Butters John Bee Staffordshire reviews

★★★★★ 5/5

Trustpilot

Went to see Debbie Lomas at Butters…

Went to see Debbie Lomas at Butters John Bee for the sale of my property. Debbie was very helpful in everyway from start to finish. The photographs were excellent, communication was great with up dates and viewings that were interested in the property. Debbie and Emma kept us up to date with things and updates the lady who valued and took the photographs did an excellent job and Lee who works for just mortgage's very kindly helped me to purchase my mortgage. I would definitely recommend Debbie and the team to anyone who is thinking of selling there property, and to buy there next home, Lee at Just mortgage's Newcastle under Lyme. I have given the service a 5 star rating but to me it has to be more stars 100% Many thanks again and will definitely use Debbie Lomas and the team at Butters John Bee Newcastle under Lyme when thinking of selling again. Kind Regards Jon Edgeley.

Jon · 31 January 2019

★★★★★ 5/5

Google

Phil Jones at BJB Hanley was very helpful with the sale of my properties. Being based overseas, I had to rely on Phil’s expertise and knowledge for guidance. He kept me informed throughout the sale process and nothing was too much trouble for him. I highly recommend Phil if you are looking to sell your property.

Mark · 13 June 2023

★★★★★ 5/5

Google

I spoke with the lovely Lauren Battersby in Jan 2023, she has been extremely helpful, proactive, professional and pleasant to work with. Lauren has kept me informed with properties in the area as I am a new investor, which has proven to be an invaluable help to me. Lauren is a huge asset to the company.

Stephanie · 13 June 2023

★★★★★ 5/5

Google

Lauren Battersby has been so helpful and professional, nothing is too much trouble and any questions that we have asked about property she has been only too happy to give us all the information, she is also very warm and friendly and is a credit to Butters John Bee estate agents.

Dawn · 16 October 2023

★★★★★ 1/5

Trustpilot

This company is a joke

This company is a joke! I don't know how it keeps going. Once my 12 month rental contract for an apartment was coming to its end BJB emailed me asking if I wanted to stay on, and I agreed, even though the rent increased slightly. I told them I needed a letter off them addressed to both myself and my wife showing the new rent. Still no letter despite at least 8 emails, plus a couple of phone calls requesting a letter. I managed to contact the landlady and even she couldn't get any sensible response from them. And don't get me started on the lack of repairs. BJB are incredibly incompetent, don't trust them.

Geoffrey · 3 November 2025

★★★★★ 5/5

Google

We had a lovely experience with Estate Agent Megan Pugh. Was very welcoming and approachable, took time to explain everything about the property and then was very helpful with all the paperwork afterwards. Great communication and replies straight away to emails. Highly recommend😊 …

Zoe · 6 December 2025

★★★★★ 5/5

Google

Olivia has been great made it simple for me as a first time renter, even tho i messaged and rang her being a pain with my many questions she dealt with my queries quickly and professionally Excellent service thank you

Rob · 22 May 2024

★★★★★ 5/5

Google

Great experience with BJB, second time I have used them now. Brilliant to deal with, polite, knowledgeable, responsive and supportive. Even in difficult moments they did everything possible to help, special mention to Emma who went above and beyond to help my purchase. Highly recommend!!

Kevin · 13 February 2024

★★★★★ 5/5

Google

We can’t recommend Butters John Bee Hanley enough, Jasmine has been so supportive and proactive it getting us into our first home, and she really does go above and beyond for her clients and is a credit to the company! Thanks again Jasmine for all your help and kindness.

Natasha · 15 November 2023

★★★★★ 5/5

Google

Lauren Battersby was extremly helpful. She planned a day of house visits, was punctual and very knowledgable about the Stoke, the houses and the the current market trends/values. Lauren followed up on appointments that were made to fill cancellations on the day which made our trip very productive. We appreciated her time and look forward to working with Lauren in the near future. Thank you

Lance · 13 June 2022

★★★★★ 5/5

Trustpilot

I would recommend to anyone selling, letting or buying

I would like to thank Kathy at Winsford Butters John Bee for all of her help and expertise when selling my property. The team at the Winsford branch consistently kept me informed about the viewers feedback and assured me that nothing was too much trouble. Their professionalism and reliability kept me reassured throughout the whole process. I have all the confidence to recommend them to my friends, family and anyone else considering using Butters John Bee. Thanks again!

