Every review we hold for the St Annes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA big thank you to Kate in particular, for helping me complete on my purchase. It’s great to see an efficient estate agent that also gives great customer service at the same time - thank you again 🙏 …
Clair · 12 March 2020
Agent replied · 24 June 2023
Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Kate provided you with excellent customer service and helped you successfully complete your purchase.
At Farrell Heyworth, we strive to combine efficiency with outstanding customer service, and we're thrilled that Kate demonstrated these qualities during your transaction. We understand how important it is to have a smooth and positive buying experience, and we're glad that Kate was able to assist you every step of the way.
We appreciate your gratitude and are grateful for the opportunity to be of service to you. If you have any further questions or need assistance in the future, please feel free to reach out to us. We're always here to help.
Once again, thank you for choosing Farrell Heyworth, and we wish you all the best in your new home.
Kind regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleFarrell & Heyworth have made the process really smooth and easy in some not so easy situations. Katie in particular has been with us since day one, responsive to emails, chased everything which we have required and has been on top of the case when required. From first look round the home to the final stages they have acted professionally and helped at every point possible.
Meg · 25 May 2023
Agent replied · 24 June 2023
Thank you for sharing your positive experience with our Cleveleys team. It's great to hear that Katie provided excellent customer service throughout the process and helped to make it as smooth and easy as possible, even in challenging situations. I'm glad to hear that you found the team to be professional and helpful at every stage. Please don't hesitate to get in touch with the team if we can be of any further assistance.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleSarah Mayson was amazing couldn't of helped more, always sorting things out and happy to help thank you so much Sarah really appreciate everything you did sorting the property out for me .PositiveProfessionalism
Jordan · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. It's great to hear that Sarah has gone out of her way to provide you with all the information and support you needed to feel fully informed and to secure the perfect property.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
Googlefrom start to finish the team was helpfull, we purchased a house in blackpool and the travel to view the house was a couple of hundred miles. the two times we wanted to view one being the one that made us put a offer in was brillian they made sure we was booked in and was always polite and helpfull. when collecting the keys that was quick and easy
thank you
Iain · 12 November 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that our Cleveleys team were able to provide you with a friendly and professional and service during the purchase of your next home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI, along with my daughters and husband, have recently relocated to the UK and finding the perfect home to settle into can be a bit daunting. After I contacted several agencies who either simply didn’t respond or casually told me “there’s nothing available” without seeing how they could help further, I was very relieved when I called Farrell Hayworth. Not only was I greeted by a friendly voice but by agents who were willing to help me. Sophie Parker and Sarah Mayson in the lettings department were friendly, professional and extremely helpful. I would gladly recommend their services to anyone who is looking for an agent who is actually invested in helping you find the right home.PositiveResponsiveness, Professionalism
Erica · 26 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Sophie, Sarah and our Cleveleys team were able to help you find your new home in the UK!
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleMy experience with Farrell heyworth has been excellent from start to finish. I would highly recommend using this estate agent whether it's for selling, buying, renting etc, as they are very welcoming, professional and helpful in every step of the way! Katie at the cleveleys branch has been brilliant in managing my property on the market. The whole team are great in working together to get the best outcomes! I've also liased with Allison, Debbie, Stephen, Nick, along the way, for the valuation, viewings, mortgage advice and other correspondence that comes with selling a house and they have all been great. The communication is outstanding, everybody is efficient in what they do. They put me at ease when I've felt nervous about selling my home. They had protective measures in place during lockdown to keep us all safe, but while still delivering an outstanding service. The whole experience of selling a property through them has been enjoyable, relaxing and stress free. There really is no doubt about it, I would use them again in a heartbeat. Absolutely 5 star service, recommended to all! XxPositiveResponsiveness, Quality, Professionalism, Value
T · 26 August 2021
Agent replied · 24 June 2023
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleI put my house up for sale with Farrell Heyworth
after reading the reviews and I was satisfied with the initial contact and the e-brochure they produced and was lucky to sell the house very quickly. But after that I heard nothing from them in the months whilst I waited to move, they didn’t offer me any advise, in fact they just didn’t ring me with any updates at all, The day before I moved they rang and sounded very shocked to learn from my solicitor that contracts had been exchanged and I was moving the day after. On the flip side the house I was buying their estate agents (Entwistle Green) were amazing with me, giving me advise, and supporting me through the whole process. Farrell and heyworth are top end for price, which is fine but did not deliver the service and support that I signed up and paid for.NegativeResponsiveness, Professionalism, Value
Rachel · 26 August 2021
Agent replied
Thank you for taking the time to leave a review. In difficult circumstances our Cleveleys team have worked hard to ensure you successfully sold your property in 4 weeks. From that point on your sale proceeded smoothly and so you were only contacted when necessary.
