Trusted Agent profile · Stoke-on-Trent, Staffordshire
Verified
★★★★★
416 reviews across 2 platforms
Unit C, The Forecourt, 12 Albion St, Hanley, Stoke-on-Trent, Staffordshire, ST1 1QH
Part of Martin & Co, see every office.
Martin & Co's office in Stoke-on-Trent, Staffordshire, at Unit C, is rated 4.2 out of 5 across 416 reviews on two platforms, including 367 Google reviews rated 4.2.
We specialise in sales, lettings and property management in Stoke-on-Trent and the surrounding areas - delivering an exceptional service to sellers, buyers, landlords and investors alike. Director at the branch is Mark Beckett, who with more than 25 years' experience of running his own property rental business, has expert knowledge of the industry. Along with his team at Martin & Co Stoke-on-Trent he enjoys the constant reward of helping people find their perfect property and delivers excellent customer service. The City of Stoke-on-Trent is conveniently located for travel to the North West, the West Midlands, and Shropshire, via the M6 and has excellent rail links. Ongoing regeneration is expected to rapidly extend employment opportunities in the years' ahead. We are NALS (The National Approved Letting Scheme), accredited and have a wide selection of properties available to suit your needs. If you have a property to let or are looking for an investment in or around Stoke-on-Trent, our team at Martin & Co Stoke-on-Trent will make letting or buying your property as stress-free as possible. Please do get in touch. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Stoke-on-Trent get you on the move.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
GoogleInstructed Martin and co to sell my house chose them over 2 other companies as from the initial phone call through to the valuation the photos the viewing the sale every member of staff from Hanley and Newcastle were amazing Work over hours if they needed to for viewings and phone calls always on the end of the phone if I need advise on anything including helping me with purchasing a new house 10/10 service thanks so much and I am reccomending you to all :))
3/5
GoogleClaire helps move the transaction forward and removes blockers. Sales negotiator & progressor is a nice lady with good communication skills but these roles aren't for her - I am sure she will fit into another role nicely but just not these …
5/5
GoogleInstructed Martin and co to sell my house chose them over 2 other companies as from the initial phone call through to the valuation the photos the viewing the sale every member of staff from Hanley and Newcastle were amazing Work over hours if they needed to for viewings and phone calls always on the end of the phone if I need advise on anything including helping me with purchasing a new house 10/10 service thanks so much and I am reccomending you to all :))
1/5
GoogleI had a good experience renting with Martin & Co for most of my tenancy, which makes the ending even more disappointing. …
5/5
GoogleI've used Martin and Co for a number of years and have been really pleased with the service that Steve and the team offer. Totally professional from start to finish and I wouldn't hesitate to put their name forward to anyone who wishes to use this service in the future. Richard Slater
1/5
GoogleFirstly I had to call up several times to get a viewing for a house I wanted to see and was told they would get In touch but kept hearing nothing back so I had to keep calling to follow up. When the viewing was finally sorted and on the day we arrived the woman who was supposed to do the viewing was sat in her car outside and did not get out. She finally came to the door as we were leaving and told us she was going to speak with the tenants before showing us however we told her we had already viewed alone and we’re ready to leave. Poor customer service unfortunately and I won’t be looking to use again.NegativeResponsiveness, Quality, Professionalism
A little harsh I think and not an accurate reflection of what happened. We operate a strict Covid secure process for viewings and always ask viewers to wait for their allotted time. Katie was on the phone in her car when you arrived early and clearly wasn't aware that the tenants had agreed to show you around. We do provide written notes to all viewers on how we are conducting viewings so we can do our bit to keep everyone safe. It has been a difficult 18 months for everyone and we are trying hard to act in a safe and responsible way.
5/5
GoogleFantastic service, I had three different valuations from theee different agencies for my grandparents bungalow, due to ill health they needed to move asap and were not able to deal with the sale themselves. Martin and co gave the highest valuation with difference of £50,000 between the lowest and theirs. I was apprehensive but the valuer reassured me with his experience, his research and knowledge of the area. The bungalow sold after the first viewing when the advert had been live for matter of days for the asking price! The service was smooth, fast and efficient! Thank you
Dear Nadine, thank you for your lovely review. We always try to give an accurate valuation and we always do our research beforehand. We do not inflate valuation just to win the instruction as some do and as you have seen more often than not we get it right first time.
1/5
GoogleAbsolutely terrible service. Not only do you wait days for a reply from an email, you are also laughed at down the phone. You are constantly having to chase them up and are told they will pass messages but nothing is done! Absolutely shocking
2/5
GoogleThey seem OK, but as a middleman between you and a landlord they seem happy to leave you in the dark regarding works on your building... Even with emergency repairs. So sometimes you have to chase them up to find out what is happening. EDIT: A year on, still waiting for works... one of which has been 6 years in waiting now, the other is a huge crack in the wall that leaks every time it rains. Next to plugs. Never seem to be able to get someone out... but are happy to up the rent for the landlord. Second Edit: We are actually getting people out. Maybe. Perhaps. But at least its something. This does seem to be more an issue with the previous landlord who sold the property as 'in good condition' and the new landlord is now facing a surprise bill for work he didnt expect to need to do. Martins as the middleman are just trying to do their best to be a go between. The staff in Martins are always polite and helpful. If the review was just for them, it's 5 stars. But the process of being a go-between, and not having the info required half the time, its always going to be hard to recommend renting through this type of company
Dear Martyn, the team have been disappointed that promises made by your previous Landlord had not been followed through by them. In the majority of cases we have close relationships with our Landlords who either trust us to arrange for works to be completed or when they promise to complete works that those works are done. You may be surprised to know that we have to work far harder with the former. I suspect it is fairly obvious why the works were not done and why the property was subsequently sold and we are delighted that you now have a new landlord and we are making progress. Hopefully now that we are working with a responsible Landlord we can give you a much better service and maybe, fingers crossed, you will be able to leave us a better review sometime in the future.
