Oyster Properties Stanmore reviews

★★★★★ 5/5

Google

Me and my partner have had nothing but a positive experience with Dean and the firm. He is very professional and prompt in his replies with response to all of our concerns. I would definitely recommend Dean and his team to anyone looking for properties, they really made the experience as less stressful for us as possible. Thank you so much Dean!

Camelha · 24 May 2023

★★★★★ 5/5

Google

Professional, responsive and made the whole process smooth from start to finish. 100% recommend their services! Thank you Mehul :)

Matina · 3 June 2025

★★★★★ 5/5

Facebook

Hi, I recently had the pleasure in dealing with Gemma Groogan of the Stanmore office/branch, for my move in July 2020. Gemma, at all times assisted and provided all the help (and instant responses to my many funny and difficult questions/queries) which at times, was far beyond my expectations, due to my previous experiences. I would highly recommend OYSTER (especially Gemma) to anyone for all your new home requirements. Thanks a ton OYSTER & Gemma and wish you the very best.

David · 2 October 2020

★★★★★ 5/5

Google

I and my husband moved to London few months back and were searching for a nice beautiful home to settle down. Gemma from Oyster Properties helped us immensely starting from viewing the property to shifting down and managing all the amenities/bills. She also made sure that the flat is properly cleaned before shifting. I would highly recommend Gemma for house searches and tenancy help.

Saumya · 29 January 2023

★★★★★ 5/5

Google

I had a great experience with one of the Oyster staff members, Kavya. He was professional, friendly, and very thorough during the inspection process. He also guided me clearly through the check-out steps, making the entire experience smooth and stress-free. I highly recommend Oyster, especially if you're looking to rent or let a property, their team, is reliable and helpful.

Krunal · 3 August 2025

★★★★★ 4/5

Google

Gemma was a senzational help with our moving process. We had millions of questions and she was extremely patient and receptive to most of them in prompt time. The property is stunning, we love it so far and it is extremely affordable for what it looks like. Their properties are safe, code locked and very modern, so even when your room is messy, it appears clean. The edgware area where they have multiple properties is a perfect location, with 7 and 10mins walk to jubilee and northern respectively and shops of any kind, a mall, pharmacies, banks, etc. The one slight issue for not giving a 5 star was that we specifically asked for our room to be cleaned before we arrived. We are no close to clean-addicts but the professional cleaning that was done prior to us moving was more for the sake of doing it. There were many compartiments, table tops in the bathroom and corners of the room which had dust and had been ignored by the cleaner. With properties like this when the cleaner only comes to clean the room when someone moves in, the cleaner should do a spotless job, as she only has to come once. We had to reclean everything and that was a bit of a burden as we had not agreed on that. Just because a property is modern does not mean it's actually clean. Lastly, on the instructions sheets, it says that a cleaner comes every 2 weeks to clean the common area but nobody has come since a few months. If you advertise something, you should provide it as well. Otherwise, even though a bit long process with paper work and this cleaning issue, everything else was fine and Oyster staff, especially Gemma, have been very helpful and would recommend to anyone.

Daria · 30 April 2020

★★★★★ 4/5

Google

Gemma was a senzational help with our moving process. We had millions of questions and she was extremely patient and receptive to most of them in prompt time. The property is stunning, we love it so far and it is extremely affordable for what it looks like. Their properties are safe, code locked and very modern, so even when your room is messy, it appears clean. The edgware area where they have multiple properties is a perfect location, with 7 and 10mins walk to jubilee and northern respectively and shops of any kind, a mall, pharmacies, banks, etc. The one slight issue for not giving a 5 star was that we specifically asked for our room to be cleaned before we arrived. We are no close to clean-addicts but the professional cleaning that was done prior to us moving was more for the sake of doing it. There were many compartiments, table tops in the bathroom and corners of the room which had dust and had been ignored by the cleaner. With properties like this when the cleaner only comes to clean the room when someone moves in, the cleaner should do a spotless job, as she only has to come once. We had to reclean everything and that was a bit of a burden as we had not agreed on that. Just because a property is modern does not mean it's actually clean. Lastly, on the instructions sheets, it says that a cleaner comes every 2 weeks to clean the common area but nobody has come since a few months. If you advertise something, you should provide it as well. Otherwise, even though a bit long process with paper work and this cleaning issue, everything else was fine and Oyster staff, especially Gemma, have been very helpful and would recommend to anyone.

