Trusted Agent profile
★★★★★
204 reviews across 1 platform
Unit B Ground Floor, Building 1, Linkway West, St Helens WA10 1QT
Leaders Lettings's St Helens office at Unit B Ground Floor is rated 4.1 out of 5 across 204 reviews on 1 platform, including 204 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the St Helens office, from every platform, shown as written. First names only.
5/5
GoogleVery friendly and professional. Helped a lot when I had questions or when I had any issues. Would highly recommend.
Dear Philip Malpass We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleAwful company No communication Not recommended Minus 10 Racist against disabled people who can't work Very annoyed.
Dear Darren Fielding, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleVery nice service, they were very patients and they explained everything to us. On the top of that they gave us a little gift ☺️
Dear Hind Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service. Been with them a few years now as a landlord and they always provide a prompt and professional service, particularly Emma. Highly recommended
Dear Franny1232, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlewe have been with leaders for 3 years and never had a problem, the staff are lovely and always quick to response to any issues we have had. shoutout to rosey for being brilliant as always
Dear Samphorea Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSpoke to Sue Blanch today & was put at ease straightaway with regards to a maintenance issue I had, professional & knowledgeable in the advice she gave me.PositiveProfessionalism
Hello Jessica Reily Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GoogleShocking customer service from branch staff. Had multiple problems from the start of the tenancy and would say that there has only really been the branch manager who has maintained any level of professionalism. Sue B, however is really rude and condescending - to the point of being passive aggressive. If a customer is upset or frustrated it is her job to calm the situation not fuel it. I contacted her area manager (as branch manager is off) and she did intervene, but I was then telephoned by Sue to essentially tell me off for going above her and she seemed intent on making the situation more uncomfortable and stressful than it already is. Contradicted herself on the phone and by email and I had to ask several times for an accurate checkout report. Cannot wait to be done dealing with this firm. Stay well clear. *update* Still not received confirmation of what landlord is trying to claim from deposit, 20 days after moving out. Waiting for this to raise a case with the TDS as we strongly dispute the claims made. It's a good job we aren't waiting for the money for bills as it could leave us in real difficulties with it taking so long to release even what he isn't trying to claim. Appalling service.
We’re saddened to read that you’ve been unhappy with us and our team in Wigan due to the experience you’ve had as a tenant. We aim to provide as much assistance and support as possible to our customers by communicating in a courteous and professional manner, I can assure you that we do not find the type of behaviour you’ve mentioned to be acceptable and your comments have been passed to the Regional Lettings Director, who we believe you have previously spoken too. I’ve had the opportunity to speak with the Lettings Manager in Wigan about your comments and understand that dissatisfaction has stemmed from the deposit release process due to deductions that have been put forward. Deposit deductions are calculated after comparing the inventory report conducted at the beginning of the Tenancy with the check-out report produced at the end of the tenancy and its this report that identifies items which are deemed to fall under the responsibility of either Tenants or the Landlord, I feel it important to highlight that we put forward deductions on behalf of the Landlord as we are instructed by them to do so. We would like to offer our apologies for any dissatisfaction that’s been caused and really regret that you feel the service received hasn’t been up to the high standards expected of Leaders, we hope the above helps provide some clarity to the deposit release and our position around this, should you wish to discuss any of your points further then please feel free to contact us on 01344758596. Kind Regards, Leaders Update: We understand that at the point of leaving your review you hadn’t had a finalised breakdown of the deductions as we had not had these from the Landlord, these have now been provided and are aware that they have been disagreed with so a dispute is being raised. We hope by going through this process you reach an outcome that you are happy with but would like to offer our apologies again for any disappointment caused throughout your dealings with us. Should you wish to discuss any of this further then please feel free to contact us on 01344758596. Kind Regards, Leaders
5/5
GoogleAbsolutely amazing service. Went through the letting process from start to finish. Kept up to date every single step of the way. Amazing portal service which keeps track of everything you have done and need to do. Staff are really friendly and helpful with every enquiry.
Dear Stephen Henshaw Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleResponsive and good quality service. Emma Perrin, my Property Manager is always very helpful and pleasant to speak to on the phone
Dear Stephen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWow. What an amazing services. Was quick and easy to get my keys. Big thanks to Jacqueline and whole team. Strongly recommended letting agency. Thanks a lot.
