Peter Lane and Partners reviews

★★★★★ 5/5

Trustpilot

Great staff

The staff at Peter Lane were so helpful. Nothing was too much trouble, on both our sale and purchase. I really don't think it would have gone through without them. They were always available on the phone, and no matter who I spoke to, they were able to deal with the matter, rather than fob me off. I wouldn't hesitate to use them again.

Christina · 23 July 2025

★★★★★ 5/5

Trustpilot

Buyer March-December 2020

I was a buyer, first viewed houses in March 2020, made an offer around April, (lockdown did slow the house buying process down, mainly due to the mortgage side of things, but this is the same for everyone), I was able to collect keys in December. Katie Taylor was my main point of contact. I find the team to be really responsive and engaging. They were quick to answer my questions and were even able to help me out post-closing to swiftly contact the seller (who is now overseas) so we could stop the burglar alarm which we had triggered, this was resolved within 10 minutes. Additionally, they also helped to gather some further information from the seller during the house buying process which I was very grateful for. I had a pleasant experience with Peter Lane and would happily recommend.

Lewis · 4 January 2021

★★★★★ 5/5

Google

Peter Lane St Neots were fantastic on my recent house sale. Stuart and the team made the whole process stress free. Great communication, easy to get hold of and proactive updates. I wouldn’t hesitate to use them again!PositiveResponsiveness, Professionalism

T · 22 June 2022

★★★★★ 5/5

Trustpilot

Tracy and her team at Peter lane were…

Tracy and her team at Peter lane were quite efficient in their services , timely information and reassurance was much appreciated.

Claudia · 17 May 2025

★★★★★ 5/5

Google

We bought our property through them and service was exceptional from all the team, especially Stuart. We didn't have a great moving process but Stuart and the team helped us when we couldn't get answers from other sources. Highly recommend Peter Lane.PositiveResponsiveness, Quality, Professionalism

Rachel · 28 August 2021

★★★★★ 1/5

Trustpilot

Poor service, countless errors and little communication!

To say that the service and communication was poor from Peter Lane would be an understatement. I was planning to sell my house through them, and it went something like this:1. An agent came to my home to do a valuation - had done no research on houses sold in the area and didn't know that a house exactly the same as mine had been sold down the street within the past month (by Peter Lane) and although he was here to do a valuation asked me how much to put it on the market for and just agreed with what I suggested....I let it go, he seemed nervous and I assumed he was new to the role.2. Viewings were booked and I was continuously asked to conduct the viewing myself although I had expressed from the start this was not a possibility. I didn’t receive any feedback from the viewings and when I chased, they would say they'd get back to me and never did.3. After initial viewings things went quiet...no communication, no consultative service about what our next steps could be etc.....nothing. 4. After months of no communication whatsoever I called Peter Lane, they apologised and said they’d send someone else round…which they did, he was full of apologies and a promise to ensure we got a better service from this point onwards….we then heard nothing from this guy either!5. The government announced the stamp duty holiday and naturally there was an increase in interest, I received contact when someone wanted to arrange a viewing, no follow up to advise on feedback and on two occasions when I had chased they said that the viewing didn’t take place as their agent had failed to show up at the correct time. There was also another occasion where they had to cancel due to staff sickness (which I understand is an unforeseen circumstance, but after the countless issues I had experienced I was surprised it was my viewing they wanted to cancel).They could then never get hold of the viewers they had let down to rearrange. I assume they had as little trust in Peter Lane as I did at this point.6. Asked Peter Lane to take my property off the market, 1 week later still not done, had to call to chase!At best Peter Lane acted as a key holder to let people in my property, at worst they were stopping viewings as they couldn’t get a simple booking right.

Sam · 2 October 2020

★★★★★ 5/5

Trustpilot

Professional service

I am very pleased with the service provided throughout my house purchase. Right from the beginning, Tracey was on hand to outline next steps and answer my questions, to the end with Gill who was excellent in keeping me up to date and handling a tricky situation calmly. I highly recommend Peter Lane! Very professional, friendly, and knowledgeable - thank you!

