Every review we hold for the Staffordshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLorraine and Abi are great
From the beginning to end in all has been good service. There is a lot of pressure from Charles Church to get the sale completed asap but in all honesty who doesn’t want to get in their new home! In a lot of cases the pressure on agents/solicitors sped the process up. There are a few snags that need sorting but that is to be expected. Lorraine and Abi in Bishops Stortford have been amazing and informative all the way through and have still made themselves readily available even after moving in. We did hit a hiccup with completion date that was not acceptable to us but Abi and Georgia fought our corner and got it bought forward by 2 weeks which was greatly appreciated. The information from Charles Church is all thorough and conveniently in a pack. So far really happy.
Jenny · 19 July 2022
Agent replied · 12 June 2024
Hi Jenny,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Lorraine, Abi, and Georgia. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotAfter viewing various sites within…
After viewing various sites within Cumbria I decided on a Charles Church development, I have not been disappointed from the 1st day sales staff have been so helpful & professional, which was good for me as I was moving a 6hr drive away.Now in my new house I'm thrilled with the property. The weekly liaison updates forwarded to me by Lauren were a great comfort as I couldn't just pop along and see for myself. I'm so happy i chose this development, thankyou Charles church, and many thanks to Lauren your sales executive.
Mrs · 9 July 2022
Agent replied · 12 June 2024
Dear Mrs J Robinson,Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto Lauren who will be thrilled. May we wish you many years of health and happiness in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotSt Wilfred View Ripon
I bought a property a year ago last week at St Wilfred view Ripon.Liz in the sales office couldn’t help enough, she was very professional and friendly. Keeping me updated from the first contact to moving in.Steve the site manager was there to meet when I moved in showing how everything worked in the house. Also helping with any little snags etc. During this first year Steve and his team have helped with various house requirements that needed a ladder or just a hand and am truly grateful.I would not hesitate to recommend a Charles Church development. Linda
Reece · 5 July 2022
Agent replied · 12 June 2024
Hi Reece, Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto Liz and Steve, who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best WishesAda
★★★★★ 5/5
TrustpilotWe visited the Harlow Hill Grange site…
We visited the Harlow Hill Grange site today to view the show home and reserve a plot and had fantastic customer service from Jade.We’d had a few difficulties getting in touch over the past few days as there was no one on site, but Jade was great today - taking lots of time to answer all our questions and go through the process with us. She was able to arrange a site visit the same day, and it was great to be able to see the style of property we were interested in.Thank you Jade for taking the time to give us so much help.
Sarah · 4 July 2022
Agent replied · 12 June 2024
Dear Sarah, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Jade. I will pass your feedback on to Jade and the team at Harlow Hill Grange, they will be thrilled. We wish you many happy years in your new home.Best wishes,Ada
★★★★★ 5/5
TrustpilotWest Wales - Great Service
Really happy with the service from Charles Church West Wales (Golwg Y Glyn estate), especially Helen and the team who came out to complete works after the 2 year inspection. Helen has always been very helpful and quick to respond to questions whether it be to find out a paint colour or arrange a repair,
Steff · 26 May 2024
Agent replied · 12 June 2024
Good afternoon Steff, thank you for taking the time to leave us a review. We are delighted to hear what a positive impact Helen has had on your experience with Charles Church. We have requested a little more information in regard to the development, to ensure that we can pass your kind words on to her.Kind wishes,Rose
★★★★★ 5/5
TrustpilotSt Wilfrids View Development, Ripon
From initial contact last September with Liz in the Site Sales Office through to now, July 2022, The Charles Church Team have been excellent.Handover on the day of purchase last December was undertaken by Steve (Site Manager). Steve is very courteous, informative and approachable and he, and his deputy Harry, have continued to be so through the whole snagging process.We have had several trades personnel visit to deal with the various snagging issues which have been sorted out to our satisfaction and with no hassle. In particular Wayne stands out as the best - the very best. A Great team. Thank you Charles Church.Geoff & Sandra
Geoff · 2 July 2022
Agent replied · 12 June 2024
Dear Geoff and Sandra, We are really pleased you have been so well looked after by the team at St Wilfreds View, they will be delighted to hear when we share this with them. Wishing you many years of happy memories in your new home.Best wishes Ada
★★★★★ 5/5
TrustpilotThe standard of property and the…
The standard of property and the outstanding support from the sales manager Caitlin. We have a part exchange and the process was straightforward and well executed.