5/5
GoogleThey were very prompt in getting back to me to show a place whenever I liked one online. They would always pick up my calls,be responsive open and honest in their dealings. All queries would be answered in time. The entire process was smooth thanks to them. Would definitely recommend them for any rental needs.
Thank you for your nice review, the team do work hard and its nice to be appreciated from time to time
1/5
GoogleGlass door in the kitchen was getting stuck every time i try shut it. I have been chasing that since i bought this house and barely mind this was brand new house. No support was given and in return after 2 years they responded with the reasoning that hinges has 12 month warranty hence why i have to pay but the funny thing i have been asking them to fix it when it was in warranty and no one was able to respond to care to know whats happening. Second thing my pipe burst in the toilet upstairs and no help there so i have to pay even manager from the site told me you have 10 years warranty but clearly Martin & Co don’t seems to care. I have 5 other problems which i can mention and this is brand new house we are talking. Last but not least unprofessional staff in Martin & Co who thinks that they can just speak but not gonna let any other person to talk.
5/5
GoogleRecently dealt with Lucy who could not have been more helpful. Set expectations then exceeded them on more than 1 occasion. Lucy had been an absolute pleasure to deal with
Thank you Chris, Lucy was chuffed to receive such a positive review
5/5
GoogleI can’t speak highly enough of the team at Martin & Co Hanley. From the very first enquiry they have been nothing but kind, professional and incredibly helpful. Renting property can sometimes feel stressful but they made the whole process …
5/5
GoogleDarcy, Kim and Jenna made the process really easy and kept me updated throughout. They are a credit to the company.
Thank you for going to the trouble of leaving a review. Moving is stressful and the team do try and make it as stress free as possible. We hope you are settling in to your new home
5/5
GoogleVery helpful, plenty of useful local knowledge, good understanding of the market.
5/5
GoogleDarcy was great from viewing to signing, I recommend Martin & Co for arranging everything quickly and efficiently, Thankyou!
Thanks Faye for leaving such a nice review, we really appreciate it (especially Darcy). We hope you enjoy your new home.
2/5
GoogleThey seem OK, but as a middleman between you and a landlord they seem happy to leave you in the dark regarding works on your building... Even with emergency repairs. So sometimes you have to chase them up to find out what is happening. EDIT: A year on, still waiting for works... one of which has been 6 years in waiting now, the other is a huge crack in the wall that leaks every time it rains. Next to plugs. Never seem to be able to get someone out... but are happy to up the rent for the landlord. Second Edit: We are actually getting people out. Maybe. Perhaps. But at least its something. This does seem to be more an issue with the previous landlord who sold the property as 'in good condition' and the new landlord is now facing a surprise bill for work he didnt expect to need to do. Martins as the middleman are just trying to do their best to be a go between. The staff in Martins are always polite and helpful. If the review was just for them, it's 5 stars. But the process of being a go-between, and not having the info required half the time, its always going to be hard to recommend renting through this type of company
Dear Martyn, the team have been disappointed that promises made by your previous Landlord had not been followed through by them. In the majority of cases we have close relationships with our Landlords who either trust us to arrange for works to be completed or when they promise to complete works that those works are done. You may be surprised to know that we have to work far harder with the former. I suspect it is fairly obvious why the works were not done and why the property was subsequently sold and we are delighted that you now have a new landlord and we are making progress. Hopefully now that we are working with a responsible Landlord we can give you a much better service and maybe, fingers crossed, you will be able to leave us a better review sometime in the future.
5/5
Googlesold two properties with Martin & co stoke great experience from start to finish.Claire and staff were amazing thank you
5/5
GoogleHelpful, responsive and cheerful.
5/5
GoogleLovely experience with sales negotiator Lynn, who helped get a good price for my house and made the whole process smooth. She kept in regular contact with me, and liaised well between me and the buyer. I had several valuations, and all came up with the same number that they believed I could realistically achieve, although varied on what they thought I should market it as to begin with. I chose Martin & Co after searching to see which estate agent sold most houses like mine in the area, and sure enough they helped me get that exact number, even during a difficult winter period.
5/5
TrustpilotStoke on Trent Branch
A massive thank you to the SOT team for their, what seemed an eternity, to get the property in position for sale. Without wanting name anyone, they know (!), your continued assistance guidance and perseverance to get this over the line is so much appreciated!
5/5
TrustpilotThe people were great and service Excellent
This service was great because of the people. We had big problems with our solicitors so relied heavily on Gill at Martin & Co to keep us updated on progress. Excellent service and communication. Would highly recommend this company. Gill you are a STAR. Thank you.
5/5
GoogleTheir assistance is highly effective with prompt responses and professional service. However, a notable drawback is their continued reliance on manual verification processes, necessitating in-person visits, unlike other agencies that offer online verification options. Despite this inconvenience, I would still give them a 5-star rating, as I personally found the in-person verification process quick and manageable, taking only 5 minutes of my time. Their prompt and professional service deserves recognition.
5/5
GoogleVery helpful, nice people, 10/10
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin & Co's Stoke-on-Trent office has 416 reviews across two platforms: 367 on Google, 49 on Trustpilot.
Martin & Co Stoke on Trent is rated 4.2 out of 5 across all 416 reviews, and 4.2 out of 5 on Google from 367 reviews.
Martin & Co Stoke on Trent, Unit C, The Forecourt, 12 Albion St, Hanley, Stoke-on-Trent, Staffordshire, ST1 1QH.
