Trusted Agent profile · Stanier Way
★★★★★
183 reviews across 1 platform
Oxford House, Stanier Way, DE21 6BF
Boxall Brown & Jones's office in Stanier Way, at Oxford House, is rated 4.5 out of 5 across 183 reviews on 1 platform, including 183 Google reviews rated 4.5.
Every review we hold for the Stanier Way office, from every platform, shown as written. First names only.
5/5
GoogleI can't speak highly enough of the service I received from BBJ, especially Dawn who was an absolute superstar! Would highly recommend to anyone looking to sell their propertyPositiveResponsiveness, Quality, Professionalism
Dear Mrs Tyson, thank you so much for your glowing review of our estate agency and our "superstar" negotiator, Dawn. We are delighted to have helped you move and wish you all the best in your new home. Best regards, Anthony Lomas
5/5
GoogleI have no hesitation in recommending Boxall Brown and Jones and in particular the lovely Claire Taylor. From the initial valuation by Anthony and the stunning photographs even on a dull, rainy day, through to the calm, friendly, and totally professional Claire the service has been impeccable. Thank you.
Thanks so much more such an amazing review. I am so pleased that you had such a good experience with our company and we really appreciate your positive comments. Chris Birds - Partner
5/5
GoogleI cannot recommend BBJ highly enough. I have used them as an estate agent and letting agent for the last 6+ years and have received excellent service at all times. The teams on both sides of the business, sales and lettings, have always been extremely proficient and helpful, offering a professional yet friendly, personal service. Everyone at BBJ, from the top down, has always helped with my enquires promptly and effectively. I fully recommend BBJ.PositiveResponsiveness, Quality, Professionalism, Value
Thanks so much for the positive message. We really appreciate your feedback. Chris Birds - Partner
5/5
GoogleVery impressed with BBJ who acted for our sellers. Claire Taylor in particular was professional, friendly, helpful & responsive. Thank you for helping our move proceed smoothly.
So pleased to hear that you enjoyed a good experience with us. Thanks for the impressive review. Chris Birds - Partner
5/5
GoogleSuperb communication by Katie Poxon throughout the process of letting my property. Phone calls and emails returned same day, professional service offered …
Thanks for your brilliant review. We really appreciate the feedback. Chris Birds - Partner
1/5
GoogleWish we had gone on market with a different estate agent! Terrible service so far ,not following anything they said! Over a week on and they haven't even ordered a for sale board! Agreed there % ,then they sent wrong paperwork with a increased % Promised it would go on market a week ago ,after chasing up today they put it on market but gave no reason for the delay! It doesn't bode well for viewings !!!
Thanks for taking the time to review our service. I’m afraid that we cannot recognise you as a client and I would encourage you to contact me on 01332 383838 so that we can discuss further. Chris Birds - Partner
5/5
Googleboxall brown and jones have been fantastic in my dealings with them so far. I spoke to Matthew with a range of queries recently and he demonstrated a huge amount of patience along with sharing a vast amount of knowledge. Professionally answering all my questions without charging me a penny for his time. I will definitely be in touch regarding lettings services in the future.
1/5
GoogleDon't take the risk of renting with Boxall Brown & Jones. During my 5 years of being a tenant, they have excelled at accepting my rent payments. However, once problems arose, they turned out to be inattentive and unresponsive, to the point of unprofessionalism. In July (nearly 3 months ago), the roof of my apartment building leaked and thoroughly flooded my flat and two others below mine. The leak was repaired by the property management company, but the flat remained damp for weeks and mould started to thrive. It's now nearly the end of October and the only work that has been carried out is cutting a hole in the living room ceiling, to check where the leak was coming from. Here are some of my observations from the interactions I have had with Boxall Brown & Jones over the past few months: - If they say they will ring you back, they won't. I fell for this one too many times. They are seemingly stuck in a constant state of "awaiting an update from the insurance company" and "will let you know when we receive a response". - They didn't update me on the status of the repairs, not even once, during the whole month of September. I had to actively contact them for information. At the same time, their position is that "we do not feel our service has been poor". - After months of living in a damaged and unsanitary flat, I asked for fair compensation, since I didn't sign a lease for a mouldy flat. Following weeks of back-and-forth emails, they offered a £50 reduction in rent, "as a gesture of good will". I could only assume that this was intended as an insult and declined. - They never once apologised for the conditions that I was forced to live in, and for the length of time it was taking to for the issue to be rectified. Have a look at the attached photos and decide if you would pay nearly £700/month for a smelly flat with stained and mouldy walls, buckled carpet and a ceiling with a huge hole in the middle of it. I have reported the issue to the council's Housing Standards team as a health and safety matter, and they are investigating.
