Trusted Agent profile · St Ives, Cambridgeshire
Verified
★★★★★
843 reviews across 3 platforms
24-26 Crown St, St Ives, Cambridgeshire, PE27 5AB
Part of Thomas Morris, see every office.
Thomas Morris's office in St Ives, Cambridgeshire, at 24-26 Crown St, is rated 4.7 out of 5 across 843 reviews on three platforms, including 730 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Thomas Morris won in 2026.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Ives office, from every platform, shown as written. First names only.
5/5
GoogleWe had a fantastic experience with Nielsons Estate Agents from start to finish. The whole process was smooth and professional. Kirsten Olverman was absolutely amazing throughout. She was always responsive, knowledgeable, and genuinely …
We’re delighted to hear you had a great experience with Neilsons and that the process was smooth and professional throughout. … More
5/5
GoogleUsed Arden for well over a decade: can honsestly say they have been very fair and efficient with me. Always giving me at lease 3 options/quotes if works need to be repaired. And of course , some lovely tenants, who have always looked after the properties. My point of contact throughout has been Malcolm and he is the main reason, I still rent out my properties. Makes my life very easy , as I am not always in the UK.
Thanks you for this super review, it is very much appreciated.
4/5
GoogleIn House were the agents selling the property. Always very helpful and helped out a lot in what was a difficult process. Everyone I spoke with or met during house viewings etc were very professional and very nice.
Thank you for your kind review and for taking the time to share your experience. We’re really pleased to hear that our team were helpful and supportive throughout what we understand was a challenging process. It’s great to know you found everyone professional and friendly during your viewings and conversations. We truly your feedback and wish you all the very best in your new home.
5/5
GoogleA big thank you to Guy for a seamless sale! Selling a home can often feel like a daunting process, but Guy made it a smooth process. From the very beginning, his professionalism, market expertise, and consistent communication stood out. Thank you for your efforts and support throughout this journey!
Thank you so much for your kind words! We're thrilled to hear that Guy made the home-selling process seamless for you. We'll be sure to pass along your gratitude to him. Best of luck with your next chapter, and please don’t hesitate to reach out if we can assist you in the future!
5/5
GoogleArden have managed our property for a number of years now. Always a professional and efficient service. Tommy and the team are always a pleasure to work with and we would highly recommend them!
Thanks Doug!
5/5
GoogleWe have worked with Tommy and the Arden team for many years and have consistently found them professional, responsive, and easy to deal with. They are always proactive and attentive when handling repair requests.
Thank you Kym!
5/5
GoogleKat and the team at Arden are first rate in managing my BTL properties. As expected challenges sometimes arise and they are always quick to support and resolve any issues.
Thanks Andrew, lovely review much appreciated!
5/5
GoogleWe worked with Justyna who gave us brilliant guidance and support whilst helping us get the best possible mortgage deal for us. Thanks again Justyna and the team!
Thank you Tara, your recognition of Justyna's contribution is very much appreciated
5/5
GoogleExcellent experience from start to finish. Our estate agent Alana was absolutely first class and made so much effort to keep us informed of the process and get a competitive sale price of our property.
Thank you so much for your five star review James. We're delighted to hear that you had an excellent experience from start to finish and that Alana was absolutely first class, keeping you informed throughout, while helping ensure you get … More
5/5
GoogleRhonda and the team were friendly, professional and really helpful in guiding us through the process to sell our home.
Thank you for sharing your experience! Rhonda and the team are so pleased to know you found them friendly, professional, and helpful every step of the way. We’re delighted we could help you achieve a positive outcome. Best wishes for everything ahead!
5/5
GoogleWe were really pleased with your service . Evan and Lewis were helpful and kept us up to date with everything that was going on. We appreciated all the work they did in helping us sell the property on behalf of Mrs. Miriam Sutton. …
Hi Derek, thank you for taking the time to leave a review for us at Thomas Morris St Ives. We're happy we could meet your expectations! Please pass on our best wishes to Miriam
5/5
GoogleAlways very friendly and approachable whenever we had to contact them regarding any aspect of our tenancy. It didn’t matter who we dealt with in the team, we always got a consistently high level of service. They felt like a genuine bridge between us and the owner always working hard for the best for both parties. Any issues we had were always promptly handled.
Great to read this Sam, our lettings team are a dedicated bunch. Glad to see that this was recognised, thank you for the kind words
5/5
GoogleThank you to the team at Thomas Morris. We found them to be very helpful, friendly and efficient. Special thanks to Sheetal, Sue and Mags who were all very helpful.
Thank you for reconising the hard work of our Property Management team, it will mean a lot to them.
1/5
GoogleHorrible experience applying to be considered for a rental property with Arden. Not only did we have to pay the full ‘deposit’ in order to submit our application for the property without confirmation of receipt of this deposit, I was asked inappropriate questions about whether I was currently in my overdraft though I had provided plenty evidence of proof of funds. The reasons for denying our application were flimsy and suspicious, but reading between the lines it is possible this company is simply racist and discriminatory given I had provided my photographic ID clearly showing I am a person of colour. Highly discourage anyone from applying for a rental property with Arden especially after 15 years renting from various agencies and landlords in Edinburgh with no issues. No apology was provided and the experience was wholly denigrating. The line of questioning was intrusive and unnecessary. It was clear they were simply looking for an excuse to deny the application and it is unclear whether our application was actually discussed with the landlord. I have never been so insulted and egregiously treated in my life by a property agency. I hope they engage their staff in sensitivity training and exercise more empathy when it comes to tenancy considerations, especially given the nature of the housing market. We had a stellar recommendation from our previous letting agency.
