Trusted Agent profile · Stevenage, Hertfordshire

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Mather Marshall Stevenage reviews

4.3

★★★★★ Great

307 reviews across 3 platforms

129 High Street, Old Town, Stevenage, Hertfordshire, SG1 3HS

Part of Mather Marshall, see every office.

Mather Marshall's office in Stevenage, Hertfordshire, at 129 High Street, is rated 4.3 out of 5 across 307 reviews on three platforms, including 265 Google reviews rated 4.2.

Google logo

4.2 / 5

265

Reviews on Google

This office

Facebook logo

5.0 / 5

7

Reviews on Facebook

This office

View Agents logo

4.8 / 5

35

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Mather Marshall Stevenage

Mather Marshall are an independent estate agency with four offices in Hertfordshire and have selling and letting homes since 1990. The Stevenage Office is situated at the top of The Old Town High Street and is often the first agent buyers come to when walking into The Old Town from the station. We have an experienced team with a wealth of knowledge of Stevenage and the surrounding areas. We are able to offer free advice on marketing of properties for sale or rent. We also deal with land and new homes and can also recommend conveyancing and mortgage solutions. So please feel free to come in and see us.

Reviews

Every review we hold for the Stevenage office, from every platform, shown as written. First names only.

5/5

View Agents
Buyer

Excellent service

Fraser was very helpful with my purchase and always ready to help with additional access to property when needed. Punctual and polite I couldn't ask for more and would recommend this agency.

Janet · 7 January 2017

5/5

View Agents
Buyer

Best estate agents !

From the first viewing, right up to getting the keys, Mather Marshall were outstanding in their customer service. Consistently going over and above to help, they were the shinin light in a stressful time. I dealt predominately with Tracey Plenty who still helps with queries a month after we moved in. If Tracey wasn't around, anyone of the guys in the office proved just as helpful, including one of the owners who was more than happy to dive in. Couldn't recommend these guys enough

Vicki · 12 October 2016

5/5

View Agents
Seller

Friendly and very professional

Mather Marshall sold my house earlier this year. I had several agency's come round to value and discuss selling my house but preferred their approach and felt they would represent my house in the best way. To start they came round to have a look but also to have a chat about what I wanted as a seller. After discussing what they though the house was worth they also advised me on the approach they would take which suited my needs down to the ground. Though out the process they kept me informed and up to date. I would highly recommend them and in the even that I do move again ( fingers crossed I won;t have to deal with that stress again) I would use them again.

Alex · 4 July 2016

5/5

View Agents
Buyer

Excellent service

We have just bought a property via James at Mather Marshall. We can't rate him/them highly enough. We needed to get the purchase through quickly and James was efficient and very supportive.

Elaine · 30 April 2016

4/5

View Agents
Seller

Sale only - kept everything moving

I was really happy with the entire offer by Mather Marshall. The cost was very reasonable, the valuation was done well and was suitable (higher than most, with the caveat of aiming for similar to other valuations.) The photos taken were great, and my flat was under offer within a week - can't ask for much more than that. The process was smooth, and I was happy with how it all went through; 14 weeks start to finish, including leasehold pack.

Elyssa · 25 April 2016

4/5

View Agents
Seller

Got us a good price

Out of 4 valuations we got - Mather Marshall were the highest and pretty much got us the asking price. Some of the other agents suggested putting the house on the market for £15k less than what we eventually got so from that perspective they were very good. Their rates were reasonable too. The agent (James) also worked hard pushing things along to enable us to exchange contracts on time. Our only criticism of them was that we had to get them to amend the house details as what they had produced contained some minor inaccuracies.

John · 28 January 2016

5/5

View Agents
Buyer

Service so Far with Tracey Plenty @ Mather Marshall

I just wanted leave a review about Mather Marshall, specifically Tracey Plenty who showed my round the property, I have been looking for a property for about 6 months and have had some very bad experiences with certain agents where I felt like they were providing me with minimal information and did certainly did not compare to the level of courtesy that Tracey showed. Tracey has such a welcoming lovely personality which was recognised as soon I began talking to her, any questions I had about the property were answered fully and she even gave me further information about the local area and transport which was very useful as it was the first day I had been looking at properties in Stevenage. I feel she is very genuine and that she really wanted to help me buy my first property. All in all I just wanted to say that with her empathetic and caring nature she has made me very happy and has also gone out of her way (e.g. today on her day off) to provide me further information I needed. I hope that her level of service is recognised as I'm sure many others in my situation will have noticed the difference between her and other agents they have come across! Davina

Davina · 8 December 2015

5/5

Google

Great service from Marshall Mather, they were outstanding in trying to push our sale through and also old our property very quickly at asking! property was listed bang on pricing, very happy !

Sepi · 14 March 2022

Agent replied

Thank you Sepi!

5/5

Google

Very friendly staff and very helpful

Ina · 1 August 2025

4/5

Google

I used Mather Marshall to advertise and sell 2 properties. The first one sold fairly easily however the second one has lingered so long I have taken off as a for sale and now let it. Sophie and the staff were very good throughout keeping me updated each time there was a viewing. The fees charged were par for the market so I will return to them next time I need to sell.

Frank · 29 July 2019

5/5

Google

We are very pleased with Mather Marshall they made everything seem easy , and they were very helpful.

Julie · 30 April 2023

Agent replied · 29 July 2023

Thanks Julie! We can't wait to see the new home!!

5/5

Google

Could not fault Mather Marshall, Liam and Danielle have been fantastic throughout the whole process of us buying our house! Highly recommend!

Christina · 15 September 2022

Agent replied

Thank you so much Christina! We have been so excited for you and are so happy that you can now begin making it a home!

