Trusted Agent profile · Staines
★★★★★
858 reviews across 3 platforms
9-11 High Street, Staines, TW18 4QY
Seymours Prestige Homes's office in Staines, at 9-11 High Street, is rated 4.4 out of 5 across 858 reviews on three platforms, including 256 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Seymours Prestige Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Staines office, from every platform, shown as written. First names only.
5/5
TrustpilotThey have such a great team of people…
They have such a great team of people working there. So friendly and just all round super customer service.Kirsty Haydon was fantastic, always keeping me informed - I cannot recommend them highly.
Thank you for the kind words Victoria. We're thrilled that Kirsty and the team provided you with great service. Your recommendation means a lot to us!
5/5
GoogleWe’ve had such a positive experience renting through this estate agent, and I want to give a special thank-you to Helen and Louise. From the very start, they were both incredibly friendly, patient, and genuinely supportive. They made what …
Dear Tracey Thank you for your fantastic review! Helen is my wife and business partner with almost 30 years experience in the lettings business and I am very pleased that … More
3/5
TrustpilotPoor attention to detail, delayed purchase
I completed the purchase of a property in June, having had an offer accepted in February. A large part of this delay was down to the poor attention to detail by the agents at Seymours. When I viewed the property they were ignorant of some basic details (heating system, parking situation, ground rent, building maintenance arrangements) which other estate agents (such as Bourne) had on hand when viewing similar properties. Despite having made it clear to Seymours that, since the property was a leasehold flat, it was very important that I be able to see the terms of the lease as soon as possible, they dragged their feet in getting hold of it, with the result that the purchase was delayed considerably when my lawyer found problems with the lease, especially with the buildings insurance clause which the seller and Seymours actively misled me about.I still went through with the purchase, after securing a reduction in price and some indemnity insurance, but the purchase took far longer than it should have done simply because of Seymours showing a lack of attention to detail and not having accurate information at the time of viewing and after making an offer.Having viewed other properties listed with Seymours I encountered the same lack of basic knowledge about the properties by the agents (I often knew more than they did, having done basic research such as looking up the EPC certificates beforehand), and I generally got the impression of agents who were only interested in getting an offer accepted for the property and then ceased to be interested in putting the effort in to get the sale actually completed.I don't know how much commission they charged the seller but whatever the commission was it was too much for the service provided. If you're selling a property go with a local competitor like Bourne, who at least show an attention to detail.
Dear Mr Potter, Thank you for taking the time to write; we are sorry to hear that you feel you have received an unsatisfactory service from our office. We take our business very seriously and have taken your feedback on board. We deal with numerous sales every month and normally receive glowing reviews. However, we always continuously strive for excellence. We would like to extend our sincere apologies for any inconvenience or frustration that you experienced, As a new manager in the office, I will call you to discuss measures we can take to ensure that this situation does not occur in the future. Kind regards Nolan Dark.
5/5
TrustpilotExcellent
Very attentive, well informed, friendly & not pushy! Anthony White was extremely helpful & is the reason we have this house as wouldn’t have even looked at it without him persuading us to! Krisy was also excellent with her after sales care & keeping in touch.
Thank you so much Jaydee. Reviews are so important for the team.
5/5
GoogleWe recently completed our property sale with Seymour's. We cannot praise this company enough. They were in regular contact with us regarding viewers, solicitor status and explained clearly if any queries came up. This is a very 'professional' company and we would 100% use them again. Thank you Mark and Alan.
Dear Una Thank you for your kind and positive feedback. We would like to extend our thanks to you for placing your trust in us and hope we can do business again in the future. Kind regards Mark
5/5
TrustpilotExcellent Service: Prompt and Responsible
Greatly satisfied with Alex Jamieson and his team for quick follow-up and responsible approach throughout the process. Their prompt responses and attention to detail made the experience smooth and stress-free. Would highly recommend their services to others.
Thanks for the review Winnie. There's no reason for the process to be stressful and good communication helps to smooth everything out. Its been a pleasure to help you on your journey.
1/5
Trustpilotpaid for professional dishonesty & guinea pigging!!
As a seller, I paid them to negotiate the best price for me. However, I was not buying my next property through them though they tried to sell very very hard from their catalogue. Hence I believe I was made the scape goat to do price reduction to complete the sale !.
