Trusted Agent profile · Stanmore
Verified
★★★★★
1,224 reviews across 4 platforms
845 Honeypot Lane, Stanmore, HA7 1AR
Part of Oyster Properties, see every office.
Oyster Properties's office in Stanmore, at 845 Honeypot Lane, is rated 4.4 out of 5 across 1,224 reviews on four platforms, including 1,010 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of two awards Oyster Properties won in 2026.
1,010
Reviews on Google
This office
113
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
This office
100
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Oyster Properties is a real estate agency in London, United Kingdom. Founded in 2006, Oyster Properties started out as an estate agency with specialization in residential property sales, lettings and property management. Presently, it operates through two offices, the Head Office is located in Stanmore and the other office is in Arnos Grove. Based as an estate agency in Stanmore and Arnos Grove, Oyster Properties covers all of North and North West London. We aim to deliver a wide range of services with a high standard of excellence. We are an independently owned estate agency network that have successfully been selling and letting all types of property across the borough and beyond. We provide personalised service to our clients whilst making use of the latest technology and marketing methods. We believe owning a property should be stress free and work hard to ensure our landlords can sit back and enjoy a steady return from their property whilst we take care of all the compliance and rental headaches in a cost effective and transparent way. We have been independently recognised by the Best Estate Agent guide to be in the top 5% of all Lettings agents in the UK and are proud of the feedback we receive and our consistent high reviews from our clients on both Google and Facebook.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
5/5
GoogleRecommend Both Dean and Irina - Very professional, Prompt and supportive.
Dear Vijay Velu, Thank you so much for your kind words, Vijay. We really appreciate you taking the time out to share your experience with us, and we agree, Irna and Dean are truly a gem to have on our team! Please let us know anything we can help in the future. Regards, Oyster Properties Team
5/5
GoogleI want to thank Gemma for all the effort she has made. Wish you good luck!
Dear Thank you for sharing your positive review. We are happy you're pleased with the results and that we were able to provide the service your are looking for. Our dedicated staff will be happy to know your high praise. Thank you, and we hope to see you again soon. Best Regards, Oyster Properties Team
5/5
GoogleI am trying to find the rental property and i called to oyster property and one of the members of oyster property and she is gemma , whom I talked about the property. She has really a good and kind nature. She gave me always positive and quick response.
Dear Twinkle Patel, Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely clients such as yourself. Please don't hesitate to call us if there is anything we can help you with. Best Regards, Oyster Properties Team
1/5
GoogleONE OF THE WORST PROPERTY AGENT TO RENT A HOUSE, I WANTED TO RENT A HOUSE AND THEY MADE ME AND MY FAMILY FEEL SO EXCITED ABOUT MOVING TO A PROPERTY AND EVEN LOOKED INTO OUR PAPERS. ALL OF THE SUDDEN THE OYSTER AGENT WORKER (INDIAN GUY) STOP ANSWERING OUR CALLS AND TOLD US THAT THEY HAVE FOUND SOMEONE ELSE TO RENT THAT PROPERTY. ABSOLUTLEY HURT.
Dear Zara Khan, We are very confused to hear about your unfortunate experience mainly because we haven’t dealt with you nor do we have any record of you in our system either as past or prospective tenant. Just to let you know before we accept a tenant, we do all the necessary check so as to qualify a tenant and there are times we have rejected tenants due to them being not suitable or they have failed reference check. If you had been genuinely dealing with a particular agent then you would have known his name rather then to say (Indian Guy) as all our employees identify themselves and also send out emails with their names. We suspect this is a malicious review or you are confused us with another agent who has let you down. We are sorry for the misunderstanding and the situation created behind it. Should you have further questions please do not hesitate to contact our office. Best Regards, Oyster Properties Team
5/5
TrustpilotExcellent service, highly recommended
Excellent service - thank you everyone at Oyster Properties! The property which I have moved into is excellent, clean, well maintained making it a perfect rental homeThe communication flow is excellent, the team are very responsive I highly recommend Oyster PropertiesThank you
Thank you for your positive review, Mehul! We are pleased to hear that you are happy with the property and the communication flow from our team. We take pride in providing excellent service and are glad you are satisfied. Thank you for your kind words and your recommendation
5/5
GoogleGemma was excellent, from the viewing to the final contract being signed. Would recommend :)
Dear Vicky Ellis, Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
1/5
GoogleAwful experience. We dealt with one of their agent named Irina and during the negotiation she disappeared. I had to call multiple times their office and never a call back. They didn't contact us to let us know what was happening with the property, so I wrote to the Head Office and to her again. No body replied to me. Very unprofessionals and definitely not a CLEAN business!
