Charles Church reviews

★★★★★ 5/5

Trustpilot

Kitchen cupboard alignment

Mark attended site today, and he was very pleasant and managed to fix the minor issue with our door in minutes. Not only this he went above to level up our dishwasher, take waste away left under the cupboards by the installation team, and add extra clips to the base boards. All in all an efficient and pleasant experience. Thank you

Ollie · 30 July 2026

★★★★★ 5/5

Trustpilot

Good job by Jon & Tom (Mill View Caerphilly)

Maintenance Operatives Jon & Tom were assigned to make repairs to a defective dormer roof and make good resulting water ingress damage to ceilings, walls and window sills. Their work was exceptional, always ensuring that I understood what they were going to be doing and the timescales involved. The works were completed with minimum inconvenience to myself and they showed empathy in ensuring the rooms affected were returned to the way they were prior to the water damage. Both Jon and Tom were very professional in the way they conducted themselves throughout - if they are assigned to work on your Charles Church house you can be assured the job will be done well.

Nick · 24 September 2024

★★★★★ 2/5

Trustpilot

Moved In A Year Ago

We bought our 4-bedroom detached house at Parklands Grove, Glan Llyn in Newport, Wales a year ago.It’s a lovely house in a great location, so why only a two-star review!Firstly, verbal promises that were made by the Sales Executives were not honoured, so make sure you get everything in writing.Secondly, our snagging list was reported at the one week and one month stage, and a year on it is nowhere near being completed. Issues that were raised at the Home Demonstration back in July 2023 still haven’t been done. The Site Team ‘vanished’ after a few weeks without even telling us. The reason being that this development had finished, although there was another development nearby.The problems we’ve had with contractors are too numerous to mention here. Some of the work done by them has been of such poor quality that it needs to be done again.There were carpentry and painting issues throughout the house, but apart from that, the house was well built. Had the snagging list been done in about 2-3 months, as you’d expect, then this could easily have been a 4- or 5-star review. But because of our experiences and the disruption we’ve had over the last year, plus the disruption that is still to come to complete the snagging list, we would NEVER buy a Charles Church / Persimmon house again and would certainly NOT recommend anyone buying one.

Paul · 23 September 2024

★★★★★ 5/5

Trustpilot

A very professional and positive…

A very professional and positive experience with all staff and teams being very helpful from the beginning of our journey. Excellent communication at all times, we were always in the loop with any issues and the team went above and beyond to assist us in our journey to getting our dream house! Thank you so much!

Jason · 30 August 2026

★★★★★ 5/5

Trustpilot

Fantastic service from Jenette

Jenette has been brilliant and really helpful throughout the entire process.

Elin · 9 August 2026

★★★★★ 5/5

Trustpilot

Brilliant follow up Customer Services.

Jubilee Gardens - Warminster.Recently had some snags taken care of by Harvey. He was amazing and had great attention to detail. He made sure I was happy with all the work and offered multiple options for solutions to small issues I had. The team have been great at fixing any small issues.Laura at Customer Services has been amazing at getting things organised super quickly. Thanks to you both! We recommended our development to a friend of the family and they have reserved a plot. They were also really impressed by the service we received.

Ian · 31 August 2024

★★★★★ 5/5

Trustpilot

Outstanding aftercare from Sean, Assistant Site Manager

We purchased our home at Horton's Keep, Burleyfields, Stafford, approximately 18 months ago and have been very happy with it. Construction has since been completed, and the site team has moved on, yet today Sean, the Assistant Site Manager, visited from his current site solely to check that residents were satisfied. This level of aftercare reflects a genuine commitment to customer service. We would recommend Charles Church without hesitation.

Marcelo · 22 May 2026

★★★★★ 5/5

Trustpilot

Clair was very helpful when choosing my…

Clair was very helpful when choosing my property. Very friendly and an excellent service all round. Great development and really excited about moving in.

Matt · 23 April 2026

★★★★★ 5/5

Trustpilot

Festival Park

My wife and I have had the most pleasant experience buying a house at Festival Park. As first time buyers, there was a lot we didn't know and a lot to learn, but this experience has been filled with excitement. A very big shout out to Briana from the sales team. She was amazing throughout the process. She provided answers to our never ending questions with so much diligence and patience. What was most amazing was how she would identify something that was missed or not done according to standard specifications (which we wouldn't have identified) and ensured it was corrected. Thank you so much Briana!! It was an absolute pleasure having you in this process.We have gradually settled in now, and so far, we are very pleased with our purchase. The site team has been fantastic. Snagging issues are addressed and the site team is always happy to help out how ever they can. Joe the site manager has been fantastic. What a gentle man he is. He is just one call or message away, and he is always ready to provide solutions to any issues.Our only worry at the moment is the dust and noise from the ongoing works around the site. It would be great If there was another road the construction vehicles could use to access the site.