Sarah · 5 April 2023

★★★★★ 5/5

Trustpilot

Positive Experience

I dealt with Gavin and the team at St Neots office during first 4 months of 2023 to purchase a property in nearby Cambridgeshire village. As purchaser the service was entirely satisfactory and was a pleasure dealing with the team. I have no problem recommending Peter Lane & Partners for this lovely location where I am living....

GJ · 19 July 2023

★★★★★ 5/5

Google

Wow! What a great experience. From arranging a viewing through to contract completion, Peter Lane were there every step of the way providing regular updates, ensuring momentum was maintained and closing out issues quickly and efficiently. That said, there were no significant issues during this transaction and truly believe this was largely down to the company’s drive to meet everyone’s expectations. I would highly recommend Peter Lane and Partners.

Grant · 17 April 2025

★★★★★ 5/5

Google

I have known and trusted Gavin and Stuart for over 20 years when it comes to property advice, and as always they were fantastic. Having sold my house under very difficult circumstances, they were extremely proactive and professional and nothing was too much trouble. I would highly recommend using Peter Lane in St Neots for any property sale or purchase.

Jonathan · 22 April 2024

★★★★★ 5/5

Google

I would highly recommend using St. Neots Peter Lane. The guidance and support through the whole selling process from Gavin was invaluable and knowledgeable.

Jeremy · 22 June 2023

★★★★★ 1/5

Trustpilot

Terrible, liars, cheaters, not trustworthy

Terrible, liars, cheaters, very-unprofessional including their recommended mortgage adviser who works for fivestarmortgages head office based in Corby.Recently tried to buy a house through Peter lane and partners estate agents- viewed property, offer accepted and qualified by their recommended mortgage adviser, was using their recommended Solicitor, everything was good to go. When the property offer was accepted after few days their recommended mortgage adviser wasn’t comfortable to go ahead with one of the thing, when he wasted my one week and when I tried to call him to clarify he didn’t even bother take my call, how rude he was. I don’t wanna take his name but at least I can put his initials (T) who works for Peters lane and partners Peterborough branch and for Fivestar mortgages.When he denied to proceed with my mortgage application. The lady (E) who was dealing with that property which I was buying I told her I can use my own mortgage adviser who can help me through mortgage process and my offer was already accepted.I spent a lot time by filling a solicitors forms, sending a variety of docs and mortgage adviser forms, when everything was done and my mortgage adviser was ready to submit the application, This liar told me they had higher offer on the property they didn’t even informed me until my mortgage adviser said he is ready to submit my application. I had long argue about it how they can do this to me, without informing, how they can accept somebody’s else offer because my offered was accepted and I was preparing my application to submit to the bank.Rang in office more than 5-6 times to speak with (R) who was dealing with property with no success, All I was told by another liars sitting in office She told me while ago they had an higher offer and you know that, very surprising. If they would have told earlier then I would have stopped my mortgage adviser to do any credit search and I didn’t need to waste my that much time finding a solicitor, filling their forms and rest of the thing until offer got accepted.Like a mortgage adviser this (E) also didn’t bother to contact me, eventually I tried again 7th time before they close their office, I spoke to her despite my offer was previously accepted I increased my offer again then another buyer because My solicitor was ready, asking for memorandum of sale and mortgage adviser was ready to submit my application.Here next day comes, I have been waiting since morning for her call for an update but no response, I decided to check property online, I was very angry. surprised that when it was showing sold, immediately I rang in office to find out what’s going on (E) liar and cheater told me it has been sold to another buyer and made an excuse I was going to call you but I missed. Sounds like a they had already decided to go ahead with another buyer before my higher offer. This is the story for these liars and cheaters sitting in that office.I’m sure I will never use them again because they are not trustworthy. They are liars and cheater who never stick with their words.Avoid them at any cost.

Jay · 16 March 2019

★★★★★ 5/5

Google

I would recommend Peter Lane to anyone buying a property. We sold within a week of our property being on the market and Caroline was so very helpful, she took all the stress away from us and went far beyond the call of duty.

