Charles Church reviews

★★★★★ 5/5

Trustpilot

Great customer service

We first met with Julia a couple of months ago who showed us around the different homes they have available at Festival Park Norwich. We fell in love with the Chopwell. We have now sold and went back for another viewing before reserving our Plot. Kim has now taken over at the Charles Church office, which is great as we got on so well, when we met Kim down the road in the Persimmons office. Kim has been brilliant helping us to reserve our plot and go through all of the designs for the house. We are so excited for the next few months before we move in early next year.

Pedro · 10 August 2026

★★★★★ 5/5

Trustpilot

Amazing homes and incredible team

We are in the process of buying a Charles Church house and the whole experience couldn’t have been better. As first time buyers, we were nervous about the process but Kerry was the most amazing Sales Executive! She kept us in the loop the whole way, was always so friendly and welcoming and made us feel supported and super at ease. We can’t thank Kerry enough for helping us get our dream home.

Bruna · 26 April 2026

★★★★★ 5/5

Trustpilot

This is my second attempt at getting a…

This is my second attempt at getting a Charles Church property, unfortunately the chain broke with my first attempt, but I’ve got to say that the site agent Saskia has been very supportive and encouraging, I couldn’t tell you how many times I’ve visited the site both to have a catchup with her and also to have a look around the show house talk about love at first sight.

Angela · 18 May 2026

★★★★★ 5/5

Trustpilot

Dave the Plastic Surgeon

Dave the Plastic Surgeon attended our property to work his magic on a unit that had been damaged by sub contractors. He’s been this morning and it looks amazing. He was extremely professional and spent time making sure it was the right colour match. I would like to thank Dave for his efforts and would have no hesitation in recommending him.

Louise · 21 April 2026

★★★★★ 1/5

Trustpilot

Terrible aftercare on the estate

The aftercare on the estate is horrendous. Charles church have moved onto the next phase of the estate left our estate looking a mess. Weeds growing through the curbs, landscaping covered in weed. Grass is being cut once a month if we’re lucky.

Joshua · 8 August 2026

★★★★★ 5/5

Trustpilot

Sophie and Phil thank you

Both Sophie and Phil were attentive to our thoughts and questions, and were, without exception able to provide answers with clarity which informed our decision to purchase. They treated both Cath and I as bespoke and individual customers and didn't push or provide generic information which may not have been as helpful. Thank you both.

Mr · 1 May 2026

★★★★★ 5/5

Trustpilot

Charles Church Easton

We dealt with Kim at Charles Church Easton and she was absolutely brilliant. Although we didn’t end up buying a home with Charles Church, Kim was really helpful throughout and always honest with us.

Ben · 22 September 2026

★★★★★ 5/5

Trustpilot

Staff is brilliant

Alexia was incredibly helpful throughout the process of reserving our new home, demonstrating professionalism, patience, and a genuine desire to assist. She promptly answered all our questions, provided clear explanations, and guided us smoothly through each step, making what could have been a stressful experience much easier. Her friendly demeanor and attentive service truly made us feel valued and confident in our decision. We highly appreciate her support and would definitely recommend her to others seeking a seamless home reservation experience.

Ingrid · 21 September 2025

★★★★★ 5/5

Trustpilot

Fantastic experience!

Our experience with Charles Church was fantastic! The customer service by Paula and Jamie was brilliant and they are both so friendly and helpful. They were very accommodating and never put any pressure on us. I would highly recommend their service, especially to those like us who were first time buyers.

Mr · 25 April 2026

★★★★★ 5/5

Trustpilot

Great experience

We have had a great experience so far with the team at the St. Michael’s Way site in Ryhope. The entire site team is responsive and professional. Special thanks to Chris Alexander for his fantastic oversight and for making sure all our queries are handled as soon as possible.

Jesbin · 22 April 2026

★★★★★ 4/5

Trustpilot

New build ready in a timely way with…

New build ready in a timely way with reasonable flexibility being in a chain. Too many changes leading up to final completion, first kitchen unit choice, followed by sanatory wear, then kitchen layout and finally choice of tiles but suitable alternatives. Good and helpful post moving customer service but let down by third party suppliers. Site Manager helpful and proactive. Standard of workmanship average to good but more or less as expected. No flexibility re build or layout.

Nicola · 1 September 2026

★★★★★ 5/5

Trustpilot

The Lodge Burbage

Diane at the lodge in Burbage has been amazing. Any questions we have she does not hesitate to help us. Diane has gone above and beyond for us. She is such a lovely lady and we cant wait to complete our house with her support.

Abbie · 2 May 2026

★★★★★ 5/5

Trustpilot

Cricketers Green

We’ve been really impressed with Stu the site manager and the way he has approached his role. His attitude feels genuinely caring, and it’s clear he takes pride- not just in the development itself but in the people who live on the estate. Stu is approachable, attentive, and always willing to listen, which makes a real difference as a resident.