Janet · 13 June 2019

★★★★★ 1/5

Google

I rent a property in this branch but the problem is that the property had a mains power cut off but they did not mention it to me. When my guardian called to explain that they need to make sure the property must have power before I sign the lease, but I only been told that when I move in and sign the power contract with the company then the power will be on. But no, it has been almost 2 months and I have been trying to call the power company every day to make an appointment earlier but there will be no appointment until mid october. butter john bee is a real estate company but i am not happy with the way they handled the issue, and they sent me a invoice for the next month rent . I have been signed the lease for almost 2 months, all my plans have been changed. I’m not received any compensation for this but they told me that’s the best they can do for me right now. The past 2 months have been terrible for me, I have been worried and stress . I hope everyone will research carefully before renting any property , don't be subjective like me.

Chang · 27 September 2024

★★★★★ 1/5

Trustpilot

VERY POOR AT ALL LEVELS I don't think…

VERY POOR AT ALL LEVELS I don't think there are enough words to say how appallingly they treat landlords and tenants alike. I have complained many times over the last 4 years and each time I have been assured of improvements at all levels, but basically I am paying a lot of money to BJB every month and I do not receive the service from them. I have to check when gas certs, EICR and EPC are due and when I send information to them it is not updated on their system. DO NOT USE THEM IF YOU WANT A MANAGEMENT TEAM it's non existent. I have put a date in for experience, but that is when I decided to get rid of them and stop paying for doing the job I'm doing myself. Having read all the other reviews it would appear we are not the only ones with this dreadful experience 1 star is 1 too many

Gail · 21 October 2025

★★★★★ 5/5

Google

I would like to thank staff Megan and also Emily lovely ladies for been so very helpful and going the extra mile .They have been amazing helping me when I had some small tech difficulty .it really was an enormous help . Thank you!!!!

Lilian · 27 November 2025

★★★★★ 1/5

Trustpilot

Diabolical

Just a really awful experience. High turnover of staff. Often it took 6 + weeks to get a reply to a email after relentless chasing. We were paying a full management fee as we were living overseas, so this was a nightmare and very stressful. We finally made contact with the tenant and we were so shocked to see the state of the property. Black damp everywhere and the tenant had made a formal complaint to the council. So grateful not be working with this agent anymore. Please do your research - we have another property and the agent is amazing.

Debbie · 19 October 2025

★★★★★ 5/5

Google

Have been using them as a Letting Agent for our rental property for nearly 10 years. Had a few lumpy moments with them over the years, usually due to clerical errors, but the staff are always very friendly and helpful. Just recently had 5-star service from Chelsey in the Hanley office, she has sorted out a couple of problems in no time. Thanks Chelsey!

Kay · 13 June 2022

★★★★★ 5/5

Google

I recently had the pleasure of being in contact with molly over a issue that I needed sorting immediately. She was very helpful and more importantly kind and understanding. Everything was done quickly promptly and professionally and she kept me in the loop at all times so I didn’t need to stress or worry. She really is a credit to your company.PositiveResponsiveness, Quality, Professionalism

Dylan · 13 June 2022

★★★★★ 5/5

Google

I have just had my keys handed to me today. Olivia kept me informed daily with my application and Ben helped me complete my final steps when releasing the keys. Thank you butters john bee!

Remi · 27 July 2024

★★★★★ 5/5

Google

Owen has been great with my family from start to finish. Constantly keeping us updated through the process and was always there if we had any questions. Never thought I would find someone so helpful with our circumstances but we found butters John bee to be an amazing agency

Abhilash · 16 October 2023

★★★★★ 5/5

Google

I am very happy to award Lucy from the Hanley Branch with 5 stars. The sale of my house becoming a reality in these very difficult times makes this Commendation even more well earnt. Having started the process Lucy very successfully finished the process in a timely manner for me. Thank you Lucy.

Anne · 13 June 2023

★★★★★ 5/5

Google

I went to the Hanley office today and spoke to Ben. Thank you for your help and I look forward to finding a home! Thanks Ben

Richard · 1 December 2024

★★★★★ 5/5

Google

Great Experience Helped us with the property move and found us a very Nice Deal Ben was always on the Case and made the whole process very smooth Communication was always on point

Hamza · 10 August 2024

★★★★★ 5/5

Trustpilot

Butters John Bee Crewe

Couldn't have dealt with a better team. Both Corrie and Michael have been amazing. Corrie was so welcoming when I went to view my property, she made me feel very welcome and was very friendly and made lots of conversation. Michael has been a pleasure to deal with, he has always held great conversation when on the phone and has been very helpful. Happy to have used a great company with a great team.

Jade · 3 March 2020

★★★★★ 5/5

Google

For lettings, ask to work with Ben. He's proactive and takes the time to match the right property to the most suitable tenant. He's recently helped us find new tenants for one of our lets. A pleasure to work with. We also use BJB to manage a number of our rentals. Dominika in property management has been fantastic. Always helping to resolve any issues quickly, from repairs to inventory and queries in general. Thank you!

Afzaal · 10 November 2024