Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookReally friendly staff, but many thanks to Gemma. She answered all of my calls and queries really fast and made everything easy.
Ana · 30 May 2019
Agent replied · 31 October 2023
Hi Ana Maria Pomparau,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe bought a flat through Oyster Properties recently. I am very impressed with their professionalism, whether speaking to them on the phone or via email. The Oyster team was always very polite and prompt in dealing with any issues regarding buying the flat. We are happy with them. We highly recommend them.
C · 29 December 2022
Agent replied
Dear C Cook,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. We take pride in walking our clients carefully through the whole process and always keeping them in the loop. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma is very patient and kind and this helps the customer a lot. Thanks a lot
Iman · 7 April 2021
Agent replied
Dear Iman Hashemi,
First, we hope you and your family are well and safe. We're happy you had a fantastic time with us. We are happy you're pleased with the results and that we were able to help. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
TrustpilotOyster Properties…Simply the Best
Fantastic personal and professional services from a wonderful team of fabulous people. Knowledgeable in all aspects of property sales purchase renting managing. Expert long-standing local experience. Always attentive to my tenants and my concerns and needs with prompt action. Thank you all at Oyster Properties. DS
DS · 29 June 2023
Agent replied · 12 July 2023
Thank you for your kind words regarding the team here at Oyster Properties. We really appreciate your feedback and are delighted that we were able to offer you a service that meets up with your needs.
★★★★★ 5/5
GoogleDear T.B,
Hope all is well. Thank you for taking time to give us a positive review. Our goal is to provide a great customer service to all our clients, and we're glad to know we are on the right track. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
T · 30 April 2022
Agent replied
Dear T.B,
Hope all is well. Thank you for taking time to give us a positive review. Our goal is to provide a great customer service to all our clients, and we're glad to know we are on the right track. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma is always very professional and responsive. Securing our new rental flat was seamless.
Tshepang57 · 29 June 2021
Agent replied
Dear Tshepang57,
First, we hope you and your family are well and safe. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe received fantastic service from the agents. Gemma, in particular, was superb. She supported us fully throughout the process replying to all our queries promptly and very flexible in arranging the viewings. All form filling was done online which worked really well. We also needed extra provision with the tenancy period. Well done!PositiveResponsiveness, Quality, Professionalism
Raheem · 19 July 2022
Agent replied · 23 May 2024
Dear Raheem,
First, we hope you and your family are well and safe. Thank you so much for your kind words, Raheem. We really appreciate you taking the time out to share your experience with us, and we agree, Gemma is truly a gem to have on our team! We are glad to be part of the journey for helping you. Please let us know anything we can help in the future.
Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGreat experience to date with Oyster properties managing one of my properties. They have gone above and beyond their duty. Great support from Nick, Gemma and Neil. Their online portal is a good way of tracking issues and has worked well so far. Thanks for all the hard work
J · 26 February 2023
Agent replied · 26 February 2024
Dear J Y,
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleBad experience in general. They are not on the renters side.
Istvan · 20 March 2025
Agent replied · 20 March 2026
Dear Istvan Csonka,
We're sorry to hear about your negative experience. At Oyster Properties, we strive to support all our clients, and I regret that we didn’t meet your expectations.
If you'd like to discuss your concerns further, please feel free to contact me directly at 0208 951 5558.
Thank you for your feedback, and I apologize again for the inconvenience.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleGreat service from both Irina & Dean throughout the entire transaction
Kush · 20 March 2025
Agent replied · 20 March 2026
Dear Kush,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with both Irina and Dean. It’s always our goal to provide … More
★★★★★ 1/5
TrustpilotFollowing up on previous review
Following up on previous review, I have been pressured into taking a lower amount of deposit back almost 30% reduction as I was told pretty much take it or lose it and even when we agreed an amount they didn’t even give it all. I’ve requested the rest of the amount 48 hours ago and still no reply. DO NOT TRUST them they are liars and thieves!!
James · 15 February 2024
★★★★★ 5/5
GoogleThank you Gemma.
Amazing service and very friendly, very good professional relationship. Super recommend.