We were very sorry to read your damming review of our Company this morning, which we feel is wholly unfair. Boxall Brown and Jones are completely aware of this situation and are working with both the Landlord and Property Management Company to resolve the issues, none of which are within the control of Boxall Brown & Jones. We have also spoken with the Derby City Council Housing Standards team who are briefed on the situation and satisfied with our actions, which we have taken on the Landlord’s behalf, to date. It is important to stress that we act as an Agent for the owner of the property and we are bound by the instructions given to us by them. We will continue to work with you and all other parties concerned to reach a satisfactory conclusion, as soon as possible. Boxall Brown and Jones take all complaints very seriously and we understand how frustrating this situation is. However, we pride ourselves on the level of customer service we provide, which we hope is illustrated by our overall ‘five star’ trust pilot score.
1/5
GoogleSo unhappy with the service and properly we’re letting. Finding more and more problems by the day such as plug sockets not working, coming away from the walls. Flea infested property that must be from previous tenants dog as our cats had been fleas and do not go out. Holes in walls, gas and electrics faulty. Received next to no correspondence form boxall brown and jones or the landlord. Really just want to depart the property now and find a nice home. So disappointed as we thought we would be happy here. As someone who struggles with depression and anxiety I find myself crying every night we are so unhappy here and still receiving no help from boxall brown and jones. Can’t even cook a meal properly because of the faulty gas hob and oven only working on pizza setting. Mould forming in the bathroom because of the bathroom fan not working causing chest problems for my partner who has astma. Carpets are disgusting from years of wear and tear with no sign of them being replaced. Cannot live comfortably here. Really unhappy with everything overall. No way to make them contact us without taking extreme measures like leaving a review. Thoroughly upset. Don’t let with Boxall Brown and Jones.
We have read your comments with surprise this morning and we are so sorry that you have felt the need to complain about our company again in this way. As you are aware, contractors have been instructed to attend to running repairs at the house and I understand that this will be done shortly. A delay has been caused as a result of the Christmas period and the need to order parts which have now been received. Since your last complaint, we immediately visited your property and authorised works, in spite of the difficulties we were having contacting your landlord. It is important to stress to you again that we act as an Agent for the owner of the property and we are bound by the instructions given to us by them. We should remind you that this is a modern house and your damming review of it in no way represents the standard of accommodation on offer. We look forward to working with you in resolving any problems going forward and hope that in future you will continue to contact the letting team directly with any problems. We are open six days a week and were open for business throughout the Christmas and New Year period to deal with any issues.
5/5
GoogleI cannot rate Boxhall, Brown and Jones highly enough. Their negotiation skills are second to none and they price and value their properties fairly. Their friendly, experienced staff go the extra mile to guide you through the buying and selling process in a calm and professional manner. They are always happy to answer any query, no matter how small and keep you informed at all stages of your sale and purchase. Highly recommended!
Good evening, thank you so much for your kind words. We are delighted to read your comments and that you had a positive experience with us. We wish you all the best in your new home. Kind regards, Anthony Lomas
1/5
GoogleReally disappointed with this agency. First of all I don't understand why you wouldn't be able to view a property while tenants still living there as my current flat has been viewed by dozens of possible tenants. Secondly when it came and then called to arranging a viewing of house I was really hoping to get (even wanted to pay deposit for it without viewing) I was told that the tenants are leaving the flat on 19th so viewings will begin on 20th. Being unable to confirm that I can come on 20th since I live in a different city I called 2 days later and your employee said that she can't make the booking and she will let me know when she can. So today is the 20th I have spent £70 on train tickets only to find out the house is no longer on the market !!! So I don't know if maybe one of the employees or their friends took it ?! Absolutely unprofessional and misleading.
Dear Karolina, I am so sorry that you have been disappointed with the service you have received from Boxall Brown and Jones. I thought it would be helpful if we explained to you the circumstances relating to you being unable to view the property that you are interested in. As this property was not presented in accordance with the high standards that we expect from tenants within our properties, we did not undertake any viewings of the house during the last few days of the tenancy. After entering the property, upon completion of the last tenancy, we were not at all happy with the way in which the property had been left and consequently decided not to show anyone around the premises until a full programme of modernisation and improvement had been completed. I can absolutely assure you that this property is not currently being marketed and it will not be until such works have been undertaken. I can reassure you that nobody has either viewed the property or rented it from us. As we have explained to you over the telephone, once the property is in a lettable condition you will be invited to visit along with anybody else that may be interested. We would always ask any viewers to check the possibility of viewing a property before spending any money on travel arrangements. If you had spoken to us, before booking your train tickets, we would have informed you of the situation I have highlighted above. Boxall Brown and Jones take great pride in offering the very best standard of service to our customers and it is only because of this, that we are keeping this property off the market until it conforms with our high letting standards. Please do not hesitate to contact me directly if you require any further information. Angela Delaney Lettings Manager
1/5
GoogleUnprofessional, arrived early for 11:45 viewing as they don't do viewing outside office hours. Called at 11:44 to ensure an agent was coming to be told "it's only 11:44, the viewing is 11:45." Called again 11:52 to be told they would find out and call back. No call back, called 12noon to be given some excuse that somebody had doubled booked and the agent would come back as they were on their way to another viewing. Then she tells me its had a cash offer in last 5 minutes! Really.
