Every review we hold for the Staines office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSeymour’s were very professional, helpful and friendly to deal with regarding the sale of my property. Huge thanks to Alan Hackland who went above and beyond to get an exchange date sorted. Highly recommend Seymour’s to anyone selling their property.
Sally · 7 June 2024
Agent replied · 21 June 2024
Dear Sally
Thank you for your lovely review! We are delighted that your sale went through smoothly and Alan played an instrumental part in keeping you informed. We wish you every happiness in your new home.
Kind regards
Mark & Helen D'Costa
★★★★★ 5/5
TrustpilotYesterday we managed to secure a…
Yesterday we managed to secure a tenancy on a lovely property through Seymours. I would like to praise the team particularly Jason who phoned me on the morning the house came on the books, booked a viewing that day. Jason and the team then sorted out a potential stumbling block the next day which resulted in the offer being accepted. Well done guys very professional and great customer service
Allison · 13 January 2022
Agent replied · 16 June 2024
Hi Allison, thank you so much for the comments and for taking the time to review us. Jason and the rest of the team will be really pleased to hear what you have had to say.
★★★★★ 5/5
GoogleSeymours have recently sold our house in Egham & we would highly recommend them. The whole experience with them was professional & personable. They took the time to understand our personal requirements & circumstances and shaped their service around us. We had a few set backs along the way in selling our property, but Seymours were quick to respond to any issues & quickly resolved them and understood our needs. Thanks to everyone in the Staines office!
Darren · 1 December 2024
Agent replied · 8 December 2024
Dear Darren
Thank you for your lovely review and for placing your trust in us through thick and thin. We are all delighted that everything went through in the end. Thank you for your business and we wish you every happiness in the future.
Kind regards
Mark & Helen D'Costa
★★★★★ 5/5
GoogleIt took 7 month's but we finally completed on our lovely house last week. The vendors were hard work at every turn but Mark was consistent and supportive throughout. A difficult market like this really shows who the good agents are and Mark is definitely one of those. Thanks to Mark and all his team.
Lucie · 22 June 2023
Agent replied · 21 June 2024
Dear Lucie
Thank you for your kind and positive comments. It is certainly a challenging market and I am very fortunate to have such a highly experienced and supportive team behind me, every step of the way. We wish you every happiness in your new home!
Kind regards
Mark
★★★★★ 5/5
TrustpilotProfessional and personable
I dealt with Simon Kelso at Seymours Guildford. I had requested a valuation of my property. Simon was friendly but also professional and businesslike. He also fitted in with our date and timing preference.
HM · 11 October 2025
★★★★★ 1/5
TrustpilotAwful morals and ethics avoid at all…
Awful morals and ethics avoid at all costs! We have previously experienced awful moral practises after placing best and final bids on a property. A week later after we won the final bid on a property. Seymour’s called back to advise competing offer had since offered over our asking price! HOW is this ethical?? I
Sophie · 18 August 2025
Agent replied · 16 June 2024
Hi Sophie, we can see how frustrating this experience must have been.
To clarify our process: we use “best and final” offers to try to create a fair framework for all interested buyers and the seller. However, we are legally required to submit every offer in writing to the seller, right up until exchange of contracts (unless the seller has given us written instructions to the contrary). Ultimately, the seller makes the final decision, not us. It’s their home and their choice.
That means if a higher offer is received after a final deadline, we are obligated to pass it on and the seller can choose how to proceed. We appreciate this can be disappointing, and we’re sorry if our communication didn’t make these legal obligations and the implications of final offers clear enough.
We’re reviewing how we set expectations.
★★★★★ 5/5
TrustpilotHugh thank you to a wonderful team at Seymours, Burpham & Merrow
As an overseas home buyer of a semi-detached with an onward chain in Burpham, Guildford who managed to reach the milestone of exchange contracts about 2 weeks ago with the help of local real estate expert - Seymours located at Kingpost Parade, I consider myself a very fortunate buyer who is so grateful to the support and conscientious services rendered by a team of professionals from communicative sales negotiators, responsive administrative staff, and experienced empathetic senior management directors. I will definitely enlist their services if I sell my house in future. 5 stars and highly recommended!
Francis · 4 October 2024
Agent replied · 16 June 2024
We're glad to hear you had a swift, polite, and empathetic experience that led to a positive conclusion. We appreciate your feedback and support. Thank you Francis.
★★★★★ 3/5
TrustpilotCommunication could have been better
Communication could have been better. There were a number of issues throughout the course of the sale which could have been handled more professionally. They did eventually get the sale over the line but it was all somewhat last minute and stressful.
Fat · 3 April 2024
Agent replied · 16 June 2024
Thanks for the review. We aim to get things right every time, so reviews such as these are so incredibly important as they allow as to understand better and to make changes for the future. Thanks again.
