Every review we hold for the Staffordshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBluebell Chase
We recently purchased our Charles Church home on Bluebell Chase using their part exchange offer.
Josh · 16 September 2026
Agent replied · 25 September 2026
Thank you, Josh, for your fantastic review. We're delighted to hear that the part exchange process was smooth and that Madison, Lauren, Beth, and Jools provided such excellent support throughout your journey.
We really appreciate your kind words and are thrilled you're so pleased with both your new home and the service received. We wish you many happy years at Bluebell Chase.
Lucy
★★★★★ 5/5
TrustpilotFANTASTIC EXPERIENCE BUYING OUR FIRST…
FANTASTIC EXPERIENCE BUYING OUR FIRST EVER HOME! We bought a home and moved in, in 7 weeks!
Lacy · 3 September 2026
Agent replied · 25 September 2026
Thank you for your fantastic review! We're thrilled to hear that Sharon and Joe made the experience so special.
We'll be sure to pass on your kind words to Sharon for her support throughout the buying journey and to Joe for his outstanding customer care after move-in. It's wonderful to know that our team helped make the process smooth, reassuring and enjoyable for your family.
Congratulations on your first home, we wish you many years of happiness.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotThe start of an exceptional Journey.
The whole experience of visiting the Charles Church site at Warminster was an enjoyable and informative experience. The presentation of the Homes available was handled at all times professionally and thorough by Pauline, Vicky and site Manager Morgan which resulted in my decision to purchase a house on Jubilee Gardens.
William · 26 April 2024
Agent replied · 12 June 2024
Thank you William,We are thrilled to read your review which highlights a number of our key objectives from our core values. I know that the team will be thrilled when we share this with them. Lucy
★★★★★ 5/5
TrustpilotZoe our sales advisor has been amazing…
Zoe our sales advisor has been amazing from start to finish. We purchased on the Broadway development in Rainham,Essex and Zoe was so kind and helpful throughout the entire process. She was patient and understanding and helped us keep stress free! Thank you Zoe for all your hard work and help, it is really appreciated. Londjana
Anonymous · 18 December 2023
Agent replied · 12 June 2024
Hi,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Zoe at the start of your new home journey. I will pass your feedback on to the team, who will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotProperty search
My wife and I are currently considering a new home , today we visited the development in
Customer · 28 August 2026
Agent replied · 12 June 2024
Thank you for your lovely review. We're so pleased to hear that Fran made your visit to Harlestone Grange such an enjoyable experience. Providing helpful, knowledgeable and welcoming service is something we pride ourselves on, and it's fantastic to know Fran delivered exactly that. We'll make sure he receives your kind comments. Best of luck with your decision, and we hope to welcome you back again soon.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotEveryone at Charles church are extremely nice and very helpful.
Very friendly and supportive in every way possible I was exited and very happy with my new purchase and absolutely loved our new home I would recommend taking a look .
Mrs · 20 May 2026
Agent replied · 4 June 2026
Good evening Mrs Pye, thank you for taking the time to leave the team at Cricketers Green such a wonderful review. We are delighted to her that you have felt supported along the way and wish you many happy years in your new home.
Kind regards,
Rose
★★★★★ 5/5
TrustpilotExcellent and professional service
The company has been thoroughly helpful, honest and respectful throughout the whole process. Particularly laura who has been instrumental and amazing throughout the whole process. She has excellent bedside manner and very pleasant to deal with. Carl has replace Jamie is also very accommodating.
Anand · 17 July 2024
Agent replied · 24 August 2024
Dear Anand, Thank you for taking the time to leave this wonderful review for your experience with Laura, Carl and Jamie. We would love to share this with them however we are unable to locate you on our systems. If you can reply to the request for more information with your development and plot number, we will share this with them. Best wishes, Ada
★★★★★ 5/5
TrustpilotVisited by Garry today to assist us…
Visited by Garry today to assist us with some work on the house. He has come before, and both times we’ve been both really impressed by his work. He’s also a very friendly guy, who is happy to help.Thanks Garry!
