Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSuper friendly and professionals Liam and Danielle dealt with our purchase from the viewing until the end, it was a very personable experience and they were always on hand to chase bits up for us and help clarify details we weren’t sure of as this was our first time buying. Would absolutely recommend themPositiveResponsiveness, Quality, Professionalism
Jade · 27 August 2022
Agent replied
Hi Jade, we really appreciate your kind words and are happy that we could help! Moving home can be stressful enough, especially when purchasing your first ever home! We hope that you are both really happy there.
Kind regards,
Danielle
★★★★★ 5/5
GoogleDanielle and Liam at Mather Marshalls helped me tons when I was finding an apartment for sale. I was kept in the loop throughout and they answered all my questions on short notice. They also let me view the property repeatedly, again on quite short notice. Thanks again!
Chad · 30 April 2023
Agent replied · 24 March 2024
Hi Chad
Thank you for your kind words, we always strive to be as helpful as possible to make what is a stressful time as easy as we can
Regards
Paul Mather
★★★★★ 5/5
GoogleWe bought our old flat through Mather Marshall, and recently sold it with them as well. Both processes (3 years apart and managed by separate people) were absolutely seamless. I cannot fault the service we’ve received. We’re now in what we hope will be our forever home, but if we did ever sell this, I wouldn’t hesitate to use them again!PositiveResponsiveness, Professionalism
Natalie · 27 August 2021
Agent replied
Thank you for taking the time to leave such a lovely review and for returning after 3 years! We hope that you are settling in to your new home :)
★★★★★ 5/5
View AgentsPurchase of 27 Whitehorse Lane Stevenage
James was very good at keeping us informed of what was going on. He also explained things clearly and concisely. He was very helpful and made sure we had all the information we needed. Very proactive and I am sure much of his hard work went towards making this purchase a smooth and easy process.
Paul · 5 February 2016
★★★★★ 5/5
GoogleI received an amazing service from Mather Marshall estate agents. The sales team are brilliant and kept me in the loop throughout the whole process of our house sale. Both Liam and Danielle from the sales team are amazing. Great with communication. I will definitely use their services again.
Frankie · 13 January 2023
Agent replied
Thank you Frankie! Wishing you all the best with the future!
★★★★★ 5/5
GoogleWe were tenants for 12 years and every time we had a problem it was resolved very quickly. Good communication and all the team working there are really lovely and very helpful.
Donna · 2 July 2025
★★★★★ 5/5
GoogleThank you so much to Barry, Linda and the team. Nothing was ever too much to ask from them. Went above and beyond to make buying a house as quick and as stress free as can be. Will definitely be using them when we sell our house. Thank you xxx
Russell · 23 September 2019
★★★★★ 5/5
GooglePopped in to have a chat with the team today. They were knowledgeable, reassuring and friendly!
Colette · 20 October 2024
Agent replied · 23 October 2024
Thank you for the 5 star review Colette!
★★★★★ 1/5
Google*** EDIT: Response to reply ***
How disappointing that you feel the need to lie about what happened. Is interesting why you left out your comments about the contractors went wrong my property twice without consent.
Another lie, that you didn’t not reply to the complaint until 48 days after the email was sent. I would be happy to forward you the emails showing the dates.
I emailed you after the tenancy to hope for a honest and reflective reply but that was not received. I feel it’s important that people know about your appalling response times, lack of customer service and as we now see, the willingness to lie to cover your mistakes.
*** ORIGINAL REVIEW ***
Surprisingly very similar to other letting reviews on here. In short, once you are letting from them, it becomes very difficult to get replies from via email. I would estimate 70% of my emails were not replied to, one of those being a formal complaint and took 48 days to get a response (that was after chasing them for an answer). When calling, I usually had to deal with quite a rudely spoken member of staff who would almost make you feel bad for calling. Some examples of poor standards from them include:
* 37 days to get my deposit back after constant chasing.
* Twice, contractors let themselves into my property without notice and when I wasn't there. Mather Marshalls response (in short) was "We are sorry, but when there is a build up of jobs, it's important they get done." Clearly more important than a tenant right to privacy...
* Noise complaints via email (ignored).
* Contractor leaving a large amount of dirty when rubbing down the bathroom ceiling, then getting paint over my bedding (email ignored).
* Ceiling stripped of paint and then left... not completed.
To be clear, I paid rent on time, every time and tried to be a good tenant (all property checks were top scores). After email complaint, Paul's response was constantly "we did not receive an email about that", or "it is down to the landlord...".
From personal experience, the reviews on here are very accurate to what I experienced, regardless of their responses. It seems a constant theme of poor communication and rude customer service.
Tom · 16 August 2022
★★★★★ 1/5
GoogleWhat an absolute joke of an estate agency, very rude, very unprofessional, talk over you on the phone, and blackmail you with legal action to take previous reviews down. Avoid, avoid, avoid! These are not honest people, judging by previous reviews from other people, we aren’t the only ones to have been messed around either. Good riddance is all I can say.