★★★★★ 5/5
TrustpilotSelling your house is a daunting…
Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.With the service received so far, it's no wonder they are the leading agents in the area by far
Pete · 24 September 2024
Agent replied · 23 October 2024
Thank you so much Pete. We're thrilled to hear that the team were able to guide you smoothly through the process and keep you updated every step of the way. It's great to know that our efforts in marketing and communication made the sale process easier for you. We'll continue to support you as you move towards completion.
★★★★★ 1/5
TrustpilotI would not trust this company
As far as I am concerned they should not get one star. The owner came and gave a verbal valuation of £310000 - £320,000. Due to certain circumstances he had to send this valuation to another party. This valuation he told me then increased to £362,500-£375000 in his letter to the other party.Once I was sent a copy of this letter I called this same person from Seymour’s Lightwater for an explanation and why he lied to me. Three times I called and guess what, I never had a call back. I would not recommend this company.
ANNE · 23 September 2024
Agent replied · 23 October 2024
Thank you for your feedback Anne. We feel it’s important to address the concerns raised in your review, as they do not reflect the situation accurately.A senior partner provided a fair and realistic valuation based on market conditions and comparable properties in the area. At no point was a lower valuation suggested to suit specific circumstances. We also provided a written valuation to the third party in question, which was in line with our professional assessment.Regarding your calls, as we’ve explained, we are unable to get involved further in this matter beyond the valuation we have already provided. If you are still unhappy with the valuation, we would recommend engaging a RICS-qualified surveyor for an independent assessment.We aim to provide transparency and fairness in all our dealings, and we regret that you feel this was not the case.
★★★★★ 5/5
TrustpilotOur house move with Seymours
Seymours Knaphill and Woking have been on a long journey with us. First they valued and marketed our property. A buyer was quickly found. They listened to our buying requirements and shared potential properties to us early and we quickly found somewhere that we fell in love with and made an offer on. The chain broke a couple of times but Seymours pulled it together and nursed us through it. We finally moved 2 days ago. Although Seymours haven't helped with the unpacking ( ;-) ) they gave excellent selling and buting support. Thank you!
Customer · 22 September 2024
Agent replied · 16 June 2024
Wow, there's not much left to say other than thank you so very much!
★★★★★ 5/5
GoogleI contacted Seymour’s to help me as I’d been let down by another estate agents and they had a property in the same location. In less than 24 hours, the team had arranged a viewing, confirmed my offer, sorted my referencing and worked late …
Janine · 16 November 2025
Agent replied · 23 November 2025
It was an absolute pleasure to help you, Janine, and thank you so much for the home-made brownies - they deserve 5 stars, too!
Kind regards
Helen
★★★★★ 5/5
GoogleSeymours have been brilliant selling my property, trying to find me a new place,then a rental. Their patience and attention to detail is amazing. Special mention must be made of Gary and Alan who have been wonderful throughout.
Jacqueline · 16 January 2026
Agent replied · 16 April 2026
Dear Jacqueline
Thank you for your lovely review! It was our pleasure to help you with the sale of your property. Gary and Alan are a credit to Seymours and we look forward to being of assistance to you in the future.
Kind regards
Mark & Helen D'Costa
★★★★★ 5/5
GoogleSeymours have recently sponsored our Summer Fair at Scott Unit Explorer Scouts. This helps us generate much needed funds and advertises our fair to a much larger audience. The team at Staines have been extremely helpful and supportive, especially Billy Murphy. Support like this is very important to a small group like ours.
Lorraine · 22 June 2023
Agent replied · 21 June 2024
Dear Lorraine
Thank you for your kind comments. It has been a pleasure to be able to help Scotts Unit Explorer Scouts. We hope to be able to do more in the future.
Kind regards
Mark D'Costa
★★★★★ 5/5
TrustpilotExcellent service / process has been good
Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental.
Joanna from the Weybridge branch was a great agent to show the properties and explained everything very well.
Joe the Lettings Director also was a pleasure to deal. Can’t say one bad word about this firm.
Whole process was seamless so far.
Michael · 5 February 2026
★★★★★ 5/5
TrustpilotGreat service
The sale went very smoothly. We felt we had great service from the team. They delivered what they said they would. Amy at Seymours Woking kept the sale alive with regular updates and communications. Very happy.
Bob · 27 June 2024
Agent replied · 24 August 2024
Thank you for your kind words Bob! We're thrilled to hear that you had a smooth experience and felt well taken care of by our team. Amy and the rest of us at Seymours Woking are delighted to have been a part of your journey. We're very happy that you're happy!
★★★★★ 5/5
TrustpilotEXCELLENT ESTATE AGENTS
A very proactive practice that always kept me informed of developments during the house sale process. The initial property listing was excellent and generated far more viewings than expected.I would definitely use them for my next property sale and cannot speak highly enough of Simon and his team at Seymours.