Hello Ignas Kuper Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleThanks Emma and all the team at Leaders for your help during the year, you have very professional with your service
Dear Liam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI greatly value their quick response staff and their client service. One of the negotiators, Ms. Rebecca Fitzmartin, and I had a positive experience while dealing with her . Without a doubt, I'll tell everyone about this. When I approached many other agents, their responses took a while, and I wasn't happy with them, but leaders were quite friendly.
Dear Kashmeera Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleQuick to answer emails or calls when you have any questions but simple straight forward process with everything explained clearly
Dear Dan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleLettings and property management: really good experience with them, particularly Sue, Shaun and Emma Perrin. Very responsive and efficient …
Dear Cristina Dominte, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleExcellent communication and responiveness. Very pleased with the service, the propoerty manger Emma Perin is a delight to work with.
Dear Paul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAshton-In-Makerfield Branch This estate agent charges fees for renewal of your contract as well as if you decide not to renew. The Ashton-In-Makerfield branch are horrendous. They do nothing to improve their service with this extra money as when you report property maintenance problems they ignore you and then lie about it. They also blame contractors for it. We've had water leaks and a huge crack in our ceiling for months and they simply don't care as long as you pay your rent as well as the fees they charge for doing nothing. Don't let from them. It's way more trouble than it's worth. We are moving away because we've had it.
Hi James Patrick, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at customerservice@leaders.co.uk so we can work with you to make this right. Many thanks, Leaders
5/5
Googlegrate customer sevise from zara very helpful and professional though out my hole experience
5/5
GoogleAmazing letting agency, quick and amazing service from start to finish. Definitely recommend!
Dear Anthony Hunter Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI have rented my property for 4 years now.i have reported various problems over this time and although they send people out to check the problems nobody ever comes back to fix them. If it were just little things then ok, but when the complaints are damaging the property, through no fault of mine, and you have waited over 15 months for a response then I think that is very poor.
Hi Julie, we are very sorry to hear that you are dissatisfied by the service you have received from us, we set high standards for ourselves across our business and take it very seriously when these are not met. I have spoken with the team at Wigan to discuss your feedback, it can be noted that when dealing with repairs we are contracted by the Landlord as managing agent to act under their instructions which means that if any issues are reported to us we relay these onto the Landlord to seek their instruction and authorisation to proceed. The team at Wigan have informed me that before the Christmas period we did have authorisation from the Landlord to proceed with works however sadly as contractor who had quoted to undertake these is no longer working for us it meant they did have to be re-arranged with a different contractor which has contributed to some delays for which we would like to offer our apologies. It can be evidenced that the team instructed the contractor yesterday so we hope these issues will be resolved for you shortly and that we are able to deliver a level of service you are more satisfied with moving forward. If you wish to discuss this further then please contact us on 01344758596. Kind Regards, Leaders
5/5
GoogleFrom beginning to start of my tenancy, Rebecca and Cara from the St.Helen’s district have been really helpful in my first home experience and have been really helpful throughout the entire process. Communication through phone and email has been excellent highly recommend these two especially for leaders. 5 ⭐️
Dear Jake Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleWas after info on renting a flat but only ever (over several days) got to voicemail. Ridiculous way to run a business. From their responses, it appears they only reply to 5* ratings - see where a tenant complains that they were not reporting problems to landlord!!
Dear Web Dude, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleAmazing service by all team..
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleReally helpful from start to finish with our move would highly recommend them
Dear David Hickey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHi just wanted to thank all the Staff at leaders in Ashton in Makerfield. I have been delighted with their help and professionalism from start to finish with my very recent home move. They managed all the processes and the after care support has been exceptional👍 Many thanks Derek McDonald
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's St Helens office has 204 reviews across 1 platform: 204 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Leaders Lettings is rated 4.1 out of 5 across all 204 reviews, and 4.1 out of 5 on Google from 204 reviews, checked 9 October 2026.
Leaders Lettings, Unit B Ground Floor, Building 1, Linkway West, St Helens WA10 1QT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.