Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA big thanks to the whole Oyster team in making our move very easy .We had really nice experience with Oyster Properties and dealing with Mr Umit(our property agent) was really friendly and equally professional in his work. Thanks UmitPositiveProfessionalism
Monireh · 5 June 2021
Agent replied · 4 June 2024
Dear Monireh Abdollahi,
First, we hope you and your family are ell and safe. We are pleased from the positive review for our company. We are glad to know that you appreciate all our efforts and helping you to find the perfect home for you. Our staff will be happy for your high praise, and this will encourage them to always provide the best customer service. Please let us know anything we can help.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
Googlegreat experience with Oyster properties. Gemma (letting agent) was extremely helpful in the process of renting my property and overall a very quick and smooth process.
Hadiya · 23 March 2023
Agent replied · 7 April 2023
Dear Hadiya Parkar,
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our clients, and we’re glad that this commitment was reflected in your experience. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGreat service! Gemma in particular was able to aid pretty much any time of day with a swift response which is very useful when you are new to renting. Would definitely recommend!PositiveResponsiveness, Professionalism
Vivek · 29 June 2022
Agent replied
Dear Vivek Govind,
First, we hope all is well. Thank you for leaving us a wonderful review. We appreciate your time for sharing your experience with our service, especially how Gemma helped you. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
TrustpilotI was surprised about how quick they…
I was surprised about how quick they tried to rezolve my problems, in short time as I let them know. Every time when I was need them to fix something they that ....amazing team !Thank you Oyster Properties!
Robu · 6 October 2021
Agent replied · 17 July 2023
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that the whole team receives the recognition they deserve. Thank you again, have a great day!
★★★★★ 5/5
GoogleThe team at oyster are brilliant especially the maintenance teams. They are one of the best maintenance teams I have worked with and are very efficient and communication is spot on.
Very friendly team to deal with and very responsive.
Tarul · 30 April 2021
Agent replied
Dear Tarul Patel,
First, we hope you and your family are well and safe. We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWonderful team! I recently rented a flat and received great help and support from Gemma and Bianca through all the process. They are very professional, friendly and caring, making the renting process very smoothly! They are always there to help!! Great experience, will definitely recommend them!
Ligia · 26 May 2019
Agent replied
Dear Ligia Niculescu,
We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleFor me the process of moving was very easy because of the team of Oyster Properties. Arjun guided us with the documents, and the background checking was very fast. I would like to recommend Oyster to others as well!PositiveProfessionalism
Gabi · 29 June 2021
Agent replied
Dear Gabi Maru,
First, we hope you and your family are well and safe. It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback and being so open with us. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAbsolutely fantastic service. We had the pleasure of having Gemma as our agent throughout the process. She literally went the extra mile for us. She is always contactable, friendly and professional. I can't recommend her highly enough.PositiveResponsiveness, Professionalism, Value
Cice1986 · 29 June 2021
Agent replied
Dear Cice,
First, we hope you and your family are well and safe. It was a pleasure serving you. We really appreciate you taking the time to share your experience. We're grateful for your honest feedback towards Gemma and we're glad you feel we're on the right track! Please don't hesitate to call us if there is anything we can help you with.
Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleMy estate agent, Gemma Groogan, was extremely helpful in helping me and my friend move into our flat. She was warm, inviting and informative and I couldn’t recommend her services enough!PositiveResponsiveness, Quality, Professionalism
Daniel · 5 June 2022
Agent replied · 4 June 2024
Dear Daniel Simons,
First, we hope you and your family are well and safe. We can’t thank you enough for the kind words about how our company especially Gemma helped you finding your home. Your review means a lot to us and lets us know we’re on the right track! Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleBrilliant and prompt service - even during Christmas Break! We were dealing with a "gem of a person", Gemma! She was always willing to walk and extra mile to support and answer our questions. Thanks!
Hussain · 24 February 2022
Agent replied
Dear Hussain Jasani,
Hope all is well. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It was nice to know that Gemma made a mark to you with the service he provided. She is really a gem to our company. Thank you for sharing your experience, and we are happy to help you. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe rented a property managed by Oyster for a year and found at a time when we were reloacting from overseas a very reliable friendly and effcient service. From maintenance to the personal servoce we recived from the whole team. Morgan and Cherry
Cherry · 25 May 2020
Agent replied
Hi Morgan and Cherry,
We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookAll staff including Gemma Groogan and Bianca Ungurianu from branch Stanmore very friendly, polite and helpful. Kept me up to date all the time I would recommend them and would use them again if I want rentting another property in future.thanks again for your professional help
Anca-Maria · 5 November 2018
Agent replied · 31 October 2023
Thank you so much for your recommendation. It is really appreciated here by the team.
