Trusted Agent profile · Staines
★★★★★
858 reviews across 3 platforms
9-11 High Street, Staines, TW18 4QY
Seymours Prestige Homes's office in Staines, at 9-11 High Street, is rated 4.4 out of 5 across 858 reviews on three platforms, including 256 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Seymours Prestige Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Staines office, from every platform, shown as written. First names only.
5/5
GoogleThank you to Mark and the team. You were professional from start to finish when selling our house. Working hard to get us a good price from a well qualified buyer and were effective in progressing the sale to completion swiftly. We would certainly recommend and use again
Dear Paul You are most welcome. Thank you for your business and we wish you and Victoria every happiness in your new home. Kind regards Mark
5/5
GoogleI have no hesitation in recommending Seymours in Staines. Mark, Helen and their teams are incredibly professional in all their dealings and actually care about what they do and about achieving the best possible outcome, which they did for me.
Dear Colin Thank you for your wonderful review. It has been a long journey over the past few years with the letting, management and finally the sale of your property. … More
5/5
TrustpilotProfessional letting service
I have found Seymours a pleasure to work with during the letting of our property. We managed to secure a tenant above the asking price within a few days of exchanging contracts. The entire team have been professional, courteous and knowledgeable. Special mention to Marta who has been super helpful.
Special mention for Marta well received and passed on. Thanks for the comments James, very much appreciated.
5/5
TrustpilotSeymours Knaphill
If you are looking to sell your property I would certainly recommend Seymours Knaphill. I had the pleasure of working with Mark, Ian, Anthony and Jeff who are all extremely personable and have superb knowledge on the local housing market. During challenging market conditions they always remained positive. Once we received our offer, we were fortunate to have Krisy manage the process until completion. We received regular communication throughout and felt reassured that we were in good hands. Thanks Seymours!!
Thanks Fardeen for your glowing review! We're thrilled to hear that you had a positive experience with our Knaphill team. Your kind words about Mark, Ian, Anthony, Jeff, and Krisy are much appreciated. We're glad we could provide you with excellent service and support.
5/5
TrustpilotExcellent estate agents
Excellent estate agents, young, vibrant, experienced agents. Paige was especially brilliant, helpful and a pleasure to deal with. I would recommend. No matter what problem during the selling of my house, they were able to find solutions.
Kind words Angela, thank you. We've been moving people for over 30 years now which is a long time and with that comes knowledge to navigate the bumps. Its been a pleasure to help.
5/5
GoogleI cannot recommend Seymours enough for your property needs! I recently bought my first house through a seamless transaction with Seymours. The team is dedicated to their clients, keeping them informed every step of the way. After having bad experiences with other agents, I was happy to have my property needs handled by Seymours. I especially want to praise Billy, Allan and Sahil for their hard work in this transaction.
Dear Amit Thank you for lovely review! It has been our pleasure to have helped you buy your first property. Billy, Alan and Sahil are valuable and trusted members of the Seymours team. We hope you settle into your new home for many years to come. Kind regards Mark & Helen D'Costa
5/5
TrustpilotWe have been so pleased with the…
We have been so pleased with the fantastic service that the Seymours team have provided us in buying & selling our house.They have been so professional from the start to finish and we can not recommend them enough. A special thank you to Lloyd, Zo, Archie, Luca, George & Nicola and their team for all their hard work.Many tks Luigi & Dina
The team will be so pleased to hear this Luigi, it means a great deal. Thanks for taking the time to review us.
5/5
TrustpilotGreat service
Great service from first viewing to completion. Clare was honest and not pushy but maintained good communication throughout and James managed to negotiate a fair price and was always friendly and attentive. Highly recommended. Thanks to James, Clare and the rest of the team.
Thanks Josh. It's been a pleasure to work with and share the property journey. If you're passing, pop in and say hi.
5/5
TrustpilotProfessional yet so friendly
Our house went on the market just before the interest rates went the wrong way! This made selling very hard, price had to drop but Seymour’s showed dogged determination. We took it off the market over Christmas to give us a break but they contacted us early January to say it could be a good time and they sold it in a fortnight. Always professional and so friendly. Respectful of our home and that this was an emotional move for us. They know the area and they know the market. Highly recommend the whole Knaphill team.
