Trusted Agent profile · Stanmore
Verified
★★★★★
1,227 reviews across 4 platforms
845 Honeypot Lane, Stanmore, HA7 1AR
Part of Oyster Properties, see every office.
Oyster Properties's office in Stanmore, at 845 Honeypot Lane, is rated 4.4 out of 5 across 1,227 reviews on four platforms, including 1,010 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of two awards Oyster Properties won in 2026.
1,010
Reviews on Google
This office
113
Reviews on Facebook
Business-wide
103
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Oyster Properties is a real estate agency in London, United Kingdom. Founded in 2006, Oyster Properties started out as an estate agency with specialization in residential property sales, lettings and property management. Presently, it operates through two offices, the Head Office is located in Stanmore and the other office is in Arnos Grove. Based as an estate agency in Stanmore and Arnos Grove, Oyster Properties covers all of North and North West London. We aim to deliver a wide range of services with a high standard of excellence. We are an independently owned estate agency network that have successfully been selling and letting all types of property across the borough and beyond. We provide personalised service to our clients whilst making use of the latest technology and marketing methods. We believe owning a property should be stress free and work hard to ensure our landlords can sit back and enjoy a steady return from their property whilst we take care of all the compliance and rental headaches in a cost effective and transparent way. We have been independently recognised by the Best Estate Agent guide to be in the top 5% of all Lettings agents in the UK and are proud of the feedback we receive and our consistent high reviews from our clients on both Google and Facebook.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
5/5
GoogleGemma was amazing, great communication Throughout was there for any questions! Incredible made me feel so at ease as a young woman moving out alone :) thank you Gemma!!
Dear Leann Chattington, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We are glad you felt at ease through the moving out process. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
5/5
GoogleThanks so much to everyone. Always quick and responsible.
Dear Zoe V, Thank you so much for your 5-star review! We really appreciate your kind words. It’s great to know that our team’s responsiveness and commitment made a positive impression. We truly value your support and look forward to continuing to assist you in the future! Best regards, The Oyster Properties Team
5/5
GoogleVery good Agency, truly professional and with attention of details. They found us a new property like we were looking for. Gemma was very kind and kept us inform all the time and help us step by step. I recommend it.
Hi Maria, Thank you for taking the time to review your experience with Oyster Properties. I am very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon. Best Regards, Oyster Properties Team
5/5
GoogleI recently rented a property with Oyster in Stanmore and i just wanted to give a big thanks to Bianca and Gemma that they make the process so easy and they helped out the entire way! Highly recommend this estate agency!
Hi Nicolae Grajdeanu, We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
5/5
GoogleI am very happy with the customer service that Gemma and her rental team provided me . They were reliable and professional in arranging visits to let my property. They also gave me sound advice in marketing the property so it would let quickly. I was struck by how they really listen and take on board what the landlord needs in a tenant ,and ensure that they secure the right tenant for you. All paperwork and checks in the final stages of letting out the property were communicated to me in a clear way. They are overall very friendly and supportive and understand the stresses moving involves.PositiveResponsiveness, Quality, Professionalism, Value
Dear Sarah O'hagan, First, we hope you and your family are well and safe. We appreciate your time writing us a very detailed review about our service. We are glad that you appreciate all our efforts with helping you letting your property. In addition to that, thank you for your commendation to Gemma and the whole rentals team. They worked hard to always provide the best customer service. Please let us know anything we can help you in the future. Best Regards, Oyster Properties Team
5/5
GoogleOyster properties came along at a time when I have almost lost all hope of getting an apartment timely. It was at the point where letting agencies I contacted were not willing to go along with because I am a student. But Oyster came along, looked beyond this and chose to listen to me, with Gemma facilitating. You are truly professionals and very good at what you do. Thank you.
Dear Chijioke Uwafili, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Gemma receives the recognition they deserve. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleThanks Oyester properties....and Thank you Gemma for the wonderful support you guys have given to us during our crucial time ...It’s a real help for Nurses like us who work of NHS at this Panademic crisis...Thanks a lot
Dear Lijo Joseph, First we hope you and your family are all safe. Thank you for leaving us a detailed and positive review. We are glad you felt and appreciate all our efforts. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
5/5
GoogleIts is really a good company and fully know their job. Gemma Groogan is always helpful and professional. we always felt happy to talk to her. She made our stay enjoyable. proud to be associated with her. Good wishes for her carrier.
Dear Jagdish, Thank you for leaving us such a wonderful review. We are glad that you enjoyed your stay. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleVery good customer service. Quickly arranged viewings for properties that suited me. Gemma was very efficent and kept me in the loop with the process. Staff are very proactive in finding solutions. All in all a hassle free and speedy process. Thanks
Dear Neda, Thank you for taking the time to review your experience with Oyster Properties. I am very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon. Best Regards - Oyster Properties Team
5/5
GoogleIrena is fantastic. Organised, proactive and an expert in her field. Constant transparent communication really made the process as easy as possible. I would recommend Oyster Properties and wouldn't hesitate to use them again.