Will · 20 September 2024
Agent replied · 12 June 2024
Dear Will, Thank you for taking time to leave us a review, we know that your time is precious. Sharon Louise, Darren and the team at Mascalls Grange pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes, Ada
★★★★★ 5/5
TrustpilotRepair work
Adam and Frank came to do some repairs at my Persimmon home today. Both were lovely and professional and ensured all the jobs were completed well. Frank even fixed our toilet seat which hadn’t even been put on the repairs list. Thank you to them both.
Kath · 8 June 2024
Agent replied · 12 June 2024
Good morning, thank you so much for taking the time to leave this fabulous review for Adam and Frank after they completed some works at your home. They will be delighted to hear you've taken the time to leave this review for them!Kind regards,Rose
★★★★★ 5/5
TrustpilotWe feel so happy to select house from…
We feel so happy to select house from Charles church. The rooms are very spacious and very well ventilated. Brianna was so helpful in showing houses and selecting flooring for the house. She was so patience in answering all the questions. They did handover the house on time.
Mamatha · 2 May 2024
Agent replied · 12 June 2024
Hello Mamatha,We really appreciate you taking the time to share your thoughts on your wonderful experience with Charles Church. We are proud to provide a service that keeps our customers as the focus, while providing high quality homes. We wish you many happy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotGreat experience with Charles Church
From the start nothing but help from Charles Church working with Claire to choose carpets and floor coverings on zoom because my long distance from Lichfield was perfect she was extremely helpful. Dave the site manager couldn’t be more helpful every query dealt with immediately and I just love the style and fittings etc of my lovely house
Mrs · 25 March 2025
★★★★★ 5/5
TrustpilotGreat service. Beautiful quality homes
The sales team and the site manager provided an excellent service. They go above snd beyond to help and are very knowledgeable. We were built a beautiful new home. The house is a quality home with excellent choices for kitchen , tiling and flooring.We are very happy here.
Sara · 24 December 2025
Agent replied · 24 December 2025
Thank you for your lovely review. We’re delighted to hear you’re so happy with your new home and that our sales team and site manager supported you so well throughout. It’s wonderful to know the quality and finishes met your expectations.
Zoe
★★★★★ 5/5
TrustpilotPiccadilly - Silverwood, Garforth
We are very pleased with our new Charles Church home. Chloe Cash the Sales Advisor is always on hand to answer queries either on site or over the phone and always with a smile. The site manager Andy and his assistant Jamie are very approachable, friendly and helpful. All round great service.
Jacqueline · 3 January 2024
Agent replied · 12 June 2024
Hi Jacqueline. Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotWe’re in the purchase process and so…
We’re in the purchase process and so far the Charles Church experience has been amazing
Deano · 23 August 2026
Agent replied · 25 September 2026
Thank you for your kind words, wishing you a smooth journey to completion.
Zoe
★★★★★ 5/5
TrustpilotFantastic experience so far
Recently reserved a plot on Charles Church Farriers estate. Our sales executive Vanessa Bunn has been fantastic so far by going above and beyond to meet our requirements and queries and being so kind and informative.
Matthew · 12 October 2024
Agent replied · 12 June 2024
Hello Matthew,Congratulations on reserving your new Charles Church Homes on The Farriers development, and thank you for taking the time to leave such a wonderful review for Vanessa. Please do keep in touch as you progress on your new home journey.Best wishes,Emmy
★★★★★ 2/5
TrustpilotCharles church
The location at Wynyard is great.However people have lived here for years and some street lights still don’t work eg 6C4858. It’s a great woodland area but CC need a sort out the woodland that they are responsible for. The finishing touches on an estate are important.
Leanne · 1 April 2024
Agent replied · 12 June 2024
Thank you for your review, we are pleased you are enjoying the location but sorry to hear that some of the streetlights are not working. We have passed this onto the team who have requested that you contact them directly by email, so they can assist you further. Please email teescustcare@persimmonhomes.com. Many thanks,Lucy
★★★★★ 5/5
TrustpilotA lovely environment
Lucy at your sales office is absolutely wonderful. She is so kind and approachable and has bent over backwards to make things as lovely as she can for us.
