Leaders Lettings reviews

★★★★★ 5/5

Google

We were met on time by a well dressed, polite Zara Murray . Zara was well knowledgeable about the property we wished to view , explaining the letting process so we easily understood the company procedures. Zara explained that someone had previously viewed the property and she was waiting their response. Sadly although not successful this time, we would have no hesitation contacting Lookers St Helens ( Zara again)

June · 16 March 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Fantastic experience with Hollie and Zara! Hollie and Zara have been absolutely amazing in helping me find a place to live. They were both so friendly, professional, and patient throughout the entire process. They really listened to what I was looking for and went above and beyond to make everything as smooth and stress-free as possible. Communication was excellent, they kept me updated every step of the way and were always quick to answer any questions I had. Thanks to them, I’ve found the perfect home, and I couldn’t be happier. I highly recommend Hollie and Zara to anyone looking for a new place, their service truly stands out!

Moses · 26 November 2025

★★★★★ 5/5

Google

I have had assistance from Zara M (St Helens branch) through my application process for the move to my new home. Zara has been super friendly and informative throughout the process and has alleviated a lot of stress during the process. I can’t wait to move into my new home with my son. Thank you Zara ☺️

Georgia · 16 March 2026

★★★★★ 5/5

Google

From viewing to moving in it has been hassle free. Clear communication, fully updated all along. Nothing was too much trouble, all questions answered straight away, outstanding customer service, going over and above. Many thanks to Zara and Hollie for your help, updates and support. Thanks for the welcome pack, much appreciated. I cannot recommend you enough.

Shelley · 16 February 2026

★★★★★ 5/5

Google

I have had an amazing experience letting out my HMO property with Leaders. Specifically from a lettings perspective Hollie has been great and Zara has been a star with updates on tenant interest and getting all the rooms rented out with the best tenants. Where ever they go so will my properties.

Adegoke · 26 November 2025

★★★★★ 5/5

Google

Absolutely amazing in every aspect! I have only been with leader for a short time period but everyone i have spoken to, Hollie, Zara to name a few have been exceedingly helpfull. I have been staying with friends recently due to a bad breakup but moving forward the team has answered any questions or queries i have had and made everything as relaxing as possible Highly recommend Pete

Peter · 23 May 2025

★★★★★ 5/5

Google

I connected with Zara who is a Lettings Consultant for Leaders. Zara was extremely helpful, easy to communicate with, and very accommodating! While I was sad the initial rental, I enquired about was no longer available, she was able to show me another property which checked all of my boxes and ended up being PERFECT for my family. I would highly recommend connected with Zara for all of your letting needs.

Crystal · 16 April 2025

★★★★★ 5/5

Google

Brilliant customer service from agents George and Hollie made finding the right place a breeze. Will be recommending leaders to friends and family.

Sulcky · 26 March 2026

★★★★★ 4/5

Google

Thank you Rosey. Since taking over as my property manager, Rosey has been so helpful. She always kept me updated with any queries and didn’t leave me to follow up. My end of tenancy was left on a positive note all due to her hard work and dedication. Rosey is a huge asset to the leaders team.

Millie · 16 April 2025

★★★★★ 1/5

Google

Updated from a 5* Leaders Ashton were great When they closed had to deal with the Warrington group. Landlord wanted to sell the house we were renting and had rented for 2 years refused to sell with tenant, my MIL was diagnosed were terminal cancer and we had to be nearby to help her. None of that mattered. Refused to extended the tenancy for an additional week when I got COVID and didn't want to spread it as I'm not an awful human (unlike my landlord was) but I got the last laugh the property was vacant for over 6 months. Leaders I wish you all the worst and truly hope anyone reading this avoids you like the plague.

John · 16 April 2024

★★★★★ 5/5

Google

Although there were a couple of issues during my start of tenancy which are human errors but Rebecca Fitzmartin from leaders went above and beyond to make sure all of them are sorted and get everything resolved for me even though it wasnt her job to do so. There are still a couple of things to be sorted out but i am comfortable that these would be resolved soon. Thanks Rebecca.

