Peter Lane and Partners St. Neots reviews

★★★★★ 5/5

Trustpilot

Outstanding service

When you choose an estate agent you read the reviews but you never know if you have made the right choice until you start working with them. We are pleased to say that Peter Lane and Partners exceeded all our expectations. They were so helpful and took real care in their dealings with us. The level of communication we had throughout the whole process was outstanding which we found very reassuring. Everyone we dealt with at the office went over and above to ensure that we were happy with everything. This produced a quick sale with the minimum of fuss. We would highly recommend Peter Lane and partners to anyone considering selling their property.

Derek · 24 January 2022

★★★★★ 1/5

Trustpilot

Worst Experience we have had with a dishonest agent

We had an awful experience with your team at the kimbolton branch. I don’t think your staff are very honest and helpful at all. We struggled to get anyone to contact us about viewing the house. We finally met someone at the property who seemed to want to put us off the sale. We then tried to negotiate a price that the vendors were happy with. We very much feel like we were played by the agent. Unfortunately never got any direct or honest answers from the agent and for 3 months we didn’t know our position and felt messed around. We won’t be using viewing properties with you again and definitely won’t be selling a property through you.

Miss · 20 December 2021

★★★★★ 4/5

Trustpilot

Estate agent

Estate agent, Matt, was so personable and very much the reason we chose them as our estate agent. All staff are an absolute pleasure to deal with and made the process very simple and smooth. Kept in touch with us through the whole sale.Gill was fantastic at keeping the chain in motion and ensuring the process didn't stall as well.

Adam · 21 June 2022

★★★★★ 5/5

Trustpilot

Customer service, expertise and care

We purchased our house via Peter Lane and Partners and could not fault them, top customer service at all time, nothing was too much trouble, efficient and easy to get hold of. Tracey went the extra mile to make our purchase experience seemless. Thank you !!

LUCY · 26 September 2023

★★★★★ 5/5

Trustpilot

Five Star Service

We would thoroughly recommend Peter Lane & Partners. Laura Murphy was professional, communicative and active throughout the process, but also managed to be empathetic and maintain a sense of humour. Buying and selling can be stressful. Laura was a fantastic person to have by your side, holding your hand throughout.

Debra · 7 June 2023

★★★★★ 5/5

Trustpilot

Very happy with Gavin and the team at…

Very happy with Gavin and the team at Peter Lane & Partners , St Neots branch . They handled our late father’s property sale, from probate valuation through to completion . We found them very efficient and friendly also had a very professional approach.We would highly recommended them .

Karen · 26 June 2023

★★★★★ 3/5

Trustpilot

A strange experience selling my…

A strange experience selling my property with Peter Lane. Despite a handful of viewings and a successful sale, feedback from viewings was poor unless an offer transpired and worse still, the office staff made a series of assumptions on an acceptable sales price without consulting me first, based on a previous offer.I’ve bought and sold ten properties in my life, this was easily the poorest experience. It took six months for PL to commission floor plans and put the property in their window and when this was done, I had an influx of viewers and it sold quickly. Meanwhile I watched viewers and sales come and go on weaker adjacent properties advertised elsewhere.I accepted an offer which a few days later was withdrawn. Peter Lane then advised the next party what I would accept. However, meanwhile, two adjacent properties had gone up for sale at a higher price, my property being the better quality and position; could have fetched a higher price.To summarise, timely feedback is the main issue. Making assumptions without consulting being the other.My property was a low priced holiday home. The whole experience made me feel cheap.Thanks Peter Lane for finding a buyer. However, as an agent, you have either got complacent or have lots to learn about customer service.

Mike · 25 October 2021

★★★★★ 5/5

Google

Peter Lane and Co have been fantastic in facilitating our move. We were buying our first home and they have made the experience stress free. A special thanks to Gavin. We would definitely recommend them if your looking at buying a house.

Raks · 23 June 2018

★★★★★ 5/5

Trustpilot

Providing a calm progression through what is classed as a stressful experience

A big thank you to the staff at Peter Lane who steered me through what I’d been told would be a very stressful experience. They were there every step of the way, helping and guiding. They respond quickly to messages and their wealth of experience and calm manner helped make the process feel relatively stress free.

Nonni · 5 June 2025

★★★★★ 5/5

Trustpilot

Very professional, knowledgeable & friendly service

I really appreciate the level of communication and detailed information I've been provided at every stage of the process. In particular, Tracy Sullivan & Matt Ashman have been very responsive, clear & honest. Having been abroad throughout the whole process, I can attest to the relative ease with which the deal was concluded. Tracy has also been very supportive when liaising with the solicitor and the buyers to streamline communication back & forth and help push matters when things slowed down. All in all, I'm very pleased with Peter & Lane's service and would certainly attest to their professionalism and knowledgeability.

