Every review we hold for the St Helens office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust recently rented a property from Leaders and from start to finish the Leaders team have been professional, friendly, quick at getting back to me and very helpful too which made me feel happy and at ease with the whole process :) i mainly dealt with Mandy who was brilliant! Thankyou to you all for making the experience stress free as i was already under alot of stress and as easy as possible, a big weight has been lifted off my shoulders and Myself and my little boy have a fresh start. I was happy with everythibg from start to finish :)PositiveResponsiveness, Quality, Professionalism, Value
Lisa · 17 June 2021
Agent replied · 16 June 2024
Hi Lisa Griffin,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Wigan. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleHonestly Zara was so helpful, even before I moved here from 280 miles she made sure everything went smoothly, couldn’t recommend her enough
HTID_ · 16 April 2025
Agent replied · 11 November 2024
Dear Htid_ Benji
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAn amazing service from start to finish. Zara couldn't have done anymore for me to make the move as simple and smooth as possible. She was super friendly, professional and no question went unanswered! Would definitely recommend.
Charlotte · 16 March 2026
Agent replied · 16 April 2026
Dear Charlotte,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe process of renting a property was very easy. The staff are great and communication was very quick. I dealt mainly with with Zara Murray her customer service was brilliant I would recommend leader and Zara If you are looking for a property to rent, by far the easiest estate agents to deal with compared to others in the St Helens area
Matthew · 25 July 2025
Agent replied · 26 December 2025
Hi Matthew,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHi its Geoff Griffiths here id like to say a big thank you to the team at leaders for everything they have done to help me secure a lovely home and especially Rebecca and zarra
Geoff · 26 October 2024
Agent replied · 11 November 2024
Dear Geoff Griffiths
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe Leaders provided an excellent professional service.Cara was simply amazing and excellent at her work.She was kind enough to clarify all our doubts and the telephone conversation were professional and meaningful.Thank you so much for smooth ,easy and worry free process.
Sarah Jones was extremely helpful and smashing.We are now settled into our lovely new home .
Much thanks to the team at Leaders Letting & Estate Agent St Helens
Daisy · 16 April 2022
Agent replied · 16 June 2024
Dear Daisy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleZara has been great help throughout the whole process. Very informative and provided much support. I would highly recommend using Leaders
Chloe · 16 April 2025
Agent replied · 25 October 2024
Dear Chloe Grady
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI moved into my first rented property from Leaders before xmas and from start to finish the Leaders team have been brilliant especially while we have been going through a pandemic and it being my first home:) i dealt with Jacqueline or Mandy and they both helped me with everything I needed as I was new to renting, so thank you for everything me and my partner love our new home :)PositiveQuality, Professionalism
Rachel · 17 June 2021
Agent replied · 16 June 2024
Dear Rachel Porter,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Wigan. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleFive star customer service from my point of view and personal interaction..I was dealt with by one of the agents called zara and it was a easy stress free experience If I had any questions or any issues alway on hand always keeping me in the loop and had everything ready in time from viewing to collecting keys ....even entering the shop to collect the keys both members of staff were very easy to talk to smiley and refreshing thanks again
Owen · 26 October 2024
Agent replied · 11 November 2024
Dear Owen Myddelton
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt is an excellent experience, Zahra is wonderful
Kenechi · 3 August 2025
Agent replied · 24 August 2025
Hi, Kenechi! Thanks for the great review!
All the best, Customer Relations Team
★★★★★ 5/5
GoogleI have been a tenant with Leaders for 2 years. We recently had lots of issues with an energy company and it took a year to get this resolved. But Natalie at the leaders office in Ashton was very supportive and efficient throughout the whole process. Even when we have had issues with our boiler she would have an electrician contact us sometimes the same day! And it would be booked in asap. Would highly recommend using this letting agency! Nothing is too much trouble for them.
Alex · 18 June 2017
Agent replied · 16 June 2024
Hi Alex, many thanks for taking the time to share your feedback. It's great to hear that you have been happy with the service and would highly recommend us. We will be sure to pass your kind words onto the team.
