Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThanks Gemma for everything, I recommend oyster property, very good service👍👍👍👍 …
Victoria · 8 April 2019
Agent replied
Hi Victoria Ilie
Thank you for taking the time to review your experience with Oyster Properties. We are very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon.
Best Regards
Oyster Properties Team
★★★★★ 5/5
GoogleI had a great experience with Gemma from Oyster Properties. She was very professional, polite with great patient, also, she was very proactive in her excellent service. Very easy and quick response to all communications.
I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Teresa · 4 November 2022
Agent replied · 8 June 2024
Dear Teresa Sawczak,
Hope all is well. Thank you for leaving us a positive review. It was our pleasure serving you. Gemma will be delighted to know that you appreciate all the efforts she did. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleA staff member in oyster properties (Specially Gemma) is really cooperative and provides you a straight forward answer without ado.
Thank you for your service I truly appreciate it.
Vikash · 7 December 2023
Agent replied · 4 June 2024
Dear Vikash Baradiya,
Thank you for your kind words and appreciation for Gemma and our team at Oyster Properties. We're delighted to hear that you found Gemma to be cooperative and straightforward in her assistance.
Your satisfaction is our top priority, and we're here to provide excellent service whenever you need us. If you have any more questions or require further support in the future, please don't hesitate to reach out. Thank you for choosing Oyster Properties.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleQuick response to repairs and work done to a high standard. Easy to communicate with and a very friendly maintenance team. They go above and beyond to help, which is not easy to find with an agency lately. We definitely recommend Oyster Properties Stanmore.PositiveResponsiveness, Quality, Professionalism
Otilia · 8 June 2022
Agent replied · 7 June 2024
Dear Otilia Baciu,
First, we hope you and your family are well and safe. We are glad to know that our maintenance team helped you. They work hard to provide best customer service to all our clients. Please let us know anything we can help in the future.
Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookA great estate agency , really helpful, friendly and most important a agency whitch you can trust !! Best experience all this thanks to Gemma ho help us true the all proces during our search of a new home !!! Highly recommend. Many thanks
Lungu · 31 May 2018
★★★★★ 5/5
GoogleVery good service, thank you Bianca was very nice to me. ❤️
Nechita · 26 May 2018
Agent replied
Dear Nechita,
We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleBianca has been amazing throughout the whole process! I've been
Husna · 26 May 2019
Agent replied
Hi Husna Alam,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookGemma was great, really helped with a speedy turnaround
Shannen · 18 October 2019
Agent replied · 3 May 2023
Hi Shannen Scullion,
Thank you for taking the time to leave us such a positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleIt hasn't always been smooth sailing with me and Oyster Properties but more recently I've been speaking with *Neil and Pauleen* whenever something is going on and both of them are really great. Quick to reply, friendly service and they have good knowledge!
Dhruti · 31 August 2022
Agent replied
Dear Dhruti Patel,
We are happy to hear that our team provided you with excellent service. We'll make sure that they receive your feedback. We’re grateful that we had the opportunity to serve you. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
TrustpilotDiscriminatory
I called to ask about a room to let and was told that the property is available to females only and they dont accept men.Do to the Equaloty Act 2010 this is illegal, regardless of their reasoning.
Andy · 4 April 2023
Agent replied · 12 July 2023
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
★★★★★ 4/5
GoogleWe had a wonderful experience with oyster properties in specific Ms.Gemma the real estate agent where she was extremely proffessional and proactive she managed to finilize our deal in a very short time and helped us in settling in without any hassle
Jena · 30 September 2022
Agent replied
Dear Jena Alsaadi,
We are so very happy to hear you had such a wonderful experience with us! It was absolutely our pleasure to assist you. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma was a lovely and attentive agent, thanks for your help
Natasha · 26 May 2018
Agent replied
Hi Natasha
We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThey are quick to respond to jobs, keeping regular contact with contractors to follow progress on the jobs. They seek professional advice from contractors. The team is very friendly and professional. They don't want to cut corners, but get jobs done properly at the same time as getting a good price.
