Peter Lane and Partners reviews

★★★★★ 1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service! Complete lack of communication and care. Yes, a quick sale but that was due to the house my parents were selling through Peter Lane and nothing to do with the agents. My parents heard absolutely nothing from you throughout their sale (including about the arrangements for the completion day and key collection!!!), which was in stark contrast to the estate agent handling their purchase - who kept in contact throughout and even brought round a beautiful bouquet of flowers on their moving date. We are appalled! It’s no wonder we were warned off you by other people. Learn a lesson Peter Lane - picking up the phone costs nothing!!! 😡

Claire · 15 December 2023

★★★★★ 5/5

Google

We are were first time buyers and Caroline was fantastic with her support. She was always so fast to respond and follow up with anything needed. We found the perfect home and we’re so grateful to Peter Lane!

Kelly · 22 June 2023

★★★★★ 5/5

Trustpilot

Excellent service - from a buyer's perspective

Peter Lane & Partners recently provided me with an excellent property purchasing experience. The sales negotiator, Laura Fergusson, was great at answering any questions or concerns I had about the property and was very timely and effective with her communications between myself and the vendors. Once the sale had been agreed, the after sales manager, Anne Marie Spence, kept regular contact with me and was extremely helpful throughout. Notably, Anne Marie was eager to find an exchange and completion date that suited everybody, not just the sellers. Everyone I've encountered at Peter Lane & Partners has been very friendly and respectful; they are clearly keen to ensure that both the seller and buyer have a positive experience. I can highly recommend Peter Lane & Partners to anyone in the Huntingdon area who is looking to purchase a property.

Alex · 22 June 2022

★★★★★ 5/5

Trustpilot

Excellent service, would highly recommend

We used Peter Lane to purchase our first home and have nothing but positive things to say. Cath was very helpful, friendly and professional throughout. We were pleased with the service we received, Cath ensured we were kept up to date, could view the property as many times as needed and answered any questions we had quickly. Nothing was too much to ask, we would highly recommend - thank you!

Natasha · 24 May 2023

★★★★★ 5/5

Trustpilot

Lincolnshire to Cambridgeshire

Moving from Lincolnshire to Cambridgeshire in my eighties was daunting but dealing with Peter Lane, Huntingdon made the transaction very smooth.Staff very helpful when I just called in with questions, surveys were arranged by the staff. Would certainly recommend Peter Lane for a smooth relocation.

June · 22 October 2024

★★★★★ 5/5

Google

Peter Lane have now sold two properties for us. Stuart, Gavin and Caroline are friendly, helpful, efficient and professional. They go the extra mile to liaise up and down the chain to hold it together and ensure a successful sale. There are several good estate agents in St Neots but we think Peter Lane are the best. Highly recommended

Michele · 12 November 2024

★★★★★ 5/5

Trustpilot

💯% service

I have just sold my house through Peter Lane and Partners in Kimbolton. I could not have had a better service. Cath was an absolute star and kept me informed throughout the process going way beyond the second mile to make sure the sale went through. I cannot recommend them highly enough.

Shirley · 18 August 2021

★★★★★ 5/5

Trustpilot

A Proffessional Company

The sheer professionalism of this Estate Agents cannot be more highly praised. They have been informative, attentive, supportive, accurate in their assessments of values and market trends.

Tillerman · 23 July 2026

★★★★★ 5/5

Trustpilot

Excellent Price, Excellent Service

We got a valuation from Peter Lane which was significantly higher than other estates agents locally, thinking this may slow down the process (which we were happy with) we went with them to try for the higher price. However before we even got to market the property, Peter Lane found us a buyer who made an offer immediately at the higher price. They have been excellent throughout, managing visits on our behalf and communicating at all times. They are very professional and helpful during the legal process. I highly recommend using them to sell your property.

Customer · 10 March 2025

★★★★★ 5/5

Trustpilot

Absolutely faultless service!

Absolutely faultless service!! The house was fairly valued, sold within a week with plenty of communication along the way.A very friendly team that couldn't do any more to make this a painless experience and a special thank you to Gillian, what a lovely lady.Thanks Peter Lane, would recommend you all

Sharon · 29 July 2021

★★★★★ 5/5

Trustpilot

To the great team at Peter Lane

To the great team at Peter Lane, Huntingdon. Fantastic service and no questions unananswered at every stage of sale and purchase. Thank you!

Natasha · 9 August 2026

★★★★★ 5/5

Trustpilot

Great, efficient, experienced service

Very helpful staff from taking instructions, photographs and marketing the property at the outset through to exchange of Contracts. Thanks to Matt and Gillian for making it happen. Gillian was a tower of support and her experience makes things happen.

