Trusted Agent profile · Stapleford
Verified
★★★★★
1,256 reviews across 1 platform
32 Derby Road, Stapleford, NG9 7AA
Robert Ellis's office in Stapleford, at 32 Derby Road, is rated 4.9 out of 5 across 1,256 reviews on 1 platform, including 1,256 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Robert Ellis won in 2026.
The Trusted Agent 2026 results for Robert Ellis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stapleford office, from every platform, shown as written. First names only.
5/5
GoogleJust wanted to thank Helen Atkin for all her support with viewing a property in Sandiacre at the weekend. Very efficient and was able to answer any questions that I had. Many thanks for your great service …
We genuinely appreciate your 5-star rating, Phil Atkin. It is fantastic to know you had a positive interaction with Robert Ellis Estate Agents and Lettings, Stapleford. Your support truly encourages our team to maintain high standards of … More
5/5
GoogleThanks Louise for your very informative guided tour.Most impressed with the property.Thanks again
Tim, so glad Louise could show you around and make it such a good experience. She really does know the property inside out, so it means a lot to hear you came away impressed. Hopefully we'll be speaking again soon! Robert Ellis Estate Agents and Lettings, Stapleford
5/5
GoogleWe viewed a property today. A guy called Ryan was there to support the viewing, he was very friendly and really easy to talk to. We were able to ask whatever questions we needed and we had strong feed back :)
Thank you, Meliss Leyland, for your 5-star review of Robert Ellis Estate Agents and Lettings, Stapleford. We are thrilled to know your experience with us was exceptional. Your feedback energizes our team to maintain the highest standards … More
5/5
GoogleI would like to feedback about my positive experience patience of dealing with Ryan Troth-Humphreys both face to face and on the phone. Ryan is very knowledgable about property lettings and willing to share his knowledge. He has advised me …
Thank you, Carol Harper, for your glowing 5-star review of Robert Ellis Estate Agents and Lettings, Stapleford. We are delighted to hear that your experience with Ryan Troth-Humphreys was positive and that his extensive knowledge in … More
5/5
GoogleHelene was very professional and helpful. She has taken details of some repairs for me to get fixed
Dear Hawkes 399, Thank you for your 5-star review. We are delighted to hear about your positive … More
5/5
GoogleBeth from the Nottingham branch was incredibly patient and helpful throughout the entire process. Although the sale didn't ultimately go through, she remained highly informative, clear, and supportive from start to finish. Thank you so much, Beth, for your excellent service!
Thank you for your kind words about Beth from our Nottingham branch. We are pleased to hear that her patience and support made a positive impact during your process. Should you have any further needs in the future, we are here to assist. Robert Ellis Estate Agents and Lettings, Stapleford
4/5
GoogleHelene is very helpful on the letting side of the business. Thanks for the assistance!
Hi Jade, so glad Helene was able to help you out! She really does go above and beyond on the lettings side, so I'll make sure she knows you said that. Thanks for taking the time to leave a note, it means a lot to us. … More
5/5
GoogleRyan was really helpful and gave me lots of information about the properties I viewed. …
Gemma, thank you so much for this! It's wonderful to hear Ryan looked after you so well during your viewings, and what you've said about Beth genuinely made my day. Keeping you calm and informed through what can be such a stressful process … More
5/5
GoogleHelene was absolutely brilliant, thorough and kind throughout the process. She made sure everything was done in a timely manner and made the process very smooth. Thank you so much!
Really appreciate your glowing 5-star review, Liz Peet. It’s wonderful to know your experience with Robert Ellis Estate Agents and Lettings, Stapleford was so positive. Your feedback truly motivates our team to continue delivering … More
5/5
GoogleLouise was a great estate agent and was very pleasant! When showing us round she was really informative and advised us on a lot of things! Would definitely recommend Robert Ellis Estate Agents
We sincerely appreciate your 5-star rating, Leah Bell. It's wonderful to know that Robert Ellis Estate Agents and Lettings, Stapleford met your expectations. Your feedback is invaluable to us. Thank you for choosing our services. … More
5/5
GoogleThanks Helene for the fab service once again with your inspection of the property.