Tamer · 8 October 2021

★★★★★ 5/5

Trustpilot

Good customer service

We needed a quick exchange before end June and Cath went above and beyond to make it happen. She was even pleased to help when I rang her on her day off :)

Jon · 15 July 2021

★★★★★ 5/5

Google

I would like to endorse Peter Lane as an exceptional estate agents. From start to finish, you can rely on a first class service. Not only are you always kept informed of your sale status, you will also find that the caring staff will follow up any enquiry's or issues you may have. If you are looking to sell your house, or in the market to buy, please look no further than Peter Lane. If you have the good fortune to have your sale or purchase handled by Caroline, you will have the best service in St Neots by far.PositiveProfessionalism

Kevin · 22 June 2021

★★★★★ 5/5

Google

My partner and I have just purchased a house in St Neots. Caroline showed us around the house and was very calm and chilled compared to some other agents we had used in the St Neots area. Had an answer for every question, gave us great advice with regards to making an offer and kept the process moving between us and the seller. If we ever sell then it's a guarantee to use her. Thank you so much, Caroline.PositiveResponsiveness, Quality, Professionalism, Value

Christopher · 22 June 2021

★★★★★ 5/5

Trustpilot

Peter Lane were involved in the sale…

Peter Lane were involved in the sale and purchase for my parents move and also the purchase of my sister's house so, we were satisfied that Peter Lane were selling the house we wanted.They have always been accessible by phone and quick to respond by email. They have gently kept things moving along and checked that things are being done. I would recommend going with their partner solicitors as they have a relationship with the conveyancers and could keep up to date with exactly where the transaction was at.

Megan · 3 June 2021

★★★★★ 5/5

Trustpilot

Purchased property recently (St Neots)

Purchased property recently (St Neots)Thank you Caroline for your hard work and endless help. you been so supportive and well knowledgeable for customer handling.And also thanks to Gavin

Ajith · 21 January 2022

★★★★★ 1/5

Trustpilot

Only interested in chasing commission…

Only interested in chasing commission and completely dismissive of the fact that they are dealing with real peoples lives.

David · 20 April 2026

★★★★★ 5/5

Trustpilot

Peter Lane & Partners Kimbolton…

Peter Lane & Partners Kimbolton couldn't have done more for us as sellers. They were with us from start to finish, looking at different ways to market our property, approach buyers and then supporting both ourselves and our buyers with queries all the way through to completion. I truly think they went above and beyond informing us throughout and always available. I would absolutely recommend them. Thank you!

Lucy · 15 December 2022

★★★★★ 5/5

Trustpilot

Very happy costumers

We are very happy with the professional valuation and marketing of our property. Everything went to plan on time which was essential for us when moving out of the UK.

Family · 28 July 2021

★★★★★ 5/5

Trustpilot

Cath Hoof was superb!

Cath Hoof, Jane and Paul at the Kimbolton office were absolutely outstanding during our sale. A highly personable and committed team. Cath in particular, went above and beyond arranging potential buyer appointments that resulted in 3 offers within the first week!She also took time to stay connected, offered recommendations for supporting removal of furniture, but was also a 'rock' during a very difficult personal time for me. I really can't thank the team enough for their excellence.

Rachael · 23 September 2021

★★★★★ 5/5

Trustpilot

House Purchase

The Agency was very helpful , great communication , they took me smoothly through the whole process of buying property . As a foreigner with limited English it is always harder to communicate however they supported me well . Thank you

Grzegorz · 9 October 2023

★★★★★ 5/5

Google

I have recently sold my property with Peter Lane after purchasing it with them 6 years previous. I honestly can not fault them. They are professional, honest, understanding, efficient, everything you'd hope for when buying or selling a house. Nothing was too much for them to do and I would recommend them to anyone in a heartbeat! Absolutely brilliant, thanks guys!

Emma · 22 June 2023

★★★★★ 5/5

Trustpilot

I am just so pleased that I chose Peter…

I am just so pleased that I chose Peter Lane for our sale. It was a difficult time due to losing both my parents, but all of the staff made it so stress-free. Exceptional customer service, every email and call answered. Lovely people at the end of the phone, and a very successful sale. I would highly recommend using Peter Lane to anyone wanting to buy and sell.

Frances · 10 October 2022

★★★★★ 5/5

Trustpilot

Very satisfield!

Peter Lane have now acted in the sale or purchase of 5 homes for me and my immediate family and we are very satisfied with their service.For my most recent sale, the buyer became difficult - raising trivial queries last minute and asking for an unreasonable reduction in the price. Peter Lane handled this well and respectfully kept the pressure on the buyer keeping things moving and were firmly on my side and kept me calm!

Megan · 26 August 2021

★★★★★ 5/5

Trustpilot

We set them a challenging task

We set them a challenging task, to find a purchaser from scratch within 4 weeks. They presented the property through a superb brochure and fulfilled our request via Cath Hoof, whom we cannot praise too highly. She could not have done more if she had been selling her own home and always went the extra mile. They did a superb job and took as much of the pressure off as they possibly could.

Jennifer · 10 February 2022