Given the circumstances I do think that you have judged the team rather unfairly. We did not receive any communication from yourself to suggest that you required any further assistance. We pride ourselves on offering exceptional customer service and our hard working team are always available to assist our clients.
If you wish to discuss this further or require any further support our branch team would be delighted to hear from you. We wish you all the best in your new home.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleTaleah was very helpful and gave me great info on what I was asking! Thanks again !
Christian · 25 May 2023
Agent replied · 24 June 2023
Thank you for your feedback! We're delighted to hear that Taleah provided you with helpful information and addressed your inquiries effectively. We appreciate your kind words and are glad that you had a positive experience with her assistance.
At Farrell Heyworth, we strive to provide excellent customer service and ensure that our clients receive the support they need. We'll make sure to pass on your appreciation to Taleah for her valuable assistance.
If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for your feedback, and we look forward to serving you again in the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleNick Gregson was a brilliant mortgage advisor. As first time buyers, he guided us through all the technicalities with mortgage options and beyond.
We would definitely recommend this friendly and helpful service he provides.
Adam · 12 March 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process and he will be delighted to hear you were happy with the service he provided.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleI enquired about a property marketed them. After numerous times of asking for the information I've never been contacted. If I was selling a property I'd use a more professional estate agent.
A generic response to get back in touch after over four weeks of ignoring a potential customer. We're all adjusting to difficult trading practices. A phone call from your staff to fulfill a potential sale word of been more appropriate to resolve the issue. I've made numerous calls to no avail left messages and also emails.NegativeResponsiveness, Professionalism
Jason · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleVacated the rented property over a week ago. Still waiting for Farrell Heyworth to actually do the Exit Check, 7 days later! Very poor service. Still waiting for news of when my deposit , held in their bank account, will be returned despite the 10 day statutory legal guidance. Perhaps they would have been a bit quicker to do the Exit-Check had the property been listed to re-let with this agent? Oh it has been listed for rent... The leaking roof was never repaired or any attempt to send a tradesman to view the hole. There's plenty of other Estate Agents and i would suggest exploring that option!NegativeResponsiveness, Quality
Carrol · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWhen I first called I was very sceptical as this is my first time actually renting private property however with the encouragement and advice received by all staff, I was able to be confident in my choice of flat I had chose.
I asked Sophie to get a me a flat ASAP and she got back to me within less than 60 mins of getting an answer back from the landlord. Within less than 6 hours, stages one and two were complete before the weekend which I found amazing.
Services - 5 star
Staff - 5 star
Professionalism - 5 star
Phone answering - 4 star
Reliable, quick & efficient - 5 star
Flat viewings - 5 star
Encouragement, guidance & advice - 5 star
Community engagement - 5 star
I would recommend Farrell Heyworth to anyone especially to those who are new at renting and buying.PositiveResponsiveness, Professionalism
Kyle · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleSarah Mayson (Lettings) has been fantastic from start to finish in our home we rented for circa 5 years. Nothing was ever to big an ask or too small or silly.
Sarah has helped us find our new property as we wanted to find somewhere bigger and suitable for a family home. Sarah took all the pain away ensuring it was smooth effortless journey from start to finish.
So kind of her, she even got us a card and some bubbly when the move was complete and we will be in touch going forwards should we need any advice.
Definitely one to watch out for if you are looking to rent and find somewhere very special, she has a keen eye and knows the market inside and out.
Thanks again from Emma and I for being so thorough and caring with all your support.PositiveProfessionalism
Johny · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to help you find your home. I'm delighted to hear that Sarah provided you with such a helpful, personal and professional service. I know she will be delighted with your kind recommendation.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleBest decision I made when I decided to use Farrell Heyworth.
From my first meeting with Debbie Bennett, through to the sale and buying advice and help from Steve Downing.
Way above and beyond my expectations.
Nick Gregson's great mortgage advice.
All the girls in the office. Katie Garnet, for getting my 2nd buyer when my first ones had to pull out. And Sarah days. I hope I haven't forgotten anyone.
What an awesome team. You have all made the whole process of selling my house and buying my dream home a delight.