Obi · 14 August 2024

★★★★★ 1/5

Trustpilot

Charles Church Durham were horrendous…

Charles Church Durham were horrendous to deal with, completely miss sold us our home, sketchy plans and constant changes without communicating these. Loads of standard features of the home missed. Site managers with no idea of what is standard in the homes they are building. Botched repairs done by contractors. Just don’t waste your time it’s not worth, you get the same low quality persimmon home with a different name on it, don’t bother save yourself hassle and go to a real builder.

MW · 8 August 2024

★★★★★ 5/5

Trustpilot

Festival Park

I am very pleased with my house and I would like to thank Joe Wahba and his team for all their help in sorting some of the issues that I had when I first moved in. He is a very efficient man and always there to help. I did have issues with my electrical system however over the Christmas period and felt very let down by Persimmon. I called their emergency services number on many occasions during that time, and up till now I still haven’t heard from them. I had to call an emergency electrician to get things safe, and Persimmon didn’t even offer to pay the invoice. I feel that I was initially pressurised by the sales team to sell my house within 4 weeks, which was unnecessary as my house wasn’t ready for a further 4 months. It will be so nice living here once the building works are completed.

Carol · 16 July 2024

★★★★★ 4/5

Trustpilot

Purchasing at Harlands Park

The experience with the team at the Harlands Park development was excellent from the reservation through to completion. Making the process simple to understand throughout and regular updates. Couldn’t fault the sales and site manager Fran and Steve. My improvement would be the recommend solicitors my personal opinion is they were unresponsive, unclear and caused many delays and complications to the process putting a real negative feel around purchasing our first home. I would never recommend Thrackray Williams solicitors to anyone.Thanks again for Charles Church team

Dan · 15 July 2024

★★★★★ 2/5

Trustpilot

Bumpy road

The journey with Charles Church started well, they were proactive and we got a good deal.There were many things we agreed verbally but we did not get all in writing (rookie mistake) and those which we did not get in writing we did not get at the end, so no particularly happy with Charles Church sales management eventhough the good deal.The house infrastructure was done 2 months before completion or even longer but they started working on the kitchen, flooring, bathrooms 2 weeks prior contract exchange, then, everything was done in a hurry 2 weeks before we got the keys, even the sales representative had serious doubts about if they will meet the deadline for completion. 5 days before the completion day we were told turf was out of the deal and they could not fit it because it was already too late.We decided to hire a professional snag surveyor before moving in (no real snag check was carried out by Charles Church that we are aware of (we have not received any document about this)). Our professional snag survey report, was sent to customer care and the site manager.Site manager has done a good job at the moment, managing to send different people to fix many things during the las few days. There are still significant matters flagged on the snag survey, out of NHBC tolerance that need to be addressed (ground floor leveling, heigh of air bricks...) We are aware of site manager is trying to get the relevant contractors in, to get it fixed and we hope it happens soon.I hope it helps

Carlos · 12 July 2024

★★★★★ 5/5

Trustpilot

Chris went above and beyond to rectify…

Chris went above and beyond to rectify a fault and even went the extra mile to replace something he spotted while there.

Hayden · 21 April 2026

★★★★★ 5/5

Trustpilot

Charles church wynyard has been amazing…

Charles church wynyard has been amazing especially Liz who went above and beyond to accommodate us. Although we did not purchase in the end ( multiple reasons not related to CC including not finding school places for 2 kids at the schools of our choice)' we are hoping to come back before the end of the year as soon as school confirms they have space for our two kids and if there still have part ex option. The estate looks great and depending of the house choice and stage of build they can offer part ex which is ideal if you want to avoid chains and have a big family which is our case. See you soon dream house. Ginette

Ginette · 6 July 2024

★★★★★ 5/5

Trustpilot

Property Good but made Excellent thanks to Site Manager Joe Wahba

I bought a Property from Charles Church and like most new builds now a days it comes with its problems.However, Charles Church has a secret weapon and a Guardian Angel looking over that business in the way of its Site Manager "Joe Wahba"Can do attitude, Customer focused, nothing is a problem, 24/7 support and problem-solving ideas from him, always goes the extra mile.You know, all the stuff we all wished we had in our business..........Joe is the type of individual I would want on my team.Well done Charles Church……………. Saved again by your Site ManagerBest wishesDC

Darren · 21 June 2024

★★★★★ 5/5

Trustpilot

Charles Church have the best staff and amazing buildings!

