Leaders Lettings reviews

★★★★★ 5/5

Google

It was a great experience for my family to be in warm and kind hearted team all the way till the day of our key collection and moving in to our new property It was great to work with Eve as our main agent, but the whole team is amazing

Biswark · 14 April 2025

★★★★★ 5/5

Google

Cara has been amazing throughout our application and moving in process. Any questions we had, Cara was always on hand to help and respond very promptly with any information we needed. Thank you for everything, we love our new home.

Johanna · 16 April 2023

★★★★★ 5/5

Google

We had Evie as our letting agent, she was absolutely fantastic and was so helpful, the whole process was so quick and efficient and she really did make sure we fully understood everything, answered all our questions and just was overall great. Will deffo consider theese in the future aswell.

Codie · 26 March 2025

★★★★★ 5/5

Google

Leaders St Helens. Recently moved into a property through leaders with the help and support of “Zara” she literally went above and beyond to make our move go as smoothly and quickly as possible. All the staff at this branch have been amazing and I highly recommend to anyone wanting to rent through this estate agents.

Amy · 25 November 2024

★★★★★ 1/5

Google

MIS-LEADERS! Enquired about a property for sale with a tenant in situ. They boasted on the ad a high rental income which turned out to be completely false. I’m relieved I didn’t take things any further with them. Don’t always trust what the advert says!

Emma · 16 April 2025

★★★★★ 5/5

Google

Can't thank the team enough for helping with my move, very professional and friendly they made the whole moving process stress free and simple. Huge thank you to staff at Leaders especially Shaun, Cara & Rebecca. Thank you! :) Highly recommendedPositiveResponsiveness, Professionalism

Luke · 25 August 2022

★★★★★ 1/5

Google

Changed review after living in a property provided by Leaders. Absolute shambles, finally have direct contact with the landlord after they refused from both sides, since we moved in we have reported issues with the property from leaks, bad electrics, non working oven for them to blame it on the Landlord. Landlord personally comes to the property and is shocked, they have been charging him for works done but never carried out the works before we took tenancy. They told us to contact the local council to report the landlord, they offered no help or advice and was still taking money from us and the landlord. After one conversation with the landlord all work is being organised to be done, this could have been months ago if they had given the landlord my contact details. Horrible from both sides!!

S · 17 June 2023

★★★★★ 5/5

Google

Highly recommended. I love Leaders for the personal touch. During our application, I would just call and Cara already knew who she is talking to, always updating me about progress and made it very easy to power through the necessary checks. Really helpful and professional, the team has done their very best to make us happy and fulfil their part of the agreement. The welcome pack was an incredible surprise, it feels like leaders does go the extra mile to bring a smile on your face. Many thanks!

Michelle · 17 June 2023

★★★★★ 5/5

Google

The lettings team is brilliant,Rebecca kept in touch and directed me through out the application.thank you so much

Andrew · 16 April 2024

★★★★★ 1/5

Google

Changed review after living in a property provided by Leaders. Absolute shambles, finally have direct contact with the landlord after they refused from both sides, since we moved in we have reported issues with the property from leaks, bad electrics, non working oven for them to blame it on the Landlord. Landlord personally comes to the property and is shocked, they have been charging him for works done but never carried out the works before we took tenancy. They told us to contact the local council to report the landlord, they offered no help or advice and was still taking money from us and the landlord. After one conversation with the landlord all work is being organised to be done, this could have been months ago if they had given the landlord my contact details. Horrible from both sides!!

Sam · 16 April 2023

★★★★★ 5/5

Google

Cara Maleedy’s role as negotiator of the St Helens branch has been exemplary. I’ve always found her to be highly professional and motivated in finding tenants to fill my property in St Helens. I really appreciate the way Cara always keeps me informed of the process, whether discussing the suitability of different tenants or informing me on the progress of tenant checks. Cara has always adopted a fantastic hands on approach that is extremely reassuring and comforting to a landlord residing in London. Keep up the great work Cara, thanks again!

Ollie · 16 April 2023

★★★★★ 5/5

Google

Highly recommended. I love Leaders for the personal touch. During our application, I would just call and Cara already knew who she is talking to, always updating me about progress and made it very easy to power through the necessary checks. Really helpful and professional, the team has done their very best to make us happy and fulfil their part of the agreement. The welcome pack was an incredible surprise, it feels like leaders does go the extra mile to bring a smile on your face. Many thanks!

Mihaela · 16 April 2023

★★★★★ 5/5

Google

I have been with leaders for a number of years as a tenant. Rosey my property manager has been amazing through some challenges I have faced. She deals with everything so professionally and in a friendly manner. I highly recommend.

