Charles Church Stafford reviews

★★★★★ 5/5

Trustpilot

Great after sales customer service

I have been dealing with Sarah Adye at the Malmesbury office and she promptly arranged for remedial works. Mark Perren attended our property to seal exposed garage walls. He was cheerful and polite in manner as well as being knowledgeable, skillful and diligent about his work. I was very pleased with his attention to detail and how he made sure that the job was carried out to a high standard.

Munya · 16 October 2024

★★★★★ 5/5

Trustpilot

Great Service

I would like to thank Charles Church Development to help me to buy my dream home especially to Lauren Lancaster.She was so helpful throughout the journey and from viewing to the key release - it only took 4-5 weeks of processing and prompt reply from Lauren helped a lot during the process.We viewed the property on 2nd of March and got the keys on 12th April. Thanks for the great service, best Home and the new home Gift package ,5% deposit contribution, £5000 discount and so on...😊Great Team!!!

Reshma · 25 April 2024

★★★★★ 3/5

Trustpilot

Moving recently their Broadway Rainham…

Moving recently their Broadway Rainham property. At the beginning there are problems one after another. There are water leaking from the shower, tiles broken. Lot's of issues. Several people come and see but nothing resolved. At the end we have a guy called Simon who do the work. He seems very pleasant and nice guy. He is trying to resolving the issue. Hopefully he will do that. But I suggest persimmon should be better communication between their customers and customer service agent. Sometimes I feel ignored.

Md · 24 April 2024

★★★★★ 5/5

Trustpilot

Brilliant experience and aftercare!

Diane, Joss and the rest of the site team have been amazing and are always so accommodating.

Victoria · 30 April 2026

★★★★★ 5/5

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St Wilfrid View Ripon

We purchased the house remotely. From the initial consultation to completion, Liz made so much effort to make sure our transaction went smoothly. We are happy with the house too and the site manager was prompt in responding any request. Our family are now happily settled here after moving from another side of the country.Zelda&Phil

Zelda · 8 July 2022

★★★★★ 5/5

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Everything so far has been really clear…

Everything so far has been really clear and the guys at Dunchurch fields have been super helpful.

Thomas · 25 April 2026

★★★★★ 5/5

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We moved into our new Charles Church…

We moved into our new Charles Church home at Mascalls Grange in Tunbridge Wells, Paddock Wood and the whole experience has been amazing. Darren via WhatsApp and the sales ladies have done an amazing job at addressing any questions or concerns we had through the process and any issues we've raised have been heard and addressed. When we moved, Rob has also action any issues we raised immediately. From the house reservation all the way to completion they’ve been amazing. They are available for any question and contactable whenever needed, not to mention the fact of their builds are good quality. Both us and the children's like the house.Thank you again! Would definitely recommend.

Balla · 6 April 2024

★★★★★ 1/5

Trustpilot

Please do not buy from these

lease please do not buy of these people we’ve been in our house 2 years and had problem after problem. They will lie to you to get a sale. Most recent on going issue we have a bedroom that is so cold in the winter you cannot sleep in it. Yet they refuse to fit insulation boards and the insurance certificate is useless as they just agree with developers and agree the house is built to specification. Specification doesn’t mean it’s right. They also lied and said we will get an electric car charger but all we have is a normal house hold 3 pin socket. If it’s to spec they have lied at the point of sale. Took me over a year to get my flooring corrected . This is only the half of it

Rapinder · 4 April 2024

★★★★★ 1/5

Trustpilot

Mascalls Grange Paddock Wood

It started off so well, now it’s a joke:Trespass and safety issues across my private property from day one, no one really cares and they even went around to my neighbours stirring it up which has made things worse - the customer services man is exhausting - it’s a tit for tat whatsapp extravaganza! He even suggested I should suck it up as Persimmon will make redundancies. Guess he’s first on the list!Unbelievably…..he then asked me to lie about completion of snagging - to make sure he hit his bonus targets. Don’t worry he said - you’ve got a two year warranty. I may have, but these items are SNAGGING 😂 When I challenged this he tried to make me feel bad about it. Again - a tiresome whatsapp tit for tat conversation whilst I’m trying to work and pay for this house. Exhausting.And two months in - still no rear garden turf as promised on day one. Have been living in a mud bath out there - but don’t worry the empty property next door had their turf laid so it can be enjoyed by no one 🤪So many minor issues that there isn’t enough characters on here to tell you. Water pressure so low, hot water for about 15 mins at a time - so luxury long showers in the bathroom here are not possible 😂 I could go on …Buyer - Beware!