Paul · 16 August 2026
Agent replied · 25 September 2026
Thank you for your feedback! We're delighted to hear you love your new home and that Caitlin provided outstanding support throughout your Part Exchange journey.
Zoe
★★★★★ 5/5
TrustpilotAmazing customer service throughout the…
Amazing customer service throughout the whole process from the first viewing of the site to the day we moved in.
Kathryn · 22 September 2026
Agent replied · 25 September 2026
Good morning, thank you for taking the time to leave the team at Lockside a 5* review. We are absolutely delighted to hear that they have provided you with such a wonderful experience, and shall ensure that both Sean and the wider team are aware of your feedback.
Wishing you many happy years in your new home,
Rose.
★★★★★ 5/5
TrustpilotFirst Class In Every Respect
Our experience with purchasing a home from Charles Church has been First Class! From day 1 the team at Tanners Meadow (especially Myra & Jamie) have been fantastic and couldn't have been more helpful, professional, friendly, patient and supportive all the way through the whole purchasing cycle. They have also done everything possible to take the stress out of moving and have always been very fast in responding to any queries/concerns.
Mike · 4 May 2023
Agent replied · 12 June 2024
Hello Mike,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your new home journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Best wishes,Emmy
★★★★★ 1/5
TrustpilotExtremely inadequate customer service
Extremely poor customer service. My mum invested months of time looking into and waiting for one of their property developments, this included giving them all our details and our successful mortgage application very early on before building had even begun. She was told that because of our early interest and providing evidence of our successful mortgage application early on we would be first on the list to choose from their apartments in their upcoming development. When the properties were finally released after months of waiting, we drove 2 hours for a pre-booked viewing, to find out when we arrived that the property we had spent months waiting for had been sold that morning. There was no efforts of communication, no phone call warning us of the situation, no consultation with us and a very poor apology for all our time and effort wasted when we thought we had built rapport. I really do not recommend Charles Church, their respect for their customers is extremely inadequate.
Molly · 29 May 2022
Agent replied · 12 June 2024
Dear Molly,Thank you for your review, we really appreciate it and every review is very important to us.We are very sorry to hear of your disappointment. We had to remain as impartial as possible to ensure all interested parties had a fair chance to reserve with such a high level of interest and limited availability of 8 bespoke apartments. We understand that an email was received by yourself prior to booking an appointment. Please be assured that our management team will respond further by the end of this week.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotFantastic Charles Church build quality and helpful site manager Joe
We moved into our Charles Church Festival Park Norwich home in November 2023, since then we have found the site manager Joe and his team very helpful and willing to assist. I have particularly liked the quality of the build and how quickly and efficiently they’ve resolved all our snags.
Mr · 8 August 2024
Agent replied · 24 August 2024
Good evening, thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Joe and the team, they'll be delighted.Kind regards,Rose
★★★★★ 5/5
TrustpilotThank you Charles Church Team 😁
Joe and the site team have been a great help with everything since moving into our new Charles Church home. Anything we have needed Joe has been quick to react and get things sorted. It has made the move very stress free which I haven’t had in the past with other developers. Would recommend 👍
Mr · 11 May 2024
Agent replied · 12 June 2024
Good afternoon, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Best wishes,Lara
★★★★★ 1/5
TrustpilotAlthough the build is lovely the entire…
Although the build is lovely the entire experience has been appalling, stressful And upsetting. A year of false promises of moving dates, a rude obnoxious sales manager Barbara, sales member Danny absolutely useless in our choices appointments. Yuanita was really helpful towards the end and I finally thought we were getting somewhere with promises of all the snags to be done prior to moving. 2 weeks on still awaiting a new door, letter box, door handle, door, and both showers ti be fixed. The Charles church experience sadly just continues to be an utter disaster.
Shelley · 13 May 2022
Agent replied · 12 June 2024
Dear Shelley,Many thanks for your feedback. I am really sorry to hear of your disappointment but please be assured we take every review very seriously and would like to help where we can. I am going to forward your comments to the relevant and ask that someone contact you to discuss your issues further.Someone will be in contact soon.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotCharles Church Deserved 5 star rating
We bought the house at Christmas it was built but needed fitting completely. The sales team were excellent Nick is professional friendly and very knowledgeable. From day one he kept us informed all the way to moving in cannot speak highly enough of his help all the way throughout the process he was aware of our situation of been let down by another builder on Wynyard so he only promised what he could deliver. Since moving in Graham site manager has taken over our move in and any snagging required. So far excellent service nothing to much for him and his team. All staff who have been are friendly helpful and a asset to Charles Church. Special mention for Alan, Graham’s right hand man he has been so helpful and efficient a credit agsin to Charles Church. A 5 star service which Charles Church fully deserved.
