Trusted Agent profile · Stoke-on-Trent
Verified
★★★★★
262 reviews across 4 platforms
8 Albion Street, Stoke-on-Trent, ST1 1QH
Part of Belvoir, see every office.
Belvoir's office in Stoke-on-Trent, at 8 Albion Street, is rated 4.6 out of 5 across 262 reviews on four platforms, including 192 Google reviews rated 4.5.
192
Reviews on Google
This office
40
Reviews on Facebook
This office
3
Reviews on View Agents
This office
27
Reviews on Direct reviews
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
From meeting Romona who valued our house, Dili who took the photos, Cheryl who showed people around our house which we were selling. Cheryl showed us around the ...Read the review from sellers
Cheryl deserved 5 star across the board for all aspects.Read the review from buyers
Would highly recommend using Belvoir, we have been using them for a number of years and they have always been excellentRead the review from landlords
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
FacebookReally impressed with the staff at Belvoir, they have been extremely helpful when we have had a query or a problem. This is our first time renting and as newbies they have been great, nothing is too much trouble for the sisters in he office. Thank you so much for all you do.
5/5
GoogleGreat service, really helpful and friendly staff. Made the entire moving experience really easy and not stressful at all.
Dear Adam, thank you for your kind words. We appreciate that you took the time to give us a review.
5/5
GoogleGreat customer service always happy to help.
Thank you very much for your kind words! Please let us know if you need anything further!
1/5
GoogleNever answer phone, very hard to get hold of and not helpful.
Dear Mandy, our job involves lots of outside valuations, appointments, property visits and so on. We have a very very high volume of calls per house (30-40 enquiries) when only one person can rent or buy the house. It’s impossible for the staff to catch every call but if you leave a message we will get back to you. We also have an expensive software that allows you to book viewings when you make an online enquiry. You get an email and text asking you to book onto a viewing yourself. On Saturday, we are open till 1pm on appointment only due to most of the day spent at viewings and actually selling or renting the houses for our clients the sellers or landlords. If your call was just a general enquiry, then I’m sorry we couldn’t get to you. This week was half term holidays so we had some staff holidays and the rest of the staff sacrificed lunchtimes and worked extra to pick up the unending calls. I also called back every message to find many callers didn’t pick up their phones.
5/5
GoogleAll in all, a brilliant company to work with!PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for your review!
5/5
FacebookBelvoir staff are very punctual in their services, fulfill their promises as they promised, also carrying their tasks to satisfy the tenants when they are needed, to summarize it they are reliable people. I am recommending people to rent house from them and enjoy their good services. Mr & Mrs Ndu
5/5
FacebookExcellent Estate Agent. Very, clear, honest, personal service. Would highly recomment them.
Thank you very much!
5/5
FacebookWe have rented our property out with Belvoir for three years and we have found them very efficient and very pleasant if we have had to get in touch with them As we live in Cyprus we have had to have people we are confident with we would definitely recommend them
5/5
FacebookJust recently moved into a house with belvior and started having a problem with the radiator leaking. They sent out a contractor the same day I reported it. Lovely people and will do everything they can to help. Very good customer service. Would recommend ten times over �
5/5
GoogleQuick and responsive.
Thank you for your feedback, much appreciated!
5/5
FacebookI have been renting a property with my children now for nearly 4 years and the Belvoir team have been fantastic. Every time I have had a problem or query it has been dealt with promptly and efficiently. Thank you for your excellent service and support.
5/5
Direct reviewsExcellent service. I would like to thank Belvoir agency for your wonderful service.
5/5
GoogleLovely people to deal with. 100% recommend :)
Thank you so much!
5/5
Direct reviewsAbsolutely brilliant staff, very helpful and very quick to sort out problems would recommend them highly
5/5
GoogleI have been renting a property with belvoir lettings. I find them brilliant if theres ever been a problem i have contacted them via Alejandra Garcia and she has happily helped me with no problems. Would deffo reccomend.
1/5
FacebookOne women who works there did a home visit Alexandra sumit like that. She is very very rude how she got that job a don't no but she gives belviour a bad name!!!!!
5/5
FacebookAs I have not been local long the office was a nightmare to find... "However" the staff member I spoke with really was Very helpful.. Very efficient.. Very friendly.. Excellent service!
5/5
GoogleRating only, no written review.
5/5
Direct reviewsHigh level of professionalism, very helpful and great collaboration. Totally recommend them! Thank you for a great experience!
5/5
Direct reviewsAs always, high level of professionalism with a friendly and down to earth service - highly recommended
5/5
Direct reviewsCannot pick a single fault with Belvoir....lovely people,excellent service ....so glad I went with them
5/5
FacebookVery helpful staff that take there time to listen and sort things out for our new house. Would recommend Belvoir to friends and family �
5/5
FacebookHelpful, supportive and personal service provided to me (as a landlord) for the last few years now. Thank you Belvoir!
5/5
Direct reviewsFriendly staff, always happy to help and answer questions:)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
