Every review we hold for the St Annes office, from every platform, shown as written. First names only.
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5/5
GoogleMany thanks Emma Tyson and Adam Graham for your excellent work and keeping me in loop with the updates and being responsive to all my calls and emails. I would be glad to recommend 'Farrell Heyworth' agency and will save your details for any further purchases.
Kishore Β· 12 March 2022
Agent replied
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
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5/5
GoogleCanβt thank Sarah, Branch Manager and her team enough for the help that was given to our family when renting a property with Farrell Heyworth.
Sarah went over and above our expectations and we could not be more pleased with the service. We would not hesitate in recommending Farrell Heyworth to anyone buying or renting.
Debbie Β· 12 March 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that our Cleveleys Team were able to provide helpful advice when renting your new home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
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5/5
GoogleFantastic service received from Nick Gregson in relation to a new mortgage. Everything was done in a timely manner with no delays, we were kept informed at every stage and the whole matter was dealt with extremely efficiently. I would highly recommend Nick as a mortgage advisor.PositiveResponsiveness, Professionalism
Louisa Β· 26 August 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins, Director
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5/5
GoogleExcellent customer service from Lauren ππΌ β¦
Heather Β· 30 March 2026
Agent replied Β· 13 April 2026
Weβre really pleased to hear you received such great service, and itβs lovely to know Lauren made a positive impression. Feedback like this reflects the level of care we aim to provide across the team. Thank you for taking the time to share your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleMy wife spoke to Tilly yesterday regarding bungalows for sale in the area, and found her very helpful and gave some sound advice. We are now on their mailing list. Thank you.
Derek Β· 25 May 2023
Agent replied Β· 24 June 2023
Thank you for sharing your positive experience with Tilly. We're glad to hear that she was helpful and provided sound advice regarding the bungalows for sale in the area. It's great to know that you are now on our mailing list, ensuring you stay updated with relevant property listings. If you have any further questions or need assistance in the future, please feel free to reach out to our team.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
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5/5
GoogleAmazing agents. Dealt with Katie Garnett. She knew my uncle was desperate to get in before Christmas as he's 90 and probably his last Christmas and helped to do everything possible. Can't recommend this agency enough!!!
Tina Β· 11 January 2023
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Cleveleys team were able to provide your Uncle with such a great service when helping him to find and move into his new home. Our team make it their top priority to ensure customers are always well informed and fully supported and we are delighted that this has resulted in such a great outcome.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleAm very pleased on securing my apartment for rent with the above company and a special thank you to Scarlett
Margaret Β· 17 February 2024
Agent replied Β· 24 February 2024
We're delighted to hear that you're pleased with securing your apartment for rent with us! Thank you for your kind words and for recognising Scarlett's assistance. If you have any further questions or need assistance in the future, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
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5/5
GoogleVikki was very welcoming when I arrived at the property. Allowed me to view at my Leisure. Great knowledge of the property and area.
Giovanni Β· 27 October 2023
Agent replied Β· 24 February 2024
We appreciate your kind words about Vikki and her warm welcome. We're pleased to hear that the viewing experience was to your satisfaction. If you have any more questions or need further assistance, please don't hesitate to get in touch.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleI have recently registered with several agents to buy a property. Farrell Hayworth are the only agent who have called me regularly to inform me of new properties coming on the market. The manager Simon is extremely professional and is an expert in this field. I would highly recommend this company.
Michelle Β· 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Simon and our St Annes team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
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5/5
GoogleSold my house back in Oct 22, Fantastic service kept me up to date each stage of the way, I want to thank Katie and Sarah for all there work and help
Tyurru Β· 10 February 2023
Agent replied
Thank you for your kind words about our service! We are thrilled to hear that you had a fantastic experience with us and that we were able to keep you up to date throughout the process. Your appreciation for Katie and Sarah's hard work and help is greatly valued and we are glad that they were able to provide you with the support you needed. We take pride in delivering exceptional customer service and it's rewarding to know that we have succeeded in doing so for you. Thank you for choosing us and we wish you all the best in your next venture.