HI Briana, I am sorry that you were unhappy that you did not meet our application requirements. This was discussed with your landlord wh did not wish to go ahead with the tenancy. When we accepted your deposit and application it was in good faith and your deposit was reurned to you within 24 hours of the application being declined. I understand that this is upsetting and I am very sorry that we have caused this, the decision was not taken lightly.
5/5
GoogleHave have been using GNB for 6 Months now and Edward has been an absolute star his dedication and support have been amazing, always there to help me with the translon and certainly gives the best customer service. It a very good piece software and I would certainly recommend GNB I am very happy that I have moved over to GNB
5/5
GoogleI’ve dealt with Justyna Ferra on several occasions these past few years, she always goes above and beyond and is very supportive, I recommend her fully.
Thank you Dominic, Justyna will be made up by your comments and recommendation
5/5
GoogleExcellent team. All very knowledgeable and eager to assist. Special mention to Justyna. As Tina Turner would sing "She is simple the best"..She had guided us through the purchase of our new home. She explains everything throughly and always gets back to you if you call or email..Well Done Thomss Morris Sales & Lettings St Ives
Thank you again for taking the time to let us know how we did. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
5/5
GoogleWe have had a great experience with the St Ives team, marketing our property and finding a buying within 3 days. Thank you in particular to Dan and Sue showing our house at short notice so close to Xmas. We bought our house through Thomas Morris and it seemed logical to use them as we move on. They are experts in the local market and we would recommend their service based on our experience.
Thank you for your kind review Nigel. We trust you had a good Christmas. Can we wish you a happy and healthy 2026
5/5
GoogleWe have just exchanged contracts on a bungalow sold by Thomas Morris and they were always really helpful. They actually got back to us when they said they would. Alison has been amazing chasing things up and getting all the answers we …
Hi Lynnda Thank you for your kind review and for the feedback. Alison and the team will be pleased that you found them responsive and helpful.
5/5
GoogleI’ve been renting with Arden for six months. During this time, Arden’s property manager, Kat Usher, has always been responsive, reliable, and helpful. Their repairs and maintenance platform is also very convenient and hassle-free. I am now moving to another Arden's refurbished property managed by Kat and Morag. Thanks to them, the property is professionally cleaned at the start of the tenancy, and I am very happy with the smooth move-out and move-in process.
Thanks you so much for leaving this review!
5/5
GoogleWe moved to our cottage September 2023...we would just like to thank Guy , for showing us around, when we went to view. We loved the fact that Guy wasn't pushy. He was extremely polite,and professional. we would certainly recommend In house estate agent, to anyone thinking of moving. Our move went smoothly, Than, you again, to Guy and the team at In house, for being so amazing. Bob and Jane Evans .
Hi Bob/Jane. Thanks a lot for the review. We dont believe that the pushy approach works these days, and Guy epitomises that. We hope you are enjoying your sweet little cottage, I hear you've transformed it. IH. X
2/5
GoogleMy agent was very distant and could only be accessed occasionally by email, which he sometimes didn’t reply to, forcing me to call Arden directly. I had to beg for a second dehumidifier, they did not warn me that living in this flat would cost extra to run two dehumidifiers 24/7. They are also making lots of mistakes in their deposit return right now, if you do choose Arden then don’t let them take your deposit lightly as it seems they make claims about almost anything and will back down when proven wrong.
HI There, I am very sorry to see that you are unhappy in anyway with the property in which you were living or with our service. Humidity in a property is an increasing problem related sometimes to modern living and in combination with the increasing costs of heating. I do not know which property you are referring to, so cannot be more specific but if we are aware that there has been a history of mould we will try our best to make sure that the tenant has all information available to us and is given advice on how to manage this. One thing that I can be completely clear on however, is that Arden never make claims from deposit unless these are 100% justified and in any event any funds requested from deposit are to pay contractors not Arden. We would actually prefer if we could give every tenant their deposit back in full every tenancy, it would be a lot less work for us. If you feel you need to discuss any aspect of your tenancy in more detail, please contact me directly, catriona@ardenpm.co.uk.
5/5
GoogleI am so grateful to every member of staff at Thomas Morris St Ives. They were exceptionally kind and courteous during the sale of my house. They had my best interests at the forefront and the Sales Progressor, Alison, was amazingly patient, positive and reassuring when it became stressful for me due to delays through no fault of Thomas Morris. I thoroughly recommend them.
Thank you for your kind words Gillian, Alison and the whole team will be very pleased. Thank you for your valued business and all the best for the future in your new home
5/5
GoogleFirst class service from Greg and his team, going that extra mile to make sure the sale and purchase completed even through changes in the sale process. Highly recommended. Steve and Janet.
Thanks Steve and Janet it was an absolute pleasure, wish you all the best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thomas Morris's St Ives office has 843 reviews across three platforms: 730 on Google, 80 on Facebook, 33 on Yell.
Thomas Morris St Ives is rated 4.7 out of 5 across all 843 reviews, and 4.8 out of 5 on Google from 730 reviews.
Yes. In The Trusted Agent 2026 awards: Thomas Morris, St Ives won Platinum; Thomas Morris, Ramsey won Platinum; Thomas Morris, St Neots won Platinum; Thomas Morris, Huntingdon won Gold; Thomas Morris, Royston won Gold; Thomas Morris, Biggleswade won Gold.
Thomas Morris St Ives, 24-26 Crown St, St Ives, Cambridgeshire, PE27 5AB.