Gill · 22 June 2020

★★★★★ 5/5

Trustpilot

Friendly, approachable and hand holding

I would not have bought my house had it not been for the care, approachability and relatability of Tracy Sullivan who was brilliant. We had a couple of hiccups but she dealt with them so well, I wanted her to be there when I celebrated completion. Thanks Tracy for my lovely house - I’m so happy here.

DD · 5 April 2023

★★★★★ 4/5

Trustpilot

Property Sale and Purchase

We sold our property and purchased our new home through Peter Lanes. Tracy kept me updated regularly and was available during these strange times to oversee the progress of both of our property transactions. There were multiple delays with our purchase but Tracy continued to update and make whatever communication was necessary to help progress things. I would use PeterLanes again if Tracy was there as I found her very helpful throughout.

LisaM · 12 April 2021

★★★★★ 5/5

Google

My partner and I recently purchased a house through Peter Lane & Partners and had a great experience. We were first time buyers who were expecting to find the process difficult and overwhelming, but the team at Peter Lane & Partners made it very straightforward for us, and communication between us, them and the sellers was slick and efficient at all times. Highly recommend- thank you!

Carly · 5 April 2025

★★★★★ 5/5

Google

Caroline acted on our behalf for the sale of our property and provided a professional and thorough service throughout. Her communication throughout the process was first class and I would have no hesitation in recommending Caroline, and Peter Lane & Partners to others looking to buy or sell in the area.

Ben · 28 July 2024

★★★★★ 5/5

Trustpilot

We had a fantastic experience with…

We had a fantastic experience with Peter Lane Kimbolton (especially Cath!) who helped us exchange and complete on a property within a month, enabling us to beat the stamp duty holiday deadline! Hugely knowledgeable and very efficient

Sorrel · 17 July 2021

★★★★★ 5/5

Trustpilot

Peter Lane and Partners Professionalism

Peter Lane and Partners were extremely professional from the word go, quite understanding and accommodating. House did get sold under tough market conditions.

Raj · 7 May 2026

★★★★★ 4/5

Trustpilot

Paul was honest and trustworthy

Paul was honest and trustworthy. Cath was hard working and responsive. My only criticism was their recommendation to use dezrezlegal who I found to be pretty incompetent.

Richard · 17 November 2022

★★★★★ 5/5

Trustpilot

Very efficient, pro-active and excellent communication

Colin Turner and the rest of the team at Peter Lane did a great job selling my home last year (Sep-21). The photography and Rightmove listing was excellent, and attracted a large number of buyers within the first week of being advertised, one of which I accepted an offer on at the full asking price. After that I found Peter Lane to be very efficient, pro-active and quick to respond to any communication. Would definitely recommend to friends and family.

Chris · 19 March 2022

★★★★★ 5/5

Trustpilot

Peter lane & Gill Johnson

This is a review for Peter lane & sale progressor Gillian Johnson. This sales company are amazing. They were selling the house I was purchasing. They are all very friendly and helpfull. I would highly recommend if you are wanting to sell your property. I know I didn’t and only purchased but just from this experience and the constant contact I was kept in I would personally like to sell with Peter lane in the future. My experience was that it was a little difficult and stressful at times but that is just the process to moving. It wouldn’t have been as easy if it wasn’t for them and specially Gill Johnson whole was the sale progressor. She was very informed and kepted a close eye on each stage of moving. Very friendly and knowledgeable. We even formed a sort of friendship through the process. She took an interest in other things outside of moving and I really did feel that made it more comfortable for me to ask questions as I am selling and buying for the first time. Really recommend Peter lane. Great people and very persistent to get to the exchange. Thank you

Lauren · 17 March 2022

★★★★★ 5/5

Trustpilot

Peter Lane in Kimbolton are absolutely…

Peter Lane in Kimbolton are absolutely fabulous. They go beyond the extra mile. Cath is professional and sticks with the customer to get the sale over the line. Thank you so much.

Mrs · 11 February 2022

★★★★★ 5/5

Google

We bought our new home from Peter Lane. Gavin and his team were very helpful and kept us in the loop from day one to moving day! Gavin especially was very considerate and always responded to emails immediately. I would definitely recommend 😊 …

Denise · 23 June 2018