Seymours Prestige Homes Staines reviews

★★★★★ 5/5

Google

Mark and the team worked hard to find a buyer for my house recently. The service offered was excellent, with good communication. I felt I was a valued customer and I am happy to recommend them. Very good marketing material too, modern and appealing. Many thanks.

Catherine · 20 December 2024

★★★★★ 1/5

Trustpilot

We had a very disappointing experience…

We had a very disappointing experience with Seymours Letting Agency. From the start of our tenancy, the property suffered from serious damp and mould issues, particularly in the kitchen and bathroom. The mould was severe enough to affect cupboards and stored items, making parts of the property unusable. Despite reporting the issue multiple times, the problem was never properly resolved. Although visits were arranged, the “repairs” carried out were only cosmetic (cleaning and repainting), and the mould returned quickly. Even a contractor acknowledged that the issue appeared to be structural, yet no effective action was taken. What was most frustrating was the lack of timely communication. We waited weeks for responses while living in increasingly poor conditions. The situation worsened over time, and the property became unsuitable for us to continue living in. When we requested to leave early due to these conditions, the proposed terms were unreasonable and placed all financial risk on us, despite the ongoing issues with the property. Overall, the experience felt dismissive and poorly handled. We would not recommend this agency based on our experience.

Daniel · 9 April 2026

★★★★★ 1/5

Trustpilot

Still having issues with landlord

Still having issues with landlord. Floor is completely broken and insects are coming through that gaps. And he says this isn’t my fault.

Vipul · 15 June 2026

★★★★★ 5/5

Google

Mark, Helen, Billy and the team at Seymours in Staines have gone above and beyond to support Clarendon Primary School and in turn its pupils year. Their kind donations have made a massive boost to our funds to purchase much needed equipment, for which we are truly grateful. They are a warm, helpful, friendly team.

Clarendon · 25 July 2024

★★★★★ 5/5

Google

Throughly satisfied with the level of service from the team at Seymour’s to make our house purchase smooth and stress free. Alan kept us updated throughout the process and guided us towards our completion date with excellent communication. Mark runs a very friendly and helpful team with a vast amount of local knowledge. I would highly recommend Seymour’s!

Liam · 31 May 2024

★★★★★ 5/5

Google

Great service from Mark, Alan, Billy and the team. Kept us up to date and well informed throughout the whole process!

John · 2 October 2025

★★★★★ 5/5

Trustpilot

Efficient and responsive

We dealt with Paige at Seymour’s for our next home purchase, and she has excelled throughout the whole process, excellent communication, responsive and genuine, which goes a long way when you are buying or selling a property, Paige is a true credit to Seymour’s and if we move again, will be the only choice of agent

Emma · 2 July 2024

★★★★★ 5/5

Google

I would just like to say a massive thank you to Mark and his professional, friendly team for guiding us through the sale of our mothers house at such a delicate time in the property market. Especially after our 1st buyer suddenly dropped out yet they were able to immediately find us another and everything went through with no hitches or complications ! Thanks a million ! Amanda Harris

Amanda · 25 September 2023

★★★★★ 5/5

Trustpilot

Angela was great thank you for all your…

Angela was great thank you for all your help .

Zivko · 3 September 2026

★★★★★ 5/5

Trustpilot

Seymours Haslemere sale of property

Paige in Haslemere has been a real support over the period of viewings at our home and has given sound advice and support throughout. Seymours and the team led by Joss continue to be excellent as we begin the process of collating the paperwork for the sale of the property and working alongside the buyers.

V · 9 July 2024

★★★★★ 5/5

Trustpilot

Fast and efficient

Seymours in Burpham, Guildford were fast and efficient in their dealings, both when arranging viewings and the admin needed after my offer was accepted by the seller. Also, they had a great range of properties to show me that gave me an excellent choice. All round they provided an excellent service.

Mark · 10 September 2024

★★★★★ 1/5

Trustpilot

Very very disappointed with the Letting…

Very very disappointed with the Letting side of Seymours. Visited the property and could see it wasn't clean inside, garden unkempt, packed with furniture, decking a Health and Safety hazard etc.The Agent confidently assured us that:1. Seymours would carry out an inspection prior to the letting and that the following would be in place.2. The property would be deep cleaned before we rented it unfurnished.3.. The dangerous decking would be fixed. Before rental.4. The property would be completely empty.5. The garden would be tidied up.We arrived at the property on the handover day (with all of our possessions arriving 40 minutes later) to find:1. The whole house was dirty, sinks, toilets, cooker, food residue in cupboards, kitchen cabinet door missing, clip on plastic door coming away, the list goes on.2. The decking had not been made safe. 3. There were two large dirty 3 seater sofas taking up a large portion of the lounge.4. The garden had not been touched and was very overgrown.5. The kitchen sink was completely blocked.(Subsequently On day 2 we had to deal with hundreds of flies presumably emerging from the food which had been dropped in the small gap alongside the cooker ).This created huge problems as we could not delay arrival of our furniture and possessions and had to have our belongings delivered into a dirty house and ask our removal men to move the big sofas into the garage which prevented us storing boxes in there.It isn't worth going into the timeline, just to say that the response from Seymours was completely unacceptable. Apparently Seymours don't do the inspection but outsource it and didn't brief the company with the rental agreement. All we were repeatedly told is that Seymours were only the Letting Agent but were not managing the property so when we were quoted the guarantees, apart from the decking which was Contractual, the Agent was just repeating what the Landlord had promised. This was never made clear to us at the viewing or we would never have agreed to pay 6 months rent upfront. We would have just paid the deposit and one month to give us more leverage.When we finally received the Inspection Report it confirmed that the house was dirty, in poor repair etc. and the photographs bear testament to that.We feel very let down, it took days and days plus hours of work to get the house clean enough to live in, 5 days to get the sofas removed and weeks to get the decking fixed. Your letting Agents need to make it quite clear to potential renters if they are just repeating words spoken by a Landlord rather than giving the impression that they are giving guarantees by Seymours.

