Charles Church Staffordshire reviews

★★★★★ 2/5

Trustpilot

6 days into my new home, a week before Xmas…wish I moved in later/ when the house was ready

I moved in to my “dream home” 6 days ago and a week before Xmas. I have paid nearly half a million for this house.Within these 6 days I have had the following issues:- tripped electrics for two nights, requiring emergency call out engineers to rectify and disconnect issues caused by Charles Church (a cut earth wire when installing an outdoor light and water getting into the light from when Charles Church jet washed the house). Sat in a dark house from 8pm- 1am one night and on our first night from 4pm-9pm until the cable was disconnected.- Contractors parked on my new driveway next to the garage door meaning I had no access to unpack and open my garage for a whole day. Only after 6 hours the contractor returned and no one on site could find him to move his truck.- last night (night 6) an alarm on the new build homes opposite us was going off from 7pm until 6am. I called out of hours to investigate (reference p8065) but no one came to turn off. I had to move kids to other end of house as the noise kept waking them. I was told by site it was more likely a car alarm but it wasn’t as it was from a closed part of the site and only stopped once workers returned to site.-My washing machine pumped fluid into my brand new kitchen as the plumber who installed put the pipes in the wrong ports. Once raised was fixed but even they didn’t understand why/how that happened.- A brick has to be removed to fix the outside light issue leaving a large mess that I was told would be cleaned but wasnt so I had to cleanup due to young kids and sharp items being right outside my door.All in all, my first week in what should been an exciting time has instead been highly frustrating and has hindered us being able to settle our children into their new home. Just not the start or experience I had hoped for when moving into our new home.

Ryan · 17 January 2024

★★★★★ 5/5

Trustpilot

Exceptional

Honestly, forget the horror stories about new builds when you’re buying from Charles Church. The experience has been brilliant from start to end, the guys and girls cannot do enough for you. Fit and finish is lovely. Big thanks to Darren and Steve at Harlands Park.

Mark · 20 December 2022

★★★★★ 5/5

Trustpilot

We moved into our Charles Church Mascalls Grange

We moved into our Charles Church property in November 2023, the process of purchasing the property was fairly straight forward, we had more issues with the property we were selling. Charles Church were always on hand to try and help out as best they could. We were not able to see our house until two weeks before moving, due to the building site we were unable to get to see it, it was lovely to see it once it was finally finished, we did suggest though that maybe a build progress update with some photos each month would of made it feel like we were a bit more involved. Once we moved into the property we had a few issues with appliances but Charles Church had this sorted by the day we moved in. The property is finished to a high standard and there are no major issues, just minor works which are in the process of being completed. Due to such wet weather after moving in, we had to live without turf for a while, with a dog it wasn’t much fun, but my best Christmas present was our turf being laid the week before Xmas. We are extremely happy in our new home, I would definitely recommend Charles Church, moving is never straightforward or easy, plus moving into a new build is never without hiccups but we trust that Charles Church will always resolve any issues we may have.

Hannah · 6 January 2024

★★★★★ 5/5

Trustpilot

Charles Church, as good as house buying gets

Having bought and sold many houses in the past this was my third experience of buying a brand new home, and my first of using a part exchange offer to facilitate the purchase. From my first contact with Charles Church to the moving in day everything could not have been more perfect or professional. The part exchange was a revelation and really made the whole process easy and stressless, so much so that I often forgot I was moving home right up to the week I moved. I had read horror stories of various builders undervaluing part exchange properties but no such thing with Charles Church, I was offered and given the full market value for my home with the added bonus of no Estate Agent fees, a simple survey later and we were on track and basically sat back and waited for our new home to be built. My new Charles Church home is built to a very high standard and is luxuriously and very well appointed. At all stages from my first meeting with the wonderful sales consultant Jade through to being under the care of the site manager Darren once moved in it has been obvious that the company is very customer focussed, and throughout it was easy to deal directly with senior management and Directors with any questions or requests. Special mention must be made of Amy, a Senior Manager in the group who was pretty much available 24/7 and to whom nothing was ever too much trouble.Buying our new Charles Church home was as good as house buying gets. The exemplary quality, first class attention to detail and customer care have made this beautiful home a most special place for our family to enjoy for years to come.

