5/5
GoogleHi Thanks for your help in finding us a nice home. Kim from stoke office helped us throughout the process. Kind regards,
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Martin & Co Stoke on Trent reviews
★★★★★
416 reviews across 2 platforms
Unit C, The Forecourt, 12 Albion St, Hanley, Stoke-on-Trent ST1 1QH
Part of Martin & Co, see every office.
Martin & Co's Stoke-on-Trent office at Unit C is rated 4.2 out of 5 across 416 reviews on two platforms, including 367 Google reviews rated 4.2. Checked 9 October 2026.
About Martin & Co Stoke-on-Trent
We specialise in sales, lettings and property management in Stoke-on-Trent and the surrounding areas - delivering an exceptional service to sellers, buyers, landlords and investors alike. Director at the branch is Mark Beckett, who with more than 25 years' experience of running his own property rental business, has expert knowledge of the industry. Along with his team at Martin & Co Stoke-on-Trent he enjoys the constant reward of helping people find their perfect property and delivers excellent customer service. The City of Stoke-on-Trent is conveniently located for travel to the North West, the West Midlands, and Shropshire, via the M6 and has excellent rail links. Ongoing regeneration is expected to rapidly extend employment opportunities in the years' ahead. We are NALS (The National Approved Letting Scheme), accredited and have a wide selection of properties available to suit your needs. If you have a property to let or are looking for an investment in or around Stoke-on-Trent, our team at Martin & Co Stoke-on-Trent will make letting or buying your property as stress-free as possible. Please do get in touch. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Stoke-on-Trent get you on the move.
Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Google5/5
GoogleThe staff are a Great help as always Very efficient and got me a tenant very quickly Would highly recommend Thank you
1/5
GoogleThese estate agents were horrendous. I rented a house for two years while they were managing it, but not a single issue was ever fixed. Despite logging my complaints and calling them constantly, I went two weeks without a working toilet, which they seemed to deem acceptable. The house had severe dry rot and mould, and both the builder and damp specialist assessors advised that it was uninhabitable due to the damage. They refused to pay for any work, so they did nothing for another six months. I finally had no choice but to move out. Now, they are trying to hold onto my deposit to fix the dry rot issues they failed to resolve. It’s absolutely disgusting. If you’re planning on renting through this estate agent, think again. They won’t fix any issues with the house and they won’t return your deposit. I left the house spotless, in far better condition than I received it in. When I moved in, there was rubbish all over the floors and the cupboards were disgusting. I had to deep clean the place before I could move my stuff in. I went above and beyond what was required to clean the place before leaving, knowing they would be difficult, and they are still trying to charge me for a clean.
5/5
GoogleFantastic customer service, so welcoming and polite! Really fast and professional Martin & Co made my new house move feel like a complete breeze! By far the best estate agents I have come across in many years in Staffordshire. Also big thanks to Tan and all of your help I can't thank you enough :D I love my new home thank you to the whole team! Kind regards, K, Leonie
5/5
GoogleSteve and the team have professionally allowed a speedy process of letting out my property. I also want to say a huge thank you to Tan for helping me through the entire process and he was very helpful in guiding me through my first letting property.
5/5
GoogleFantastic Service, from start to finish. Claire came to value my property and her enthusiasm caught me from the off. Jess updated me on the viewing and through out the process, they made selling my …
5/5
GoogleI was having a difficult time even being considered for a house until I was connected with Darcy and Steve at Martin & Co. Being new to the UK presented many challenges I wasn’t quite prepared for, housing being one of them. With their help I’m finally moving into a location that accommodates me. Actually better than what I thought I would be able to get. Just wanted to say thank you for everything
1/5
GoogleTried to rinse me for most of my deposit, including taking money off me for keys that they claimed I had but were listed as "unknown keys" on their inventory and a cleaning charge because they found a tiny piece of fluff on the floor. Disputed through the DPS because they refused to agree to a fair amount and got the majority of my deposit back. The woman looking after my case was rude and unhelpful and very slow to respond to me if she even bothered. Took a long time to resolve this way when it could have been agreed fairly from start.
5/5
GoogleI have used Martin and Co to rent my property on a few occasions. I always go back to them because the team is brilliant to deal with, always helpful and supportive. And if anyone wants to sell or rent a property the Martin and Co in Stoke is a unique team that are always helpful and always go the extra mile. Thank you Martin and Co.
5/5
GoogleAs landlords of a single property we cannot fault the service we have rcvd from Martin and Co. The communication has been faultless and the team are extremely helpful. After a recent change of tenants we were extremely impressed with the in-depth exit inventory and the process with getting a new tenant in position, meaning the house was only empty for 10 days. Thank you to the whole team.
Agent replied · 7 June 2024
Thanks Stuart for taking the time to leave us a review, it does actually mean a lot to the team. The end of a tenancy and tying it in with finding new tenants is always the hardest part of the process. I do have a great team who have a lot of experience and hopefully that shows.
5/5
GoogleVery professional and dedicated staff. Pays attention to details and offers great advice on the right property to suit your needs. Steve, Tan, and Kim are awesome. It's a great team they have there. I was surprised with the welcome pack. Amazing! I will use them again and again. Kudos guys!
5/5
GoogleCannot fault anything!!!! Martin & Co have given a fantastic, professional service throughout the sale of my property. Keeping myself up to date with everything that happened during the sales process. Special mentions to Clare, Lynn and Gill. Thankyou so much for all your help. Would definitely recommend to anyone thinking of selling a property. Kate
5/5
GoogleI went to Stoke-on-Trent property shopping and I went into the office of Martin & Co without an appointment. I was introduced to this beautiful, softly spoken but self assured lady with a great personality and excellent customer oriented approach. I am talking about Lynn Beecham. She was knowledgeable about the properties in the area and offered great assistance to me. She was just exceptional. Thanks very much Lynn.