★★★★★ 5/5
GoogleExcellent and professional guidance throughout the process of sale. Also comes with very good value . The communication is prompt and very to the point. Good experienced property company with very humble owner and staff.
Ajay · 26 December 2021
Agent replied
Dear Ajay Sha,
Hope all is well. Thank you for taking the time to leave us such a great compliment. We appreciate you recommending our services. Your feedback is appreciated, and we hope to be of help again soon!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe are happy with your good service. Specially thanks to gemma for all this. ✌🏻🫰🙏🏻👍 …
Vimal · 3 November 2023
Agent replied · 5 November 2023
Dear Vimal Kuvadiya,
Thank you for your kind words and positive feedback. We're delighted to hear that you're happy with our service, and we're grateful for your special thanks to Gemma. Her dedication to providing excellent service is highly valued, and your satisfaction is our top priority. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleVery professional and quick response to any query and very friendly. Thank you very much Gemma and your team.PositiveResponsiveness, Professionalism
Shams · 14 June 2023
Agent replied · 13 June 2024
Dear Shams Allana,
First, we hope you and your family are well. Thank you for taking the time to leave us such a positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
TrustpilotHighly unprofessional non existent…
Highly unprofessional non existent customer service. One person who hasn’t a clue answers all calls . Lady at the viewing was so detached and in a hurry .
Fola · 20 October 2024
★★★★★ 5/5
GoogleI was having very good experience working with the representative from Oyester properties. She was very flexible and professional during teh entire process and has kept me updated during the entire process. It was smooth transaction and I really appreciate all the support provided.
Deepak · 26 May 2018
Agent replied
Dear Deepak,
Thank you for leaving us such a wonderful review. We are glad that you enjoyed your stay. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleJohn who works for the Oyster Properties have been consistently helpful, professional and responsive in every issues of our house that arise. We are very fortunate to have him support us all the way. Thank you!
Kathleen · 25 May 2021
Agent replied
Dear Kathleen Dimaculangan,
First, we hope you and your family are well and safe. It's always a pleasure to serve you. Thanks so much for your sharing your experience with our service, and we are glad that you appreciate all our efforts to resolve the issues at the property. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleAwful. Called twice to make enquiries. Given wrong information the first time. Was told they would call back the second time. Guess what - no reply. Must be too busy over two weeks ago.
Kathleen · 27 September 2021
Agent replied
Dear Kathleen Draper,
Hope all is well. We apologize but we are unable to find your details on our system, however we are still thankful for your thoughtful and detailed review. This is incredibly helpful. We wanted to let you know we've taken the good and the bad elements you've mentioned in your review. If you can call us at 0208 951 5558 for us to make things right, and check option to help you. We will look forward hearing from you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe recently rent a flat through Oyster Properties, and the service received was very helpfully. We were always kept informed of any developments and any questions or queries were always promptly responded to, sometimes out of normal business hours. We recommending them!
Ana · 26 May 2019
Agent replied
Hi ana lara cartaxo,
Thank you for taking the time to share your experience. We are glad that you are satisfied with the service we provided. We look forward to serving you again. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
Googlehad a great experience with oyster properties and the whole process was so smoothly carried out
Azim · 30 August 2023
Agent replied · 13 September 2023
Dear Azim Karim,
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleVery professional dealing start to end. Great communication and guidance on each step.
Ashu · 12 November 2023
Agent replied · 15 November 2023
Dear Ashu Kumar,
Thank you for taking the time to share your positive experience with our services! We're delighted to hear that you found our team's approach very professional from start to finish.
Effective communication and guidance are pillars of our service, and it's fantastic to know that you felt well-informed at every step of the process. We understand that navigating real estate transactions can be complex, and we strive to provide the support and clarity needed for a seamless experience.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleIt was a very smooth move to our new flat in which we were assisted by Gemma who made it very easy and pleasant for our first move. Thank you for being very helpful and answering all our enquiries.
Nicola · 25 May 2020
Agent replied
Hi Nicola G,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleReasonably solid service from a tenants perspective. Very good use if technology to notify issues and actions taken, eventually, are good. Faster communication about and assessment of client's concerns by all staff needs some work.
Prashant · 25 May 2021
Agent replied
Dear Prashant Sanghani,
First, we hope you and your family are well and safe. Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
