Trusted Agent profile · Staffordshire
★★★★★
1,777 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, Staffordshire, ST1 1NP
Butters John Bee's office in Staffordshire, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,777 reviews on two platforms, including 699 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Staffordshire office, from every platform, shown as written. First names only.
5/5
GooglePopped into their office this morning. Met Phil Jones who was very warm and welcoming. Gave me some fantastic, probably life changing advice. He really opened my eyes. Thanks Phil!
Hello Charles. Thank you so much for the 5 Star Review. Remember, if you need any further advice please let me know, I'll be really happy to help. Kind regards Phil Jones, Branch Manager.
5/5
GoogleBenjamin was very helpful, answered all my questions and was very patient with all my questions. For my first time looking into letting Benjamin really put me at ease. Thankyou
Thank you for your review of Ben in Lettings Kind regards Butters John Bee Residential Lettings
5/5
GooglePopped into their office this morning. Met Phil Jones who was very warm and welcoming. Gave me some fantastic, probably life changing advice. He really opened my eyes. Thanks Phil!
Hello Charles. Thank you so much for the 5 Star Review. Remember, if you need any further advice please let me know, I'll be really happy to help. Kind regards Phil Jones, Branch Manager.
5/5
GoogleJames come over to do a property inspection - all went well, lovely guy very professional he said to contact him if any maintenance issues! Thank James :)
Hello and thank you for leaving a review for James in Property Management!
5/5
TrustpilotI am writing say how much I appreciate…
I am writing say how much I appreciate the service received from Michael ferris lettings manager in congleton. As a landlord it is good to know Michael has a very proactive approach to finding a new tenant and this means I have not had any voids. I have a tenant presently but will have no hesitation calling Michael at butters to the advertise once the tenant gives notice. Thank you Michael
Dear GillianThank you so much for your 5 star review and for your very kind words, please do not hesitate to contact us if we can be of help or guidance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
GoogleJasmine has been super helpful and always available when needed. I could not of asked for better support than she gave. She always kept in contact, always stuck to her word and communication you could not fault.
Hello Mina. Thank you for your positive feedback for Jasmine in Residential Sales Team. I know she will appreciate it. If you need any other help, please feel free to call 01782 202600. Kind regards Phil Jones Branch Sales Manager.
5/5
TrustpilotI have been dealing with Kylie Palin…
I have been dealing with Kylie Palin for the recent purchase of my property. Everything was dealt with in a professional manner and I was kept up to date on a regular basis regarding the process of the sale both by phone and email. Anything I requested was dealt with promptly. I felt I was always treated with respect and in a friendly manner.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotThank you Michael Ferris for being such…
Thank you so much Michael Ferris for being such a brilliant help in finding the perfect property to call “home” - nothing too much trouble and no question too silly, you’ve taken the stress out of the whole process and for that I can’t thank you enough. I will definitely recommend you to any of my friends and family looking to buy, sell, or rent in the future. Thank you!!
Dear AdeleThank you so much for your fantastic review and your very kind words, please do not hesitate to contact us if we can be of any assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
GoogleCeline Hollishead handled the sale of my property through the Butters Auction. She kept me informed all the way the through the process and through the sale when I agreed to sell prior to the auction. Thank you
Hello Paul. Thank you for the 5 star review of Celine in Residential sales. Celine will be really pleased with your kind words. Celine really does try to put her clients at ease and find the best way to assist them through the house selling and buying process. Kind regards Phil Jones Branch Manager for sales at Butters John Bee
1/5
GoogleAs a landlord I couldn't rank this estate agent any lower and suggest you look elsewhere if you are looking for an agent, or to rent - they are very difficult to get in touch with, so if you have an issue or emergency and rent with them it could prove very difficult. They are keen to take money but their service leaves alot to be desired. I have recently really struggled over wrongfully taken fees that they haven't returned despite being given every opportunity to sort things - they agree I am due a refund but 'fob' me off everytime I call and suggest they need director sign off for £41.11. They have been very happy to take money that I have paid in commission to them over the years, including during lock down when they weren't doing anything at all for full management fees. I was very happy with them until Rebekka and several members of her team left (says it all really!). Molly Farrelly has rarely, if ever, returned my calls and regularly makes excuses not to speak - her manager Steve is also aware of the issue but seems ineffective in controlling the situation. Come on Butters, this is shockingly unprofessional - you have agreed I am due a refund (months ago!), yet refuse to pay it over and think I will go away. Shame on you!
5/5
GoogleMany thanks to Lauren Batters from the office in hanley for the great service. We are extremely happy with the end result and we are glad that we worked with her. She is a professional in what she does and she is also a great person. Thank you!
Hello Danail. Thank you so much for your 5 Star review for Lauren. I know that Lauren will really appreciate it and we are all so glad that you have been very happy with the service. If we can be of any assistance in the future please do not hesitate to call us. Kind regards Phil Jones Sales Branch Manager. Hanley
5/5
GoogleJames come over to do a property inspection - all went well, lovely guy very professional he said to contact him if any maintenance issues! Thank James :)
Hello and thank you for leaving a review for James in Property Management!