ArtrA · 2 January 2024

★★★★★ 2/5

Trustpilot

Our experience with Charles Church

Our experience with Charles Church has been very disappointing, we had hoped for a better experience with this being our forever home, and as we shared how bad of an experience we had with our previous house developer, we had hoped things could only be better.However, we feel as though it was worse. We reserved in October 2022, and completed the week before Christmas 2023. During this time, we have dealt with several sales representatives who just caused confusion due to a lack of hand over between them and just frustrated us each time we dealt with someone new as we were told something different each time.I unfortunately feel as though we were rushed in, in December to meet targets. I don't feel as though the house was ready to be handed over. The day we received the keys, anti-drill locks were being drilled due to keys being lost. In doing so shrapnel was left all over. We werent given any manuals for the alarm, cooker, dishwasher etc. The hob extractor broke during use due to debri falling into the fan due to poor installation. The cleaning of the house was sub-par on handover with screws left all over the floor.The annoyance is the fact we were told as the house is taking longer than anticipated it gives them more time to perfect it for handover, we obviously have different opinions on perfect as there are numerous issues. My understanding is this is a common issue with the south yorkshire region, which now makes sense as to why it was shut down. We are just hoping the customer care team are able to rectify our issues. The house itself is beautiful, it's just a shame it wasn't (I feel) ready for handover when we got the keys.I will say however, the sales representative and site manager that we have dealt with since moving in have been great and we cannot fault them (Henry and Kevin).

Reece · 1 January 2024

★★★★★ 5/5

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Kat at Ridge Walk sales office has been…

Kat at Ridge Walk sales office has been excellent throughout

Matt · 10 May 2026

★★★★★ 5/5

Trustpilot

Cant say thank you enough to Jodie

Jodie is very nice and helpful, it's such a great experience to buy a new home with her at Mulberry Place Tewkesbury

Khoi · 14 July 2024

★★★★★ 3/5

Trustpilot

Poor communication

The communication is very poor both pre and post completion with sales and customer care Build is nice very nicely designed and to a good standard of finish build side except few snags good

Loren · 13 November 2023

★★★★★ 5/5

Trustpilot

5 star

Everything was explained to us from the start, liz the sales representative went above and beyond

Mrs · 13 October 2024

★★★★★ 5/5

Trustpilot

After sales service is Exceptional

After sales service is Exceptional! We purchased our new home (Tanners Meadow Development) back in May and have been amazed with the service we have received since moving in. All new properties as they dry-out and settle develop small cracks etc. which is all part of buying a new home - whenever we have an issue or concern that we need looking at - Michelle McNulty and her team in Customer Services respond immediately to our concerns & questions and act to resolve them in a very professional and efficient manner. We couldn't be more pleased with the after-sales service we have received from Charles Charles. Many thanks to the whole team including Don who helped us massively during the first couple of months. We highly recommend Charles Church (Persimmon Homes). Many thanks! Mike

Mike · 19 December 2023

★★★★★ 5/5

Trustpilot

Mascalls Grange

Since my first visit to Mascalls Grange, all the staff have been incredible! The sales team kept me informed every step of the way till my moving in date and were always very knowledgeable and helpful along the way. I’ve had very few snags (all minor) and the site team have been amazing! Every single person has been so lovely and no job has been too small. It’s been great having a WhatsApp contact to check in with and to provide immediate updates! Thank you for making my move a really positive experience - thank you!

Becky · 18 December 2023

★★★★★ 5/5

Trustpilot

So far so good

So far so good, Jamie has been awesome and we are looking forward to the rest of the process.

Brett · 17 August 2024

★★★★★ 5/5

Trustpilot

VERY PROFESSIONAL.

Speed, tidiness , very helpful and polite technicians.left the job tidy clean ready for decorator and helped us to reinstate the room. Other than two patches ready for the decorator it was as good as before they started.However the problem in fact worse even thou they corrected the previous work by others. As discussed and agreed the problem has always been the heating.Need i am afraid further work.Stephen Siller [ Langley Grove Twyning GL206JR

Stephen · 11 April 2024

★★★★★ 5/5

Trustpilot

Enjoyable buying experience with Devon

Enjoyable buying experience with Devon. Nothing too much trouble.

Wesley · 9 May 2026

★★★★★ 5/5

Trustpilot

After sales care second to none!

We just had a few minor snags which needed to be sorted after moving in, mostly in the kitchen but both the sales team and site manager have been nothing short of amazing! They have been on-hand to deal with any problems immediately and with great attention to detail - even the most minor of problems like a mark on the wall. They have gone above and beyond what I would have expected and I would not hesitate to recommend a Charles Church property to anyone looking for a new home. A really positive experience. Thank you so much.

