Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a very positive experience renting a property through Gemma at Oyster Properties. She is a very nice person that always welcomes you with a smile but also has a professional attitude, answering promptly all our questions and organised all the details of our move.
I woulde definitely recommend Oyster Properties.
Simona · 1 May 2018
Agent replied
Dear Simona,
Thank you very much for taking the time to review Oyster Properties. We do take pride in catering to our guests' needs the best way we can and I am very happy Gemma showed you the quality of our customer care. Please don't hesitate to call us if there is anything we can help you with. Best Regards - Oyster Properties Team
★★★★★ 5/5
GoogleProbably the most efficient Estate Agent in N and N W London with very helpful staff . No wonder the rapid growth of their staff numbers. The service far exceeds your expectation and for multi -buy to lets a consolidated year end statement make renting so easy. Just try and you will not regret.
PRAVIN · 27 May 2014
Agent replied
Dear Pravin,
We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleDear Rebecca Osei,
Hope all is well. Thank you again for taking the time to share your positive review with us, it’s always appreciated. Please let us know anything we can help.
Best Regards,
Oyster Properties Team
Rebecca · 30 April 2022
Agent replied
Dear Rebecca Osei,
Hope all is well. Thank you again for taking the time to share your positive review with us, it’s always appreciated. Please let us know anything we can help.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma and Nick handled our letting and was very responsive and helpful. She was very efficient and handled the process in a timely manner. I would highly recommend them if you are looking to let your property!
Ryan · 4 June 2022
Agent replied
Dear Ryan Mark,
Thank you for taking the time to share your experience with us! We’re glad that we were able to meet your expectation. Trust us, you’ve made our day immensely better by sharing your experience. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
FacebookCOMPLETELY UNPROFFESIONAL. We agreed to pay the holding deposit to secure the lease for one of their property and just because we dont wanna use their website to pay the holding deposit coz we wanna send it DIRECTLY to their bank they ditch us and cancelled our agreement.
Oh yeah agent name is GEMMA btw. Prolly you guys find it easy to deal with her coz she actually ditching people like us who already made a deal with her. Cant even wait for an Hour to get the money?
Celie · 21 February 2020
★★★★★ 5/5
GoogleWe were looked after by Gemma really well and we were able to rent the property really quickly with her help.
Vinit · 3 November 2023
Agent replied · 5 November 2023
Dear init Modha,
Thank you for your positive feedback, and we're delighted to hear that Gemma provided excellent assistance, allowing you to rent the property quickly. Your satisfaction is important to us, and we appreciate your trust in our services. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI would really appreciate Gemma . She is smart , helpful , and wonderful humanbeing apart from these she is so friendly to us . Big thumbs up☺️😊☺️😊 …
Reema · 21 March 2023
Agent replied
Dear Reema Pallimanjalil,
We’re so happy to hear you had a great experience at Oyster Properties - Stanmore Office. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. So thanks for your kind words and we look forward to seeing you again. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleProfessional service and helpful. My correspondences with Irina, Gemma, and Nik met my expectations by enabling me to complete 2 property purchases and let them within the required timeframe. I would recommend Oyster properties.PositiveResponsiveness, Quality, Professionalism
Jitesh · 19 June 2022
Agent replied · 18 June 2024
Dear Jitesh Modi,
First, we hope you and your family are well and safe. We're happy to receive a 5-star review from you. If there's anything else we can do to help, please let us know. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleVery friendly staff, whole process of occupying home was transparent and quick.
Thank you for your support specially Geema and all other staff as well.
Ankit · 10 July 2023
Agent replied · 9 August 2023
Dear Ankit Darji,
Thank you for taking the time to leave us a review. You are more than welcome, we are very happy to hear that your experience with us was an amazing one! Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI would like to thank BIANCA. For the patience that helped us to find the house that we want. It is patient with the client and good forces, and it is all the time, even if it does not fit ... we thank all the team and Mr. Bianca
Florentina · 26 May 2019
Agent replied
Hi Andrei dudau,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI used Oyster Properties to sell my flat in Stanmore. They did a fantastic job throughout from initially valuing the flat, taking pictures & creating sales material to managing the sale with timely and relevant communication through the period. I was really impressed in how they handled the whole process.
Chirag · 20 September 2018
Agent replied
Hi Chirag Shah,
Thank you for taking the time to review your experience with Oyster Properties. We are very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon.
