5/5
TrustpilotGreat service experience from Matt
Great service experience from Matt, Hannah and India on first viewing of a flat. Would whole heartedly recommend Seymour’s to anyone who is looking to move or sell. Thank you
Trusted Agent profile · Staines
Seymours Prestige Homes Staines reviews
★★★★★
858 reviews across 3 platforms
9-11 High Street, Staines, TW18 4QY
Seymours Prestige Homes's office in Staines, at 9-11 High Street, is rated 4.4 out of 5 across 858 reviews on three platforms, including 256 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Seymours Prestige Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Staines office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleGary Watson is one of the most professional Sales Managers who was helping us to find the property. Very dedicated, kind and always on top of the task to help you find exactly what are you looking for. He will always go extra mile to understand your situation and needs and try to find perfect match. I can’t recommend him more.
Agent replied · 21 June 2024
Dear Tijana Thank you for your amazing feedback on Gary. He is a valued and trusted member of our team. We hope your property move goes smoothly. Kind regards Mark D'Costa
1/5
GoogleNot Recommended - Heavily Biased Toward Landlords From the start, it was clear that Seymors operates with a concerning bias toward landlords, often at the direct expense of tenants' interests. They consistently prioritize landlords' demands while dismissing legitimate tenant concerns. This creates an uncomfortable and unfair dynamic that no renter should have to navigate. The agency's communication style is one-sided. When issues arise, they're quick to defend landlords' positions but seem to forget that tenants are also their clients. This became particularly evident when maintenance issues were raised, our urgent concerns were frequently downplayed or ignored. If you're a tenant searching for a rental property, I strongly recommend working with an agency that values both landlords and tenants equally. Your rental experience shouldn't feel like an uphill battle with your own agency. Save yourself the frustration and look elsewhere, there are many other agencies that offer more balanced and professional service. Pros: Properties are generally well-photographed online Cons: Strong bias toward landlords Poor communication with tenants Lack of transparency Dismissive attitude toward tenant concerns Slow response to maintenance issues Bottom line: As a tenant, you deserve better representation. Look elsewhere for your rental needs.
Agent replied · 23 January 2025
Dear Digvijay Thank you both (Chan above) for sharing your feedback. While your experiences differ, I want to address the concerns raised and provide some context to what was undoubtedly a challenging time for everyone involved. The landlord faced unexpected personal circumstances that significantly impacted her ability to manage the properties as she had done successfully for many years. Life can sometimes present unforeseen challenges that force difficult decisions, decisions that are neither planned nor premeditated but are necessary under the circumstances. This situation was incredibly stressful for everyone, and we deeply regret the impact it had on tenants. When we took over management, it was clear the relationship between the landlord and tenants had deteriorated, making it essential for us to find a way forward. Our role is to manage properties fairly and professionally, balancing the needs of both landlords and tenants. Digvijay, we are sorry that you felt our approach prioritised landlords over tenants. Our goal is always to ensure a fair and balanced experience for all parties. While we strive to address maintenance issues promptly and communicate effectively, there are times when circumstances outside of our control delay resolutions. Your feedback is important, and we will reflect on how we can improve communication and responsiveness moving forward. We genuinely empathise with how challenging these situations can be for tenants and landlords alike. While no property management process is perfect, we strive to provide fair and professional service even in complex situations like this. Thank you for taking the time to share your perspectives. Your feedback will help us continue to improve and ensure we provide the best possible support to everyone we work with. Kind regards Helen & Mark D'Costa
5/5
TrustpilotExcellent Service From Seymours
Excellent service from Seymours in the letting of my rental property. Always helpful. Viewings were arranged with the minimum of fuss and I always got feedback quickly.The contract process was really smooth and straightforward with questions and issues resolved quickly.I have experience of other local lettings agents but in future I will only use Seymours.
Agent replied · 16 June 2024
Great to hear such positive feedback thank you
5/5
TrustpilotExceptional Service and Support from Start to Finish
The second time I have used Seymour's in Blackwater and both experiences have been great. This occasion in particular Seymour's have been exceptional in helping me manage a difficult buyer and solicitor and without their relentless support I don't think I would have got to a position of exchange and completion. A special mentioned to Aiden at Blackwater who has been incredible and by far the most engaging and supportive estate agent I have ever worked with. thanks to all the team! I would recommend anyone to use them if selling a property.
Agent replied · 16 June 2024
Hello Andrew, Your feedback is great to hear and Aiden is delighted to have been able to help you.