No · 2 September 2023
Agent replied · 16 June 2024
That's really kind, thank you. It's been a pleasure to work with you and share the journey. Keep well.
★★★★★ 1/5
TrustpilotAvoid at all costs
We had an extremely disappointing experience with Seymours Walton-on-Thames. They are great at the sales pitch, but once you’ve signed up, the original team disappears and you’re handed over to a sales progressor, with little to no communication from the people you first dealt with.
Our house move fell through on the original agreed completion date, and when we decided to change agents, their behaviour was shocking. Instead of acting professionally, they became passive-aggressive and harassed us with 13 calls in just one afternoon, begging us not to leave them.
Even worse, they told one of their clients that our sale had fallen through and encouraged them to make an offer on the very property we were already under offer on. This was a huge breach of trust and completely unacceptable.
Their customer service was appalling from start to finish, and I would strongly advise anyone to think twice before using Seymours Walton-on-Thames.
Rivans · 8 October 2025
★★★★★ 5/5
TrustpilotWhat a fantastic experience we have had…
What a fantastic experience we have had from Ian , Jeff and Mark from Knaphill branch of Seymours, and Dan from Woking branch, with out their dedication we wouldn’t have sold our home or been able to buy our new home, these chaps are amazing, we would and will always highly recommend them if you are thinking of selling or buying a home .. thank you so much to you all for your support and help , you’re great.
Darren · 17 September 2024
Agent replied · 23 October 2024
Thank you for the wonderful review Darren. We're really pleased to hear about your positive experience with Ian, Jeff, Mark, and Dan. It's great to know their dedication made such a difference in selling your home and finding a new one. Your recommendation means a lot to us, and we're always here if you need anything in the future.
★★★★★ 1/5
TrustpilotFirstly Forget your deposit
Firstly Forget your deposit, The professional end of tenancy clean is a joke. Even though the property was deep cleaned it was still not good enough, it has to be on their terms and will cost £300+ for the smallest of properties we had (Par excellence cleaning) . Still waiting for that deposit, 6 weeks and counting, i had to chase ! God knows what a larger property will cost. Throughout my 3 and a half years of renting i never missed a payment, maintained the property to a high standards even though there was a constant mole issue which was never resolved and some scam cleaning company comes and takes your hard earned cash. When it comes to maintenance and tenant issues It’s always someone new you’re dealing with & no clue what previous issues were. Good luck you will lose at least 50% of your deposit probably sitting in an end of year xmas party pot.
Dan · 4 October 2025
★★★★★ 5/5
TrustpilotSeymours of Guildford
Seymours of Guildford had the best selection of properties on the market at any given time. The staff were always very helpful and went out of their way to accommodate my dates and times, given that I had to travel a long way, many times, to view properties.Importantly, they kept an eye on my parameters for property requirements, so didn't waste my time - yet still offered houses that they thought might pique my interest.
Deb · 11 November 2024
Agent replied · 22 November 2024
Thank you for your fantastic feedback! We’re really glad to hear that you were happy with the property selection and the service provided by the team at Seymours Guildford. It's great to know that we were able to accommodate your viewing schedule and stay focused on your requirements, while still offering new options that might interest you.If you ever need assistance in the future, don’t hesitate to get in touch!
★★★★★ 5/5
GoogleLandlord Name : Sundar
I have been with Seymours Staines branch for last couple of years. They have been really fantastic in their service on both letting / sales and property management. I would really recommend them for any new landlords. Special stars to Mark, Helen, Sahil and Gary(Absolute Brilliant).
Thanks
Sundar
MyRegemail · 22 June 2023
Agent replied · 21 June 2024
Dear Sundar
Thank you for your kind and considerate review. At Seymours we pride ourselves on the high standard of service we set. We look forward to letting & managing your property portfolio for many years to come.
Kind regards
Mark
★★★★★ 5/5
GoogleWe purchased a house through Seymours in Staines and Mark provided an excellent service from our first viewing through to completion. Him and his team were very responsive to all our queries, with excellent communication throughout the process and very accommodating to our requests for visits to the property. - Highly recommended
K · 22 June 2023
Agent replied · 21 June 2024
Dear Phil & Katie
Thank you for your positive review. It has been an absolute pleasure dealing with you both. We would like to wish you every happiness in your new home.
Kind regards
Mark
★★★★★ 5/5
GoogleJust completed the hectic and stressful process of purchasing a house. But the team members of Seymours had offered brilliant customer service. They provided regular updates throughout the process and persistently chased everyone involved for quick completion. Kudos to Mark and his team, Alan, Gary, Billy and others. We strongly recommend Seymours.
Nimmi · 22 June 2023
Agent replied · 21 June 2024
Dear Nimmi
Thank you for your positive review. We look forward to doing more business with you in the furture!
Kind regards
Mark D'Costa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
