Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery much thankful to Oyster properties specifically Gemma . She is very helpful throughout the process and she did very fast documentation
Highly recommended
Rakesh · 1 December 2022
Agent replied
Dear Rakesh Patel,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. We take pride in walking our clients carefully through the whole process and always keeping them in the loop. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleExcellent experience of renting from Oyster. Gemma helped answer my questions precisely in timely manner. The process was also very smooth as I had to visit there office just once to collect the keys and sign the documents.
Will definitely recommend.
Sandip · 1 May 2019
Agent replied
Hi Sandip Divate,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
TrustpilotSpeedy rental
Speedy rental Moved in 2 days after viewing property - amazed at the online speed of checks
MP · 30 June 2023
Agent replied · 12 July 2023
Thank you for your positive review! We are delighted to have been able to provide you with a swift and efficient service that you were so satisfied with. We strive to make sure our customers receive the highest standard and are glad to have achieved this with you.
★★★★★ 1/5
TrustpilotAwful communication leaves you in the…
Awful communication leaves you in the lurk for hours, doesn’t update you. Waste of time
Shenique · 21 August 2023
Agent replied · 20 October 2023
Dear Shenique,We sincerely apologize for the poor communication and any inconvenience it may have caused. Your feedback is important to us, and we take your concerns seriously. We will make efforts to improve our communication and ensure that you have a better experience with our service in the future. If you have any specific issues or questions you'd like to discuss, please reach out to us, and we will do our best to address them. Thank you for bringing this to our attention.Best Regards,Oyster Properties Team
★★★★★ 5/5
GoogleGemma the estate agent, in charge of the flat we are currently renting, was extremely professional and so on the ball! She was speedy with responses and we never had to chase her up! Couldn't recommend her enough.
Daisy · 25 May 2020
Agent replied
Dear Daisy Claisse,
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. We're happy you're pleased with the results and that we were able to help. Thank you again for taking the time to share your experience with us. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleUnprofessional company for any viewing very bad Service for this agency. No respect for customer and even the service isn’t good they don’t get back to you if any appointment is cancelled
Machaal · 27 September 2021
Agent replied
Dear Machaal Alaneizi,
We sincerely apologies for the experience you had. We had to cancel the appointments since somebody who viewed the property on a previous day paid the deposit and upon accepting a deposit from another tenant we had no choice but to cancel the appointments. You visited the office in a very aggressive manner and we did explain to you that it was a human error and you were missed out on calling since there were number of other applicants viewing the property on the same day and unfortunately due to typing error you were booked for 4am in the morning instead of 4pm, so when the list was populated for 4pm appointments, your name did not appear and hence was missed out on calling you and cancelling the appointment.
We explained the scenario, but you were still angry and told us despite of the explanation you will write a negative review.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
TrustpilotRedflag!!
Redflag!!! Beware!!!. Oyster property is a very dishonest company. Warning to any tradesmen. Am self employed plumber this company got me to do an emergency job for them I spend money on and in the end refused to pay.
Tony · 14 February 2024
★★★★★ 1/5
GoogleI am updating my review, after a horrible end of tenancy experience.
To summarize.. the viewing and original letting experience was very good, the renewal process and regular maintenance was poor and end of tenancy was horrible.
Mohamed · 20 March 2024
★★★★★ 5/5
GoogleGemma and Oyster Properties are superb! They provided great support during our process and I can only show my appreciation with this review to thanks them for that! It was a pleasure and will definitely use them again in a future!
Luciano · 26 May 2018
Agent replied
Dear Luciano,
Thank you for leaving us such a wonderful review. We are glad that you enjoyed your stay. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI like the staff at oyster because they are very good staff, all time is very prompt , professional reven if I don't speak good english help me with translator in any problem.
Liliana · 25 May 2021
Agent replied
Dear Liliana Cristea,
First, we hope you and your family are well and safe. We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster has done a great job in helping me let out my flat. They have gone out of the way to help me as it was my first time dealing with property agent.
A professionally run business.