Holly · 19 December 2025

★★★★★ 5/5

Google

We’ve now been in our Charles Church home for a year, and this long overdue review is specifically for the sales and customer care teams. Our sales advisor, Tom Bill, genuinely went above and beyond from the outset to ensure we secured our desired plot. He offered a very reasonable deal with incentives and never made us feel like just another commission. His approach was patient, personable and individual, importantly, he treated the process with the gravity it deserved. Buying a home is the most significant purchase most of us will ever make and he clearly understood that. We (me) were quite indecisive about finishing touches, and he actively remembered the options we were considering, sending photos from show homes and other plots when visiting different sites to help us decide. Tom kept in regular communication throughout the build, always providing updates in a professional, honest and solutions-focused way, which we really valued. The level of personal support he gave us was exemplary. To be transparent, we experienced a higher-than-expected number of snags after completion. None were structural, the house itself is sound, but some issues went beyond simple cosmetic touch-ups. It was frustrating at times. However, that said, we believe this was largely due to being one of the first homes completed on site, and that our experience was more of an anomaly than the norm. What really matters is how issues are handled, and in that respect, the customer care team were excellent and deserve recognition. Lynne Mincher was methodical and efficient in coordinating convenient visits and keeping everything organised. We’re particularly grateful to Gareth, Jon and Rich, the quality of their remedial work was faultless. The team didn’t shy away from problems, took ownership where things didn’t meet expectations, and made sure issues were properly resolved. Where appropriate, gestures were made to acknowledge the inconvenience, which we appreciated. Deputy Site Manager Sean also showed excellent customer service, checking in regularly and always being approachable and helpful. No new build journey is perfect, and ours did have some early challenges. However, a year on, we can honestly say it has been worth the process. We love our home, and the professionalism and accountability of the sales and customer care teams made that difference which is why this is a 5 star review from us.

Danielle · 17 March 2026

★★★★★ 5/5

Trustpilot

Site manager Ji, Jamie in Sales, legends the pair of them. Couldn’t recommend any more.

Site manager Ji, has been incredibly supportive and got very few issues sorted quickly. Top bloke and someone you need to look after, been communicative always available and has gone over and above what I would have expected. A far better experience than our previous new build house. Jamie in the sales office was absolutely amazing from first meeting and helped us secure the property we wanted, off plan and we couldn’t be happier with it.

Dominic · 31 July 2026

★★★★★ 5/5

Trustpilot

Happy Days

Moved in a week ago. We love the house. The team at Charles Church @ Cricketers Green Forton could not have been more helpful, approachable and supportive in helping us settle into our new home - and what a beautiful home it is. Can't recommend them highly enough. Thank you to Lauren, Mia, Stu and Rickie.

Richard · 22 December 2025

★★★★★ 5/5

Trustpilot

Great service

Great service, Laura was exceptionally helpful in the process and took the time to let us view the property even though it was very hot. Many thanks.

Mr · 2 August 2026

★★★★★ 5/5

Trustpilot

Frances Oribhabor at Persimmon’s…

Frances Oribhabor at Persimmon’s Customer Care Department for their Grange Paddocks site has been enormously helpful in responding to all my snagging queries. Frances is polite, professional, responds swiftly and is efficient in ensuring that all Customer Care queries directed to her are resolved swiftly and satisfactorily. She is a real asset to the company and I thank her for all her help.

B · 24 September 2025

★★★★★ 3/5

Trustpilot

We are really disappointed

We are really disappointed with the treatment since moving in. We got rushed in to an incomplete home, promised that things will be sorted and resolved after we have moved in. We are still experiencing problems and a list of problems which we have been left with. Customer care and after care has been shocking. The quality of the build isn’t bad but be careful when looking around a home before buying as the after care is shocking! I would not recommend to anyone potentially wanting to buy. The list of problems has been mind blowing and the care we have received has been rude and not helpful. Also they come to fix a problem and leave it worse than before! Awful, absolutely shocking..

Rebecca · 1 June 2026

★★★★★ 5/5

Trustpilot

The experience start to finish has been great

The experience start to finish has been made really strait forward and easy to deal with. At the start we had a good tour and learnt a lot of great tips about our new property. Once we exchanged we had an amazing walk through. At this point we met Tom, really nice man polite and understanding. He answered any questions we had and gave us time to find a couple snags. even stayed late for us. Two days later we got the keys where we met a sales gentleman (I’ve forgotten his name sorry but he was great) and Erin. They walk us through again and Erin showed that almost all the snags from 2 days ago had been sorted ( not that they were anything bad just little bits). 3 days after we moved in Tom came back for a visit to see how we where settling in and if he could help in anyway. This was really helpful as first time buyers it had been overwhelming. Tom gave us Erin’s number and said any issues please don’t hesitate to contact him. Erin from that point right up to now has been great. Any issue no matter how small he has sorted as quick as possible and with great communication. All in everyone we have spoken to or dealt with has been polite and understanding.

Vinnie · 28 May 2026

★★★★★ 5/5

Trustpilot

Massive thank you to Kayleigh and Ellie…

Massive thank you to Kayleigh and Ellie for their support throughout the whole process of selling our house to buying our new home. Amazing communication, always there to answer any queries we had and were always very reassuring. Cannot thank Charles Church, but mainly Kayleigh and Ellie, enough.

R · 21 December 2025

★★★★★ 5/5

Trustpilot

We recently purchased a home from…

We recently purchased a home from Charles Church, and we are incredibly happy with the entire experience from the initial buying process to the post-completion stage. Mia and especially Wiktoria provided exceptional customer care, going above and beyond to ensure we felt supported throughout.

Mr · 24 December 2025

★★★★★ 5/5

Trustpilot

Bluebell Chase

Initially we felt that we were miss-sold the view at the rear of the house. We were told by the sales rep that we would only be looking at roof tops due to the drop in elevation at the rear. As the houses have been built we see that it is not true, which is disappointing as this would have influenced our decision making.

J · 27 July 2026

★★★★★ 5/5

Trustpilot

Gina is fantastic and help me to choose…

Gina is fantastic and help me to choose my new build

Ms · 22 August 2026