Taleb · 25 May 2021
Agent replied
Dear Taleb Mashini,
First, we hope all is well with you during this uncertain times. Thank you for taking the time to share your experience. We are glad that you are satisfied with our service. We are very pleased to hear that our staff provided you an excellent customer service. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
Googledisappointed ....0 stars ...i fell trathing with so high racism...Faye Bacus 0 stars..her don't want made appointment for my 2 times wt 2 diferent house ...first time cancelling appointments one hour before appointments send only text not more available 🙃 trated Disprectfully …
Tatiana · 1 August 2022
Agent replied
Dear Tatiana Daniela,
We hold our team to the highest standards and regret that we didn’t meet your expectations. We sincerely apologize about the issues you experienced, and we hope to make this right. We do encourage you to contact us 02089515558 to discuss your experience in more detail. We look forward to getting this resolved for you quickly!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleUnprofessional company very bad Service for this agency. No respect for customer and even the service isn’t good they don’t get back to you if any appointment is cancelled. Please read all reviews. It’s all set up on reviews
FARSIANO · 29 December 2022
Agent replied
Dear Farsiano Restaurant,
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma at Oyster Properties has helped us a lot for smooth transition and has provided an excellent service throughout the renting process. She ensured the process was smooth on the day of move in and key-handover. I would highly recommend their services.PositiveResponsiveness, Quality, Professionalism
Elizabeth · 8 June 2022
Agent replied · 7 June 2024
Dear Elizabeth Jose,
First, we hope all is well with you. Thank you for taking time to share your experience with our service. We are glad all our efforts paid off with a positive feedback from you. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI really enjoyed my collaboration with Gemma
for my first apartment search in London. Patient and responsiveness she was a good support for me in my first steps from France. Welcoming and profesionnal she was able to propose me a very comfortable property. Thank you so much GemmaPositiveResponsiveness, Quality, Professionalism
Aurélie · 11 June 2021
Agent replied · 10 June 2024
Dear Aurélie Bardeur,
First, we hope you and your family are well and safe. Thank you for leaving us a positive review. We are glad to know that we managed meet your expectation and we appreciate that you commend our employee for the service we provided. Our goals is to make our clients happy and satisfied. It is our pleasure to be part of your journey searching for the perfect home. Please let us know anything we can help. Thank you and keep safe!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI am very pleased with the service provided by Gemma, from Oyster Properties - Stanmore.
She is super friendly and very professional.
She was always prompt to help on any inquiry I had throughout the process, which made my process run smoothly.
Thank you very much Gemma and Oyster Properties!
Vijeta · 5 June 2021
Agent replied · 4 June 2024
Dear Vijeta Suresh,
First we hope you and your family are well and safe. We can’t thank you enough for the kind words about our service, and how Gemma helped you. Your review means a lot to us and lets us know we’re on the right track! Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI have received nothing but excellent service from Oyster Properties. The staff are friendly and honest, giving a professional level of service with a personal touch. They have guided me through this transaction, keeping in mind at all times my needs and wants and how that can be accomplished in today's market. A very big thank you to you all.
Rani · 27 May 2014
Agent replied
Dear Rani,
Thank you for taking the time to review your experience with Oyster Properties. We are very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon.
Best Regards
Oyster Properties Team
★★★★★ 5/5
FacebookVery good services and top noch property's. Thanks Gemma
Andrei · 12 September 2018
Agent replied · 3 May 2023
Thank you so much for your review. It is much appreciated
★★★★★ 5/5
GoogleWe cannot thank everyone at The Good Estate Agent enough for helping us find and start renting such a beautiful home! From the very start everything was so efficient and ran smoothly. We were updated daily on the progress of moving out and they couldn’t do enough for us!
Aftab · 25 May 2021
Agent replied
Dear Aftab Ahmad,
First, we hope you and your family are well and safe. We are glad to be part of your journey looking for the perfect home for you. Our job is to provide the best customer service to our client, and we are happy we managed to make you feel that way. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleDean showed us around a delightful property and was very genuine in his approach. I found him to be open and honest despite the property being not for us.
M · 30 August 2023
Agent replied · 13 September 2023
Dear M Gopal,
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Dean receives the recognition they deserve. Thank you again, have a great day!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleDisappointed Letting Agency!
I had an appointment with and they let me wait outside the property. Later I have been call and told that they can’t come at the appointment, because I am on benefits.
They should mention that from the first time.
They waste my money and time.
Shame!
Again, not an honest agency.
Bogdan · 1 May 2019
Agent replied
Dear Bogdan Nicolescu-Szabo,
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. . We want to make things right. So, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team Read Less
★★★★★ 5/5
GoogleThank you so much Oyster properties for your support. We had a very nice experience with you especially Ms. Gemma who support us in every step. Wish you all the best for upcoming days and years.
Avash · 28 January 2023
Agent replied
Dear Avash Bhattarai,
It’s lovely to hear your kind words of appreciation for our hard-working staff. Your kind words encourage us to continue doing our best to make sure every client's experience is a memorable one. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