5/5
TrustpilotMartin & Co, Stoke-on-Trent
I went to Stoke-on-Trent property shopping and I went into the office of Martin & Co without an appointment. I was introduced to this beautiful, softly spoken but self assured lady with a great personality and excellent customer oriented approach. I am talking about Lynn Beecham. She was knowledgeable about the properties in the area and offered great assistance to me. She was just exceptional. Thanks very much Lynn.
2/5
GoogleThey are a decent enough letting company, and they did manage to tend to a number of issues that came up during my tenancy. The reason I'm only giving 2 stars is due to the 'checkout report' that was done by one of the staff (not mentioning names here) - which was forwarded to myself and the landlord. Now, I understand that its up to myself to keep the place tidy etc, and it was left in a very decent condition - considering I was there for around 2 years give or take. But on that report, it seemed very very thorough. Picking out every single detail, and making it sounding much worse than it actually was. (i.e. finger-marked sockets/switches, dusty doors/radiators etc). It was never going to be 100% immaculate was it? Inevitably, it resulted in me losing a big chunk of my deposit.
Agent replied · 4 June 2024
I guess we should take it as a compliment that you found us to be thorough, we work hard to prepare accurate inventories at the start of a tenancy and likewise for the check our report which is to protect all parties. Deposit legislation is such that we cannot make spurious claims against a tenant's deposit and nor would we try to, unfortunately someone has to be held responsible for any cleaning issues that are left at the end of a tenancy. Dealing with such issues is incredibly time consuming for the team here at Martin & Co and we would much prefer that properties were left in a good condition such that we can have deposits returned in full. The team work hard to ensure Tenants can enjoy living in their homes and therefore we are of course disappointed that you felt the need to leave a 2 star review when as you say we are a "decent enough letting company".
5/5
GoogleMartin n co have been absolutely fantastic in helping me find my new home special thanks goes out to jayne and kim for all their hard work!!
5/5
GoogleAll the staff at Martin and co were really friendly and helpful and made my move seem very easy . Hannah and Steve were particularly helpful with this !
Agent replied · 4 July 2023
Thanks Amila, we understand how stressful moving can be and the guys do what they can to make it as easy as possible. Best wishes from the Martin & Co Team
5/5
GoogleExcellent service provided by Steve and his colleagues, I would highly recommend them for your lettings and sales, keep up the good work and thankyou once again. M Jamil
5/5
GoogleExcellent company to work with. Bought an apartment recently and found the whole process very easy and stress free !!! Please keep up the good work and hope to work with you again in the very near future.
5/5
TrustpilotVery helpful and professional service…
Very helpful and professional service from Martin & Co in Hanley, Stoke on Trent, with regards to a dispute with a tenant over cleaning and redecorating required at the end of the tenancy: the tenancy deposit resolution scheme they used was thorough and fair in my opinion and I was happy with the results. Thanks to Sue and the team.
2/5
GoogleThey are a decent enough letting company, and they did manage to tend to a number of issues that came up during my tenancy. The reason I'm only giving 2 stars is due to the 'checkout report' that was done by one of the staff (not mentioning names here) - which was forwarded to myself and the landlord. Now, I understand that its up to myself to keep the place tidy etc, and it was left in a very decent condition - considering I was there for around 2 years give or take. But on that report, it seemed very very thorough. Picking out every single detail, and making it sounding much worse than it actually was. (i.e. finger-marked sockets/switches, dusty doors/radiators etc). It was never going to be 100% immaculate was it? Inevitably, it resulted in me losing a big chunk of my deposit.
Agent replied
I guess we should take it as a compliment that you found us to be thorough, we work hard to prepare accurate inventories at the start of a tenancy and likewise for the check our report which is to protect all parties. Deposit legislation is such that we cannot make spurious claims against a tenant's deposit and nor would we try to, unfortunately someone has to be held responsible for any cleaning issues that are left at the end of a tenancy. Dealing with such issues is incredibly time consuming for the team here at Martin & Co and we would much prefer that properties were left in a good condition such that we can have deposits returned in full. The team work hard to ensure Tenants can enjoy living in their homes and therefore we are of course disappointed that you felt the need to leave a 2 star review when as you say we are a "decent enough letting company".
5/5
TrustpilotGreat service
We used Martin & co to sell one of our properties with a ‘sitting tenant’. Gill and Nick were both friendly and professional to deal with. The house was sold very quickly and Gill kept us well informed throughout the process of the sale being completed. This is the kind of service you want and it’s great that they are a local company.
1/5
GoogleI have never dealt with a more incompetent or shameless letting agent in my life. Not only was the property riddled with issues caused by the landlord’s own corner-cutting, but they also want to charge a small fortune to live in a dated, …
5/5
GoogleTo the Martin's team. Just to say that I have always found everyone of you extremely helpful in my dealings with you. Always positive and knowledgeable. You have a good team Steve. Cheers Tony Milward
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Questions about Martin & Co Stoke on Trent
How many reviews does Martin & Co Stoke on Trent have?
Martin & Co's Stoke-on-Trent office has 416 reviews across two platforms: 367 on Google, 49 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Martin & Co Stoke on Trent's rating?
Martin & Co Stoke on Trent is rated 4.2 out of 5 across all 416 reviews, and 4.2 out of 5 on Google from 367 reviews, checked 9 October 2026.
Where is Martin & Co's Stoke-on-Trent office?
Martin & Co Stoke on Trent, Unit C, The Forecourt, 12 Albion St, Hanley, Stoke-on-Trent ST1 1QH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.