Theo · 30 April 2020

★★★★★ 5/5

Google

From the moment we engaged with Oyster Properties they demonstrated true professionalism with high level of service. The staff certainly from my perspective on the rental side were very helpful from start to finish in getting my property onto the rental market. Oyster Properties is an agent that had kept up with the current and future of rental management and have used the a combination of experience and technology to be ahead of their competitors. This has made the whole experience in getting my property onto the rental market seamless. I would highly recommend their services. Finally if like to thank all the staff at Oyster Properties for their friendly and professional approach in dealing with me and in particular a big thank you Nick and Gemma, great job guys and keep up the good work. Rohit.

Rohit · 30 April 2020

★★★★★ 5/5

Google

This is going to be a slightly longer review than a usual one so to summarise my review- Gemma was absolutely amazing! I was interested in renting an apartment, when I contacted the company I was able to view the property the following day. Gemma was very helpful and provided a lot of knowledge of the area. I have received loads of support as I wanted to ensure I'm not breaching the contract by any matter. In the contract it was mentioned there are no pets allowed unless there is a written permission from the landlord. Therefore I have requested a formal document of the landlord to state my cat is allowed on the premises. Gemma has went out of he way to get the letter for me within two or three days, and I must admit I was pleasantly surprised how smoothly and stress free experience it was for me to deal with this agency. I would highly recommend this company if you are looking to rent or buy a new apartment. The staff were quick to respond to my emails, and they were professional at all times.

Antònia · 30 April 2020

★★★★★ 5/5

Google

Hi, my name is Yong Du who just moved in Stanmore area on 30th June from Richmond area successfully. I would like to say a great thanks to Germma who works in Cannons park branch. Since I started looking for the property in June, she has been always supporting and helping. She is a nice, reliable and wry professional young lady. I am very pleased to meet her such a understandable person! It is no doubt to recommend your company to anyone who has the property requires! All the best for Gemma and Ouster Properties. Mrs. Yong Du

Hao · 30 April 2020

★★★★★ 5/5

Google

Working with Oyster Properties was a very enjoyable experience. Gemma was simply one of the most pleasant surprises I’ve had in a while: what I expected would be a tedious, long-drawn process, looking for a place to rent, turned out to be anything but. And it was all due to Gemma who, in true professional, walked me through the steps, thus ensuring everything went smoothly, showed considerable patience and willingness to help, was kind, open and fun and made the whole process look like a walk in the park. All in all, I couldn’t have asked for a better agent and I’m grateful that she made this experience so enjoyable.

Ioana · 5 March 2020

★★★★★ 1/5

Trustpilot

Abuse agent

Don't rent a property from this agent at all if you don't want to lose your deposit, they're trying to find a way to scam you, about 3 years I was tenant of them, every year increases rent when you arrange a viewing they turn off their crazy lift and tell viewers lift doesn't work and tenant knows issue of the lift when he rented a property so nothing can do about very slow lift if you use stairs can reach sooner to upper floor than lift, at the end of tenancy we cleaned property well but they're checking every centimeter of flat to find something to blame you and reduce your deposit they charged me £10 for 1 light bulb, £200 for mattress and £120 for cleaning as they said needed to clean more about 2 hours! Mattress wasn't new at the start of tenancy but after 3 years we used because of some stains they charged me £200 to buy a new one! Regarding leak from ceiling my laptop damaged and they didn't take responsibility because they're just thinking about theirselves my advice is don't rent a property from Oyster properties if you do you will lose your deposit as they're find a way to blame you because they're really hungry besides there is an Indian takeaway next Woodfield Court and you smell oil and food all the time with noise so be careful and don't trust them at all!

Customer · 26 November 2024

★★★★★ 5/5

Trustpilot

Oyester properties Stanmore excellent experience

With the Oyester properties Stanmore office, We had a wonderful experience while buying our 1st home.Zisha made the process very comfortable, though it took us couple of months for our own faults,but throughout the entire process of completion she was absolutely calm,polite & always helpful. She is perfect example of how a person should deal with seller & buyer.We are highly recommending her.

