Trusted Agent profile · Staffordshire
★★★★★
762 reviews across 2 platforms
Martin Drive, Stafford, Staffordshire, ST16 1AQ
Charles Church's office in Staffordshire, at Martin Drive, is rated 4.2 out of 5 across 762 reviews on two platforms, including 7 Google reviews rated 4.7.
Every review we hold for the Staffordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotWe moved into our home in August 2023
We moved into our home in August 2023, since then we have found Joe and his team very helpful and willing to assist with anything we have needed in our new home
Hi,Thank you for your lovely review. We have shared this with the team at Charles Church Anglia who are delighted to hear about the exemplary service delivered by Joe. We wish you many happy years in your new home.Kind regards, Annie
5/5
TrustpilotNew home snagging
Helen has been very helpful with all the work needed to be done on our new property. For those jobs that have taken longer to organise she has kept in touch to update us.
Hello Sue,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Helen, she'll be delighted.Best wishes,Emmy
5/5
TrustpilotGreat and friendly customer service
Great and friendly customer service. Lovely little touches like the welcome box and also the bag with all the instructions for the appliances.
It's great to know that you appreciated our customer service and the thoughtful touches we provide. Thanks for your feedback.
5/5
TrustpilotMyself & my partner baught from Charles…
Myself & my partner baught from Charles church & couldn’t be any happier than we are with the experience we’ve had from the site manager Joe Wahba from moving in a year ago now.He has be exceptional helpful & brilliant to get stuff done & on time.Every time we see Joe he’s always polite & asks how we are doing & how are things with the house etcI would & will recommended anyone to Joe (site manager Charles church)
Hi Connor,Thank you so much for your comments, Joe takes great pride in delivering exceptional service and ensures that our customers are happy. . Your feedback is testament to this. We shall pass on your comments and he will be thrilled to see this.Kind wishes,Lucy
5/5
TrustpilotBrilliant company to deal with
Melissa our sales girl has been amazing. Really helpful.
Thank you for your lovely review. We're so pleased to hear that Melissa was able to help and make the process a positive one for you. We'll make sure she receives your kind feedback. We really appreciate your support and hope you enjoy your new home. Lucy
5/5
TrustpilotChris and Alex did a fantastic job on…
Chris and Alex did a fantastic job on my works that needed doing in my house, I am very grateful to them both
Thank you for your review, we would love to pass this on to Chris and Alex, so we would be grateful of you could respond to Trustpilot's email requesting your plot number and development name. Zoe
1/5
TrustpilotOn visiting Charles Church development car damaged
On visiting Charles Church development in Hadleigh and driving to the show house to speak with staff, my car was damaged after construction company put wooden boards and metal plate on driveway. This temporary issue was for residents and customers to drive over with poor planning of the damage it can cause. I have had to take my car to approved BMW repair company for assessment on underneath damage and cost, of which I was informed that the liability insurance company for Knights group company take month's and months to pay out.So be warned if you are visiting Charles Church development Hadleigh your car will be damaged.The lady in office informed me that she had the same issue, it’s a pity she didn’t do something about before my car was damaged.Let’s hope it doesn’t take months and months for my car to be fixed because I will be adding my reviews on here and social media. Charles church company not a great way to treat your customers. ☹️ ☹️
Dear Christine, We apologise this took place on our Rose Manor Development, we can confirm Charles Church Limited have escalated this with the appointed contractor, Knights Group, to try and receive a prompt resolution for you. The correct process of claiming on insurance has been followed in this instance, and we shall ensure Knights follow this up with you as soon as they have any further information.Best wishes, Ada
5/5
TrustpilotA great house and a good support team.. Mark and Samantha are very good…
Mark and Samantha are very good listeners.I am not quite sure why communication with the head office, comes back to them.About the Snags. When we send them in, it could help, of there was a file created and that file was ticked off once the snag has been fixed. When we send in addition snags they should be added to the list. That list once updated with the fixes should be shared with us, so we can go and have a look, and if necessary comment on the fix.Any important snag, e.g. the security garden gate, we should have the progress on it, if, as it is, going to take a look g time to fix it, then a temporary solution should be put in place. E.G. a coded lock on the inside and one on the outside, so it is secure and we can open it from the inside and close it, independently from inside and outside just like the front door.I really appreciate that the replacement door into the kitchen, from the hall is being looked at, as this is also a safety issue. We appreciate and have accepted all appliances as they are as we didn't come in at the early stage, we didn't have any say in the type of appliances, Mark and Samantha have stressed that no changes are possible right from the beginning. We are asking for some flexibility with regard to the replacement of washing machine with washer drier. Because I love the house you built, I bought it, with all appliances of somebody else's choice. Thank you for caring and listening.Tarlochan
Dear Tarlochan, Thank you so much for your taking time to leave this valuable feedback which we have shared with the regional team for their ongoing learnings. Best wishes, Ada
5/5
TrustpilotMascalls Grange
I especially wanna say thank you to Hannah who is from site office. She is very helpful, patient and always with good attitude. Another staff I would like to say thank you to is Tom. Both of them made me have confidence in Charles Church. I’ll do another review again after I collect the keys. Wish me luck ;)
Hi Mrs Malek,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Hannah, Tom and the team. I will pass your feedback on, they will be thrilled. Good luck, We wish you many happy years in your new home once you move in.Best wishes,Mia
5/5
TrustpilotHome Buying As It Should Be ! Cannot Recommend Enough.