Hussain · 30 April 2020
Agent replied
Dear Hussain Malik,
Thank you for taking the time to share your feedback with us. We are happy you're pleased with the results and that we were able to help. Thanks for your trust, we're thankful for amazing client like you. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThe agency was very friendly and understanding,specially Gemma and Bianca for their knowledge to help me to get the flat that i wanted.Very speacial
Thanks to all the stuff working at Oyster Properties. Have a wonderful day, and …
Marta · 26 May 2019
Agent replied
Hi marta smolec,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster Properties provided really excellent and efficient service for my rental. I can finish all procedures within a week. I do appreciate what they do and help.
Tracy · 25 April 2022
Agent replied
Dear Tracy Y,
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAbsolutely amazing service from Abhi at Oyster properties. Great communication always picks up the phone and is extremely helpful, have been working together for about 6 months.
Bush · 25 April 2022
Agent replied
Dear Bush Baby,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster Properties have been great, supportive and professional dealing with our search and queries. Dean and Iriana have been so helpful and friendly towards the purchase of our property.
Thank you both.PositiveProfessionalism
Mo · 5 June 2021
Agent replied · 4 June 2024
Dear Mohamed Fata,
First, we hope you and your family are well and safe. We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else with only the best there is to offer. It’s so lovely to hear that Irina and Dean helped to make your experience such a positive one. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleWorst one can't keep their words. Dodge peoples 😡. Even after making viewing appointment cancelled in last minutes. Such a Dodge. …
Jakaria · 30 October 2022
Agent replied
Dear Jakaria,
Thank you for your feedback
We have checked what happened. The property was put on the market on Wednesday 19th of October. We had an incredible response and had 10 appointments booked for the Thursday 20th. We also had a further 7 appointments booked for Friday 21st (including for you)
From the viewings on Thursday, we had multiple offers and advised you at 9:24AM that the property was rented out. Your appointment was at 1pm and we have given you plenty of notice not to waste your time. This is not a last minute. We are sorry we could not help you - but feel your review is misleading and not fair. If you have any question, feel free to contact us at 02089515558.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookMany thanks to the all staff Oyster Property and Specially to Gemma, who helped us in all way to find a perfect home for us. Looking forward to work with them in the future as well.😀
Shruti · 20 April 2020
Agent replied · 3 May 2023
Dear Shruti Shah,
First, we hope that you and your family is safe and well. We are happy that you loved your new home. Thank you so much for taking the time to leave an excellent rating. We're grateful for your feedback and we're glad you feel we're on the right track! Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGreat service and very professional in their conduct. I would recommend Oyster Properties Stanmore to both landlord as well as tenants.
Vishal · 29 November 2022
Agent replied
Dear Vishal Gandhi,
Thank you for taking the time to leave us a review. You are more than welcome, we are very happy to hear that your experience with us was an amazing one! Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster Properties have been great, supportive and professional dealing with our search and queries. Dean and Iriana have been so helpful and friendly towards the purchase of our property.
Thank you both.
Mohamed · 30 April 2021
Agent replied
Dear Mohamed Fata,
First, we hope you and your family are well and safe. We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else with only the best there is to offer. It’s so lovely to hear that Irina and Dean helped to make your experience such a positive one. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster Property helped me find the flat I love, Gemma has great communication skills, she is also very helpful and professional. Highly recommended.
Lulu · 31 August 2022
Agent replied
Dear Lulu L,
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely clients such as yourself. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookI recently rented an apartment with Oyster, I was attended by Gemma with great professionalism and patience, I recommend the company to everyone.
Henrique · 24 August 2022
Agent replied · 3 May 2023
Hi Henrique KuiawinskiThank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We indeed take pride in maintaining clear and de… See more
★★★★★ 5/5
GoogleThe service we received from Oyster Was excellent. Their knowledgable friendly staff helped us find a suitable property to rent which met our needs and they answered any questions we had and dealt with any queries in an efficient manner.
Pottermate · 26 May 2017
Agent replied
Dear Pottermate,
Thank you for leaving us such a wonderful review. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleRenting for 2 years know. Very happy with the service provided. Really fast response from the agency for any problem i encountered. many thanks for all the help and the support.
Marius · 25 May 2021
Agent replied
Hi Marius Carauleanu,
We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleExcelent service, very kind people. They made our move smoothly, they took care about the utility registration too. Oyster Properties is a very good choice for both the side, being a tenant or owner.
Thank you for your service!
Laszlo · 1 May 2018
Agent replied
Dear Mornaill,
Thank you for taking the time to share your experience. We are glad that you are satisfied with your stay, Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
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