Every review we hold for the St Ives office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWould highly recommend InHouse, more specifically Guy who has just got us in to our new home. We were first time buyers so didn't know the process too well. But Guy was always on hand and knowledgeable. Would never miss a phone call or not respond to an email. He is a huge asset to the business. If we move in the future we will use again! Thanks Guy and the team.
Scott · 1 September 2025
Agent replied · 1 September 2026
Thank you so much for your kind words! We're thrilled to hear that your first home-buying experience was a positive one. Guy will be over the moon to know how much his support meant to you. We hope you're settling in well and enjoying your new home. If you ever need us again in the future, we’d be absolutely delighted to help. Wishing you all the best! From The In House Team
★★★★★ 5/5
GoogleKris has been helping us to locate a long term let. He has been great with communication and assisting with viewings over the past couple of weeks. We have really appreciated the extra mile he has gone to, to keep us in the loop.
Janine · 23 April 2026
Agent replied · 7 May 2026
Thank you Janine, Kris takes great pride in helping his clients, he will be made up that his efforts have been recognised. We hope you will be very happy in your new home
★★★★★ 5/5
GoogleI was a tenant at Arden and had an excellent experience! They are very attentive, helpful letting agents who maintained our flat well and were very supportive throughout our time at their rental. Kat was especially helpful and responsive during our time there. I would highly recommend them to anyone searching for a flat
Isabel · 27 January 2026
Agent replied · 27 May 2026
Thanks Isabel, that is really kind of you to leave such a lovely review!
★★★★★ 5/5
GoogleI can whole heartedly recommend Arden to anyone looking for a reliable, consistent, honest and professional letting agent and management company. My experience has been nothing but positive, they handle any issues smooth and efficiently. Azaia my property manager keeps me firmly in the loop with everything which gives me complete peace of mind.
Kat · 27 January 2026
Agent replied · 27 May 2026
Thanks for this Kat!
★★★★★ 5/5
GoogleKris was amazing at finding a tenant for me and was extremely helpful and keen to answer any questions. Communication was spot on and he's always there if I have a query. Great service
Violet · 9 June 2026
Agent replied · 10 June 2026
Thank you Violet, looking after our landlords is an absolute priority for Kris, he will be delighted that you have recognised his commitment to client care.
★★★★★ 5/5
GoogleI have been dealing with Sheetal regarding my end of tenancy. The service from Sheetal has been first class, with regular updates and rapid response and assistance, a real credit to the company.
Mark · 16 June 2026
Agent replied · 18 June 2026
Thank you Mark, Sheetal works so hard to ensure our landlords and tenants are happy. She will be delighted that you have recognised this
★★★★★ 5/5
GoogleWe recently purchased a property with In House and we found Guy to be extremely helpful and on top of the purchase process. He gave frequent updates and chased up solicitors which was extremely helpful so thank you Guy!
Isabel · 1 May 2026
Agent replied · 1 September 2026
Thank you so much for your kind words! We’re delighted to hear that your experience purchasing your property with us was a positive one. Guy will be especially pleased to know his proactive approach and regular updates made a difference during the process.
Wishing you all the best and if we can help with anything in the future, please don’t hesitate to get in touch!
★★★★★ 4/5
GoogleIn house had done an excellent job of managing the rental of my house so when I decided to sell they were the natural choice. Everyting went well with the sale being completed within 4 months at the asking price . The only negative point was someone, presumably with their consent such as a surveyor, left the patio door wide open on a visit.
Chris · 1 September 2025
Agent replied · 1 September 2026
Hi Chris. Thanks for this, you were a pleasure to deal with from the start. IH. X
★★★★★ 5/5
GoogleMany thanks to John and Guy and all of the team at In House. I had an excellent experience with In House Estate Agents when they sold my Mum’s house in Wallingford. From start to finish, the team were professional, supportive and highly …
John · 1 March 2026
Agent replied · 1 September 2026
Thank you very much for your kind review. We’re delighted to hear that Jon, Guy, and the wider team provided a professional and supportive service throughout the sale. We know how important clear communication and guidance are, especially … More
★★★★★ 5/5
GoogleThis is the first time we have used In House to sell a property and we have been hugely impressed by Steve, Charlie and the team. They helped us to achieve the price we wanted, and remained hugely helpful throughout the whole process. We would have no hesitation in recommending their services to anyone looking to negotiate the best possible result. Thank you.
Michael · 1 September 2025
Agent replied · 1 September 2026
Hi Michael. Thank you so much for your kind words and recognition. You and Antonia were a pleasure to work with, we wish you all the best with this next chapter of your lives. Thanks again. I.H. X
★★★★★ 5/5
GoogleConnected with Justyna after speaking to a few advisors. Justyna was the best, and was the only one able to provide us with a mortgage so good that we had money left over after paying the deposit and fees! Highly recommended!
Oliver · 13 March 2026
Agent replied · 13 April 2026
Thank you so much for the recommendation and 5 star review Oliver. We are very proud of what Justyna's skills bring to our business and our clients
★★★★★ 5/5
GoogleBig thanks to Charlie and Guy for their responsiveness during a lengthy sales process. Would recommend!
Zacharia · 25 August 2026
Agent replied · 1 September 2026
Thank you so much for your kind words! It was a pleasure helping you through the process, and we really appreciate your recommendation. We’ll be sure to pass your lovely feedback on to Charlie and Guy! 😊 …
★★★★★ 5/5
GoogleThank you to Sheetal and all of the team for managing everything so efficiently and personably😊 …
Linda · 14 August 2026
Agent replied · 15 August 2026
Thank you Linda, very much appreciate you taking the time to leave us a review
★★★★★ 5/5
GoogleI have worked with Tommy and the maintenance team at Arden on many occasions and I always find them to be extremely professional and organised. They have a real desire to to the right thing and its great to be part of that.