Dear Mr Perin, We can find no record of you as a client and therefore believe this review may be false. As such, we have passed the matter to Trustpilot to help verify your identity. The comments made are wholly untrue. If we are mistaken, please contact us directly, where we would be more than happy to meet with you to discuss your experience. Seymours has proudly served the local area for over 30 years, during which time we have built a reputation for upholding the highest standards.
5/5
TrustpilotAaron is the best (Woking)
Aaron is the best! He was thorough and professional and great to work with. He kept us updated about available appointments and always let us know as soon as a new one came on the market. He was honest and forthright- no games. We felt lucky to find Aaron 3 years ago and since then he is the go-to for us at the branch in Woking.
Hi Kerry, Thanks for taking the time to review our services. Aaron will be pleased to hear your comments. We have a saying at Seymours "Your Property Partner For Life" now knowing that you've been dealing with Aaron for the past three years its quite fitting!
5/5
TrustpilotTom was very helpful in all aspect of…
Tom was very helpful in all aspect of the purchase. He let us show builders round the house and understood why we wanted to re negotiate the price after the uh restrictive covenant was presented to us. All in all a good experience and nice touch with the candle.
It's been my pleasure. As a company, we don't like to think of ourselves as selling houses, but more as moving people on their property journey. The course of that journey is very often different and assisting with builders or dealing with covenants and negotiations is all a part of the rich tapestry. Thanks for using us Paul and thanks for the review.
5/5
TrustpilotThe can do attitude of Oliver the…
The can do attitude of Oliver the Managing Director is reflected throughout the team outstanding . What they say that they will do they do . First class surprisingly Excellent service.
Thank you, Graham! We're thrilled to hear that Oliver's can-do attitude and the team's commitment left such a positive impression. We appreciate your kind words and are glad we could provide you with excellent service!
5/5
TrustpilotLiving in Malaysia and buying property in Knaphill
Living in Malaysia, we decided to move to the UK. For over a year, we searched for a suitable property in the Surrey area. We discovered Knaphill by chance, thanks to the Airbnb house we were staying in. Although we contacted several agencies in Surrey, we always prioritized Knaphill. Among the property agencies we reached out to, Seymours stood out as the most efficient, persistent, and honest. The two directors, along with their staff, were not only personally forthcoming but also always willing to assist us and help overcome various problems.Seymours' Knaphill branch exceeded all our expectations, making it possible for us to purchase the house we had always wanted.
Thank you for sharing your experience Baum, we're delighted to hear that we could help you find your ideal home and meet your expectations. It was a pleasure assisting you through the process. If you need any further help or have any questions in the future, please feel free to reach out.
5/5
GoogleMoving home, is always a stressful time, but thanks to Helen (and others at Seymours staines), the process from viewing, paperwork, to moving, made a lot more bearable. Helen was understanding, and managed to calm even a jittery so no so, like me. Thank you all. Really appreciate the help.
Dear Graham Thank you for your kind words. It was a pleasure helping you to find your perfect home and I’m sure you’ll be happy there for many years to come! Kind regards Helen
1/5
TrustpilotOmnishambles
Organised a viewing for a rental property in Woking over e-mail, which was not polite in tone. I arrived on-time, and atleast had a phonecall to inform me the agent would be late. I met with the people who had the timeslot after my viewing, and had a minor chat with them. When the agent eventually arrived, he completely ignored the other viewers and when (rightly) called out by them, fobbed them off as one of his colleagues problems and dismissed them. Upon attempting to enter the property, we could not even gain access as the agent did not have keys for this property, which also indicates that they would be useless in any emergency access situation. The buzzer was also broken, another indictment of their maintenance. Agent did not have a contact for the tenant prepared, and had to contact two colleagues just to get a phone number, of which the tenant was not in at the time and would not be back for the day. A sorry indication of their communication standards. At no point was I offered an apology or rebooking opportunity either in person or afterwards via e-mail or phone call (not that i'd want one after this) for an utterly wasted day, having travelled from Portsmouth. Rude, no respect for my time, no professionalism in either email or in-person and zero organisation. Would not want to deal with them again after this.