We visited the Charles Church site in Tewkesbury and spoke to the rep Jodie.Jodie was very pleasant, respectful and knowledgeable. having visited another newbuild site previously where we were brushed off as we had not yet sold our own property, Jodie was lovely! she welcomed us, was able to tell us what was in our price range and give us a tour of the available plot. Jodie was very knowledgeable about everything to do with the construction, the various finishes, the later phases of the development and any offers or deals that could be made available to us.We are seriously considering purchasing one of these homes that seemed to be come with far more than other newbuild sites and the customer service was second to none.Jodie should have a raise or be employee of the month because she was everything a front of house employee should be: Polite, respectful, not pushy in any way but striking just the right balance of personal friendliness and corporate line. we look forward to going back

Jacob · 14 June 2024

★★★★★ 5/5

Trustpilot

Door frame fixed - Charles Church Broadway

I had an issue with my door frame at the Charles Church Broadway site, and I’d like to thank Simon Webb for fixing it. He did an excellent job and had it sorted within an hour. Definitely the most helpful person I’ve dealt with!

Mustafa · 22 September 2025

★★★★★ 1/5

Trustpilot

Sooo many issues...

Sooo many issues...First off the site team are all very friendly and are doing their best to solve the issues, but the quality of finishing is well below expectations, clearly rushed, as well as some more serious issues. There's the usual painting and cosmetic issues, but also failed damp proof membranes, mis-labelled switch's, exposed carpet, grippers, levels not to plan, visible plasterboard joints just about everywhere, rusty radiators etc.External is no better, chipped roof tiles, loose paving, wavey masonry, dented and chipped window / door frames and glass.This is not the full list and to be honest so far the house is perfectly habitable, which I know many new builds are not, but it's certainly not good.It would appear as though little care was taken during the build and review process, just to get the money in, now we are in with all our stuff I've no idea how they plan to rectify the issues...We shall see...

Mr · 28 May 2024

★★★★★ 4/5

Trustpilot

Recently purchased a Charles church…

Recently purchased a Charles church home. Paul the sales man is very helpful and can’t do enough for you. Always makes time for you even though he is busy. Site staff are very good and the house is lovely. Some snagging issues but these are being sorted out.

PB · 3 September 2026

★★★★★ 5/5

Trustpilot

Marine Point Persimmons

Reported an issue with Persimmons regarding my Rear Door which was rectified 3 times from the company who fit the Rear Doors and still wasnt fixed. Mark who works alongside Charles Church/Persimmons fixed the issue with no problems and even allowed us to try it out before he left and the door is now fixed! He even fitted a missing seal on our garage which we didnt notice. Thank you Mark!

Chloe · 14 October 2024

★★★★★ 5/5

Trustpilot

Very pleased with the purchase of our…

Very pleased with the purchase of our new home in Festival Park Charles Church. Build quality was really good, very very few minor things during snagging and was easily rectified. Site manager Joe is fantastic, really helpful and was always available, always checks on us if we are enjoying our new home, which we are. Customer care was also excellent and was really easy to get hold of. Really good team and I would recommend it to others.

Daryl · 18 June 2024

★★★★★ 5/5

Trustpilot

Excellent support at Mascalls Grange

We moved into our new home at Mascalls Grange, Paddock Wood in March 2024. As per my previous review, The level of service I have had from Darren (Site Manager) has been excellent. We had number of snags which were resolved in a reasonable amount of time. I tried fixing the blinds and encountered what I thought was a metal lintel across the window recess, for a timber frame house I was not expecting a metal lintel. I send Darren a message via WhatsApp and he responded immediately, confirming it was not a metal lintel and it was the thermal barrier membrane and guiding me how to get the blinds up. This worked perfectly, Darren at Mascalls Grange, Paddock Wood is an absolute asset to Charles Church and Persimmon Homes. Thanks to the sales ladies at Mascalls Grange who has been absolutely amazing with their guidance and resolving issues. I just wanted to take this opportunity again to thank Darren and the team at Mascalls Grange for all their help and support.

Balla · 5 May 2024

★★★★★ 5/5

Trustpilot

High quality beautiful development

The house is well built, and all us if high quality. The mamaged area has a few open spaces, there are lots of old preserved trees, it’s really well arranged and looks very pleasant to the eye. The sales team and the customer care are very helpful and responsive. I had a snagging survey done and it came out very well. There are some things to fix - the work is being done and I get weekly updates on what will be done next and when. Speacial thanks to Amy and Joshua for making it a great experience!

Anna · 28 April 2024