5/5
TrustpilotFirst time home success
Seymour’s have gone above and beyond with their service and expertise. They have given us support, timelines and ensured that our needs are met. I want to give a special shout out to Toby and Jeff from the Knaphill office for helping us find our first time home.
Agent replied · 16 June 2024
Thanks so much for the comments, it's been a pleasure to share the journey with you.
1/5
TrustpilotSeymours left us stranded when we had…
Seymours left us stranded when we had signed and paid for our rental property and everything set up, only to find out the owner had agreed to sell through ankther Seymours office post our agreement. An apology doesnt secure us a property. Very unprofessional to say the least. Our property was still be advertised after we had signed and paid. Not acceptable to say the least
5/5
TrustpilotJoss is highly knowledgeable
Joss is kind, welcoming, highly professional and extremely knowledgeable. He is understanding towards confusing situations for the seller. Always happy to take one through anything. Has made this process easy and has kept me well informed. I would most certainly choose to sell with him again - 100%.
Agent replied · 16 June 2024
Haslemere is such a lovely place to live. I'ts been a pleasure to share the journey with you and thanks for the comments.
5/5
TrustpilotFirst time buyers experience
Ian at Seymour’s Knaphill made our first time buying experience an enjoyable and very non stressful one which is often unheard of! Everything ran very smoothly, he and the whole team are hard working, reliable and very knowledgeable. I felt reassured throughout and couldn’t recommend enough. Thank you to Ian and the team, we love our new home!
Agent replied · 16 June 2024
No - thank you Eleanor, its been a pleasure sharing your first journey into the world of property. We've been in business for over 30 years which means that we have bundles of knowledge to share making the whole process as enjoyable as possible. Hopefully, we can be on the journey with you again in the future when you become a first-time seller.#yourpropertypartnerforlife
2/5
TrustpilotPoor Service
Throughout a three year rental, all admin for problem resolution was with the tenant with lack of support from the agency. A shattered window remains unresolved after nearly 4 months with blame attributed to the external contractor they selected. After ending the tenancy the viewings process for new tenants involved daily emails from multiple team members requesting access within 24 hours
Agent replied · 23 September 2025
Thank you for the review, we are sorry to hear of the issues you experienced. We have reviewed all our properties to contact you directly, but have been unable to confirm which tenancy this relates to. Please may I ask you to contact us directly at lettings@seymours-woking.co.uk to provide some additional information, so we can assist further.
5/5
GoogleThe team at Seymours helped me complete the purchase within 7 weeks! Reece, Alan, Billy and Gary thank you so much for help, this purchase would not have been possible without you guys especially Reece! Hope to deal with you guys soon. Highly recommended!
5/5
TrustpilotSeymour's have been great from start to…
Seymour's have been great from start to finish, the communication has been excellent and I feel that I have been supported throughout my selling and purchasing experience with them. What has been really helpful is having a client relationship manager (Krisy) who co-ordinates everything for you, speaks to all parties in the chain and takes the stress away. She has been a great source of information to me and I would 100% recommend and would not hesitate to use in the future
Agent replied · 16 June 2024
Thank you for your kind review Christine. We're glad to hear that you found our service professional and friendly. We appreciate your feedback about our communication and no-pressure approach. Your recommendation means a lot to us.
5/5
TrustpilotSeymours West Byfleet
We have been very happy with the service we have received from Seymours and would have no hesitation recommending them as valuable estate agents in West Byfleet. We have really appreciated their dedication to selling our house in a difficult economic market. Thanks Vince, Jake, Kirsty and the rest of the team!
Agent replied · 16 June 2024
Thank you so much for your kind words Carla. We're thrilled to hear that you've been happy with the service provided by Seymours, especially in the challenging economic market. Your recommendation means a lot to us. We'll be sure to pass on your thanks to Vince, Jake, Kirsty, and the entire team. If you ever need assistance in the future, don't hesitate to reach out.
1/5
TrustpilotSEYMOURS BIGGEST BUT NOT BEST
Poor service and unparalleled arrogance from the biggest but certainly NOT the best agency. My experience with Seymours has been frustratingly and shockingly dreadful. As managing agents, they are so slow to action property complaints and then behave as though they are doing you a favour. The letting agents have no regard for your time and cancel AFTER the last minute, if they bother at all, or just don’t care enough to show up on time to show a property and then they don’t even have the decorum to offer an apology because of course, you aren’t worthy of their time. Seymour’s are, without a doubt, bullies in the industry who trample over smaller agencies and scrabble to get a few hundred pounds in fees that they did not earn or deserve. Appalling and I hope that I never have the misfortune to deal with Seymours again in any capacity.MY RESPONSE TO SEYMOURS REPLY: WOKING WAS OUR MANAGING AGENT AND WERE COMPLETELY USELESS AND WHEN WE MOVED WE DEALT WITH A NUMBER OF AGENTS FOR VARIOUS PROPERTIES THAT WE WANTED TO VIEW AND THE ATTITUDE OF YOUR AGENTS IS LESS THAN SUB PAR.
