Butters John Bee Staffordshire reviews

★★★★★ 5/5

Google

I would like to say 'Very well done!' to Celine for her outstanding and prompt service. She had done his homework very well as a result of which, she knew exactly what she had to offer. Her knowledge about the area was commendable. The valuations were true and accurate as per the current market. In the near future, if we wish to sell the property, our first point of contact would be Celine. Keep up the good work!

Faisal · 25 September 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Very happy with service.Jenna has handled the letting of two of my properties and will be doing the next one due shortly.Jenna has always been friendly and knowledgeable throughout all proceedings as well as being willing to go beyond the call of duty.I would recommend Jenna to anyone looking to let a property (in fact I have).As well as being fantastic to deal with Jenna has managed to find tenants for me extremely quickly.

Tom · 30 January 2020

★★★★★ 1/5

Google

Awful company, I would stay well clear from them. I emailed a few times and just got ignored. Used their chat and got transferred to three different people, was told I'd be contacted and "prioritised as urgent" and it's been 4 days and no ones got back. I wouldn't list my property with them, they seem like the type of estate agents who think they know "who will buy and who won't", which is not ethical in itself because 1), they're wrong, I am a serious buyer, and 2), their contract with their sellers mean they are supposed to put in the work and reply to emails and enquiries. Their job is to speak to potential buyers... Yet they aren't. Not sure what they're getting paid commission for other than listing pictures on their website?

Jasmine · 21 August 2024

★★★★★ 5/5

Trustpilot

Brilliant Service from BJB Crewe

Really grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to help with everything and even arranged a viewing late in the day to suit my restricted availability. All my phone calls and email queries have been dealt with quickly and efficiently. Just exchanged on 2 BTL properties in central Crewe and hope to secure more in the future. Adrian and Marcin in the branch has also been at hand to help me. Felt very welcome when I first visited the Crewe office - friendly staff - made such an impact to me esp. after being on the road for 4 hours!! Highly recommend Sam and his colleagues in BJB Crewe Sales, Letting and Mortgage Broker. Thank you Sam for everything and please keep me on your mail lists of new listings.

Angela · 2 October 2023

★★★★★ 5/5

Google

Ashley from Butter’s j bee was extremely helpful & knowledgeable he talked me through the step by step of a straight forward Auction and then onto an ordinary house sale, He was polite, friendly, smartly dressed a credit to BJB.

Glen · 13 December 2025

★★★★★ 5/5

Google

BJB have managed and Let out my property. I want to say thanks to Ben in the Lettings Team for finding me a tenant. He’s always kept me informed about the process. Thanks again Ben

Dave · 25 June 2024

★★★★★ 1/5

Trustpilot

I would not recommend Butters John Bee…

I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.

Cheshire · 24 February 2026

★★★★★ 1/5

Trustpilot

DO NOT EVEN THINK ABOUT USING

Tried to contact lettings at Crewe no response so escalated to Emma who is the next stage up who previously promised me replies within 48 hours but almost two weeks later nothing so then escalated to Andy Townsend reginal manager who in all fairness responded very quickly telling me that I would be contacted within a week which again did not happen so contacted him again to which he replied that he would place it as a formal complaint but I have no idea how that helps me get any contact from BJB regarding my property

Graham · 22 September 2025

★★★★★ 4/5

Google

I found that BJB were very informative throughout and kept me posted through every stage. The staff were very understanding of the circumstances under which we were selling our property. Lynn went the extra mile to keep me upto date and calm,taking a lot of the stress out of the move.

Louise · 13 June 2023

★★★★★ 5/5

Google

Owen has been helping me through my journey of rent in the UK from start to finish he has done everything even speak with my current agency for information . Very happy with his hard work and efforts with everything he has done for us to get a house in stoke-on-Trent!

ALINA · 13 June 2023

★★★★★ 5/5

Google

Special mention to Chloe Gretton for being excellent and prompt at responding to our emails regarding renewal of contracts on a rental property.

Emma · 18 December 2024

★★★★★ 5/5

Google

Would recommend Butters John Bee if you are considering selling your property. All of the staff are extremely helpful and guide you through the process and keep you informed on the progress of the sale. Property was marketed well and sold quickly. Thank you to Elle , Lauren and all the other staff especially manager Phil Jones for your excellent service.