David · 9 May 2022
Agent replied · 16 June 2024
Thank you - we are delighted you chose to come to Charles Church and are thrilled that we have been able to deliver the 5* service you deserve.I wish you many years of happiness in your new home.Kind regards, Sophie from Charles Church Homes
★★★★★ 5/5
TrustpilotGermany Beck- York. Charles Church to Persimmon- Same Development!
I’ve bought a persimmon home on the same development on Germany Beck in york. About 200 metres away from my current Charles church home. It’s not ready yet and I am due to move in about 3 months but what prompted me to do this early review was the sheer amount of support I have again received from Charles church/persimmon. I had more than a few obstacles to overcome to get the plot I really wanted on Germany Beck,York.Ben Roberts was again hugely influential in helping me get this over the line and we managed to thrash out a deal that was suitable for both sides. He has been absolutely brilliant yet again. The sales team of Liam and Rebecca have kept me fully informed from choosing my extras to providing timelines which has made this process more than enjoyable and quite literally stress free. I am now again enjoying watching my new home being built up to now roof height and the site manager Andy is just quite simply the best site manager in the business! This is fact! Nothing is too much trouble. His deputy merv has been equally outstanding as has the contact I've enjoyed with all the dedicated tradesman. If you want to move to a hugely desirable place just on the outskirts of York city centre and enjoy first class service then Germany Beck is the one for you.I have had nothing but excellent top notch service from both Charles church and persimmon spanning a little over 2 years which is why I’ve chosen to move home on the same development. I now can’t wait to enjoy the same high standards and finish to my new home in the coming months which will inevitably give me a platform to do another review once I move in.I sold my house in days and this was because of the finish and attention to detail they put into it as it was being built and on completion. So please also invest in the many extras that are available to you when buying as it’s worth it’s weight in gold.Onwards and upwards to my new home/project and probably my final home. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Jason · 15 April 2022
Agent replied · 12 June 2024
Dear Jason,Thank you for your amazing review and sharing your experience, we couldn't be happier with these comments and we shall make sure that the team get to see your feedback, they will be delighted.Good luck with the rest of your journey into your new home - come back and let us know how you get on.Best wishes,Lucy
★★★★★ 4/5
TrustpilotWe are very pleased with the purchase…
We are very pleased with the purchase of our Charles Church home from start to finish. Everything went smoothly. The sales team was excellent, helpful and full of energy. They were available throughout and went out of their way to ensure that we were fully informed. They were very honest and took a neutral stand: No sales pressure or biased presentation you get from some sales people. This gave us time to reflect and make the decisions that we made without pressure.The site manager and his team were extremely helpful as well. They were always available when we moved in to ensure that our first week in the property was comfortable and worry-free. Any issues we raised were resolved immediately. We liked the idea of the 7-day inspection report. This was useful for reporting any faults and also served as a recording tool for follow-up. The site manager was always available and sometimes resolved issued personally himself. We have warded 4 stars out of 5 because we feel there is room for improvement:1. Some aspects of the property itself did not meet our expectations. For example, we were surprised but not put off by exposed soil stack pipes. Apart from being unsightly, the exposed soil pipes are an obstruction in the paved walk ways.2. The garage location for the neighbour is rather awkward. It is positioned right at the back of the neighbour’s garden, next to our front parking space. Anyone looking at the garage would think it is part our property. This is likely to confuse our visitors who might mistakenly park there.3. It was unfortunate that we could not upgrade our electrical fittings (socket and light switches) because the upgrade material had apparently run out.4. There should be an option to upgrade the bathroom and kitchen if the buyer can afford it and is willing to pay the cost of the upgrade. Overall, the service we received was brilliant. This being the second time we have purchased a new home we are pleased to state that the quality and finish of the property is excellent. Beauty and Darwin Kaluba
Darwin · 9 March 2022
Agent replied · 12 June 2024
Dear Beauty and Darwin,Thank you for taking the time to write such an honest review. We are thrilled to hear that some key points which really matter to us have been recognised. We also thank you for your suggestions and will pass these onto the relevant teams for their awareness and ongoing learnings.May we wish you many happy and healthy years in your new home.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotSuperstar sales advisor, great service
I cannot fault the service we have received from property reservation to key collection & even the after care, the whole process has been fantastic. As with many new builds of course there are a few delays but a special thank you to Ben (Sales Advisor) he kept us thoroughly updated throughout the process, extremely knowledgeable, exceptionally polite & friendly and helped make this whole process so much easier, nothing was too much to ask and he’s an asset to the company. Thanks to Ben in particular & Charles Church also, we are super happy with our new home. Isobelle & Grant
Isobelle · 2 March 2022
Agent replied · 12 June 2024
Thank you so much for sharing these kind words. Ben is a real credit to Charles Church and we are delighted that his service has been exactly what our valued customers should expect.I wish you many happy years in your new home.Best wishes, Sophie from Charles Church Homes
★★★★★ 5/5
TrustpilotSince moving into our home back in…
Since moving into our home back in December on Harlands Park Uckfield I only have good things to say. Any query, question or snag has been attended to in a speedy manner by Steve. A special thanks to Jason who has gone over and above. He’s been very thorough and professional, we have been really happy with his work when attending our home. I’d recommend a home on this development.