Leah · 16 April 2025

★★★★★ 5/5

Google

Great service from Leaders especially Kim who made everything really easy from checking in to our property to when we checked out. She made me and my partner feel very welcome and answered all our questions whilst we stayed at the property. If we was to rent again it would be with Leaders.

Shaun · 18 June 2017

★★★★★ 5/5

Google

I rent a flat through leaders and had a problem with the boiler, was sorted in no time at all. Special thanks to Sarah. 5*. Thanks Tim Wheldon

Tim · 16 April 2023

★★★★★ 5/5

Google

Amazing Customer Service! Nothing was too much trouble when looking for my first rental property, all my questions were answered and the process was fully explained to me. Thank you so much to Sue and all the team. Couldn’t be happier. Would recommend to everyone looking for a rental property.

Rachel · 18 June 2018

★★★★★ 1/5

Google

Been calling me past 2 days to check im still coming the the viewing. I even turned up 10 mins early, waited. No one came: tried to call, no answer. Waste of my time.

Jessica · 18 April 2025

★★★★★ 5/5

Google

Shaun at Leaders, Wigan sold our late Mother's house in July 2017. He initially viewed it, took necessary photos and details and advertised it. He was very helpful from start to finish and kept us informed throughout. Shaun is a credit to Leaders. He was professional, understanding of matters and has a genuine willingness to help. His knowledge about the house selling process plus his interest and experience in selling the property was up lifting. Shaun is honest and is also very good in helping to deal with the stresses of a house sale. I highly recommend Leaders and the integrity of Shaun. I am very grateful for the service provided. Refreshing to have received such good personal service! Many thanks, Stephen Hughes.

Helen · 18 June 2018

★★★★★ 5/5

Google

Great Service and best communication and specially REBECCA FITZMARTIN she is always really helpful and very kind thank you so much Rebecca 10/10

Yasar · 16 April 2023

★★★★★ 1/5

Google

We rented a property with Leaders for 4 years. We had a few issues whilst living there, some of which were kind of half sorted and some were just ignored regardless of us raising the issue several times. We didn't really have any problems with Leaders themselves as such, they were fine to deal with, until we gave our notice, and since then we've had awful service and are still waiting for them to refund rent payments they took after we moved. We gave our notice in November and were told that due to the date we gave notice the tenancy would only end in Jan, unless they found a new tenant, in which case we'd have to pay a re-letting fee. They found a new tenant within a week, but yet still continued to take rent from us for 2 months, and also still expected us to go and let the new tenants in to measure the property. The first day back in Jan they told us we had to take the keys in that day, otherwise we'd have to pay rent again, even though they'd already taken it. We took the keys that day regardless. Yet we are still chasing for a rent payment to be refunded as we've only had one month back. It's also now been nearly 3 months since we gave notice and we haven't heard anything about receiving our deposit back either. I have been emailing Sue, who is apparently the lettings manager, but my emails are being completely ignored! No idea how they've got decent reviews on here - the reviews on other sites are more reflective of the service we've received!

Samara · 16 April 2022

★★★★★ 1/5

Google

Previously shared a good review on request, however in the two weeks of being managed by leaders, our experience has rapidly deteriorated. Frequent unreturned calls and emails and no updates on currently inhabitable rental property. Different branches are liaising with the landlord rather than signposting to our actual property manager, making her job near enough impossible and creating further delays in work being completed so we can move in... we are now currently face having nowhere to live should the repairs not be completed in the next twenty four hours as our property we are renting via leaders has no toilet and only just having the boiler repaired after nearly a week of no hot water and reoccurring leaks (and we have a little one!). Extremely frustrating as we keep being told nothing can be done without the landlord so currently missing the point of "property management" as there seems to be little on view of escalation and support on the tenants side other than "i've spoken to the landlord but..." . Whilst we have tried to be appreciative of the fact that they must go through the landlord, they dont appear to be supportive from a tenants point of view as they have mentioned the issues and ticked their box so to speak... absolutely heartbreaking experience when we just want to be in our home and settled :(

Leigh-Ann · 16 April 2022

★★★★★ 1/5

Google

MIS-LEADERS! Enquired about a property for sale with a tenant in situ. They boasted on the ad a high rental income which turned out to be completely false. I’m relieved I didn’t take things any further with them. Don’t always trust what the advert says!

Emma · 25 September 2024

★★★★★ 5/5

Google

dealt with Cara for the whole process and it was professional and a pleasure to have Cara helping all the way.

Carole · 16 April 2023

★★★★★ 1/5

Google

Can you explain yourselves telling other letting agent that tenants are behind with rent and not good tenants good job thay asked for proof and we could show all emails payment of rent shocking how you have lied and tried to stop us from getting another property be aware of this letting agents

Donna · 16 April 2024