Every review we hold for the St Helens office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePlease do not rent from this letting agent, there are better letting agents out there.
Jordan · 21 August 2023
Agent replied · 16 June 2024
Dear Jordan Daniel Murray,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleExcellent service from Cara
Elliot · 16 April 2024
Agent replied · 16 June 2024
Dear Elliot Burt
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleLeaders in Wigan have been efficiently letting my property for a few years and my experiences with them has always been quick and efficient. Recently, Jacqueline, as usual, professionally provided some excellent feedback which enabled me to sell the property.
Paul · 18 June 2017
Agent replied · 16 June 2024
Hi Paul, thank you for taking the time to share your feedback. We are so pleased you have been happy with the service and will be sure to pass your kind words onto the team, especially Jacqueline.
★★★★★ 5/5
GoogleI am looking for a property and spoken to Cara. She was very helpful and i couldn't recommend leaders enough! Thanks for all your help.
Keanan · 16 April 2022
Agent replied · 16 June 2024
Dear Keanan Brand,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleHave received several jobs from the ladies at Wigan. Always nice and pleasant when talking on the phone & when in the office. Customer service is by far the best i have experienced since starting my company. No questions are too much for them & the property management department are more than helpful if i have any questions when i'm at a property completing work there.
Susan · 17 June 2020
★★★★★ 5/5
GoogleLeaders letting agents have always been fantastic to deal with, very professional but yet down to earth, the staff are also very knowledgeable and seem to love what they do, Keep the good work up guys!!!
Graham · 18 June 2018
Agent replied · 16 June 2024
Hi Graham, thank you for taking the time to leave a review for us at Leaders Wigan. We're happy we could meet your expectations!
★★★★★ 1/5
GoogleLack of communication do represent there renters or landlords just sit and collect there fees. Twice I have rented through them avoid.
Andrew · 16 April 2022
Agent replied · 16 June 2024
Dear Andrew
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleVery professional helpful staff, ensuring a smooth house sale and excellent service throughout. Great communications finding out information before our acting solicitor on many occasions and prepared to go the extra mile. An estate agent that gives great value for money, professional photography, great internet links and feed back on the whole progress of the sale throughout. I have no hesitation, in strongly recommend Leaders Estate Agency.
John · 18 June 2018
★★★★★ 5/5
GoogleGreat Service for Emma Perrin Property Manager at Leaders, very professional and quick at sorting out my query. …
Joyce · 16 April 2022
Agent replied · 16 June 2024
Dear Joyce Banks,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have a lot of dealings with Emma Perrin who always gets back to me quickly and efficiently.
Lucy · 16 April 2022
Agent replied · 16 June 2024
Dear Lucy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleA flexible agency always willing to help :-)
Howard · 16 April 2023
Agent replied · 16 June 2024
Dear Howard Lowe,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleExcellent from start to finish. Made what was a very stressful time very easy and the whole process was extremely quick which was of huge benefit to me.
MARK · 18 June 2017
Agent replied · 16 June 2024
Hi Mark, many thanks for taking the time to share your feedback. We are delighted that you were happy with the service. We will be sure to pass on your kind words to the team.
★★★★★ 1/5
GoogleNever got anything fixed in old property I rented serious rising damp issues an mould in premises avoid at all costs
Jamie · 17 June 2020
Agent replied · 16 June 2024
Hi Jamie, We are saddened to see that our team in Wigan have received a low star rating following your experience with them, if you could provide more information about the damp/mould problems and if there is anything we can do to improve the tenant experience and if necessary refine our services moving forward. Please either reach out to us via email at customerrelations@lrg.co.uk or contact us on 01344 753104 as we would be more than happy to discuss this with you. Kind Regards Customer Relations Team
★★★★★ 5/5
GoogleThey helped us massively and talked us through every step. Such a friendly teamPositiveResponsiveness, Professionalism
Samantha · 25 August 2021
Agent replied · 16 June 2024
Dear Samantha Wyatt,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 1/5
Googleabsolute shambles of company!my advice to anyone looking to rent a property in the area is to use another letting agency.this lot are useless
Chris · 18 June 2018
Agent replied · 16 June 2024
Hi Chris, we are disappointed to see your low star rating. If you could provide more information to us, we would really like to investigate your concerns further and turn your experience around. At your earliest convenience, please contact the branch manager directly at Wigan, alternatively please email customerservice@leaders.co.uk. Many thanks, Leaders
★★★★★ 4/5
GoogleBrilliant and friendly team although they didn't have what I wanted would recommend them as they are friendly and make time for you!
Michael · 18 June 2018
Agent replied · 16 June 2024
Hi Michael, we are really glad you are happy with the service you received from our Wigan branch. Thank you so much for the positive review!
★★★★★ 5/5
GoogleEmma Perrin, friendly, polite and professional service.
Heather · 16 April 2022
Agent replied · 16 June 2024
Dear Heather Vose,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleNever rang when viewing started
Gillian · 17 June 2022
Agent replied · 16 June 2024
Dear Sir/Madam
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleHaving done numerous jobs for Leaders Wigan, I have always found the staff very helpful, in arranging work, obtaining landlord agreements, etc. I have worked for many Letting / Estate agents, including other Leaders branches and Leaders Wigan are by far the best of all of them. Highly recommended!
Garry · 18 June 2019
★★★★★ 4/5
Googleeveryone I spoke to was very helpful and easy to talk to with my enquiry.
Kathleen · 18 June 2018
Agent replied · 16 June 2024
Hi Kathleen, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day.
★★★★★ 5/5
GoogleAs an electrician that does a lot of work for leaders, I deal with a lot of tenants and landlords that use them. I've heard nothing but good things from them about their quick and helpful service. Wouldn't hesitate to recommend family and friends.
Luke · 18 June 2018
★★★★★ 5/5
GoogleI had several repairs that needed done. The property management team were top notch and dealt with all of the issues in a quick and efficient way. Would recommend to anyone looking to rent. Great customer service!
Kylie · 17 June 2020
★★★★★ 4/5
GoogleRang up looking for a rental property but didnt have what I was looking for, however the staff were very friendly and helpful, offering opinions and advice and were willing to work with me to try and find a suitable property.
Andy · 18 June 2018
★★★★★ 5/5
GoogleMy company have worked for leaders estate agents in Wigan, they offer a Number of services from Lettings to sales and this comes with great customer service. Would highly recommend to anyone looking to rent or sell there property.
Jack · 18 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
