Trusted Agent profile · Staffordshire
★★★★★
1,778 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, Staffordshire, ST1 1NP
Butters John Bee's office in Staffordshire, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,778 reviews on two platforms, including 699 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Staffordshire office, from every platform, shown as written. First names only.
5/5
GoogleJust been in the office as I was struggling to do my referencing and upload my documents. Ben sat with me and we got it all sorted. Thanks Ben!
Thank you for your review of Ben In Lettings Kind regards Butters John Bee, Residential lettings
5/5
GoogleRhian was meeting us in time, great communication, calm, knowledge about the property details, keeping us up date. Well done
Thank you for the review of Rhian Graham in Residential sales, he is incredibly knowledgeable and keen to impress all of his clients. Kind regards Phil Jones Branch Manager for sales Butters John Bee
5/5
TrustpilotBJB have been extremely reliable and…
BJB have been extremely reliable and attentive throughout the letting of my property. All expectations were met. Everything happened according to the timeline I was promised and a suitable tenant was found within a day of the property being put in their hands.I will be using them for all future lettings. Special thanks to Lucy at BJB Hanley who has answered all my questions and kept me fully updated throughout.
Hello Amanda, everyone here at Butters John Bee Hanley lettings are thankful for your 5* review and are delighted you are pleased with our service. We will ensure your kind words are passed on to Lucy.Kind Regards Lettings Manager
5/5
TrustpilotWolverhampton branch
We arranged to view a property with the Wolverhampton branch and was shown around by Luke. We then submitted the application for the property and was kept informed throughout the process. Elisha was very polite (as was Luke) at all times, kept us informed and also on the next steps. Nothing was too much trouble even with me phoning them a lot with my worries lol Will definitely recommend
Good Morning,Thank you very much for taking the time to leave us a review. We are very happy you received a 5* service, it was our pleasure to help you throughout your process. Thank you once again Butters John Bee Wolverhampton
5/5
GoogleViewing with Ben is fantastic. I am absolutely satisfied with the service and am happy and looking forward to renting this property.
Hello, Thank you for sharing your experience with us. We are glad to hear that Ben from our residential Lettings team was so good with you. We appreciate your feedback and will continue to strive for excellence in our service. Kind regards Kyle Mellor, branch Lettings manager. Butters John Bee Hanley
5/5
GoogleLeyton James Harding-Taylor, met us at the property. He was on time and was very polite and smartly dressed. He spent time answering questions, clarified all our queries, we left well informed and confident about next steps.
Good Morning. Thank you for your 5 star review of our Academy Lettings Negotiator Lleyton - we truly appreciate you taking the time to let everyone know how great he is! Thanks, Emily Wheat Branch Manager for Lettings Hanley :)
5/5
GoogleWent in to ask for advice on where to begin with renting, and Kyle was super helpful! Really friendly and told me what I should be looking for, and how to move from here :)
Thank you for your review of kyle in lettings, Regards Butters john bee Residential Lettings.
1/5
TrustpilotIf you can avoid renting through BJB
If you can avoid renting through BJB, then do so. The worst company I have ever known for ‘customer service’! I reported a faulty shower and it took over 10 telephone calls & 12 months to get fixed. Then I had a problem with the gas hob as two burners had stopped working….11 months later and only after I reported a gas leak did they finally arrange for an electrician to come out and replace it. Most recently, my sink has started leaking and flooded my kitchen and the shower rail no longer keeps the shower head in place….reported 5 months ago and again when they advised my rent was going up, but still nothing! If I could give zero stars I would have. BJB - up your game and either sack the ‘property managers’ that don’t manage properties or train them in customer service and best practice!
5/5
GoogleCeline, from Butters John Bee, was very helpful and nice. Answered all my questions and called back with additional useful information about the property.
Hello Miguel. Thank you for the 5 star review of our Residential sales team. I am so pleased with what you have said with regards to Celine, she will be so pleased with your review. Kind regards Phil Jones Branch Manager for sales at Butters John Bee
5/5
GoogleExtremely helpful and efficient. Lauren Battersby took ownership of my query. When circumstances changed, she kept me in the loop and was universally pleasant with excellent communication skills. Manager, Phil Jones was also a pleasure to deal with. Many thanks, Hanley Team!
Hello Cat, Thank you so much for your 5 star review of Phil Jones and Lauren Battersby. I am delighted that you are happy with the service that we provide. If we can help in any way at all, please call us on 01782 202600. Kind regards Phil Jones Sales, Branch Manager
1/5
TrustpilotWe rented off a landlord who sold…
We rented off a landlord who sold through these and we have tried to get in touch with them after leaving England. Now we are in the process of court procedures due to the landlord ignoring us and disappearing. No help from butters john bee whatsoever. Noone buy no 34 wroxeter way sirchley as you'll be deeply upset with how you'll be left with it
5/5
GoogleWent in to ask for advice on where to begin with renting, and Kyle was super helpful! Really friendly and told me what I should be looking for, and how to move from here :)
Thank you for your review of kyle in lettings, Regards Butters john bee Residential Lettings.