Julie · 19 March 2024

★★★★★ 5/5

Trustpilot

Reliable good company

Everyone at Festival Park has been very helpful, nothing too much trouble.House finished to a high standard. We would recommend Charles Church to anyone looking to purchase a new build.

Mrs · 26 April 2024

★★★★★ 5/5

Trustpilot

Bought a House on the St Wilfred's…

Bought a House on the St Wilfred's estate in Ripon, the process was easy, I was and have been so impressed with the after care service as all snags were dealt with quickly. I would also like to mention the site team and in particular Steven the site manager who was excellent. Stewart

Stewart · 30 June 2022

★★★★★ 5/5

Trustpilot

Steve is a very helpful staff

Steve is a very helpful staff. He reposnses to our request quickly and finished the job perfectly. Additionally, he is a very funny guy. Nice to meet him again.

Joe · 7 May 2024

★★★★★ 5/5

Trustpilot

Buying made easy at Rackheath was made…

Buying the houses at Rackheath was made very easy the girls in the office have been outstanding very helpful and always cheerful

Kenneth · 3 September 2024

★★★★★ 5/5

Trustpilot

Customer Service Steve

We had Steve CC Customer Service Technician visit our house at Whitworth Dale Derbyshire, to look at a couple of small snags. He turned up bang on time and popped some over shows on to ensure that he didn’t drag any of the site dust in. He made sure that the area was cleaned and prep’d, completed the task, cleaned up and took all of the waste away. Great work, top chap!

David · 31 July 2024

★★★★★ 1/5

Trustpilot

Fairway View - Plot 366 - woeful aftercare

We initially left a five star review as the sales experience was excellent.

Holly · 5 May 2026

★★★★★ 5/5

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It's ours, we don't give it back!

Our moving day was seamless, we was greeted by Shelley with our keys, 😃😃

Mr · 27 April 2026

★★★★★ 5/5

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This is a review of the sales office at…

This is a review of the sales office at Templegate which I visited today.

P · 23 April 2026

★★★★★ 5/5

Trustpilot

Harlestone Grange Northamptonshire

We recently purchased a new build with Charles Church, and I cannot speak highly enough of our site manager, Dempsey. From start to finish, he has been absolutely fantastic.

M · 19 December 2025

★★★★★ 5/5

Trustpilot

Excellent service from the off.

Since first paying a visit to the Paddock Wood - Mascalls Grange site we have been very impressed with the attentive service and detailed information received from Charles Church. Once we had decided on purchasing and put our deposit down we have visited several times and been given frequent updates, with both messages and photos, of the work being done in our reserved property. This has made the whole process much more exciting and we have felt very involved. Any questions we have had, however small or silly sounding have been answered quickly and we are very much looking forward to moving in.

Alison · 25 January 2024

★★★★★ 5/5

Trustpilot

Silverwood Garforth Charles Church

After moving into a new house, you expect to be left to get on with it. But not with Charles Church, the day after we moved in we get a courtesy call from site ( as still building) is everything okay do you need any assistance. We could not really complain but pin pointed a few paint issues ( not an emergency) and we were sent 2 painters via appointment and what a great set of lads, polite, and very respectful of the property and promptly touched up scuffed areas. Had an issue with our tap, another prompt appointment and problem solved. Would I buy from Charles church again? Yes I would and this is my second new build. Well done and highly recommended 😀

Patricia · 25 January 2024

★★★★★ 2/5

Trustpilot

6 days into my new home, a week before Xmas…wish I moved in later/ when the house was ready