Don't know why people say moving is one of the most stressful things you can do.
All you need is a good team behind you. I absolutely can not recommend them highly enough.
Thank you all so much
Miles :-) xPositiveQuality
Miles · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. It's great to hear that our whole Cleveleys Team were able to provide helpful advice and support during the sale of your property and purchase of your dream home.
I'm sure they will be delighted that all their hard work has paid off for you and if we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe were shown around a property by Sarah who was very informative and thorough she answered all our questions and was very pleasant.
Chris · 28 May 2025
Agent replied · 3 June 2025
Thank you for your kind feedback. We’re delighted to hear that you had a thorough and informative viewing experience, and that all your questions were answered. We always aim to make the process as helpful and pleasant as possible.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GooglePoor ,obtuse and annoyingly smug.how these people manage to sell anything is beyond me..ive managed to view,in person not virtually, 6 properies with other good quality fylde coast agents in the last fortnite but these people are atrocious..wanting copies of my financial statements ,and we are cash buyers, before we can even VIEW a dwelling..im sure i want to spend 350k after watching a video no wonder the property has been up for 9months..
good look with that stance..NegativeProfessionalism
Shaun · 26 August 2021
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.
Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleFarrell Hayworth have been fantastic throughout the whole tenancy process. Scarlett who showed us around the property was lovely and very helpful. Kaitlyn and Damien who work on the applications have been great throughout it all. Every staff member I have spoken too have been very helpful. I would highly recommend using them.
Laura · 23 February 2024
Agent replied · 24 February 2024
Thank you for your kind words and recommendation! We're delighted to hear that Scarlett, Kaitlyn, Damien, and the rest of our team provided you with fantastic service throughout the tenancy process. If you ever need assistance in the future or have friends and family looking for similar services, don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleLauren Ford who showed us round was very helpful ,professional and lovely. She provided us with the necessary information which we questioned about the property and further requirements to secure and purchase .
Kind regards
Debra Bradder
Debra · 20 November 2024
Agent replied · 11 December 2024
Thank you for your kind feedback! We’re thrilled to hear that Lauren was able to assist you effectively and provide all the necessary information to help you throughout the property viewing process. It’s always a pleasure to know our team is making a positive impact.
If you need any further assistance or have additional questions, please don’t hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe have recently sold our property with Farrell Heyworth. Simon and the team managed to sell our property within 4 weeks. Five star service from start to finish. Would recommend to family and friends. Thank you.
Vivienne · 25 March 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive St Annes team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleGreat all-round service, bright and friendly staff, especially Lisa who showed us the property that we eventually bought. Sarah was also very helpful and professional, as were Danny and Curt. Would recommend to friends and family.
Mark · 12 March 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service during your property search. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleI dealt with Gemma in branch and Michelle Southward via the phone in follow up discussions for my recent purchase, I can't fault the service off either of them, both dealt with me in a friendly and professional manor and were happy to offer advice. I received multiple phone calls off Michelle informing me of updates during the process which was very informative for myself and my girlfriend.
Many Thanks
Paul.
Paul · 13 March 2018
★★★★★ 5/5
GoogleVery professional and easy to do business with. Sarah is excellent to work with and always responsive and helpful. Would have no hesitation in recommending.PositiveResponsiveness, Professionalism, Value
Gill · 11 January 2022
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property. I will pass your kind words on to Sarah and the team, who will be delighted.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI went with Farrell Heyworth Mortgage Advisor Nicholas Gregson to help me with my first house purchase and it went really well. He guided me all throughout the whole process. He was very knowledgeable, giving us lots of options making sure that we are comfortable in making the most important decisions needed. He was always available to answer every query we had however silly it was at times. I can highly recommend his services. Amazing team!PositiveResponsiveness, Professionalism
Louella · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleWhat a waste of time. Staff unprofessional, never pick up their phone's. Not helpful at all when it came to moving. Made it harder and harder. Gave all the relevant information they asked for, still wasn't good enough. If I could give no stars I would. My personal advice would be a big avoid, there's plenty of better and more professional estate agents out there.
Christopher · 11 January 2023
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
We understand that sometimes the process of securing a property can be frustrating. There is a lot of documentation required in the process to protect both your landlord and yourself during your tenancy. I’m delighted to hear you have now moved in to your new home and wish you all the best during your tenancy.
If you need any further assistance please call our tenancy team who will be more than happy to help. Kind regards, Jeremy Collins - Director
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