Agent replied · 22 November 2024
Dear T.E.R,Thank you for sharing your feedback with us. We’re sorry to hear about your experience and would like to address your concerns. As we have 20 offices, could you please confirm which office you dealt with so we can investigate this further?We take all feedback seriously and would like the opportunity to assist you.25/11/24 - Thank you for your reply. As mentioned, we take your feedback extremely seriously. Could you please contact Lisa Athron at Woking Lettings on 01483 741300.
1/5
TrustpilotAvoid for your own safety
Like many of the other rental customers who have left reviews I urge you never to rent through this company. We repeatedly reported maintenance issues that they took no action on, including black mold. This had a major effect on our health. Their own workmen recommended works that would have resolved that problem, and were ignored. When we moved out, they tried to charge us for issues that were noted on our move IN inventory, issues that we had reported and they had not fixed, and imaginary things like furnishings in an unfurnished flat. I have rented two flats from them in the past and at both, when it came to viewings for new prospective tennants, they let themselves in without permission- at the first property they let themselves in while I was in the shower after turning up 45min late (thus we assumed the visit was cancelled), at the second despite reminding them of this incident and stating that I was super anxious about it happening again, they did it again. We ended up barricading our front door to feel safe enough to wash or sleep. They are dishonest and disrespectful, they fail entirely to communicate with each other, and they try to take money they are not entitled to. Avoid like the plague, especially landlords who may end up liable to their tenants for the harm Seymours cause with their negligence, as they are openly planning to rent the mold-infested flat we have just left out again untreated and not-redecorated. It can only be a matter of time before someone dies from their negligence, don't let it be you.
Agent replied · 22 November 2024
Thank you for taking the time to share your concerns. We are very sorry to hear about your experience and take these matters seriously. To help us investigate further, could you please confirm which of our offices you rented through?We’d like to understand what happened and address this properly. Your feedback is important to us, and we are keen to resolve this issue.27/11/24 Update reply.Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience and want to reiterate that we take all feedback and reported issues very seriously.Since our initial response, we have undertaken an internal investigation using the information provided in your review. Unfortunately, we have been unable to locate any records relating to your tenancy or the issues described, and none of our team members recall the events mentioned. Without further details, we are unable to corroborate the claims made in your review, leaving us to believe it may not represent an accurate reflection of our business or practices.We are keen to resolve this matter appropriately and encourage you to get in touch with us directly to provide the necessary information to assist our investigation. However, if we do not hear back from you, we will have no choice but to escalate this and report the review to the platform administrator, as we are committed to ensuring all feedback is genuine and fair.Your cooperation would be greatly appreciated, and we hope to hear from you soon so we can work towards a resolution.
5/5
TrustpilotAmy has been fantastic throughout the…
Amy has been fantastic throughout the whole process, very through explanation on the options I had right from the start and how long each would take to get to completion. Amy has always been very responsive, Dan was also within easy reach to help out. Thank you very much guys.
Agent replied · 16 June 2024
Thank you so much for your kind words Gabriel. We're thrilled to hear that you had a fantastic experience with us. Providing a thorough explanation of your options and keeping you informed about the process timeline is a priority for us.We're delighted that Amy and Dan were responsive and readily available to assist you. If you ever have more questions or need assistance in the future, don't hesitate to reach out.Thanks again for choosing us, and we appreciate your positive feedback!
5/5
TrustpilotGood experience
Good experience. I needed to find a 4 bed detached property in lightwater quickly. Jonny showed us round 3 suitable properties at short notice. They all matched our requirements and I put in an offer on one, which was subsequently accepted. Jonny was polite and personable throughout, plus he was very knowledge about the local area.
Agent replied · 16 June 2024
As they say Rob, knowledge is king. We've been a part of the neighbourhood for years, we don't just know the houses and the people that live here, we also the best places to eat, drink, exercise, shop and learn. Thanks for using us and always stick your head to say hi when your passing. Keep well.