Muneeb · 16 April 2024

★★★★★ 5/5

Google

I truly thank the team for helping with my move, very professional and friendly they made the whole moving experience stress free and simple. Huge thanks to the staff at Leaders especially Cara & Sue. Cara was really amazing, she cleared my doubts and readily made help available where l had a challenge reaching the property management team to see to getting my radiator working. Leaders blew my mind when I was given a welcome pack on move in day. thumps Up. Thank you! :)

Stella · 16 April 2023

★★★★★ 5/5

Google

We signed up with Leaders to maintain our Springfield Road Wigan HMO property last month and I must say that they have been excellent in all dealings with them, from signing up to takeover, and all the way through to now running the HMO for us. They cannot seem to do enough for us. We dealt with Stephanie originally and now dealing directly with Becky on most matters, and they have both been brilliant. I thoroughly recommend using Leaders St Helens for local HMO lettings. Keep up the good work :) Many thanks Neil

Neil · 16 April 2023

★★★★★ 5/5

Google

From viewing to moving in within 10 days, the whole process was made incredibly simple. I had issues with various other agents during my property search from being misinformed, failing to keep me up to date and not getting back to me when promised. None of these issue arose with Leaders, both Steph and Becky kept me 100% informed from the day I viewed the property to collecting my keys. If I was promised a call back, I got it and If I had a question they were on hand to answer it. If I could give them more stars I would.

Dave · 16 April 2023

★★★★★ 5/5

Google

Zara has been amazing. I was very stressed about moving and she made me feel at ease and took some of the pressure off. I would definitely recommend Leaders. Zara has been very friendly and professional. Thank you for everything.

Michelle · 16 April 2025

★★★★★ 5/5

Google

Rosey was absolutely fantastic yesterday when we had a problem with our door lock. From reporting the issue the communication channel was excellent she was constantly updating us until the matter was resolved. Faultless customer service. Thank you!

Deborah · 16 April 2025

★★★★★ 5/5

Google

Leaders st helens. I would like to thank leaders, especially Zara who was amazing! She was so professional and very understanding of our queries. Very efficient and such a lovely woman to deal with. Thank you!!

Daisy · 16 April 2025

★★★★★ 5/5

Google

Fantastic service from start to finish! Zara was incredibly helpful and made the process of moving into my new home seamless and stress-free. Her support and professionalism were outstanding. Highly recommend this letting agency!

Soraya · 16 April 2025

★★★★★ 1/5

Google

Truly awful experience trying to buy a property through Leaders with a tenant in situ. They made a false claim on the advert hugely over-inflating with how much the tenant was actually paying. They also withheld vital information about the tenant being in arears until the day before exchange of contracts. When questioned about this to try and get more information I was told that they could not give me any information until the exchange of contracts had taken place. Leaders did you really expect me to exchange contracts when you were hiding important information from me!!?? Why couldn't you be honest from the start? I wasted a lot of time, solicitors fees and search fees. Absolutely disgusting! You should be ashamed of yourselves. I will never consider doing any business with you ever again.

Adam · 16 April 2025

★★★★★ 1/5

Google

Leaders were once on the ball but not anymore, they lie on an industrial scale, the incompetence is mind blowing, to the point that they can take from march to October to serve a simple notice. There staff are mostly completely undertrained, they are so unsure of what they do, they expect landlords to pay insurance for when (not if) they get things wrong and they really do get things wrong, and they will not let you claim on the insurance when they do get things wrong like letting EPC's run out of date. They seem unable to arrange property inspection's. They earn money from putting tenants on high utility tariffs before they move in and that has got to be immoral if nothing else, but of course when the tenant is struggling to pay the bills including rent you know why. Had to move my portfolio away as I was simply not getting anything like the service I expect. The rot is from regional director level down.

Graham · 16 April 2025

★★★★★ 5/5

Google

Leaders st helens handled my move into our new property and it was quick easy and they gave me lots of reassurance they was quick with comms and “Zara” who was helping me the most seemed to be very genuine and always kind and professional and made this move such a pleasant one. answering any questions i had, i would like to thank her and the team for a wonderful experience so happy to be renting with them.

Michelle · 16 April 2025

★★★★★ 5/5

Google

Recently completed a rental move with Leaders Sthelens. Zara was brilliant throughout the process and went above and beyond to ensure a smooth move. Would definitely recommend and use again

Michael · 16 April 2025

★★★★★ 5/5

Google

From start to getting the keys Leaders have been really great, any questions I had were answered, always helpful and Zara has been amazing. Thank you so much

Chloe · 16 April 2025

★★★★★ 1/5

Google

Do not use these either as a tenent or landlord they will rip you off and not do nothing to help they can't answer questions because they illegally charge for stuff that landlords aren't aware of and keep the money while charging for property maintenance that isn't done or to a very poor standard while charging landlords a very high price and not giving the landlord the full rent stay well clear BEWARE SCAM COMPANY

Vanessa · 11 April 2025