5/5

Google

They have managed my property efficiently for many years

LENCRAWLEY1 · 12 April 2025

5/5

Google

Danielle really helped us in buying our next property, Really helpful and a wealth of knowledge. Jason

Jason · 13 January 2023

Agent replied

Thanks Jason, can't wait to see what you do with the house!

5/5

View Agents
Seller

very happy with the service

i was planning on getting 3 valuations but as soon as Barry gave us his ideas we were convinced to allow him an opportunity to sell our property. we were not disappointed. although plan A didn't work as hoped, very soon we were successful in achieving our target price. we were kept fully updated by all the staff who were professional, friendly and approachable. they took care of everything.

Lynn · 24 January 2017

1/5

Google

I was due to view a property at 11 in the morning after a cancelled viewing by them 3 days prior. I waited till quarter past for the agent, called the office and it turns out the property had been let in the days after my cancelled viewing. No call to let me know, and a days money lost for the pleasure. Absolute joke.

Dan · 14 March 2020

1/5

Google

I will never go back to this Estate Agent, they asked me to pay for reference, I've paid £240.00 just lost it they've not got back to me at all for alternative ways to discuss.

Shobana · 15 March 2018

Agent replied

We are sorry you feel this way, we have tried to contact you on numerous occasions. Please feel free to contact me on 01438 748007 and we can discuss accordingly. As you are aware we have a referencing charge for two people of £240 for some of our rental properties. It is explained that this is a non refundable the charge. Whilst we try to prevent anyone from failing references by asking them to complete a prequestionnaire it is reliant on all information being correct.

5/5

Google

Great team to deal with and continuous support. I had a huge issue with the lease due to ground rent doubling and it took over a year to sell my flat. Barry, Linda and Liam helped all the way through while it was being sorted with my solicitors They are very informative, great communication and I wouldn’t hesitate to recommend them. Thank you!

Tania · 25 January 2020

1/5

Google

Unprofessional, does not communicate, respond to emails and when call, says will call back, but never do. Nothing good to say about this agency.

Lukáš · 10 September 2021

Agent replied

Mr Heczko, as previously discussed, we are unable to get involved in your personal disputes between yourself and previous partner. Our lettings manager has been in contact with you on numerous occasions and we have updated you on your contractual obligations. We do not feel it is suitable to discuss your personal circumstances on social media and suggest that you follow the advice that we have already given. If you would like further clarification then please do arrange an appointment to visit our office alternatively you can contact our Lettings Manager on 01438 748007.

5/5

View Agents

First class service

I sold and we purchased through Mather Marshall and was blown away by the service we received throughout our whole experience. Totally professional and helpful when called upon and always kept up to date with any changes or just a call to touch base. We would highly recommend using Mather Marshall to anyone, they won't let you down and help take the pressure off buying and selling.

Ian · 4 April 2016

1/5

Google

never ever recommend this agent. no integrity . cancelled viewing at the last minute after many confirmation and reminder email. staff did not even apologies properly for the inconvenience caused.

Vineeth · 29 July 2019

Agent replied

We are sorry that you did not get to view this property but unfortunately it was taken by a prospective tenant that viewed it earlier that day. We telephoned you to cancel this viewing as soon as this had occured. Whilst we understand this is disappointing we felt it was better to let you know rather then you waste your time viewing a property that was no longer available.

1/5

Google

After 8 years of being a tenant. Would I recommend them? No.NegativeResponsiveness, Professionalism

Alan · 27 August 2022

Agent replied

Good Afternoon, Please refer to our response on the review your partner left us. It was determined by your partner that our business does not warrant such a low review and we would appreciate that you also delete yours. Kind regards, Danielle

5/5

Google

Liam had been very professional and patient through the whole process. I would highly recommend the company services.PositiveResponsiveness, Quality, Professionalism

Agata · 27 August 2021

Agent replied

Thank you for your kind words Agata!

5/5

View Agents
Seller

Very supportive

Most people find this whole affair pretty stressful. This was the case for us too. Whenever we were unsure of our next move, we found there was always someone at the office who would talk us through our problems, explain the situation or make calls for us. We found all the staff at Mather Marshalls extremely helpful, friendly and supportive..

Linda · 28 March 2017

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Mather Marshall Stevenage

How many reviews does Mather Marshall Stevenage have?

Mather Marshall's Stevenage office has 307 reviews across three platforms: 265 on Google, 7 on Facebook, 35 on View Agents.

What is Mather Marshall Stevenage's rating?

Mather Marshall Stevenage is rated 4.3 out of 5 across all 307 reviews, and 4.2 out of 5 on Google from 265 reviews.

What do sellers say about Mather Marshall Stevenage?

10 reviews from sellers, rated 4.8 out of 5 on average. For example, Ben wrote: "We sold our property within a week, and their pictures and marketing were excellent. Arrangement of viewings was smooth, and the feedback provided very ..."

What do buyers say about Mather Marshall Stevenage?

15 reviews from buyers, rated 5.0 out of 5 on average. For example, Paul wrote: "James was very good at keeping us informed of what was going on. He also explained things clearly and concisely. He was very helpful and made sure we had all ..."

What do tenants say about Mather Marshall Stevenage?

3 reviews from tenants, rated 3.7 out of 5 on average. For example, Megan wrote: "I have been looking for a property and been shocked by the awful 'beside' manner of some of the letting agents. Thankfully after finding a property I liked ..."

Where is Mather Marshall's Stevenage office?

Mather Marshall Stevenage, 129 High Street, Old Town, Stevenage, Hertfordshire, SG1 3HS.

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