Michael · 7 November 2022

★★★★★ 5/5

Google

Fantastic service from Gavin and the team were very helpful and knowledgable with helping me sell my mothers house as an estate sale recommend to anyone whom needs to sell their property

Lawrence · 22 June 2023

★★★★★ 5/5

Google

Gavin, Stuart and Caroline could not have been more professional in selling our home. From the advice we received prior to marketing the property, the speed with which it sold after marketing and the assistance during the conveyancing process we could not have asked for more. It was probably not an easy house to sell and the conveyancing process was long and delicate but with sensible advice from Gavin and persistent chain chasing from Caroline we were kept fully advised and the transaction completed. We could not be more satisfied.

Linda · 22 June 2023

★★★★★ 5/5

Google

I don't usually do reviews but having used Peter Lane & Partners, St Neots to sell my Mum's house, I decided that I would break my rule ! I worked mainly with Caroline and Gavin and the customer service was excellent. I am not resident in the UK so this made the process much more complicated but they both went above and beyond to ensure that the sale went smoothly and quickly. They are both incredibly knowledgeable and personable, extremely efficient and nothing was too much trouble. It was clear from the start that they had much more to offer than other estate agents. Gavin did the valuation which was actually lower than their competitors but he explained very clearly the reasons why and he was right. The others totally over valued it and would have wasted a lot of our time. If you are going through the stressful process of buying and selling property, you want to work with people who can make it easier for you and I would have no doubts at all in recommending the brilliant service that they offer.

Diane · 22 June 2023

★★★★★ 5/5

Google

We recently used Peter Lane to both sell and buy a property, and would thoroughly recommend their services. As it was our first time moving house, from valuation through to moving day we received the best support from Caroline who carefully spent the time with us explaining each step, kept on top of all the processes and smoothly conducted all of the solicitors and vendors in the chain. She was instrumental in getting the chain completed in time for us to move before our mortgage deal ended, for which we are ever so grateful. If you are considering buying or selling in St neots, go to Peter Lane!

Nicola · 22 June 2023

★★★★★ 5/5

Trustpilot

Our sincere thanks to Kimbolton for a…

Our sincere thanks to Kimbolton for a smooth, fuss-free process when purchasing our home. They monitored and facilitated the process constantly and communicated regularly. They have a good knowledge of the area and were able to recommend trades and arrange access to the house for quotes. Cath was caring and considerate and there was always someone available when we rang. I highly recommend them.

C · 5 June 2023

★★★★★ 5/5

Trustpilot

Bought my house with Peter Lane

Bought my house with Peter Lane. Gavin was absolutely fantastic and kept me updated throughout the whole process. I dealt with Caroline on completion day who was also very helpful on the day. Customer service was excellent and I would not hesitate to recommend them.

Stephanie · 18 July 2024

★★★★★ 1/5

Trustpilot

We would never buy or sell through Peter & Lane

We purchased our house through Peter and Lane and would absolutely never do it again. Even if our dream property came on the market, we wouldn’t buy if it was listed with Peter and Lane, it goes without saying based on our experience as buyers we certainly wouldn’t instruct them to sell. The viewing was awful, the agent saw us waiting outside the property but left, we had to call the office and ask for her to return, she then rushed us and blamed us for the viewing running over. The communication throughout was extremely poor, they were incredibly slow, the customer service was awful and the lady managing our purchase was extremely rude. When we raised our concerns we were told that various people had 20+ years experience and that the agency was well respected and established so our feeling is that they rely purely on this and think that years of experience is more important than providing a good service.

Lianne · 20 May 2023

★★★★★ 5/5

Trustpilot

Sound advice and great service

We have used Peter Lane several times for both buying and selling. They have really good knowledge of the area and the local market. They really do manage the whole deal from start to finish, making sure everything is going to plan and everyone is fully informed.

Robert · 17 January 2026

★★★★★ 4/5

Trustpilot

Peter Lane & Partners were experienced…

Peter Lane & Partners were experienced and helpful during the purchase of the property and swiftly responded to any queries.

Harry · 4 August 2026

★★★★★ 5/5

Google

Fabulous service from Peter Lane St Neots. In particular Gavin and Caroline. They kept us informed and were always on hand for advice. Highly recommend!!

Ali · 25 October 2023

★★★★★ 4/5

Trustpilot

Peter lane service quality

Peter Lane agent was good through our buying process. Sometimes we could not reach the agents because they were busy.when we bought the house we realized that water floating through one of our bathrooms directly to the kitchen ceiling and through the light bulbs while having a shower! Thank God, the safety fuse stopped the electricity and we are still alive... This kind of life-threatening faults must not be covered through the selling process. Agents should be very careful about this kind of issues for not to victimised their customers.

Senay · 4 March 2021

★★★★★ 5/5

Trustpilot

Absolutely first class

Absolutely first class, from Tracy and all of the rest of the team. They kept us fully informed with e.mails and phone calls , we knew at all times where we stood . Thank you Dave

David · 17 November 2022