I Honestly cannot recommend Charles Church enough. Wow ! This really is house buying as it should be. A no pressure experience & taking the time to listen. Making my decision to Purchasing a plot in Whitworth Dale with the assistance & having the absolute pleasure of meeting James & Josh. James for bringing my dream together & it becoming an absolute pleasure to meet Josh who was becoming the new site sales advisor for the development. I Obviously have to give thanks to the whole team & management for really making my dream a possibility.Honestly though Josh Scott really has been amazing, the time he kindly spent going through the Select Options making a dream become a reality. And the patience without any pressure & above all even stepping out of the sales office & walking up to the plot to make sense of the drawings above & beyond.It was amazing seeing other owners on the development pop in to see James & his attitude to help & make a point of listening to their requirements really did just tick all the boxes while I was deciding on the Select options. It really was refreshing to hear that James even interacts with the site manager regularly.You honestly get the feeling that this really will be a flagship Charles Church Development when it’s fully completed.
Hi Wayne,Thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with James, Josh and our team at Whitworth Dale. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction. We wish you many years of happiness in your new home.Best wishes,Mia
5/5
TrustpilotAmazing sales team
The sales team went out of their way to help us reserve and complete our house purchase. The team is very efficient and very quick at trouble shooting. We completed everything in less than two weeks.
Dear Nadia, Thank you for your wonderful review. We’re delighted to hear that our sales team was able to support you throughout your home purchase. Completing everything within two weeks is an achievement we’re proud of, and we appreciate you recognising our efficiency and problem‑solving. Kind regards, Emmy
1/5
TrustpilotWindows falling apart - have had to move my sons room
Forced to write again based on poor customer care. I have lived in my property for 3.5 years and there are still 30 or so defects remaining from 350 odd raised between the 1 week and 1 month defects lists.I have pretty much washed my hands with Persimmon in respect to the remaining snags with the exception of one, this being the shoddy windows with incorrect beads which have been installed across half the house. We had to move our baby from his original nursery to a different room due to the cold bridge and noise leakage from the window brought from beading which doesn’t fit. This is a common problem across half the windows in the house. This along with sanded down window sashes and windows installed out of plumb leads to an unsightly finish throughout, not what you expect for a half a million pound house. There have been 6 separate Contractor visits to the property over the last few years to review the problem, none of which have seen a proposed solution offered. I have even sent 3 quotes to Persimmon from local window fitters and this was ignored. Months pass without an update, Hannah Davies and her Customer Care (South Wales) Team, despite offers to visit the property so they can better understand the issue do not accept and continue to fall short in their after sales customer care.
Dear Stephen,We are sorry to hear of your comments, we understand that the team have contacted you and will remain in communication directly.Kind wishes,Lucy
5/5
TrustpilotExcellent sales advisor Lichfield
Me and my partner were the first couple to buy a home at the Charles church site at Lichfield.
We are delighted to hear that your experience at our Charles Church development in Lichfield has been so positive, particularly as one of the first purchasers on the site. Your kind comments regarding Clair are greatly appreciated. Her knowledge, professionalism, and supportive approach are qualities we value highly, and it is rewarding to know that she has made such a positive impression during such an important decision. Clair is indeed a strong ambassador for the Charles Church brand, and your feedback will be shared with her and the wider team. Lucy
5/5
TrustpilotChris was a great help
We had a couple of issues in our bathrooms including a leak and some tiles / sealant requiring fixing. Chris sorted everything out. He was very professional, timely and friendly. He explained what needed to be done and worked at a very high standard.
Dear Karim, We're happy to hear that the bathroom issues were resolved professionally and promptly. We appreciate you acknowledging the high standard of work and the clear explanations provided by Chris. Thank you for your positive feedback! Kind regards, Emmy
5/5
Trustpilot5 stars
My partner and I purchased a property with Charles Church last year and cannot fault the service we received. Brianna, the sales rep, kept us up to date with the progress of our new build and was super accommodating for whenever we wanted to have a look around, she was attentive and nothing was too much hassle. Once we were in our new home, Joe, the site manager, made sure we were happy by visiting us on occasions and nothing was too much trouble if we had any questions.We would happily recommend Charles church and would be happy to purchase with them again. Overall, our experience has been smooth sailing, we couldn't be happier with our new home.
Hello Stacey,Thank you for taking the time to leave us a positive review on Trustpilot and your recommendation! We are thrilled to hear that you had a great experience with Brianna and Joe. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated, and we wish you many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotVery professional and efficient
All of the individuals at the Mascalls Grange branch have been very helpful and went above and beyond to keep me informed of my best options.When I found out that the bank wouldn’t lend me the maximum amount because the property I was going for was a new build, the salespersons at Mascalls Grange did the best they could to find the best alternative for me. The contract’s manager was also very proactive and regularly sent pictures of all the major milestones of the development.I’m hard to impress but everyone has impressed me
Good afternoon, thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with the team at Mascalls Grange. We strive to provide excellent service, so it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated, and we shall ensure the team get to see your kind words.Best wishes,Rose
5/5
TrustpilotThe company with the love of the masses.