Rebecca · 29 July 2019
Agent replied
Rebecca we are sorry you feel the need to leave such comments. As explained you unfortunately did not meet the criteria for the property you applied for and therefore we could not process your application. We would rather let you know this before any financial commitment has been made so that you do not waste any money. I understand there was a slight delay in updating you in relation to your application and we apologise for this but we cannot always reply to enquiries immediately.
★★★★★ 5/5
GoogleEmily and all the team at Mather Marshall have been nothing but amazing they are always there to listen and very professional throughout - would defo recommend.
Bradley · 17 March 2024
Agent replied · 24 March 2024
Hi Bradley
Thank you for your kind words it is much appreciated.
May i take this opportunity also to thank you for the great work you carry out for Mather Estates in a timely and professional way.
Regards
Paul Mather
★★★★★ 5/5
GoogleHaving been disappointed by another agent, I can’t fault the service received by the team at Mather Marshall. Great communication, sound advice and the calm in one of the biggest decisions we take when deciding to move. Can’t recommend them highly enough. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Annabel · 27 August 2022
Agent replied
It was a pleasure working with you, thank you Annabel and Steve!
★★★★★ 5/5
View AgentsFirst class service....
I mainly dealt with James Bickers, who I always found to be extremely helpful and nothing was too much trouble. If I rang the office and he wasn't there he would always return my call. I would recommend Mather Marshall to anyone who wants a stress free moving experience....
Sharon · 19 January 2016
★★★★★ 5/5
GoogleLouise and the team have been fantastic, we have found a lovely home to rent and they have helped us through the process quickly and easily.
We are looking forward to starting our new tenancy with Mather Marshall and looking forward to the years ahead.
Sam · 29 July 2019
★★★★★ 5/5
GoogleWe have been so impressed by Liam and Danielle at Mather Marshall. They were always professional, patient and responded to us very quickly on all occasions. They really went above and beyond for us and we wouldn’t hesitate to use Mather Marshall again in the future. Thank you SO much!PositiveResponsiveness, Quality, Professionalism, Value
Katie · 27 August 2021
Agent replied
Thank you for such kind words Katie, we hope that you are very happy in your new home! All the best, Danielle
★★★★★ 5/5
GoogleThese guys are amazing. Barry was very efficient and we completed on our purchase with 90 minutes to spare before the Xmas shut down. These guys chased the solicitors on both sides to make that happen. Thank you so much all of you.
Andrew · 25 January 2020
★★★★★ 5/5
GoogleLiam and Danielle at Mather Marshall handled my recent property purchase. I cannot recommend them highly enough. They were always professional, courteous and pleasant to deal. They always kept me up to date and were easily contactable, and made what can be a very stressful process much easier to navigate. Thank you both!!
Jo · 15 July 2021
Agent replied
Hi Jo, Thank you for the kind words! If you need anything in the future, you know where we are.
★★★★★ 5/5
GoogleThese agents are very nice and accommodating as always. I never had doubts on asking questions to them because they are friendly.
Mae · 1 August 2025
★★★★★ 5/5
View AgentsFriendly, efficient and professional!
James at Mather Marshall helped us buy our first home. He was always happy to help and efficient with dealing with any queries we had to help the sale go through smoothly and quickly. Thank you to James and all at Mather Marshall for all your help.
Abbie · 6 October 2015
★★★★★ 4/5
GoogleOkay one off. Unfortunately they did not have more option to show case which is not there problem. But in lui to it I can not give any rating. They are good in there area.
Raj · 29 June 2023
Agent replied · 24 March 2024
Thank you for finding the time to comment and good luck with your search
All the best
Paul Mather
★★★★★ 5/5
GoogleThey consistently take care of our rental house, ensuring it remains safe and resolving any issues whenever we request assistance..highly recommended
Chirag · 1 August 2025
★★★★★ 5/5
GoogleWe used Mather Marshall for the sale of our property, throughout the process they were super efficient, always answered the phone and we're really helpful with any questions we had! Definitely recommend them to anyone looking for a trustworthy and transparent agent! Thanks again Mather Marshall, you've been a pleasure to deal with!
Anjani · 24 March 2021
Agent replied
Hi Anjani,
Thank you for such lovely comments, it was a pleasure selling your house!
★★★★★ 5/5
View Agentsfirst class service
Brilliant all round however our letting account manager Amy from the stevenage branch has been amazing, efficient and very quick to respond to any queries or questions we had, couldn't recommend Amy enough thank you for .looking after us as a tenant .
Nicola · 20 January 2019
★★★★★ 1/5
GoogleVery unpleasant experience during the my end of tenancy.
Deposit refund process was very difficult, took a long time to resolve
No response to some of the emails and calls made to this agent during office hours- keeps going to voice msg.
Delayed my refund process by not providing adequate information to DPS about me.
wont be back.
Kenny · 29 July 2019
Agent replied
Dear Kenney Olofinmoyin ,We are sorry you are upset about the deposit refund experience after being a tenant with Mather Marshall for over 4 years. As you are aware at the end of tenancy we can only submit the independent report detailing the condition of the property on move in and again the report at move out. It is then for the Deposit Dispute Service to administer what amount of deposit is returned to the tenant and Landlord.
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