5/5
TrustpilotA massive thank you to Caroline and the…
A massive thank you to Caroline and the Seymours team, you have made the process of buying our first home just that much better! We highly recommend Seymours to anyone looking to buy or selling their house - excellent communication, super responsive and always willing to answer even the smallest questions.
Agent replied · 16 June 2024
Wow, what an amazing shoutout! A massive thank you for choosing Seymours for your first home adventure! It means the world to us that you had a better experience, and we're thrilled to hear you appreciated our communication and responsiveness. No question is too small for us, we're always here to help!If you ever need anything down the road or have more questions (big or small), don't hesitate to reach out. Wishing you all the happiness in your new home!
5/5
TrustpilotExcellent estate agent 👌
We have just recently completed on a house purchase with Seymour’s (Woking branch), and yet again the sales side of the business has delivered with top marks. It is clear to see that they are very much a customer focused estate agent. Zo (the partner) and his wider team ensured that they kept us up to date throughout the entire process with excellent communication. I would definitely recommend seymours sales if you are looking to either buy or sell a property as they have been nothing great with myself and my wider family
Agent replied · 22 November 2024
Thank you for taking the time to leave such a positive review. We’re pleased to hear that your experience with he team was a positive one, and that we were able to keep you updated throughout the process. Your recommendation means a lot to us, and we’re glad to have been able to assist you with your house purchase.
5/5
GoogleOn behalf of MidasPlus thank you Seymours for all your help in the last couple of months. Not only did the Seymours’ team enter 4 runners in the Staines Santa Fun Run but the company raised £1040 in sponsorship for MidasPlus. On top of …
Agent replied · 16 April 2026
Dear Mike Thank you for your kind words. It has been a humbling experience to be involved with Midasplus and what you all do for local people that need help and support. … More
5/5
TrustpilotSpecial thanks to Jonny and Ryan with…
Special thanks to Jonny and Ryan with the sale of our house. They were great to work with and continuously updated us after every viewing and throughout the sale. I would highly recommend
Agent replied · 22 November 2024
Thank you for your kind words, Heidi. We’re delighted that the sale of your house went smoothly and that Jonny and Ryan provided consistent updates throughout. Your recommendation means a lot to us.
5/5
TrustpilotFantastic experience!
Working with Tom has been a fantastic experience. We kept in touch all the way and his advice and direction was valuable. Tom fully understood our needs and the proposals presented were matching with our requirements. The entire team at Seymours is fantastic. And thanks to Ben and Brett. We'll do business again, I'm sure.
Agent replied · 16 June 2024
There's one thing a lot of other agents could learn - less talking and more listening, Love to have you back with us again on your next property journey. #yourpropertypartnerforlife
5/5
GoogleAll the staff at Seymour’s have been extremely helpful over the last few months. They helped us with the selling process, kept us informed every step of the way regarding viewings and feedback and have acted in a friendly, kind and professional manner. We would definitely recommend Seymour’s!
Agent replied · 21 June 2024
Dear Victoria It has been a pleasure helping you with your house sale these past few months! We would like to wish you all the best in the future. Kind regards Mark & the team at Seymours.
1/5
TrustpilotDo yourself a favour and find a different estate agent
Seymour’s are the most unprofessional estate agents I have ever had to deal with. They don’t train their staff to be knowledgable on the property industry so can’t answer any of your questions on a property, and they hire young or inexperienced staff who are not trained up to do their job properly. You also never know who you are going to be dealing with when calling the office, I wish they just had one contact per sale as it would make the communication a lot better. Also know they have a toxic culture internally so I’m sure this doesn’t help!
Agent replied · 22 November 2024
Thank you for your feedback. We're sorry to hear about your experience and would like to investigate this further to address your concerns. Could you please provide us with the office you dealt with? This will help us look into the matter thoroughly. Your satisfaction is important to us, and we’re committed to improving our service.
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Questions about Seymours Prestige Homes Staines
How many reviews does Seymours Prestige Homes Staines have?
Seymours Prestige Homes's Staines office has 858 reviews across three platforms: 256 on Google, 4 on Facebook, 598 on Trustpilot (across the whole business).
What is Seymours Prestige Homes Staines's rating?
Seymours Prestige Homes Staines is rated 4.4 out of 5 across all 858 reviews, and 4.9 out of 5 on Google from 256 reviews.
Has Seymours Prestige Homes won any awards?
Yes. In The Trusted Agent 2026 awards: Seymours Prestige Homes, Staines won Platinum.
Where is Seymours Prestige Homes's Staines office?
Seymours Prestige Homes Staines, 9-11 High Street, Staines, TW18 4QY.