Great to hear Sally and thanks for the review. We've been in Knaphill for nearly 20 years and we also live locally as well so we know the market well and feel apart of the neighbourhood.
5/5
TrustpilotFirst class service
Very happy with the whole process of buying and selling property though Seymours. The agents, in particular Ryan and Jonny have been so helpful and courteous and very professional. I would recommend Seymours without hesitation.
That's really kind Mary, thank you so much. Its been a pleasure to work with you.
5/5
GoogleGary has been amazing for us, he was very helpful and answered every enquiry that we had. Always kept us updated with house availabilities and had great knowledge of the properties. Highly recommended!!!
Dear Philip Thank you for your lovely review! We hope you will be very happy in your new home! Kind regards Mark & Helen D'Costa
1/5
TrustpilotExperience of a prospective buyer…
Experience of a prospective buyer: Seymours have a group of staff who are friendly and good at organising viewings on short notice which fitted around our hectic lifestyle with a young child.As a buyer we did feel though we were not valued at all by Seymour’s. The communication with us through the offering process was really really bad and often the information passed to us was in a inaccurate or hours late. Buying a property in the UK is stressful enough without poor communication from estate agents like Seymour’s.Across two properties we were interested in we found Seymour’s had created long chains (all including Seymour’s properties almost exclusively) which were susceptible to falling through. Limited efforts were made by Seymour’s in the negotiation process with the default position being ‘best and final’ (even with very few interested parties) which I don’t think benefited either buyer or seller as offers then seemed to fall though regularly. I would also suggest best and final rules are more closely observed including deadline for offers. I understand the challenges Seymour’s face but our experiences with them (on life altering decisions) were regularly upsetting and emotionally draining.
Hello Matt. Thanks for taking the time to share your experience, your insights are really valuable to us as they will help us look at our processes. We do have a large market share in the area which is why we often have more than one client involved in a the same chain, equally each client asks that we try to achieve the best price for their property. When there is more than one individual interested, often the best way is to request best and final offers. Clearly an issues can arise where an offer is made and then the individual changes their minds afterwards, which they are entitled to do as every offer and transaction is "subject to contract" by law.In all instances, we have to operate within the laws and regulations, all of which feel archaic at times and we are are a company that lobbies for change. Every person in a transaction, be they a buyer or a seller is really important to us. Experiences that are upsetting or emotionally draining are a concern and ones that we try our best to eliminate wherever we can.
5/5
GoogleHi all, I highly recommend Gary and Alan from Seymours. They have helped me like my own family. Seymours Staines are highly professional and dedicated. Best trustable partners in uk. Thanks to you guys.
Dear Aarthy Thank you for your lovely review. We are really pleased that your have found your first home in the UK through Seymours! Gary and Alan are an integral part of our team. We wish you every happiness in your new home. Kind regards Mark & Helen D'Costa
5/5
TrustpilotExcellent teamwork ...
Everyone we dealt with was professional, efficient, friendly and helpful. In particular, our thanks to Chris who did a great job negotiating and Phil who was welcoming, courteous and put us at ease during viewings.
Thanks for the feedback Jan. We're glad to hear about your experience with our team, especially Chris and Phil. We strive to provide professional, efficient, friendly, and helpful service to all our clients.
5/5
TrustpilotSimon Kelso at the Guildford branch was…
Simon Kelso at the Guildford branch was amazing, so helpful and reassuring and nothing was too much trouble for him,made selling nice and easy. Thank you from Andrea.