SIMON · 4 December 2023

★★★★★ 5/5

Trustpilot

Great experience

Great experience so far.As the house was progressing I really wanted further additional to my house Mr Darren and the team were extremly helpful.Thank you so much !

Nina · 22 February 2024

★★★★★ 1/5

Trustpilot

Poor service once they get your money after completion

1) Cannot fault the service until you move in, then they do not want to fix any issues and very unhelpful. Have been waiting for more than 2 years for garage roof to be repaired, sent many emails and videos, they sent numerous people round to sort and still not done. Left hand does not know what the right hand is doing. Spoke with them again today and they say they thought it was done 6 months ago! Now asking for more photos!2) Last year we had issue with one of the stair treads on the stair case, this was eventually replaced after chasing numerous times. However we were informed at the time of repair that the other stairs would also need replacing at some point. I have today contacted Charles church / Persimmon to report 2 additional stairs damaged but they are not interested as our 2 year warranty has expired ! So despite them knowing of a fault 12 months ago with the staircase and 1 stair replaced they are now washing their hands with it and saying it is now my own problem to sort!!3) Our toilet in main bathroom upstairs has a leak, the leak has gone through the floor and into the downstairs ceiling. Again they are not interested in helping / repairing as the 2 year warranty has expired...!A toilet in a new build house should not be leaking to that extent just after 2 years from new, but they seem to breathe a huge sigh of relief when they advise it is now my problem not theirs due to expiry of warranty.

Chris · 22 November 2023

★★★★★ 5/5

Trustpilot

Great experience in buying a house

Great experience in buying a house, all options shown, really good onboarding of every detail. The options on houses were varied and gave us a number to choose from. Quality was excellent

Simon · 17 November 2023

★★★★★ 5/5

Trustpilot

Charles Church, Mascalls Grange 2nd review

Continued excellent customer service experience at Charles Church, Mascalls Grange. Within the first week of moving in, all minor snags were promptly attended to. When I encountered an issue with the back door not locking, the customer care team swiftly dispatched a locksmith the same day, ensuring my property's security. Darren and the sales team on site have been incredibly helpful throughout, making my new build purchase experience seamless and stress-free. Highly recommend!

Natalie · 7 April 2024

★★★★★ 5/5

Trustpilot

Harlands Park

I am about to exchange on a house at Harlands Park.Since my first contact with Francesca in September I have found her to be very helpful, friendly & nothing is too much trouble for her.I met Steve on site & he was such a lovely friendly man. He showed me around the site & my new house. He explained every detail to me so no questions went unanswered.Then Darren came to introduce himself at the Site Office. He has gone above & beyond to be so helpful. He seems to be on call 24/7 as he’s always returns my messages promptly.However, he has been told maybe he can no longer have any communication with purchasers.I personally hope this doesn’t happen as I like hearing from him. He informs me & sends me photographs on the progress of my house. I think this is such a nice touch for a purchaser to have.So I would just like to thank you all for your help & for making my life less stressful!Ellie

Ellie · 5 November 2023

★★★★★ 4/5

Trustpilot

Ben @ Regency Park

We have not long moved into our new Charles Church home here in Cardiff. We love our new home and the attention we are receiving from the site management who are looking after us with regards to minor snags or problems we have identified. I want to give a special mention to Ben at the sales office. From the moment we first met Ben on day one when we looked at the show home, through to completion, Ben has always been there to help us with any question or query we have had. Ben worked tirelessly to ensure the home purchase journey was as comfortable and smooth as possible and would always keep us updated at regular intervals on progress. It is apparent to us that Ben has a real passion for customer care; he is a credit to your business. It was a pleasure having Ben help us with our new home purchase and he continues to keep in touch ensuring any problem or query is quickly resolved.

Richard · 3 May 2022

★★★★★ 4/5

Trustpilot

Every question answered with haste.

Very helpful and quick.

Steven · 31 May 2026

★★★★★ 5/5

Trustpilot

Andre has done a great job

Andre has done a great job. Highly recommend 😊

Paula · 22 April 2026

★★★★★ 5/5

Trustpilot

Mark @ Ellis Court is a super star

Mark @ Ellis Court is a super star, he is very very nice, always helps me with everything and give me a lots of brilliant advises, answer any questions that I don't know.Thank you very much for looking after me. You are the best!

Wen · 6 October 2022