Prasun · 9 December 2024

★★★★★ 4/5

Google

Gemma from Oyster Properties was very helpful during the check-in process of our rental apartment. She was very prompt in responding to our emails and supported us very well until now. There were few things that we couldn't figure out on our first day in the house. Gemma was able to guide us through it and solved the problem.

Sudeep · 24 May 2023

★★★★★ 5/5

Google

I have a few properties that are managed by Oyster properties . I have to confess the staff makes my job as a Landlord easy. I have worked with Lane for 2 years and Gary of recent - communication and professionalism is 100%. Through the lockdown period, which was a worrying time for many Landlords, I experienced no issues at all. They kept me informed and up to date of tenant movement throughout. Thank you!

Marzi · 25 May 2021

★★★★★ 5/5

Facebook

Genuinely professional service from Nick Patel and Gemma Grogan at Oyster Properties Estate agent in Stanmore. I cannot of asked for more from Nick Patel,the manager of Lettings. He explained everything thoroughly in the process of renting my property for the first time. Gemma was really good as well in always keeping me updated with emails regarding my property. I cannot speak highly enough of the service this company offers compared to other agents. In addition to competitive rates, the team are professional and friendly and always respond to phone calls and emails immediately. Me and my wife will certainly continue to use oyster properties in stanmore and recommend them to anyone who wishes to rent or sell their property in the area.

Divyesh · 20 December 2019

★★★★★ 1/5

Trustpilot

Minal advised me to go to Ombudsman

I got a call since this review from Minal who advised that I lodge a formal complaint with the Ombudsman. When I stated the tenants destroyed my front garden (lawn area) by growing corn and root vegetables on there, without my permission, she informed me that this is allowed? Really, in which country?! This is how good they are! IF YOU VALUE YOUR PROPERTY AND SANITY AVOID THESE PEOPLE!

Gita · 16 April 2025

★★★★★ 5/5

Google

I would wholeheartedly recommend Oyster properties especially on Gemma because she did her best to find the perfect home for us. We found the house when we thought we wouldn't find what we wanted. But luckily we found the most important was Gemma's support because she had the patience and willingness to help us with the whole procedure. Thanks to Gemma from the whole family.PositiveResponsiveness, Quality, Professionalism, Value

Adriana · 8 June 2022

★★★★★ 5/5

Google

I've had a positive experience with Oyster properties for a rental property I was looking for. Gemma was really helpful in showing us the flat, answer all our queries and making sure any charges were clear up front. Since moving into the flat, she has been responsive to any queries we've had.

Ramneet · 4 November 2023

★★★★★ 1/5

Trustpilot

Really BAD service

Really BAD service. No one picks up the phone and all they want you to do is respond to a watsap text messaging system that does not reply often. No one calls you back this is the worst agency I’ve ever been involved with. I have been wondering if this is a legit company. Stay away!!!

Linda · 4 September 2025

★★★★★ 5/5

Google

We are really happy with the great, friendly service. We renting a lovely new home. Thanks Gemma. I was surprised about how quick they tried to resolve my problems, in short time as I let them know. Every time when I was need them to fix something they that ....amazing team! (Mr.Mehul / Mr.Suresh) Thank you Oyster Properties!

Gauti · 24 May 2023

★★★★★ 1/5

Google

Seriously? 4.7* ??? That is a joke surely: ever since I moved house and used you guys I've been let down time after time:today being the worst ever! Dismissive lady- today aggressive and rude hung up - as previous times I'll be calling without getting an answer until 5 pm when they'll pick up to tell me it's closing time- letting me without electricity the whole weekend!!!! I can't believe the incompetence and ignorance!

Cosmina · 25 May 2021

★★★★★ 5/5

Google

I would like to express my heartfelt thanks to Gemma at Oyster Properties for invaluable help to find nice apartment in Watford.

Arudkumar · 20 March 2025

★★★★★ 5/5

Google

"Excellent Service, Polite, friendly & Professional" This was the first time we used letting agency to rent home. Oyster properties associate Gemma Goorgan was very polite, friendly and professional to me and my family. My appointments met on time. All our queries are answered in detail with patience either via mail or through mobile. Oyster Properties have excellent team, whole progress of letting made friendly and simple. Excellent Service provided by Oyster Properties. I would highly recommend them. I liked the compliments-key chain gifts given by oyster properties. :-)

John · 25 May 2019