I moved in to my “dream home” 6 days ago and a week before Xmas. I have paid nearly half a million for this house.Within these 6 days I have had the following issues:- tripped electrics for two nights, requiring emergency call out engineers to rectify and disconnect issues caused by Charles Church (a cut earth wire when installing an outdoor light and water getting into the light from when Charles Church jet washed the house). Sat in a dark house from 8pm- 1am one night and on our first night from 4pm-9pm until the cable was disconnected.- Contractors parked on my new driveway next to the garage door meaning I had no access to unpack and open my garage for a whole day. Only after 6 hours the contractor returned and no one on site could find him to move his truck.- last night (night 6) an alarm on the new build homes opposite us was going off from 7pm until 6am. I called out of hours to investigate (reference p8065) but no one came to turn off. I had to move kids to other end of house as the noise kept waking them. I was told by site it was more likely a car alarm but it wasn’t as it was from a closed part of the site and only stopped once workers returned to site.-My washing machine pumped fluid into my brand new kitchen as the plumber who installed put the pipes in the wrong ports. Once raised was fixed but even they didn’t understand why/how that happened.- A brick has to be removed to fix the outside light issue leaving a large mess that I was told would be cleaned but wasnt so I had to cleanup due to young kids and sharp items being right outside my door.All in all, my first week in what should been an exciting time has instead been highly frustrating and has hindered us being able to settle our children into their new home. Just not the start or experience I had hoped for when moving into our new home.

Ryan · 17 January 2024

★★★★★ 5/5

Trustpilot

Exceptional

Honestly, forget the horror stories about new builds when you’re buying from Charles Church. The experience has been brilliant from start to end, the guys and girls cannot do enough for you. Fit and finish is lovely. Big thanks to Darren and Steve at Harlands Park.

Mark · 20 December 2022

★★★★★ 5/5

Trustpilot

We moved into our Charles Church Mascalls Grange

We moved into our Charles Church property in November 2023, the process of purchasing the property was fairly straight forward, we had more issues with the property we were selling. Charles Church were always on hand to try and help out as best they could. We were not able to see our house until two weeks before moving, due to the building site we were unable to get to see it, it was lovely to see it once it was finally finished, we did suggest though that maybe a build progress update with some photos each month would of made it feel like we were a bit more involved. Once we moved into the property we had a few issues with appliances but Charles Church had this sorted by the day we moved in. The property is finished to a high standard and there are no major issues, just minor works which are in the process of being completed. Due to such wet weather after moving in, we had to live without turf for a while, with a dog it wasn’t much fun, but my best Christmas present was our turf being laid the week before Xmas. We are extremely happy in our new home, I would definitely recommend Charles Church, moving is never straightforward or easy, plus moving into a new build is never without hiccups but we trust that Charles Church will always resolve any issues we may have.

Hannah · 6 January 2024

★★★★★ 5/5

Trustpilot

Charles Church, as good as house buying gets

Having bought and sold many houses in the past this was my third experience of buying a brand new home, and my first of using a part exchange offer to facilitate the purchase. From my first contact with Charles Church to the moving in day everything could not have been more perfect or professional. The part exchange was a revelation and really made the whole process easy and stressless, so much so that I often forgot I was moving home right up to the week I moved. I had read horror stories of various builders undervaluing part exchange properties but no such thing with Charles Church, I was offered and given the full market value for my home with the added bonus of no Estate Agent fees, a simple survey later and we were on track and basically sat back and waited for our new home to be built. My new Charles Church home is built to a very high standard and is luxuriously and very well appointed. At all stages from my first meeting with the wonderful sales consultant Jade through to being under the care of the site manager Darren once moved in it has been obvious that the company is very customer focussed, and throughout it was easy to deal directly with senior management and Directors with any questions or requests. Special mention must be made of Amy, a Senior Manager in the group who was pretty much available 24/7 and to whom nothing was ever too much trouble.Buying our new Charles Church home was as good as house buying gets. The exemplary quality, first class attention to detail and customer care have made this beautiful home a most special place for our family to enjoy for years to come.

ArtrA · 2 January 2024