionally throughout. If you wish to discuss this further then please feel free to contact us directly: stokeontrent@northwooduk.com or (01782) 636100
5/5
GoogleBrilliant service from Becky helping us secure our new rental property. She’s been friendly, patient with our questions, and efficient - sorting everything so quickly and keeping us updated throughout. Thanks so much!
5/5
GoogleA house Inspection from Kye is always a highlight for me....I get to talk to a sheer Legend of a guy..."Give this man a Payrise!! He deserves it! Your the best Kye!"
5/5
GooglePaula was always pleasant and helpful with my sale, would recommend using her. The COVID problem did obviously affect the process.
Agent replied · 31 December 2024
I am so pleased to hear your kind comments thank you. It’s wonderful to hear that we met your expectations and we could be of service to you. 😃 …
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