Carol · 15 September 2022

★★★★★ 1/5

Trustpilot

Unacceptable service, very disappointed

I have a number of issues with Woking lettings, but would stick to only main ones. I have a very bad experience and I would rate in negative if I could.First and most important is response. All my emails and calls are getting ignored. I have to chase and chase to get anything done.Nothing is getting done right. After chasing number of times, when work is finally done we find out that it was not done correctly, and this is not just one time issue.No knowledge of client account. We agreed something and were getting something else. Suddenly we were asked lots of money, in hundreds, that were not part of the contract at all.Money is blocked, and the reason is, the accountant is on holiday. What do I say to this! I mean would you stop transfers to all clients for weeks if your accountant is on holiday!I would not recommend Seymours to anyone.

Grishma · 4 July 2022

★★★★★ 5/5

Google

If you have to sell your property, they are the people to go to. They sold my property within hours. Gary got people through my door and I had an offer in hours. Gary has been patient and professional through the selling and buying process, always trying to accommodate my times an requestes, and I know that I am not someone easy to deal with. I have bought and sold properties before, and I have dealt with many other excellent estate agents, but at Seymours, they know how to make the difference. I will always be thankful to Gary and Mark for their hard work and to put up with all my requests. THANK YOU FRANCESCOPositiveResponsiveness, Quality, Professionalism

Francesco · 22 June 2022

★★★★★ 5/5

Google

Cannot recommend Mark and the team enough. Very different experience of an Estate Agents to my past ones. The service that Mark and his team provide is second to none, they really do care and will go above and beyond to help. I have also experienced the same high level of service at the Woking branch with Ashleigh who is an absolute star (and Amy among others) so it’s company wide not just one branch. They also see the transaction through to the end keeping you informed along the way. I wouldn’t use anyone else now! Such fantastic service and genuinely lovely people.

Nicola · 22 June 2022

★★★★★ 5/5

Trustpilot

We recently purchased our first home…

We recently purchased our first home via Seymours in Guildford and could not be happier with the experience. From the initial contact to completion, they demonstrated professionalism and expertise. In particular a special thank you to Clive and Jasper who supported us throughout the process. Overall, we would highly recommend Seymours. Thank you!

Gemma · 17 June 2024

★★★★★ 5/5

Google

Used Seymour’s for an elderly neighbour who was moving back to Norway and received excellent service. The Agents were extremely understanding and recognised she needed extra support and information on her house sale. Received plenty of updates and phone calls and extra face to face visits . Whole process was smooth and professional. I would definitely recommend the Staines branch.

Alison · 23 January 2024

★★★★★ 5/5

Trustpilot

Recent Purchase of Property …

I recently used Seymours Guildford branch to purchase a property. I was looked after by Simon Kelso, Director, right from the viewing until completion when he handed over the keys personally along with a nice bottle of bubbly! I found Simon and his team to be very professional and empathetic at quite a stressful time. Thank you Simon and your Team. Elizabeth Collins

Elizabeth · 12 November 2023

★★★★★ 5/5

Trustpilot

Positive & Professional

I had a thoroughly positive experience with Seymours. From the initial meeting with James, I felt confident I was dealing with a professional & prepared company. I would particularly recommend Kirsty who I dealt with once the sale was agreed. It was a great help personally to have Kristy’s calm & reassuring help & advice.

LK · 25 April 2024

★★★★★ 5/5

Trustpilot

Simple, Successful and Professional

We purchased our 1st property through Seymour’s Estate Agents Knaphill in 2013, the levels of service provided by Jeff and wider team to re sell in 2023 was amazing alongside the onward purchase of a property they were also listing. We didn’t need to look elsewhere when selling and buying because of our original positive experience in 2013.Thank you Jeff, Mark, Ian, Toby and Anthony

Damian · 12 September 2023

★★★★★ 1/5

Trustpilot

2 weeks and counting too get the…

2 weeks and counting too get the deposit back staff went on holiday so wasn't chased up lack of communication and lack of management avoid if possible if they struggle to chase up the deductions on a deposit after two weeks can you imagine buying a property and then relying on them emailing solicitors ?

Stephen · 24 August 2026

★★★★★ 5/5

Trustpilot

Friendly and helpful people

Recently moved in to a property marketed by Seymours. It was very friendly and professional experience with them. Sahil with whom I arranged appointment, Helen who facilitated viewing and all other staff I interacted with Staines was very friendly, energetic and with a will to help. I would recommend them for sure. One small improvement they can make is with respect to the reference and move in platform - Blinc they are using. Though addressing most of the aspects of move-in and convenient, It would be really great to talk to someone in case of any clarification with respect to references etc. Platform for providing reference documents have lot of gaps with possibility of getting pre-matured decisions before giving all the documents.

Binil · 17 March 2022

★★★★★ 5/5

Trustpilot

Amazing experience

Amazing experience We have dealt with Jonny 95 percent of the time , although contact with all of Seymours staff has been great. Jonny especially has been patient on viewings with us and kept us in the loop at all times. We cannot fault them. Every contact has been positive and helpful.

Vanessa · 6 June 2024

★★★★★ 5/5

Trustpilot

We used the Woking office to sell my…

We used the Woking office to sell my mother’s house. Brett was really helpful and honest. He gave us lots of advice and we had several offers on the house within a week of going onto the market. Very pleased, thank you

Sue · 15 November 2024