5/5
GoogleI had a lovely experience,excellent team of people helpful with any questions especially Olivia,she was absolutely brilliant with all communication we managed to secure a beautiful house.Its all thanks to her.
Thank you for the review of Olivia in lettings. Kind regards Hanley residential lettings
5/5
GoogleSpoke to Ben and he provided me some useful information about renting a property. I appreciated the chat and would definitely recommend.
Hello, Thank you for sharing your experience with us. We are glad to hear that Ben from our residential Lettings team was so good with you. We appreciate your feedback and will continue to strive for excellence in our service. Kind regards Kyle Mellor, branch Lettings manager. Butters John Bee Hanley
5/5
TrustpilotAs a family we would highly recommend…
As a family we would highly recommend Butters John Bee in Sandbach. We have been really impressed with the customer service we received especially from Reuben Gittings. He couldn’t doEnough for us, making sure all the questions we had were answered and arranging several viewings for us. Reuben was really friendly and approachable and made our experience with Butters John Bee easy and enjoyable right down until we agreed a sale.
Thank you very much for your kind words they are much appreciated.Best Wishes Reuben
5/5
GoogleJust been in the office as I was struggling to do my referencing and upload my documents. Ben sat with me and we got it all sorted. Thanks Ben!
Thank you for your review of Ben In Lettings Kind regards Butters John Bee, Residential lettings
5/5
GoogleRhian was meeting us in time, great communication, calm, knowledge about the property details, keeping us up date. Well done
Thank you for the review of Rhian Graham in Residential sales, he is incredibly knowledgeable and keen to impress all of his clients. Kind regards Phil Jones Branch Manager for sales Butters John Bee
5/5
TrustpilotBJB have been extremely reliable and…
BJB have been extremely reliable and attentive throughout the letting of my property. All expectations were met. Everything happened according to the timeline I was promised and a suitable tenant was found within a day of the property being put in their hands.I will be using them for all future lettings. Special thanks to Lucy at BJB Hanley who has answered all my questions and kept me fully updated throughout.
Hello Amanda, everyone here at Butters John Bee Hanley lettings are thankful for your 5* review and are delighted you are pleased with our service. We will ensure your kind words are passed on to Lucy.Kind Regards Lettings Manager
5/5
GoogleViewing with Ben is fantastic. I am absolutely satisfied with the service and am happy and looking forward to renting this property.
Hello, Thank you for sharing your experience with us. We are glad to hear that Ben from our residential Lettings team was so good with you. We appreciate your feedback and will continue to strive for excellence in our service. Kind regards Kyle Mellor, branch Lettings manager. Butters John Bee Hanley
5/5
TrustpilotWolverhampton branch
We arranged to view a property with the Wolverhampton branch and was shown around by Luke. We then submitted the application for the property and was kept informed throughout the process. Elisha was very polite (as was Luke) at all times, kept us informed and also on the next steps. Nothing was too much trouble even with me phoning them a lot with my worries lol Will definitely recommend
Good Morning,Thank you very much for taking the time to leave us a review. We are very happy you received a 5* service, it was our pleasure to help you throughout your process. Thank you once again Butters John Bee Wolverhampton
5/5
GoogleLeyton James Harding-Taylor, met us at the property. He was on time and was very polite and smartly dressed. He spent time answering questions, clarified all our queries, we left well informed and confident about next steps.
Good Morning. Thank you for your 5 star review of our Academy Lettings Negotiator Lleyton - we truly appreciate you taking the time to let everyone know how great he is! Thanks, Emily Wheat Branch Manager for Lettings Hanley :)
5/5
GoogleWent in to ask for advice on where to begin with renting, and Kyle was super helpful! Really friendly and told me what I should be looking for, and how to move from here :)
Thank you for your review of kyle in lettings, Regards Butters john bee Residential Lettings.
1/5
TrustpilotIf you can avoid renting through BJB
If you can avoid renting through BJB, then do so. The worst company I have ever known for ‘customer service’! I reported a faulty shower and it took over 10 telephone calls & 12 months to get fixed. Then I had a problem with the gas hob as two burners had stopped working….11 months later and only after I reported a gas leak did they finally arrange for an electrician to come out and replace it. Most recently, my sink has started leaking and flooded my kitchen and the shower rail no longer keeps the shower head in place….reported 5 months ago and again when they advised my rent was going up, but still nothing! If I could give zero stars I would have. BJB - up your game and either sack the ‘property managers’ that don’t manage properties or train them in customer service and best practice!
5/5
GoogleCeline, from Butters John Bee, was very helpful and nice. Answered all my questions and called back with additional useful information about the property.
Hello Miguel. Thank you for the 5 star review of our Residential sales team. I am so pleased with what you have said with regards to Celine, she will be so pleased with your review. Kind regards Phil Jones Branch Manager for sales at Butters John Bee
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Butters John Bee's Staffordshire office has 1,777 reviews across two platforms: 699 on Google, 1,078 on Trustpilot (across the whole business).
Butters John Bee Staffordshire is rated 4.4 out of 5 across all 1,777 reviews, and 4.7 out of 5 on Google from 699 reviews.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Butters John Bee Staffordshire, 2-6 Tontine Street, Stoke-On-Trent, Staffordshire, ST1 1NP.