Anonymous · 29 March 2023
Agent replied · 12 June 2024
Hi, Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Steve and Jason have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as they will be delighted.Best wishes, Ada
★★★★★ 5/5
TrustpilotI could not fault Charles Church
I could not fault Charles Church, their sales team nor their after sales team. Francesca from the sales team was a treasure to work and Martin from the after care / snagging team fixed all of the issues I reported (which were not many!) within two weeks. I would recommend Charles Church for any new home purchase. My questions were answered swiftly. Information was given up front before the keys were handed over. The only improvement I would say would to put a bottle of bubbly in the welcome pack. Thank you.
Emma · 15 February 2022
Agent replied · 12 June 2024
Thanks Emma. That's great to hear.I'll pass on your lovely feedback (and great suggestion!) to the team.Kind regards, Sophie from Charles Church Homes
★★★★★ 5/5
TrustpilotSo far so good 😊
So far so good 😊 Darren is keeping us up to date with the progress on our new build and we have been very impressed with all the staff at Mascalls Grange showing us the property when we request and always being on hand to answer questions
Grace · 25 July 2024
Agent replied · 24 August 2024
Good evening, thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Darren and the team at Mascalls Grange, they'll be delighted.Kind regards,Rose
★★★★★ 5/5
TrustpilotWe are very pleased with our home
We are very pleased with our home. Since moving in last November, we’ve been thoroughly enjoying it. I would like to personally thank Joe, the Site Manager. Whenever we've had a minor issue, he has been incredibly attentive and has kindly fixed it very quickly.
Miriam · 9 August 2024
Agent replied · 24 August 2024
Good evening, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Wishing you many happy years in your new home,Rose
★★★★★ 5/5
TrustpilotHarlands Park, Charles Church
Me and my partner have recently bought a house with Charles Church on the Harlands Park site, everyone has been amazing so far. All the site managers, sales staff have been super attentive with everything. We are so excited to get moved in! Christine is always super helpful and everyone is so friendly. Steve one of the site managers is an absolute diamond! Nobody can do enough for you! 10000000% recommend Charles church to everyone!
Elle · 13 May 2022
Agent replied · 12 June 2024
Dear Elle,Thank you for sharing the start of your home buying journey with us, we are delighted to hear that this is a great experience for you.We shall pass on your comments to Christine, Steve and the team as they will be really thrilled to hear.Good luck on the rest of your journey - do come back to let us know how you get on.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotHarlands Park
We have now moved into our new abode, about a week ago, at Harlands Park, Uckfield.All the chaps on site, Mike, Steve & Darren have been wonderful, explaining various aspects about the house, including some design details.I had a cause last night to call on Darren & Mike, after hours, and Mike came back to explain a couple of items, really helpful, and Darren was in touch in the evening also.Thanks to everyone.
Richard · 5 August 2022
Agent replied · 12 June 2024
Hi Richard,Thanks so much for this lovely review. We will be sure to pass these comments on to the team at Harlands Park. They will be thrilled. We wish you many happy years in your new home.Best wishes,Eva
★★★★★ 5/5
TrustpilotVery happy as I was able to purchase my…
Very happy as I was able to purchase my dream house . So far I have no complaints
Anca · 29 August 2026
Agent replied · 25 September 2026
Dear Anca,
Thank you for your 5* review. We're delighted to hear that you've been able to purchase your dream home and that your experience has been such a positive one so far. Please do update us once you have settled into your new home.
Kind regards,
Emmy
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