The company have good and quality properties especially new buildings with marvelous incentives that greatly helps both first buyers and others.Also, the company's advisors are amazing people like Nick,Andrea. They do give updates,guides and numerous advises. I don't really have enough words to describe both the company and the mentioned two staff members because the services was beyonds my imaginations.I sincerely recommend this company to buyers most especially first time buyers like us.
Dear Kolapo, Thank you for sharing the start of your new home experience as a first time buyer with Charles Church. We are really pleased to hear you have been so well looked after by Nick, Andrea and the team at Haywood Village, and we would love to hear from you again once you’re all settled in.Kind regards, Ada
5/5
TrustpilotLewis is an asset to Charles Church team
We had over 100 nail pops and paintwork issues which Lewis from Charles Church came to sort out within our 2 year warranty. Lewis has great attention to detail and has high levels of customer service. Nothing we asked for seemed to be too much trouble and we felt very well looked after and are very happy with the work completed! Would be happy to have Lewis in again to do any future work.
Hi Natasha,Thank you so much for taking the time to leave this fabulous review for Lewis after he completed some works at your home. He will be delighted to hear you've taken the time to leave this review for him.Best wishes,Mia
5/5
TrustpilotHelena is a superstar of immense qualities
Our sales rep was amazing from start to finish. Nothing was too much trouble. We didn’t know what to expect as we hadn’t moved home for 34 years. We can’t believe how smoothly everything went. We have been advised to collate a snagging list of imperfections for the builder to rectify, but we are really struggling as the build quality is astonishing.I would highly recommended a Charles Church home to anyone who was looking for a top quality home, in great locations.Top marks from us,
Good afternoon, thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with Natalie and our team at Parklands. We strive to provide excellent service and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated and we wish you many happy years in your new home.Best wishes,Rose
4/5
TrustpilotMade easy
Everything was made easy even though we are well retired and not very up with technology the teams were helpful and respectful. We moved in on the 21st of December and then everything closed down from the 23rd to the 3rd January which wasn't good.on the whole I would recommend them.
Hi Jean, Thank you for leaving your review, we really do appreciate it. We are very pleased that you love your new home, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness.Best wishes, Lily
1/5
TrustpilotNext door neighbours garden flooded and…
Next door neighbours garden flooded and other neighbours also,our grass wrecked from neighbours side,neighbours had lawn dug up and drainage installed. I've been told to sort my side myself,another total letdown from Charles Church causing more undue stress and anxiety from purchasing one of there premium properties. I wish I had never moved in,its been an endless circus correcting problems with inferior workworkmanship.If anyone out there is thinking of purchasing one of these homes I would think again. I've been awarded the grand sum of £300 for 3 months inconvenience after they flooded my house with a faulty Stop Cock,I could go on and on but it makes me feel sick,shame on you.
Dear Carl,We shall forward your comments to the team for their awareness.Kind wishes,Lucy
5/5
TrustpilotGreat after sales customer service
I have been dealing with Sarah Adye at the Malmesbury office and she promptly arranged for remedial works. Mark Perren attended our property to seal exposed garage walls. He was cheerful and polite in manner as well as being knowledgeable, skillful and diligent about his work. I was very pleased with his attention to detail and how he made sure that the job was carried out to a high standard.
Dear Munya, Thank you for taking time to leave us a review, we know that your time is precious. Sarah, Mark and the team pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes,Ada
5/5
TrustpilotBrilliant experience and aftercare!
Diane, Joss and the rest of the site team have been amazing and are always so accommodating.
Dear Victoria, Thank you for your lovely feedback. We’re pleased to hear that Diane, Joss, and the wider team have been so accommodating and professional, and that your snagging items were handled efficiently. It’s great to know you’ve had such a positive experience from start to finish, and we really appreciate your recommendation of Charles Church. Kind regards, Emmy
5/5
TrustpilotGreat Service
I would like to thank Charles Church Development to help me to buy my dream home especially to Lauren Lancaster.She was so helpful throughout the journey and from viewing to the key release - it only took 4-5 weeks of processing and prompt reply from Lauren helped a lot during the process.We viewed the property on 2nd of March and got the keys on 12th April. Thanks for the great service, best Home and the new home Gift package ,5% deposit contribution, £5000 discount and so on...😊Great Team!!!
Dear Reshma, Thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Best wishes, Ada
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's Staffordshire office has 762 reviews across two platforms: 7 on Google, 755 on Trustpilot (across the whole business).
Charles Church Staffordshire is rated 4.2 out of 5 across all 762 reviews, and 4.7 out of 5 on Google from 7 reviews.
Charles Church Staffordshire, Martin Drive, Stafford, Staffordshire, ST16 1AQ.