Thank you for bringing this matter to our attention Alex. We sincerely apologise for the poor experience you had during your recent property viewing . This is not reflective of the high standards of service that we strive to maintain.We pride ourselves on delivering professional and courteous service to all our clients, and it is clear that we fell short of those expectations in your case. The issues you encountered, from the level of communication to the lack of organisation on the day of the viewing, are unacceptable and do not align with the level of service we aim to provide.Please be assured that we are taking your feedback seriously. We will be conducting a thorough review of this incident, including addressing the conduct and preparedness of the agent involved, as well as the communication breakdowns that occurred. Your experience highlights areas where we need to improve, as we want all people that interact with our business at whatever level to have the same positive experience as most of our tenants and landlords as reflected in a significant number of our reviews. While we understand your reluctance to continue any further dealings with us, we would like to offer our sincere apologies once more. If there is anything we can do to rectify this situation or if you have any further concerns, please do not hesitate to contact us. We value your feedback as it helps us to continually improve our service standards.Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
5/5
GoogleVery professional service, Mark, Sahil & Alan were always at hand to give advice or guidance and worked hard to progress our purchase
Dear Andrew Thank you for your positive review. We are all so pleased that everything went through in the end and hope you and the family will be very happy in your new home. Kind regards Mark & Helen D'Costa
5/5
TrustpilotSeymours Guildford
I have been registered with multiple branches of Seymours, but the Guildford branch have been especiallyhelpful - they managed to help me do 6 viewings in one day receintly, saving me a lot of time and effort. Jasper was experienced, patient and enthusiastic.
Thank you for your positive feedback! We're delighted to hear about your experience with our Guildford branch. It's fantastic that they could assist you with six viewings in one day, saving you time and effort. Jasper, in particular, sounds like a star with his experience, patience, and enthusiasm. We appreciate your trust and look forward to assisting you further if needed.
1/5
TrustpilotLandlords & Tenants Avoid
This estate agent is the worst. They constantly make errors, give incorrect advice, and fail to complete inventory reports I've paid for and then get them wrong. They rarely respond with actual answers and require constant chasing. Their legal paperwork is also full of mistakes.They've treated my tenants so poorly that I now deal with them directly. Rent payments, which my tenants pay on time, are held for over 12+ days, clearly to earn extra interest.Avoid this agency at all costs. They're incompetent, unprofessional, and unethical.
We're very sorry to hear about your experience and sincerely apologise for any inconvenience caused. We take your concerns very seriously and would like to investigate further to resolve these issues. Could you please provide us with more information about which office or person you've been dealing with? Thank you for bringing this to our attention.
5/5
TrustpilotSold within a Week at target Price
Within a week we had two offers for our 2 bedroom apartment we owned through Seymours and at the target price in a location that is inundated with flats for sale. They spread the word and started showrounds immediately; and negotiated the selling price. We are currently half way through the sales process. They did get some help from us in getting the flat decorated for sale. Well done and thank you.
Thank you Leonard for your kind words. We’re delighted to have secured two offers so quickly for your apartment, especially in such a competitive market. It’s great to hear our efforts in spreading the word and organising viewings made a difference. Your hard work in decorating the flat certainly played a part too! We’ll continue to support you through the rest of the sales process. Thank you again for choosing Seymours.
1/5
TrustpilotUnprofessional and dishonest
As the reviews suggest stay away from this unprofessional ruthless company. They have treated me extremely badly during my 8.5 years of renting with them. Seymours have falsified many things on the check out report toGain money for the rogue landlord who they spend their time sucking up to due to his VIP status.They rented me a property for many years that had an illegal EPC rating of F. Rules came into effect in 2019Stating all rentals needed to have an EPC rating of at least E to be let out. Seymours and the rogue landlord ignored these rules continue to let out the property until they were issued an improvement notice by housing standards by the council to fit new double glazing to improve the property. The most hilarious part is they want £20 to replace a non working doorbell that was broke when their window fitters installed new windows and an NEW FRONT DOOR and took the doorbell of the mains supply so the door could be fitted. I reported it to them and despite this they are hilarious in trying take my whole deposit for ridiculous things such as this including £2 for a lightbulb when the check states there was a missing lightbulb in the first place. Avoid this letting agent please you will regret it for the rest of your life like me.