★★★★★ 5/5
GoogleThe service from Leaders Wigan is excellent regarding letting my apartment. I have had no problems with them in any respect. Kim, my main contact in Leaders, has been more than courteous and very efficient in taking care of my business with the company. I am based in the Republic of Ireland with all contact occurring via phone & email, and even so any queries I have had have been dealt with in a very quick, friendly manner.
John · 18 June 2017
Agent replied · 16 June 2024
Hi John, thank you for taking the time to leave a review. We are delighted you have been happy with the service and will be sure to pass on your kind words to the team.
★★★★★ 5/5
GoogleZara was amazing and so helpful this estate agents is so informative and efficient
Kaitlyn · 16 April 2025
Agent replied · 24 August 2024
Dear Kaitlyn Entwistle
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe team at the st Helens branch have been so helpful from start to finish. Moving is usually stressful but from applying for the property to moving in has been a breeze.
Thankyou
Corey · 16 April 2024
Agent replied · 16 June 2024
Dear Corey
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleI enquired about a property for rent in Gordon Road Fleetwood I was told that the landlord said we could have the property but I needed to pay a holding deposit of just over £200 which I did thinking as I was told the property was ours then I'm told I can't have the house or the holding deposit back do not trust this company
John · 25 December 2024
Agent replied · 29 December 2024
Dear John Tyler,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleStephanie the lettings manager with her team at Leaders have given me an outstanding service with the re let of my property.
Communication and professionalism was 2nd to none and I would highly recommend them to other landlords
I have a number of properties and I will be returning to Leaders for my business in the future.
Steph has gone above and beyond what I would normally experience with a letting agent and is a credit to Leaders.
5 stars. Thank you
Paul · 16 April 2024
Agent replied · 16 June 2024
Dear Paul
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience with this lettings agent. Communication was clear and prompt throughout, and the whole process was smooth and well organised. …
Genea · 16 March 2026
Agent replied · 16 April 2026
Dear Gene,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat service, Shaun has been an amazing help throughtout, helping us do all the paperwork and making sure that we have a stress free move. Sue has been great too! Emma Perrin (Proprty Manager) has been amazing, can't fault her communcation skills, and getting things done! Together they make a great team. Highly recommended!
Mel · 16 April 2022
Agent replied · 16 June 2024
Dear Melida Shaw,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleRecently used Lenders to Rent a property, Zara was great help and lovely throughout the process.
Chloe · 25 November 2024
Agent replied · 29 December 2024
Dear Chloe Hewlett
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAbsolutely fantastic team most of my communications were through "Zara" an I honestly couldn't have asked for any better help they were there every step of the way and I was so happy when I moved into the property with my friend. The staff have been kind, reliable, understanding and just overall amazing
Darren · 16 April 2025
Agent replied · 25 October 2024
Dear Darren Culshaw
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe team at Leaders St Helens were absolutely fab at securing tenants for my property. Really helpful and friendly service and the whole process was v easy.
Katy · 16 April 2024
Agent replied · 16 June 2024
Dear Katy Colman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleCara has been amazing throughout our application and moving in process. Any questions we had, Cara was always on hand to help and respond very promptly with any information we needed. Thank you for everything, we love our new home.
Johanna · 17 June 2023
Agent replied · 16 June 2024
Dear Johanna,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSince interacting with leaders they have shown patience and understanding with me through the process of helping me secure my flat. They have been greatly helpful in any query I may have. Rebecca in particular has been outstanding. I greatly recommend looking to leaders when looking for a new home.
Ben · 16 April 2025
Agent replied · 16 June 2024
Dear Ben Turner
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe best welcome package I have received from renting a house, they are so helpful and keep on reaching out to know how settled and comfortable you are. 🥰 I feel so relaxed and comfortable having them as a house agency company. …
Olive · 6 July 2025
Agent replied · 24 August 2025
Dear Olive,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
