Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleBein in this property 4 years the only problem i have is work hardly gets done sick of ringing and they say they will sorted that was months ago
Tammy · 11 February 2020
Agent replied · 9 February 2025
Dear Tammy, sorry you feel that way but your review is a distortion of reality. We have made it easy for tenants to report repairs via our website and via email. However, you don't use any of these but instead choose to ring through and report orally. Either that or our property manager picks up the repair issue when she does the periodic inspection and creates her thorough photographic report of condition. Then on our property management software I can see 4 lots of repairs (of multiple items) that have been approved, work carried out to your satisfaction and paid for by landlord over the last 6 months alone. I think you are frustrated because you live in a typical aging Stoke on Trent house and there are lots of maintenance issues. However, that is different from saying work doesn't get done. I can see on our system that your latest repair report has gone through the quoting system and received landlord authorisation just last week. So now those will be done shortly according to the third party tradesmen's availability. My final point is our Property Manager knows you are complaining also about radiators but she has sent gas engineers out several times and they confirm that the heating and radiators are working, albeit being old radiators. Therefore, there are some items of work that you would like done that will not be done because they are not urgent or are not part of the landlord's repairing obligation. That is our job as agents to know the difference and to be fair to all. Your landlord co-operates and repairs everything, so your comment of "work hardly gets done" is false. We have lots of records and invoices to show otherwise.
★★★★★ 5/5
GoogleVery helpful and always happy to help this was my first time moving on my own and any questions I had they answered and are always available if needed
Kate · 2 January 2020
Agent replied · 31 December 2024
Thank you very much for your kind words.
★★★★★ 5/5
Direct reviewsI live some distance away from the properties Belvoir manage for me and am therefore reliant on their 8information as visits to the properties have not been possible during the pandemic.
I have found their responses to any queries I have together with highlighting any issues I should be aware of ,prompt and professional
Deirdre · 29 July 2021
★★★★★ 5/5
GoogleKatie &team has been so helpful and responsible for finding out our dream home. Thankyou Belvoir.....PositiveResponsiveness, Quality, Professionalism, Value
Jessy · 1 January 2022
Agent replied · 31 December 2024
Hello, aw so glad you have found your dream home. May you make many good memories in your new home! Send us some pics!
★★★★★ 5/5
GoogleFantastic estate agent, they go above and beyond any other to make sure your sale goes through, I cannot express how professional they are.
Rachael · 1 January 2021
Agent replied · 31 December 2024
That is such a nice thing we say. We do try our best for our customers!
★★★★★ 5/5
GoogleI have a let under management with Belvoir. I am being well looked after and would have no issues in recommending them to friends.
Tim · 1 January 2021
Agent replied · 31 December 2024
Thank you very much!
★★★★★ 5/5
GooglePleased with the landlord service, very professional, with good communication
Claire · 9 January 2023
Agent replied · 8 January 2025
Thank you Claire for taking the time to leave us a Google review. We will also let the lettings team know.
★★★★★ 5/5
GoogleI wouldn’t want to buy or sell a property with anyone else, they are professional, thorough and on the ball!PositiveResponsiveness, Quality, Professionalism, Value
Meely · 1 January 2021
Agent replied · 31 December 2024
Thank you very much for your kind words!
★★★★★ 5/5
GoogleSuch lovely people helpful throughout the process....so glad I went to them when buying my first home
Nicola · 10 February 2022
Agent replied · 9 February 2025
Thank you for your kind words!
★★★★★ 5/5
Direct reviewsThey went beyond my expectations freindly allways available to talk to and helped me with advice and even over my solicitor I was buying a bungalow from them and were brilliant
Julie · 14 October 2023
★★★★★ 5/5
GoogleFrom class service and attention . Hello highly
Paul · 1 January 2023
Agent replied · 31 December 2024
Hi Paul, thanks for your feedback. We will let the lettings team of Sandra, Josie and Charlie know.
★★★★★ 1/5
FacebookWe had a few set backs with the original moving in date due to property being decorated but everything was resolved by belvoir. We were given the wrong keys to the property but we rang the emergency contact number and someone returned to the shop to collect the correct keys all out of hours. On the whole belvoir stoke were good.
Amy · 14 November 2016
★★★★★ 5/5
GoogleI brought a house in meir with these fast process, I plan to stay here forever love it thanks tilly :)
Mariah · 1 January 2021
Agent replied · 31 December 2024
Thank you. Glad you like your new home!
★★★★★ 5/5
Direct reviewsAfter many successful transactions - I can honestly say these are a 5 star agent - heres to many more :)
Jamie · 19 April 2024
★★★★★ 4/5
GoogleVery helpful agency, me and my fiancée are renting from Belvoir for our first house together. Always helpful and get the stuff we need sorted. Thank you
James · 2 January 2017
Agent replied · 31 December 2024
Always nice to help people move into their first home!
★★★★★ 5/5
Direct reviewsThe Belvoir Staff are brilliant! They make you feel really valued as a customer and comfortable. The whole process of moving home is hard as anyone knows but the staff at Belvoir are always kind, helpful and make it so much easier. They are lovely. Thankyou Belvoir!
Lisa · 23 July 2021
★★★★★ 5/5
GoogleFriendly estate agents.
Dileep · 1 January 2023
Agent replied · 31 December 2024
HI Dileep, hope all is going well with you!
★★★★★ 5/5
GoogleThey are the best agents we have had. They look after the tenants, the property and ourselves with care, courtesy and professionalism.
Andrew · 2 January 2017
Agent replied · 31 December 2024
Thank you very much for the kind words. It's a tough job we have and sometimes people don't understand the amount we do, so it's great to hear from a landlord that we are doing a good job.
★★★★★ 5/5
GoogleMoved into my property 4 months ago and found the team to be extremely helpful from the outset. I have had no problems with them, easily accessable have always called me back or left me a message. Very friendly team. My family member has now gone through this team to rent out her property
Donna · 2 January 2017
★★★★★ 5/5
GoogleIt was a pleasure to stay at 282 Etruria Vale. I will come back again i future.
Regina · 2 January 2020
Agent replied · 31 December 2024
Thank you so much! Hope to help you find another house to rent in future if work brings you back here!
★★★★★ 5/5
GoogleExcellent service. Professional & friendly staff who went that extra mile to help us with our move. Thanks Belvoir
Clare · 2 January 2019
Agent replied · 31 December 2024
Thanks Clare for your lovely words. It's always nice to help people find their next home.
★★★★★ 5/5
GoogleBelvoir always deal promptly with any queries I have or repairs I report. All the staff are very friendly and professional.
Joanne · 2 January 2017
Agent replied · 31 December 2024
Thank you. We like to sort things out quickly for tenants so you can enjoy your home!
★★★★★ 5/5
FacebookReally impressed with the staff at Belvoir, they have been extremely helpful when we have had a query or a problem. This is our first time renting and as newbies they have been great, nothing is too much trouble for the sisters in he office.
Thank you so much for all you do.
Sunnie · 3 July 2016
★★★★★ 5/5
GoogleGreat service, really helpful and friendly staff. Made the entire moving experience really easy and not stressful at all.
Adam · 2 January 2018
Agent replied · 31 December 2024
Dear Adam, thank you for your kind words. We appreciate that you took the time to give us a review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