Simon · 13 June 2022

★★★★★ 5/5

Google

I am writing from experience as a tenant and being landlord myself. So far I have fantastic experience with the whole team at Butters John Bee Letting Agent. I can’t thank enough Chloe Gretton for her negotiation skills with my current landlord and making the whole moving process as easy as possible. She is always available to answer all of my questions- efficient communication is a key, nothing ever is too much trouble. Chloe Gretton truly goes above and beyond what I would expect from estate agent.

Izabela · 27 July 2024

★★★★★ 1/5

Trustpilot

Nuisance cold calling & desperate for business

We are currently up for sale with another agent in town however BJB somehow went to great lengths to obtain private information. My mobile telephone number & my address trying to poach my home sale for their business. Refusing their service later the same night 19:50pm I recieved another business cold call. I wasn't happy twice in one day! Nuisance cold desperate calls are not a good advert for BJB. When I asked where my personal information was obtained from the conversation became awkward & strained! Obviously some underhand third party dial up selling!

Sally · 13 September 2025

★★★★★ 5/5

Google

I called to make some enquiries for my son. I spoke to James. He was very friendly and informative and gave us the confidence to use Butters John Bee. Thank you so much :)

Kate · 5 June 2024

★★★★★ 1/5

Trustpilot

Not very professional

Was with BJB for a long time whilst they managed a property for me. Then ground theyvgot me the worst possible tenant who caused so much damage and damp notbopeening windows etc. Asked them to serve a sec 21 notice which they did but dint follow it up despite the fact they got me legal insurance cover. They kept on taking the tenants' word that they would move out which they didn't. Had to start all over again and this time tenants moved out and BJB were instructed to apply to keep the deposit. Once again they failed to act and the deposit was returned to the tenant. They then charged me for the final examination of the property. Cost me over £7k to repair the property. I went to sell the property and they were the most expensive to sell through so went to another agent. Never again will I use them or recommend them.

Parminder · 5 September 2025

★★★★★ 5/5

Google

Benjamin is absolutely amazing! Everything was so straightforward from the get go, had no problem and he went above and beyond! Would 100% recommend! Thank you so much Benjamin 😊 …

Kirsty · 25 July 2024

★★★★★ 5/5

Google

I had great experience talking to Ben and I must say his service was outstanding and he was very friendly ,helpful and professional.Thank you Ben

Modesta · 28 October 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

This is the third time I've used Butters John Bee and like both previous occasions, Gary and Charlotte and the team have been responsive, helpful, friendly and always ensured the process went as smoothly as possible. I've purchased and sold via BJB, and would recommend them to anyone.

Terry · 23 July 2023

★★★★★ 5/5

Google

Been with Butters for 14years always super helpful and if there is ever a problem always there to help especially James Turton and Stacey Ohara can’t thank them enough

Jamie · 23 August 2024

★★★★★ 5/5

Google

Excellent customer service and support from Lilly she’s gone above and beyond her role,,, chasing Solictors for me almost everyday,, thanks so much Lilly, x

Tracy · 22 October 2024

★★★★★ 5/5

Google

Elle is brilliant. I wanted some market intelligence for investments properties within the area and Elle was able to pinpoint key investments areas. Elle has a "can do attitude" and I look forward to working with her with an aim to secure some good deals. Thank you Ella :)

Daljit · 13 June 2023

★★★★★ 5/5

Google

Butters john bee was introducedto me by brother and i never knew i would be meeting an angel in human form which Ben, Ge did absolutehis best getting the property fir me and my family. I really recommend everyone to reach out to Ben if you are looking fir property to buy or rent. He's so full of calmness, good customers relation, professional, experienced with empathy. Give butters John bee a try, ask of Ben there and you won't be disappointed, because I am 100% sure you will be gratified renting from them.

Makinde · 25 June 2024

★★★★★ 5/5

Google

I have dealt with multiple lettings Agents in the past and I have to say, Butters John Bee has been the above the rest in my experience. My person of contact has been Olivia Plant and the service has been amazing. The turn around on any enquiries over email is very quick and she has always been reachable by phone when we have had any questions or needed help with the application process. If you are looking to rent, I strongly recommend you go through them.

Sam · 25 June 2024