Jeanette · 27 January 2026
Agent replied · 27 May 2026
Thanks Jeanette, itis a pleasure working with you!
★★★★★ 5/5
GoogleAmazing service - highly recommended!
On behalf of everyone at KVS Estates, we would like to extend our sincere thanks to Meena and the team for their incredible responsiveness and exceptional support. They are always available when we need assistance, provide prompt solutions, and consistently deliver an outstanding level of service.
KVS · 19 July 2026
★★★★★ 5/5
GoogleI had a great experience with In House Estate Agents throughout my buying journey. I was initially shown round by Keili, who was warm and informative, and then dealt with Charlie and Guy, who kept things moving and were always quick to respond to any questions. The whole team made the process feel straightforward and well-supported, thank you!
Hanorah · 1 September 2025
Agent replied · 1 September 2026
Thank you so much for your kind words! We're delighted to hear you had such a positive experience throughout your buying journey. Keili, Charlie, and Guy will be especially pleased to know their support made a difference. Making the process feel straightforward and well-supported is exactly what we aim for, so it's great to know we achieved that for you. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleWe bought the flat through In House and did not hesitate to use them again when it came to moving on. The team in Wallingford were very helpful and efficient throughout the sales process. A special mention for Guy who was both exceptional at checking and chasing progress down the chain, and keeping us up to date.
Allan · 1 September 2025
Agent replied · 1 September 2026
Thank you so much for your kind words and for choosing In House again for your move! We’re thrilled to hear that our Wallingford team could make the process as smooth and efficient as possible. I’ll be sure to pass on your feedback to Guy, he’ll be delighted to know his efforts to keep you informed and on track were appreciated. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleThank you all at Thomas Morris and especially Lewis. Very professional and always attentive. Everyone I spoke with had a very positive attitude, which was a breath of fresh air and helped to secure our new home. Thank you.
Corin · 13 February 2026
Agent replied · 13 April 2026
Thank you so much Corin, we'll continue to work hard and support you through yor purchase to ensure the process is as smooth as possible
★★★★★ 5/5
GoogleI highly recommend In House from the purchasing perspective. Charlie, Guy and the team constantly kept on top of the situation, followed up regularly, passed on questions quickly to the Vendors and were always there to help!
Sophie · 1 March 2026
Agent replied · 1 September 2026
Thank you so much for your kind review! We’re delighted to hear that Charlie, Guy, and the team kept everything running smoothly and supported you throughout the purchase. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleThank you to Alex T, Dan and the rest of the team for making us feel welcome and making the purchase a pleasant experience (sorry if I missed anyone!)
George · 1 May 2026
Agent replied · 7 May 2026
Thank you for the review and kind words George, we all sincerely hope you'll be very happy in your new home
★★★★★ 5/5
GoogleFantastic service from start to finish! Charlie was exceptional selling our house, very knowledgeable and helpful. The photos taken really showed our house off (thanks Kat) and Guy did a great job getting it over the final few hurdles, great team effort and would definitely recommend In House to anyone wishing to sell their house.
Angie · 1 September 2025
Agent replied · 1 September 2026
Thank you so much for your kind words! We're delighted to hear the team all played a part in making your sale a success. It was a pleasure working with you, and we truly appreciate your recommendation.
★★★★★ 4/5
GoogleI've been using TM services for about ten years, selling, buying and letting property and generally they give very good service. Most recently I used TM on a managed let to handle the change of tenant process which they did successfully but not perfectly. The services to notify utilities when changing tenants did bit work for me for energy and council tax.
I find that this time find TM were good at contacting me for any issues or updates but not easily contacted themselves e.g. phone numbers given incorrect, calls transferred to unanswered phones, no response to voicemails left or emails.
Fortunately TM have a great asset in Sheetal Shah who handled all the various procedures over the change of tenants which reduced my tasks considerably. Sheetal could also be relied upon to respond to my emails and calls, and was always helpful and patient.
Martin · 5 March 2026
Agent replied · 13 April 2026
Really appreciate the detailed and positive review Martin, Sheetal will be delighted that you recognised her efforts on yur behalf. Thank yu also for the feedback on the issues with the new phone system that was installed, we're naturally sorry for any inconvenience this may have caused you
★★★★★ 5/5
GoogleI’ve had a consistently positive experience over the years with Embrace Financial Services Ltd and wouldn’t hesitate to recommend them to friends and family.
In particular, Justyna Ferra at the St Ives branch has been exceptional. She is always professional, knowledgeable, and incredibly supportive throughout the entire process. The level of service she provides is outstanding, and her personal approach truly sets her apart. She takes the time to understand my needs, explains everything clearly, and makes what can often be a stressful process feel straightforward and manageable.
It’s the combination of excellent advice and genuine customer care that keeps me coming back. I wouldn’t go anywhere else and highly recommend both Justyna and Embrace Financial Services.
Josh · 5 March 2026
Agent replied · 13 April 2026
We really appreciate you taking the time to write such a positive and detailed review of our mortgage operation in St Ives Josh. We and our clients are lucky to have Justyna
★★★★★ 5/5
GoogleGreat experience selling and buying through Thomas Morris. Sue conducted our viewings, her enthusiasm and dedication to selling our house meant we had a sale within 2 weeks. Alex and Lewis had also been very helpful with the process for us and appreciate their support.
Justyna provided us with an excellent mortgage offer, after meeting with us twice we felt so comfortable with her and would not be using anyone else in future. Thanks again to you all in the Thomas Morris Team.
Lewis · 5 March 2026
Agent replied · 13 April 2026
Really apprecaite you taking the time to leave us such a detailed and positive review Lewis
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