Dear Mr Balser, Please accept our sincere apologies over today's unfortunate incident. This is not the normal high level of service we pride ourselves on at Boxall Brown & Jones. The matter will be internally investigated. Once again, our sincere apologies. Kind regards. Anthony Lomas, Partner, BBJ.
5/5
GoogleI wouldn't hesitate to recommend the team at BBJ. As a 1st time landlord they have guided me through the process every step of the way. I've had daily updates and friendly advice from Cameron, the photos Anthony took were great, and Louise marketed the house and found tenants almost immediately. My thanks to the team for a great service, and taking the stress out of it all for me.
Dear Shauna, thank you for taking the time to review your experience with our company. We are delighted to read your positive comments. We are all on hand if you need us for anything further. Best wishes, Anthony Lomas
5/5
GoogleBBJ are excellent, truly excellent. The estate agent/surveyor quickly valued my property and sales particulars were available to the public just days later. He and the rest of the team were professional yet friendly and made my house sale an easy ride. Their fees are highly competitive. I would not hesitate to recommend BBJ to anyone looking to sell their home. Amanda, Derby.
Thanks so much for your kind words. We really appreciate your review of the business and are so pleased that our hard work paid off! Chris Birds - Partner
5/5
GoogleMy experiences of both selling houses and viewing/buying them with Boxall, Brown and Jones has been nothing but exemplary. Honest and open communication, great and insightful advice and they know the local market around Derby/Derbyshire incredibly well. No "sales" techniques, just genuine relationships built of their desire to match people with the right property. I've recommended them to friends and family, who've also been suitably impressed.
Dear Aleena, thank you so much for your incredibly kind words and positive review of our company. We are working harder than ever to continue to keep people moving safely. Best wishes for the future. Anthony Lomas
5/5
GoogleThanks Boxall , ( Claire especially ) for making an easy sale of our house Would definitely recommend using this estate agent Many thanks again Helen
Dear Helen, thank you for reviewing our agency. We are delighted to read of your positive experience. Best regards, Anthony Lomas
5/5
GoogleLauren from the Belper branch was the only thing that kept me sane during the purchase of our new home. She was very professional in her manner and kept me informed of updated at all times - so I would like to send my heartfelt thanks to her during this extremely stressful time. Lorna & Anders HobsonPositiveProfessionalism
Hi Lorna and Anders, thank you for such a kind review. We really appreciate your custom and we will pass this on to Lauren right away, we are certain she will be over the moon by your review. Kind regards, Amey - Digital Communications and Marketing Co-Ordinator.
5/5
GoogleGreat service from Chris and the team at BBJ Derby, many thanks.PositiveResponsiveness, Quality, Professionalism, Value
Dear Matt, thank you for your positive review of our company. We are delighted to read your comments. Best wishes for the future, Anthony Lomas
1/5
Googlehow staff working like that I was last week I’m viewing a property and then said we call you back we wait for landlord but they didn’t call me back and they had let the property to someone else 🤷♀️ …
We have checked our systems and can see that you have never viewed any properties though our company and/or ever engaged with us in any way. Writing such a scathing review of a business you know nothing about is completely unacceptable and this infringement has been reported to Google.
5/5
GoogleTracey provided a brilliant service from start to finish - she was helpful, friendly and knowledgeable. We would recommend Boxall Brown & Jones.
Dear Sally, thank you for reviewing our agency. It is great to read you have had such a positive experience, specifically the service Tracey provided. Best wishes in your new home. Kind regards, Anthony Lomas
5/5
GoogleAs developers we buy and sell regularly. BBJ are the best estate agents we deal with for professionalism and getting the sale to completion. We have also rented properties out through them and the service has been outstanding. I can’t recommend them enough.
Dear Claire, thank you for taking the time to review our company. We are delighted to read your comments and we look forward to working with you again in the future. Kind regards, Anthony Lomas
5/5
GoogleGood communication with Claire, kept us up to date with everything that was happening. Stayed calm and objective in all situations.
Thanks for the great feedback. Best wishes for the future. Chris Birds - Partner
5/5
GoogleI would highly recommend this letting agent. Fantastic service when looking to rent a property. We were helped by the lovely Katie who answered all our enquiries and dealt with them really quickly. It all felt really easy and not stressful at all.
Thanks so much for the positive message. We really appreciate your feedback. Chris Birds - Partner
5/5
GoogleI found the staff at Boxall, Brown & Jones very professional. They were fully supportive during my move. Would recommend.
Hi. Thanks so much for your fantastic review. We really appreciate it
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