Oyster Properties Stanmore reviews

Dear Sarah A, First, we hope you and your family are well and safe. Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! We always try to make sure to provide the best service to all our clients, and we are happy you appreciate all our efforts. Please don't hesitate to call us if there is anything we can help you with. Thank you! Best Regards, Oyster Properties Team

Hi Xhesi Guri, Thank you for your feedback, and we sincerely apologize for the poor communication experience you had with our team. We understand how frustrating it must have been to express genuine interest in a property and not receive the prompt response you deserved. This is not the level of service we strive to provide, and we take full responsibility for failing to follow up with you appropriately. We recognize that when clients are ready to rent ASAP, timely communication is essential. We would like the opportunity to make this right and discuss your experience further. Please contact us directly at compliance@oyster-properties.co.uk so we can address this issue and ensure it does not happen again. We are committed to improving our communication processes to provide all prospective tenants with the professional, responsive service they expect. Thank you for bringing this to our attention. Kind regards, The Oyster Properties Team

Dear Sanjoy Roy, First, we hope you're well and safe. We can’t thank you enough for the kind words about Gemma and our Company. We are glad that we are on the right track. Please let us know anything we can help in the future. Regards, Oyster Properties Team

Dear Leonardo Cruz, Thank you for taking the time to write us a review. We pride ourselves in providing the best service for both tenants and landlords. Whilst you may not have been happy with the warning letter issued to you it was done in the best interest for all the tenants within the development. We take complaints very seriously and we will take the necessary action to ensure any breaches are rectified immediately. Should any contents of the warning letter or our phone conversation be unclear we are more than happy to discuss further. You may call us on 0208 951 5558. Best Regards, Oyster Properties Team

Dear Robert David, First, we hope all is well with you. Thanks so much for sharing your experience with us. We really appreciate you taking the time to share your feedback and being so open with us. We're glad you felt all the effort was well done. It's something we've worked hard on and we're pleased our efforts resonated with you. We are glad how Gemma made a great impact to you. Please let us know anything we can help. Best Regards, Oyster Properties Team

Dear Savita Varsani, We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Best Regards, Oyster Properties Team

Hi A Guy, Thank you so much for this wonderful review! We are indeed delighted to hear that you have had such a positive experience with Oyster Properties. Your feedback about our prompt communication and quick, professional issue resolution is exactly what we strive for with every client. We understand how important it is to address concerns efficiently and keep our clients well-informed throughout the process. We truly appreciate your recommendation, it means a lot to know that our service has met your expectations and that you'd be happy to refer others to us. Thank you for choosing Oyster Properties, and please do not hesitate to reach out if you need any assistance in the future. Best regards, The Oyster Properties Team

Dear Alexa Toc, Hope all is well. Thank you for sharing your experience with our service. We always aim to provide excellent service to all our clients, and we're glad to know it made a great impact to you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

Thank you for your positive feedback! We are happy to hear that our team was polite and professional throughout your experience. We greatly appreciate your kind words and your recommendation.

Dear BTT-EAS Nig LTD, We were overjoyed to read your incredibly kind words about your experience with the Oyster Letting Group! Your positive feedback means the world to us, and we're thrilled to have played a part in turning around your letting experience. We're genuinely thankful for the opportunity to assist you and be a part of your positive letting experience. Our entire team is here to ensure your time with Oyster Letting Group continues to be smooth, comfortable, and enjoyable. If you ever need assistance in the future or have further feedback to share, please feel free to reach out. We appreciate your trust in Oyster Properties and look forward to serving you again. Best regards, Oyster Properties Team.

Dear Brij P, Thank you so much for taking the time to share this wonderful feedback! We are thrilled to hear that Gemma and Mehul were able to provide you with excellent guidance throughout the process. Your kind words mean a great deal to our team, and surely to pass along your appreciation to them directly. It has been a pleasure working with you, and we look forward to continuing to support you whenever you need us. Thank you again for trusting us with your needs! Best regards, The Oyster Properties Team

Dear Dhruvil Ghori, Thank you so much for your 5-star review! At Oyster Properties, we strive to provide our clients with a fast and efficient process for moving into their new homes. We are truly thrilled to hear that you had an excellent experience and appreciated our fully paperless process. Your feedback means a great deal to us. Thank you again for choosing Oyster Properties! Warm regards, The Oyster Properties Team

Hi, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. It seems there may have been some miscommunication regarding your appointment. We follow a structured process for property viewings, which includes specific time slots within block viewings for fairly interest. We send confirmations via SMS and follow up with calls to ensure clarity. Unfortunately, it seems these efforts did not fully address your concerns this time. We also understand your frustration with the phone interaction, and we want to reassure you that all our staff are trained to provide clear, courteous, and professional service. We are committed to improving communication, and we’ll be reviewing this to ensure a better experience in the future. Your feedback is truly valuable to us, and we would appreciate the opportunity to discuss this further. Please don’t hesitate to contact us directly if you’d like to continue the conversation. Best regards, The Oyster Properties Team

Dear Rahoul Turakhia, We are happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

Dear Ravi Dadlani, First, we hope you and your family are well and safe. Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team

Dear Zoe V, Thank you so much for your 5-star review! We really appreciate your kind words. It’s great to know that our team’s responsiveness and commitment made a positive impression. We truly value your support and look forward to continuing to assist you in the future! Best regards, The Oyster Properties Team

Hi Robu Florentina, Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team

Dear Riya Jain, ​We’re very surprised and upset to see the negative review from Mrs Ritu Jain. As per your review we see there are 2 concerns you have, rent and deposit deduction for paint. Your tenancy agreement clearly confirms the rent cycle date was the 17th of every month and you paid your rent accordingly. Your last rent payment was made on the 17/03/2021 for rent covering the period 17/03/2021-16/04/2021. Your official vacating date was the 16/04/2021. Therefore, there we apologize but we confirm no rent refund payable. For the paint work- we had done a proper time stamped check in inventory which showed the property was freshly painted when you moved in- upon move out as per our usual procedure we done a checkout and there was drawing marks on most of the walls- therefore we had to charge a proportionate cost towards the deposit- evidence of which was shared with you by email Looking on the tenancy agreement, you were not a named person on the agreement. This review should therefore not have been put in as our system shows no records of you being a tenant with oyster. If you have further questions, you may contact us directly at 0208 9515558. Best Regards, Oyster Properties Team

Dear Arushi Bafna, Hope all is well. We can’t thank you enough for the kind words about service. Your review means a lot to us and lets us know we’re on the right track! Thanks for your kind words about Gemma, we will be happy to know your high praise. We’re very grateful for customers like you and hope you stick with us for years to come! Please let us know anything we can help. Best Regards, Oyster Properties Team

Dear Dragon Surducan, First, we hope you and your family are well and safe. Thank you for giving your trust to us. Our employee will be glad to know your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team

Dear Leann Chattington, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We are glad you felt at ease through the moving out process. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team

Hi Maria, Thank you for taking the time to review your experience with Oyster Properties. I am very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon. Best Regards, Oyster Properties Team