5/5
GoogleOwen was a top estate agent. Looking at renting with 2 friends. He helped us look for an adequate place and gave us a real impression of the market, what we should expect to pay and time frames. Really helpful and an approachable person.
Thank you for taking time out to leave Owen a review. Kind regards Butters John Bee Residential lettings team
5/5
TrustpilotVery pleased with service provided
Could not thank the guys enough helping me sell my property in the Telford branch, they kept my up to date on viewings especially Matt who emailed me regularly so I knew what stage we were at. With the help of Butters Bee my house was sold very quickly with ease and no major problems throughout the wayVery pleased with the service given to me and would recommend to others
Dear Lynne, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We hope to be of service to you again in the future. Best wishes, butters john bee Telford
5/5
GoogleJames was nothing but helpful when I had questions. He was polite, professional and attentive. Brilliant service and a positive tribute to the team.
Hello and thank you for leaving a review for James in Property Management
5/5
TrustpilotReally helpful, professional and understanding!!!
Newcastle under Lyme BJB were so helpful when we were trying to find a new house to rent. Lydia was especially helpful and patient with us even though it was over Christmas and we were having some issues with the previous house. She made the whole process easier and less scary and always responded to emails very quickly. I highly recommend BJB for being efficient, helpful and understanding.
Dear Jack Woodward, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Dear Jack Woodward, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotThe Congleton Team of BJB were the…
The Congleton Team of BJB were the upmost professionals and took me through the process efficiently and in a timely manner. All of this was conducted at short notice from myself and a Tenant was established within 2 weeks of advertisement. This was primarily due to the enthusiasm and dedication of the lead BJB agent Michael Ferris whom ensured timely communication and continually took proactive action to secure Tenants.
Dear AlistairThank you so much for your kind words and for taking the time to give this great review, it was a pleasure dealing with you and your wonderful property, please do not hesitate to contact us if we can be of further assistance.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotFabulous
The Sandbach team has been absolutely fantastic, they went over and above my expectations and were so helpful. Excellent value for money, they took time and effort to keep the sale moving and liaised with all parties and their solicitors to ensure everything went smoothly. Thank you Natasha and Rueben I am so grateful for all of the trouble you went to.
Hello Caroline, Thank you so much for your review. It has been a pleasure helping you sell your home. Good luck with everything in the future. Kind regards, all at BJB Sandbach.
5/5
TrustpilotFantastic letting service
Fantastic letting service received from Rebekka who has worked exceptionally hard to ensure that our rental payments are paid on time by the tenant after I transferred the letting management from another Estate Agents in arrears with a bad paying tenant. Her hard work has been really appreciated to get things back on track. I would have no problem in recommending Butters John Bee and especially Rebekka to anyone.
Thank you for taking the time to complete a review. I am delighted to hear that your management takeover was successful and you are pleased with our services.
5/5
TrustpilotNow completed on my first house!!
Now completed on my first house!!From the initial enquiry to being handed the keys, Sophie was amazing every step of the way. People say buying a house can be stressful but Sophie and BJB made it so easy. Thank you!
Thank you for your kind review for Sophie . Please do not hesitate to contact us if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
5/5
GoogleBenjamin was very nice and very explanatory. He is also very welcoming and made my house viewing experience fabulous. I am happy to have shared some moment with the young man.
Thank you for the review of Benjamin in Lettings. Kind regards Butters John Bee Residential lettings
5/5
TrustpilotWe were extremely pleased from the…
We were extremely pleased from the service we had from John butters Bee particularly Steve.His service was an exceptional professional throughout this process and really came through with helping us get the property as soon as possible.The staff the we dealt with as well Emma, Corrie were also both genuinely helpful and sorted through situations promptly and professionally.Overall the best agency we’ve come to for moving home.
Dear RenaThank you so much for your fantastic 5 star review, please do not hesitate to contact us if we can help in the future.Kind RegardsButters John BeeCrewe - Lettings
5/5
GoogleBen has helped my family find a property and has made the process easy for me being the gurantor. Thanks Ben!
Hello, thank you for leaving Ben a lovely review. Kind Regards Hanley Lettings
2/5
TrustpilotRubbish communications
This company needs to 'up' its communications. I emailed the Hanley (Staffordshire) branch, no reply. So I rang a number I found after an online search for the Hanley office and got their head office (I think) in Colchester! The dialling code was correct for the Hanley area, so this is highly deceiving. I wanted to speak to Hanley. How can anyone in Colchester know about what's going on in Hanley? The person who took my call was pleasant and said she would contact Hanley and that I should also email again too so that they could connect the two messages. The two stars are for the fact that I did actually get to speak to someone albeit the wrong person. I did email again and got no reply. Get your communications sorted BJB, you aren't making a good impression.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