Nic · 9 May 2026
Agent replied · 4 June 2026
Good evening, thank you for taking the time to leave such a wonderful review for Lucy, she will be delighted when we share your kind words with her.
Kind regards,
Rose
★★★★★ 5/5
TrustpilotService from the salesperson was first…
Service from the salesperson was first class from the first time we visited the site. He helped us with choosing the correct home for our family.
Scott · 28 May 2026
Agent replied · 4 June 2026
Dear Scott,
Thank you for your kind feedback. We’re delighted to hear that Mark provided such honest and supportive guidance throughout your journey and helped you find the right home for your family. Please do update us once you have settled in.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotI am in the final stages of completion
I am in the final stages of completion and the house in Harland Park is ready to move in and the quality is excellent. Darren Graham and Steve have both been exceptional, super friendly, very professional and caring about their job. Francesca from the office has also been amazing to communicate with through the whole process. I will definitely use this company again.
Tom · 6 January 2023
Agent replied · 12 June 2024
Hi Tom, Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team so far and that Darren Graham and Steve have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home when you move in. Best wishes, Lily
★★★★★ 5/5
TrustpilotMulberry Place
Although, we didn't go ahead with a purchase from Charles Church the sales staff were excellent. Jodie was super helpful, and was forth coming with any, and all the information we requested. Also very accommodating for site visits, can't fault at all.
Sarah · 8 June 2024
Agent replied · 12 June 2024
Hello Sarah, thank you for taking the time to leave us such a lovely review. We shall pass your comments over to Jodie and the team and we wish you all the best.Rose
★★★★★ 5/5
TrustpilotKayleigh our advisor has been super…
Kayleigh our advisor has been super helpful and patient with us, as we decided to part exchange last minute. She has been extremely informative guiding us through the process.
Katie · 2 May 2026
Agent replied · 4 June 2026
Dear Katie,
Thank you for your kind feedback. We’re delighted to hear that Kayleigh was so helpful and patient, especially in guiding you through the part‑exchange process. We’ll be sure to pass on your lovely comments.
Kind regards,
Emmy
★★★★★ 3/5
TrustpilotCompletion at Christmas.
Completing on the last working day before Christmas was not very convenient. There were a few issues that needed sorting out (such as the front door lock not working properly), but all the site staff went off for the Christmas holiday and said they would be back on 2nd January!
Mike · 28 December 2023
Agent replied · 12 June 2024
Hi Mike,We are sorry to hear of your experience. Please be assured we have passed your comments to the regional team for their awareness and ongoing learnings. We do hope that you're now settling into your new home and you have many happy years there.Kind wishes,Holly
★★★★★ 5/5
TrustpilotFantastic experience
Charles church development plymstock is a beautiful and welcoming place to live. The development is well maintained with lovely walking paths and a primary school too!
Fathima · 22 May 2026
Agent replied · 4 June 2026
Thank you so much for your fantastic feedback, Fathima. We’re delighted to hear how much you’re enjoying life at Plymstock and that the development and surrounding amenities have made such a positive impression.
It’s wonderful to know your experience with the team was clear and straightforward, and we truly appreciate your kind words about Lucy and Daniel. They’ll be especially pleased to hear that they could help make your move-in day so memorable and accommodate your request.
We’re so pleased you had such a positive journey with us, and we wish you many happy years in your new home.
Lucy
★★★★★ 5/5
TrustpilotExceptional service and customer care…
Everything has been great since moving into our new home. We love our house and couldn't fault the service we have received. Initially we had lots of customer care calls and visits to check everything was OK and to note any snags. The site manager Jason has been exceptional and since he came onto site I have felt that he personally wants to get everything sorted for us.
Russell · 24 February 2022
Agent replied · 12 June 2024
Thank your so much for your review. I'm delighted to hear that your journey with us has been so well supported and will certainly pass your comments on to Jason as I know he'll be delighted to hear your feedback.Kind regards, Sophie from Charles Church Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