Dear Mr Falzetti, We are sorry to hear about your experience. We reviewed the offer you made for the property and as it was explained to you; we received multiple offers which were all acknowledged and passed to the vendor. The vendor decided to proceed with the investor/ buyer who made a higher offer and did not require a mortgage. We understand your disappointment, however, unfortunately we had only 1 property to sell and had a very high demand for it. Kind regards Oyster Properties
5/5
GoogleGemma was really helpful and was professional enough...Thanks to oyster propertiesPositiveValue
Dear Rashmi Dudhani, First, we hope you and your family are well. Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleGreat service. Renting made easy with oyster. Gemma is very helpful.
Dear Sam R, First, we hope you and your family are well and safe! Thank you for taking the time to leave positive rating. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
5/5
FacebookI recomand to every one oyster agency . Is one of the best agencies. Gemma is one of the most key workers from there. She is really professional and so helpful and made the whole process more easier. I recommend with all the confidence oyster agency.🙃🙃
5/5
GoogleGood and Fast Service Staff behaviour also Nice
Dear Dr. Patel, Thank you for taking the time to share your feedback! We're so glad to hear you were happy with the speed and service you received, as well as our team's behavior. It's always our goal to provide top-notch service, and we truly appreciate your kind words. Looking forward to assisting you again in the future! Best regards, Oyster Properties Team
1/5
GoogleThe experience for me felt absolutely horrible and I felt so disrespected by this estate agents that I do felt like I have to leave a review so maybe other people won’t go throw what I experienced with them. They booked me for a viewing on a property in Stanmore on Saturday for a flat that I really wanted to see and place an offer for .I asked them initially if we can conduct the initial viewing on videocall as I did placed offers in the past via video tours on propreties that I lived in for years and I was happy about it .On top of it I quite familiar with the area of Stanmore and how the proprety was looking from outside.They told me very clearly that a videocall viewing is not possible and I have to be there physically .To some extends I can understand that ,however,I do think that when you live in places like London where distances are so big and everyone is busy they should have an option that if the client is happy to place an offer and take the risk on a proprety via a virtual tour, they should allow their clients to do that ,most big estate agent companies do anyway . That’s not even close to the worst part of the story .I personally live in Kensington so it took me an hour and 20 minutes to get to Stanmore on a Saturday but because I was so keen on this place I did it anyway . I confirmed with them the viewing on Saturday morning ,we double agreed on the time and everything so I left home . When I was 5 minutes away from the property a woman calls me and she tells me she has to cancel my viewing because the tenant did not leave the key under the mat as agreed .I found it quite incredible that they did not check with the tenant that the key was there that morning or before they put me on the road or that they don’t have a spare key from the property for moments like when they conduct viewings .I explained to the lady on the phone that I am coming from far away and I am happy to wait in the area as long as it’s needed for them to contact the tenant and for me to finally see the flat . I got a call half an hour later that the tenants phone gets straight to voicemail and they are not able to show me the proprety .They FINALLY agreed to conduct a video tour as quickly as they will have access to the proprety because I told them I am not coming physically another almost 3 hours go and return after they just waisted my time that day . The agent on the phone apologised and she agreed to contact me as soon as possible when the tenant gets back to her and to let me know how the process is going . I heard nothing from them since that day .I chased them again both Monday and Tuesday and nobody replied to my phone calls or emails ever since ,so tehnically I got ghosted after they waisted 3 hours of my time on Saturday to cancel me 5 minutes before my viewing I do understand errors happen and we all do mistakes,however what I can’t stand is when people don’t keep to their word when they promise something and instead of make it up for their mistakes they just ghost you or don’t take responsibility over it . I was super disappointed by the whole experience and I definitely don’t recommend these agency to anyone who has other choices apart from them .I have proof for everything I said towards emailing and calling them and I can attach that in my comments if needed .