Dear First, we hope you and your family are well and safe. I really appreciate you taking the time to share your feedback with Irina.We really appreciate your business. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
5/5
GoogleI recently rented with Oyster. The entire team was helpful and professional. We worked with Gemma Groogan who was absolutely fantastic: easy to reach, sorted all requests out promptly and thorough in all her work. Narissa and Natasha
Dear Narissa Ramsundar, Thank you for taking the time to review your experience with Oyster Properties. I am very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon. Best Regards, Oyster Properties Team
5/5
GoogleExcellent work by Kavya patel
Dear Patel Palak, Thank you for your 5-star review! We are truly grateful to hear that you had an excellent experience with Kavya Patel. Kavya, along with everyone at Oyster Properties, strives to provide the highest level of service to our clients, and he will be thrilled to know his work is appreciated! Warm regards, The Oyster Properties Team
5/5
GoogleWas looking for a place, and happy I came across one of the properties managed by Oyster on Zoopla. Their rep, Gemma, was responsive, straight-forward, and transparent. Happy to recommend Gemma and Oyster.PositiveResponsiveness
Dear Effiong Henshaw, First, we hope you and your family are well and safe. Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleAbhi is well supportive and he is responsive any time i asked for help for our rental property he always come with great service and solutions Highly recommended.
Dear Gaurav Hapani, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleFirst time I have worked with this Estate Agent Oyster Property. My experience with them has been great, especially Gemma and Bianca has been of great help. Overall we had a good experience . Thank you to you all !!!
Hi Andreea Craus, Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleWe rented a property at Colindale via Oyester Properties and Gemma was the agent. She was very professional and helped us through out the journey.
Dear Shahzad Malik, Thank you for leaving a 5-Stars review. At Oyster Properties, we continuously strive to serve you better. We are glad that the team has managed to meet your needs for the helped through out the journey of renting property. Please don't hesitate to call us if there is anything we can help you with. Best Regards, Oyster Properties Team
5/5
GoogleNimiesha she was were professional and very polite and very helpful
Dear Altin, Thank you for sharing your wonderful feedback! We are thrilled to hear that Nimiesha provided you with the professional and helpful service you deserve. Her dedication to supporting our clients is truly valued, and we'll be sure to pass along your kind words to her. We appreciate your trust in Oyster Properties and look forward to assisting you again in the future. Best regards, The Oyster Properties Team
1/5
GoogleVery poor service staff is specially some of ladies working as agents are disgusting
Dear Stranger 007, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with Oyster Properties fell short of expectations. This is certainly not the standard of service we strive to provide, and we take your concerns very seriously. Your feedback regarding our team is particularly concerning, as we pride ourselves on professional and respectful customer service. We would very much appreciate the opportunity to understand more about your specific experience so we can address these issues directly and ensure this does not happen again. Please could you contact us directly at <compliance@oyster-properties.co.uk> so we can discuss this matter privately? We committed to resolving this situation and improving our service based on your experience. Thank you again for bringing this to our attention. We value all feedback as it helps us improve. Kind regards, The Oyster Properties Team
1/5
TrustpilotI called for a schedule for viewing a…
I called for a schedule for viewing a home for rent. I made the appointment online and by phone and she told me that the earliest was somewhere on Monday, about 5 days after I called. It seemed a bit strange, normally, it doesn't take that long but probably the house was somehow discussed .On the day of the appointment, I was called and told that the house had already been rented.I believe that when you discuss something serious with a person, the word must be the same, so you do not present any guarantee to customers.So, I classify it as frivolity, lack of respect for a possible client and lack of interest
We're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.
5/5
GoogleEasy to deal with, Nick was helpful and concise on the process...the service is quite comprehensive and so far the tenants are really good.
Dear Jeetan Mistry, We are so thrilled to hear that you had such a smooth experience with us and one of our brilliant agent Nick! It was an absolute pleasure to assist you and we thank you for taking the time to leave a review. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleVery good agency. The agents were very prompt and helpful trough all the renting process. They give us all the information needed and explained everything very well. Thank you Gemma and Bianca for everything and keep up the good work. ;)
Dear Ramona, Thank you for leaving us such a wonderful review. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
1/5
TrustpilotWorst service .am a new tenant i got a…
Worst service .am a new tenant i got a property without proper cleaning like main door latches were broken (anytime anyone can enter ),balcony is not cleaned its stinking,kitchen cupboard are broken ,matress is the worst ever its brown in color and first time am seeing ultra curve bed which cannot be find in any shops such a bed in very good quality.kumar is the person who handovered the key he has zero knowledge about this and he is not ready to help .overall worst service i dont know how long my house will be without proper door .my humble request is dont go with this agency .
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
5/5
GoogleGemma was very professional and helpful from the moment we went to see our flat. She was answearing all the questions regarding renting and doing her best so we could move in. I fully recommend oyster property!
Hi Gabriela Nowak, Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
1/5
GoogleAwful experience, I have no hot water for 5 days now and Oyster properties simply ignoring my complaints.
Dear Marina Foster Balesvari, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the ongoing hot water issue and any breakdown in communication from Baxi’s side. We fully understand that going without hot water for five days is unacceptable, and we truly appreciate your patience during this time. Regrettably, as the boiler is still under warranty with Baxi, they are solely responsible for carrying out the necessary repairs. Unfortunately, their scheduling limitations mean they have not been able to confirm a specific visit slot. Please rest assured that we are treating this matter with urgency. While this issue falls outside of our direct control, we are continuing to liaise with Baxi to push for the earliest possible resolution. In the meantime, we kindly ask that you contact our office at 0208 951 5558 or email us at compliance@oyster-properties.co.uk with your property address and current contact details so we can keep this matter prioritized and monitored closely. We are committed to ensuring the comfort and well-being of our tenants and will do our utmost to avoid similar issues in the future. Thank you again for your understanding and cooperation. Best regards, The Oyster Properties Team
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Yes. Oyster Properties Stanmore won Platinum in The Trusted Agent 2026 awards.