Dear Adam Tate, Thank you for your five-star review. We are thrilled to hear that your … More
5/5
GoogleGreat Customer service and Mr.Ryan is so helpful. Thank you
Really appreciate your kind words, Logithan. It's wonderful to hear that Mr. Ryan provided such helpful service. We are grateful for your feedback and look forward to assisting you again in the future. … More
5/5
GoogleMany thanks to Helene today for showing me around a property, 1. Her time keeping (appearing at the property was prompt (10min early) 2. Show was informative about the property and any questions I asked. …
We truly appreciate your generous feedback, Ian. It's heartening to hear that Helene provided a punctual and informative experience during your property viewing. Her approach is designed to make the process pleasant without any pressure. … More
5/5
GoogleLouise has a warm and friendly personality. She knew a lot about the house which was a bonus and was a natural property viewing agent. Thanks very much Louise. Thanks to Abbie and Lola too in the office for friendliness and professionalism
Dear Shona Munro, We are delighted to hear that your experience with Robert Ellis Estate Agents … More
5/5
GoogleI had a viewing on one of your propeties currently available for let in stapleford recently and helene the lettings neg who shown me around the property was ace ! I felt she was very proffesional along with knowledge of the property in its entirety , thank you helene
Ross, thank you so much for this. Helene really is brilliant at what she does, and it is great to hear she made the viewing such a positive experience. Knowing the property inside out makes such a difference when you are trying to decide if … More
5/5
GoogleLovely visit from Helene Sutton today for my inspection on my rented property. She is always so friendly and very chatty. Walked around the house taking photos and making sure everything is as it should be. . Thanks very much Helene. See you again soon
Thank you for your wonderful feedback, Kirsty. We're so pleased to hear that Helen Sutton from our letting department impressed you with her professionalism during your property viewing. It's great to know she was easy to contact and eager … More
4/5
GoogleLouise was well prepared for our viewing and knowledgable about the property and the area.
Helen, really glad to hear Louise made such a good impression - she knows that area well and it clearly showed. Hope the viewing gave you everything you needed to make your decision. Feel free to reach out if you have any questions off the … More
5/5
GoogleI was very happy with my experience with Helene Sutton from Robert Ellis estate agent. She was professional, punctual, and very friendly during the viewing. Helene was knowledgeable about the property and answered all of my questions …
Ahmad Ehsani, we're really glad to hear about your positive experience with Helene Sutton at Robert Ellis Estate Agents and Lettings, Stapleford. It's heartening to know Helene's professionalism and friendliness made the viewing … More
5/5
GoogleWe’d like to thank Louise Jowett for the warm and friendly welcome into the property. Your professionalism and thoughtful manner in showing us around and sharing key details were truly appreciated. You made the experience smooth and reassuring, thank you once again..
Dear Surendra Nath, Thank you for your wonderful 5-star review of Robert Ellis Estate Agents and … More
5/5
GoogleScarlet Hutchings has made the booking process so easy and simple. I was able to get booked in for a viewing for 2 properties for the following day of my call. Such a lovely lady, and extremely helpful. Thank you Scarlet.
Thank you, Betty Borbely, for your kind words about our team member, Scarlet Hutchings. We are delighted to hear that Scarlet made your booking process with Robert Ellis Estate Agents and Lettings, Stapleford easy and simple. Your satisfaction with the efficient scheduling of viewings is very important to us.
5/5
GoogleCannot fault the company at all. From the valuation, the superb photographs of the property and continued support along the way.Things didn't quite work out as well as we would have liked but that was in no way a reflection on Robert Ellis - just the current market. We ended up going to auction and Paul and Lorraine stayed with us and helped us through the process. We can't thank them enough for all the help and advice - would definitely recommend. Special thanks to Paul and Lorraine who went above and beyond and also to Holly.
Dear Lynn Wilkinson, Thank you for your wonderful review. We are delighted to hear that you were pleased with our services, from valuation to the auction process. It's rewarding to know that Paul, Lorraine, and Holly made a positive impact on your experience. Your recommendation truly means a lot to us. We strive to provide the utmost support to all our clients. Best regards, Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleGreat service fro Louise Jowett. Happy for us to view the property in our own time and helpful at answering questions. We also didn't feel pressured into anything else which can sometimes be a struggle when viewing properties! Would recommend this service 😌 …
Thank you, Jamie-lea, for your positive remarks regarding Louise's service. We are pleased to hear that you felt comfortable during your property viewings and that your questions were addressed effectively. Your recommendation is noted. Robert Ellis Estate Agents and Lettings, Stapleford
4/5
GoogleHelene Sutton was nice well attended to me. During all the process she has been very kind and guided us humbly.
Really appreciate your feedback, Shuttar Hussain. It’s great to know you had a positive experience with Robert Ellis Estate Agents and Lettings, Stapleford. If there's any aspect of our service that could be enhanced, we'd be eager to hear … More
5/5
GoogleVery friendly agent, Helene Sutton was very helpful, showed me around and pleasantly answered all my questions
We truly value your 5-star rating, Robyn Zimma. It brings us great joy to know your experience with Robert Ellis Estate Agents and Lettings, Stapleford was so positive. Thank you for choosing us, and we're here whenever you need assistance. Robert Ellis Estate Agents and Lettings, Stapleford
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robert Ellis's Stapleford office has 1,256 reviews across 1 platform: 1,256 on Google.
Robert Ellis Stapleford is rated 4.9 out of 5 across all 1,256 reviews, and 4.9 out of 5 on Google from 1,256 reviews.
Yes. In The Trusted Agent 2026 awards: Robert Ellis, Stapleford won Gold; Robert Ellis, Arnold won Platinum; Robert Ellis, Long Eaton won Trusted Agent.
Robert Ellis Stapleford, 32 Derby Road, Stapleford, NG9 7AA.