Felipe · 30 April 2021
Agent replied
Dear Felipe Kuiawinski,
We hope you and your family are all well and safe. Thanks so much for sharing your experience with us. It was our pleasure to assist with your needs.We are glad to know you had a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you . Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleJust moved into new home with oyster properties. Gemma and Mehul are outstanding they we’re supportive and gets solution for the problem quickly. They managed to get the things sorted out for us being on toes and checking up with things until it was sorted.
Smit · 10 June 2023
Agent replied · 9 August 2023
Dear Smit Kothari,
We’re so happy to hear you had a great experience at Oyster Properties. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
Sincerely,
★★★★★ 5/5
GoogleGemma was very helpful and responsive throughout the process.
Bhushan · 24 February 2022
Agent replied
Dear Bhushan Varadkar,
Hope all is well. Thank you sharing your positive experience with our company. Gemma will be delighted to know you appreciate her effort helping you throughout the process. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleHi Neil,
You have been very supportive once I reported the issue related to the broken frame in the master bed . I would like to thank you as you have very patiently understood the problem from me and have arranged for a quick resolution. I appreciate your help in this regard
Regards
Chandra
Chandrasekhar · 4 July 2022
Agent replied
Dear Chandrasekhar Devchoudhury,
Thank you for posting your positive review. At Oyster Properties we value your time and always strive
to provide fast and efficient service. We’re glad to hear that you were satisfied with your experience, especially how Niel helped you. Thank you again, have a great day!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAs my Property agent, Oyster Properties are very efficient and on point and in dealing with all my enquiries. The Team based in Stanmore are all fantastic, whilst setting up my property to let, my expectation were fulfilled in every aspect, the service levels, communication, interaction and the turnaround time was superb. They most definitely have the customer at the heart of everything they do.
Jay · 25 May 2020
Agent replied
Dear Jay Jagani,
We hope you are all well and safe. Thank you for spreading the words about us. We're so glad we were able to help you feel comfortable and help you with the process of letting your property. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThanks to Bianca I've managed to rent a property. She has good attitude and very polite. I would highly recommend everyone.
Camelia · 26 May 2018
Agent replied
Dear Camelia,
Thank you very much for taking the time to review Oyster Properties. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Best Regards - Oyster Properties Team
★★★★★ 5/5
GoogleGemma was very good with communication and she did the whole process smoothly.
Vishal · 25 May 2021
Agent replied
Dear Vishal Darji,
First, we hope you and your family are well and safe. We couldn’t be happier that Gemma provided you with a great customer experience. She is a real asset, and we are lucky to have her on our company. We will be sharing your feedback with our team. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleSpoke to Dean, lovely agent, clear in providing information and great follow up.
Ashik · 25 May 2021
Agent replied
Dear Ashik Karania,
We're happy you had a fantastic time with us, especially how Dean assisted you.Thanks for your trust, we're thankful for amazing customers like you. Please don't hesitate to call us if there is anything we can help you with.
Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleEasy communication via WhatsApp
Maryam · 27 May 2025
Agent replied · 20 March 2026
Hi Maryam, Thank you for your feedback! We're glad you find our WhatsApp communication convenient and easy to use. We strive to make connecting with us as simple as possible for our customers. Please feel free to reach out anytime through WhatsApp for assistance.
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleA professional, motivated and personalised service. From the sales material for marketing our house, to the honest supportive approach and advise throughout the process. Overall the service we have received from everyone in Oyster Properties team was outstanding.
I could not have asked for anything better and i highly recommend Oyster properties, whether you are selling or buying your property.
Thank you for all your hard work!!
Nehal · 1 May 2019
Agent replied
Hi Nehal Shah,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleVery good service, quick to respond and resolve queries - thanks to Gemma and the team.
Josh · 25 June 2020
Agent replied
Hi Josh Chappell,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleEverything was perfect, i really liked thanks for allPositiveResponsiveness, Quality, Professionalism, Value
Jorge · 9 June 2021
Agent replied · 8 June 2024
Dear Jorge Vinicius Dalfonso Martins,
First, we hope you and your family are well and safe. We are glad to know that you appreciate all our efforts to help you find the right home for you. We work diligently to provide the best service to all our clients. . Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleRecommend! Gemma was very nice and made sure that both us and the landlord are happy.
Gertrude · 25 May 2020
Agent replied
Hi Gertrude Caba,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