5/5
GoogleWe were dealt with by Gemma , who made it easy for us to get all the paperwork submitted and move into the property on the day. She was very professional and understanding of our needs , and answered any queries I raised very promptly .
Dear Khaled Rahman, We are so very happy to hear you had such a wonderful experience with us! It was absolutely our pleasure to assist you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleI am very happy with Gemma Groogan
Dear Elisjada, Thank you for your kind words! We’re delighted to hear that you’re very happy with the support Gemma provided. Your feedback means a lot to us! Best regards, Oyster Properties
5/5
GoogleMany Thanks Gemma !!!
Dear Constantin Puscasu, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Best Regards, Oyster Properties Team
5/5
TrustpilotA trustworthy and reliable agent which…
A trustworthy and reliable agent which I would recommend
Thank you for your kind words! We truly appreciate your recommendation and are delighted to have been of assistance. If you ever need anything in the future, please don’t hesitate to reach out!
5/5
GoogleDn..Bianca UNGURIANU a good agent and very strong. Thank you Bianca ... and all OYSTER team.
Hi FLORIN DUDAU, Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
1/5
GoogleWould give zero stars if it was possible. Approached this place due to the reviews but this place is shambolic. Staff are not true to their word and communication is terrible. If you want a half-decent service, I'd warn you to take your business elsewhere! A nightmare in reality!
Dear Client, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We are unable to find you details on our system, if you can call us at 0208 951 5558 for us to make things right, and check option to help you. We will look forward hearing from you. Best Regards, Oyster Properties Team
5/5
GoogleGreat experience to date with Oyster properties managing one of my properties. They have gone above and beyond their duty. Great support from Nick, Gemma and Neil. Their online portal is a good way of tracking issues and has worked well so far. Thanks for all the hard work
Dear J Y, You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleMy experience with oyster properties was outstanding. I recently moved to Southgate and Gemma from oyster properties was so helpful. She was there when you needed her and made everything easier for us! I am so grateful Gemma you’ve been a real gem.
Dear Maria Malai, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Gemma receives the recognition they deserve. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleI have been with Oyster properties for several years now. My most recent experience dealing with a member of their team was fantastic. Good communication, step by step thorough explanation and the rapid response all contributed to my positive experience. Well done ! It’s been a pleasure working with your business all these years.PositiveResponsiveness, Quality, Professionalism, Value
Dear Parin Patel, First, we hope all is well with you and your family during this uncertain times. We would like to thank you for your recommendations and this fantastic review. We are glad that all our efforts paid of, and creates good impact to you. We appreciate your loyalty and business. Please let us know anything we can help you in the future. Best Regards, Oyster Properties Team
5/5
GoogleThe letting team is highly professional, they understand the local council regulation, dos/don'ts of the landlords and tenants, provided detailed advise on several inspection that has to be carried out as part of the lettings procedure. We are living abroad and the property is totally managed by Oyester's team. We would highly recommend them as our experience has been extremely positive.
Dear Farukh Zeeshan, We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
5/5
GoogleMinal in maintenance has been very friendly to get hold of and has extensive range of knowledge on what she is saying, very honest and upfront, explains in details, one maintenance department where they are not expecting us to spend money unnecessarily, also look after the tenants and ensure that the properties are safe. would highly recommend
Dear Nilz Patel, First, we hope you and your family are well and safe. Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Minal will be pleased to learn of your high praise. She works very diligently and it will provide her with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleI have only ever had a 5 star service from Oyster. I cannot recommend them highly enough. As a landlord, the attention to detail is something that Oyster excels in. Follow ups are done without delays and their team are very good on the phone providing good answers and solutions to my complicated problems! Thank you Oyster..
Dear Nick, Thank you for leaving us such a wonderful review. We are glad that you enjoyed your stay. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Oyster Properties, Stanmore won Platinum; Oyster Properties, Arnos Grove won Platinum.
Tell us what you need and we'll pass your enquiry to Oyster Properties Stanmore and up to three other top-rated agents near Stanmore.