Sorry to hear about your negative experience Michelle. We take all feedback seriously and are committed to improving our services. Please reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
1/5
TrustpilotSeymours are to be slated
So they say to get in contact as a substandard general reply they do to everyone who gives a bad review here but they don’t say how. So I contacted the agent and Angela answers and says she’s will forward it on to a higher person as she can’t answer any questions and of course no one gets back to me before she rudely tells me that she has another call coming in and has to go because time is money with these guys and cuts me off. If you not going to make them money and your an ex tennant then get the hell out of here is there opinion. Don’t use these illegal traders. They deserve to be investigated. They refuse to let anyone see any properties if they are in receipt of universal credit whether working or not. You’re better off trying Bourne or the letting centre or curchods. Much friendlier people.
Thank you for your feedback. We are truly sorry to hear about your experience and sincerely apologise for any distress caused. Your concerns are important to us, and we want to resolve this situation as soon as possible. Could you please contact Vicky McCourts, who is the Head of Property Management in our Woking office.
2/5
TrustpilotA seller’s agent
I recently bought a property through Seymours Woking. I’d imagine they’re a great selling agency as the buying side of things is impersonal, clunky and rushed. I eventually collected my keys in a crumpled envelope with no real “valued customer” touch. Delays in feedback, ignored when leaving messages for callbacks when my contact was out of office. Disappointing really. Max, my viewing agent, was 5 star - if I could give him a separate review, I would.
Thank you for your feedback, Clifton. While we’re pleased to hear that Max provided you with excellent service and made a positive impression, we’re sorry to learn that the overall buying experience did not meet your expectations. We strive to provide a seamless and personal service for all our clients, and it’s clear we fell short in this instance. We try to deliver updates and feedback throughout the entire process, and whilst we did this, it’s clear that there could be room for improvement, we will also review the impersonal handling of your key collection. Your comments are important to us, and we will address these issues with our team to improve our service.
5/5
GoogleAlan at Seymors went above and beyond to keep us fully informed throughout the marketing, viewings, and then contracts to enable a successful exchange of my father inlaws house. Would gladly recommend Seymours.
Dear Mark Alan is an integral part of our team at Seymours Staines. We are all very pleased that the sale of your father in law's property went through successfully. Thank you for your review and pledge to recommend Seymours in the future. Kind regards Mark & Helen D'Costa
5/5
TrustpilotThey are very friendly and …
They are very friendly and professional Estate Agent. Helped me at my initial age of finding a suitable property find . Since this is my first house buy I have no experience of the whole process, specifically the Luke O'Brien at Seymour's Woking branch helped me in every way . I am waiting for my mortgage to come through and finis off the buying process . Hopefully I can move in sooner
Thank you for sharing your experience with us. We're thrilled to hear that you found our team, and particularly Luke O'Brien, helpful and professional throughout your home-buying journey. As a first-time buyer, we understand how important it is to have clear guidance, and we're glad we could support you every step of the way.We hope your mortgage comes through smoothly and that you can move into your new home very soon. If you need anything else during the process, don't hesitate to reach out!
1/5
TrustpilotDO NOT USE
We moved into our rental via Seymours (Woking branch specifically) in October 2022.From the moment we stepped foot into the lease with them we have had nothing but disgusting treatment and harassment from them to the point where we had to move out to save ourselves our sanity!They withhold your funds despite being given confirmation of all bills paid up to date!They do check out reports and then send you bills for things not even included in the check out report and withhold the funds for that too!If I give you any advice as a renter, STAY AWAY FROM SEYMOURS.
Sorry to hear about your experience Allison. Your feedback is very important to us, and we apologize for any distress caused. We would like to address your concerns directly. Please contact us so we can resolve these issues and improve our service. Thank you for bringing this to our attention.
5/5
GoogleWhile working through recent maintenance issues with my rental property, I can't thank Cole enough for his thorough and professional approach. His prompt and detailed communication at all stages kept me well informed, provided good options for resolution, and all of the issues were addressed in good order.
Dear Nicholas On behalf of Cole, I would like to thank you for your lovely and positive review. Cole is a huge asset to our Lettings & Management team and does work very hard to exceed all our client's expectations. Kind regards Mark D'Costa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Seymours Prestige Homes, Staines won Platinum.