5/5
GoogleFrom the very beginning of our property journey, Seymours set themselves apart with their unparalleled service. Their commitment to truly understanding and prioritising our needs made them the clear choice among the three agents we considered. What stood out was not just their expertise and professionalism, but their genuine humility and dedication to individualised support. Mark, one of the partners, exemplified this excellence during the evaluation. He arrived fully prepared, armed with an impressive depth of knowledge about the local area and market trends. His approach was not only informative but also incredibly respectful, addressing all our questions thoughtfully and without any hint of judgment. Our experience with Seymours starkly contrasted with that of Frost, whose approach felt pushy and unprofessional, particularly when we chose Seymours over them. Their attempt to sway us with negativity only solidified our confidence in our decision. The team at Seymours, including Billy, Jake, Chelsea, Jess, Alan, and Mark, were nothing short of remarkable. Each interaction, with them and others within the firm, was characterised by exceptional service. Their efficiency was evident when we received an offer on our property in less than a week a testament to their effectiveness. Although we ultimately decided to pause our selling process due to unforeseen circumstances, our commitment to Seymours remains unwavering. We eagerly anticipate re-engaging with them in early 2027, confident in the knowledge that their extraordinary service, value, and respect for clients will make our next venture even more seamless and enjoyable. To Mark and the entire Seymours team, a heartfelt thank you. Your outstanding dedication has not only eased the complexities of this journey but has also made it a truly enjoyable experience. We look forward to our future collaboration with great anticipation.
Dear Abz Thank you for your amazing review! We hope that everything works out for you and look forward to helping you as and when the time comes. Kind regards Mark & Helen D'Costa
5/5
GoogleGreat trusting service where you truly felt like they were there to help. Honesty throughout from everyone and they gave advice in all scenarios. Special mention to Simon who was fantastic throughout and helped get the house over the line.
Dear Matt Thank you for your lovely review. We are all very pleased to have been able to help you and Hannah find your ideal home. We wish you every happiness for many years to come. Kind regards Mark
5/5
GoogleMark and his team at Seymour’s Staines provided an excellent service from start to finish. I accepted an offer within days of my house being advertised, and have been very happy with every aspect of the service provided. The efficient and friendly approach sets Seymour’s apart from the larger agencies. I can thoroughly recommend them.
Thank you for your kind words Janice, it was a pleasure to be of assistance to you!
5/5
TrustpilotThe team were flexible in arranging…
The team were flexible in arranging viewings at short notice and from the point of offer being accepted, Simon the move manager was brilliant. Highly recommend Seymours!
1/5
TrustpilotSeymours Woking, Dishonest, Exploitative, just awful
Renting a 2-bed property through Seymours Woking was a deeply regrettable experience. From day one to the final day of tenancy, their behaviour was marked by dishonesty, pressure tactics, and complete disregard for tenant rights.
5/5
GoogleWe chose Seymours, Staines, having used them previously for selling another property. After the service we received on that occasion, we did not consider going to any other agent when we decided to sell our next property. Mark, Helen and all their staff are always pleasant and professional and we had utmost confidence in them, particularly when the sales process hit some unexpected problems. I would not hesitate to recommend Seymours to any buyers or sellers.
Dear Michael It has been an absolute pleasure to help you and Tina sell your properties. The process of buying and selling can be quite stressful at times and we pleased to have been able to have minimized this. We wish you every happiness in the future. Kind regards Mark & Helen D'Costa
5/5
TrustpilotVery good experience
I would like to thank all the team at Seymour’s Addlestone in making our house sale as smooth as possible They are all very professional also helpful and understanding. We would not hesitate to recommend them. Thank you David and Sally
We've said it before and we hope to keep saying it - we can never want more than to be recommended by our customers. Thanks David and Sally, much appreciated.
5/5
GoogleI couldn’t give Will and his team enough credit!! I made near to no progress with some of the other agents in the town but as soon as I started dealing with Will it was absolutely seamless from start to finish. Incomparable local knowledge and unmatched property expertise. Thank you again!PositiveResponsiveness, Quality, Professionalism, Value
HI Joseph, Thank you so much for leaving us this fantastic feedback! Will and the team were delighted to hear that you had a great experience with us. Thank you once again!
5/5
GoogleThank you to Alan and the whole team at Seymours for helping us to purchase our new home. Everyone was very patient with us as first time buyers and very helpful indeed. Thanks once again.
Dear Ian Thank you for your kind and considerate review. It was a pleasure dealing with you. We wish you every happiness in your new home. Regards Mark D'Costa
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Yes. In The Trusted Agent 2026 awards: Seymours Prestige Homes, Staines won Platinum.