Best Regards
Oyster Properties Team
★★★★★ 1/5
TrustpilotOyster Properties are only interested…
Oyster Properties are only interested in its own profits. They do not look after their tenants. They are a very greedy organization fulfilling their self-interest. Customer service is very poor. Do not use them.
Rita · 1 September 2022
Agent replied · 12 July 2023
We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.
★★★★★ 5/5
FacebookThanks to Gemma everything was arranged quickly and profesionally. Would recommend to anyone. Cheers!
Kuba · 17 January 2023
★★★★★ 5/5
GoogleReviewing property with Gemma.
The experience was amazing with Gemma as there was everything smooth process and communication was spot on. We have now moved into the property and very happy with this property.
Jignesh · 3 August 2022
Agent replied
Dear Jignesh Dholariya.
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster Properties has a very well organised and well managed maintenance team that are adamant to help get to the bottom of any problems you may have, while at the same time providing an effective and efficient service.
A**PositiveResponsiveness, Quality, Professionalism
Liam · 14 July 2021
Agent replied
Dear Liam McCormack,
First, we hope you and your family are well and safe. Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookOyster properties has helped me a lot with finding perfect accomodation for me and my family. Also, they are providing prompt support in getting our initial maintenance specific issues sorted through their portal.
I would specifically like to mention the prompt support I have received from Gemma. She has helped at every stage of the finalization process, starting from referencing up to post shifting activities. She has listened to our queries multiple times patiently and has provided satisfactory responses.
Anchal · 12 November 2019
★★★★★ 5/5
FacebookThanks Gemma for steps forward, when the situation with the search for housing already seemed hopeless!
Dmytro · 3 October 2022
★★★★★ 5/5
GoogleGemma from Oyster was very helpful in sorting out the tenancy. Replied to my queries on time. All good.
Cghale · 3 November 2023
Agent replied · 5 November 2023
Dear Cghale Ghale,
Thank you for sharing your positive experience with Gemma at Oyster Properties. We're pleased to hear that Gemma was very helpful in sorting out your tenancy and responded to your queries promptly. Your satisfaction is important to us, and we're here to assist you whenever you need us. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
TrustpilotA terrible experience
A terrible experience. They do a great job "selling themselves" but a terrible job selling my late mother's flat. Horrible communication, lack of proactivity, lack of control, unprofessional and wasted everyone's time & money. Avoid.
Daniel · 10 September 2024
★★★★★ 5/5
TrustpilotI am great full from the…
I am great full from the professionalism of Oyster staff and management. They handled my property worked for me.I would like to work with them again and again.
Shafiq · 17 February 2023
Agent replied · 12 July 2023
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our clients, and we’re glad that this commitment was reflected in your experience. Please let us know anything we can help in the future.
★★★★★ 5/5
GoogleThis review is for Gemma from Oyster estates agents. Thank you so much for fast response to my emails,not wasting time and resolving problems very quickly ! Whish all agents would be like Gemma ! Thank you so much !
Agnese · 29 July 2021
Agent replied
Dear Agnese “Agi” Lode,
First, we hope you and your family are well and safe. We really appreciate you taking the time out to share your experience with us, and we agree, Gemma is truly a gem to have on our team! We count ourselves lucky for customers like you. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma and Nick team at Oyster have been invaluable with their knowledge and service. Friendly and efficient, they go the extra mile to ensure smooth tenancy transitions, on going maintenance issues and property upgrades. Definitely the best letting agent I have worked with, highly recommended. Thank you
Dilip · 26 May 2019
Agent replied
Hi Dilip Dasani,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThank you for all your help and support looking after my property. You’ve made managing my first buy to let very easy, simple and saved me money, which I really appreciate. Have already recommended you to all my friends and family.
Nick and Minal you are superstars!
Pratik · 1 May 2019
Agent replied
Hi Pratik, Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
★★★★★ 4/5
GoogleReally appreciate Gemma's help with our renting process, it was our first time and she made it very easy and simple. She was quick and kept us up to date with the whole process.PositiveProfessionalism
Fiza · 24 May 2022
Agent replied · 23 May 2024
Dear Fiza Asghar,
Hope all is well. Thank you for sharing your experience with us. We will share this with the Oyster Properties team especially to Gemma to let them know to keep up the amazing work. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