Kind regards,
Jeremy Collins - Director
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5/5
GoogleCan't thank Stephen Downing enough for going above and beyond with the help of selling my home i highly recommend to anyone wanting to sell or rent their homes to use Farrell Heyworth thank you again for all your help
Ash Β· 12 March 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that stephen and our proactive cleveleys team have gone out of their way to make your home selling process as easy and successful as possible and have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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5/5
GoogleWhole team were great but a special mention to Anne who worked really hard to keep our chain going. She succeeded and we are happy in our new home thanks to Farrell Heyworth Cleveleys.
Martin Β· 26 November 2022
Agent replied Β· 24 June 2023
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service and weβll pass your kind words on to the team.
We wish you all the best in your new home,
Jeremy Collins - Director
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5/5
GoogleVikki was wonderful! knowledgeable, professional and always willing to help. Amazing service. Shame i cant give more than 5 stars!
Kenny Β· 26 December 2023
Agent replied Β· 24 February 2024
Thank you for your fantastic feedback about Vikki! We're delighted to hear that she provided you with wonderful service, demonstrating knowledge and professionalism. If you ever have more questions or if there's anything else we can assist you with, feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleWhole team were great but a special mention to Anne who worked really hard to keep our chain going. She succeeded and we are happy in our new home thanks to Farrell Heyworth Cleveleys.
Martin Β· 12 November 2022
Agent replied
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service and weβll pass your kind words on to the team.
We wish you all the best in your new home,
Jeremy Collins - Director
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1/5
GoogleAwful Estate Agents.
Viewed a property with them, the mortgage advisor got lost with all our information, proceeded to request the same information over & over. He then got flustered with it, and decided to pass all the information over to another mortgage broker based at another branch (who has been helpful) Put an offer in of Β£65,000 on one of their repossessions, never heard back. Then saw that an offer was put on the same property online for 'Β£63,000' (lower then ours) We lost another sale of a house, because it took them that long to pull their finger out, we lost a sale on a second house with another company.
We since emailed advising, we hadn't heard back regarding our offer - No response. It then took Simon, to enquire internally to get a response from them!!!
We then rang today, to view another property we had noticed on the same Street as one we just viewed. We saw a lady from Farrell Heyworth, asked politely asked if she was the agent doing viewings on the property (a property we would have probably gone a head and put an offer in on) got a rude response of 'No' - she was completely unprofessional, rude and unhelpful - believe her name was Bev or something a long those lines. I understand for security reasons they may possibly need to be booked in via the office but a little more of a helpful response would have been appreciated. Rang the office while she was still inside the property, to ask if they had any slots available as we'd come from out the area. Someone called Sam, who was quite helpful actually, advised someone from their office was actually there at the moment - and If i advised her that i'd spoken to Sam she should be happy to show me round quite quickly.
Shouting 'Excuse me' as she was coming out of the property - she completely ignored us. I am sorry but she 100% heard us and decided to be blatantly ignorant. I am now finding myself purposely avoiding properties advertised by this Agent. If i was the owner of one of these houses and found this to be how interested viewers were being treated, i'd be taking my property of them straight away.
The one star is for Sam being helpful on the phone, and Simon at a completely different branch taking over the mortgage case and being on the ball with it. (Thanks Sam & Simon) Otherwise 0 Stars would have been sufficient.
Hannah Β· 24 June 2020
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5/5
GoogleI canβt thank Ryan enough, he has kept us informed all through the process. He is always friendly and extremely helpful. Canβt thank him enough
Mich Β· 5 August 2023
Agent replied
Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience with our valuer Sarah, who is known for her knowledge and friendly approach. We understand that fees can be a deciding factor, and while we may not be the cheapest option, we believe that we offer the best value with our high-quality service. We appreciate your consideration, and if you ever require our services in the future, please don't hesitate to get in touch.
Jeremy Collins - Director
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5/5
GoogleVicky was brilliant. Went through a detailed plan of why and how they will sell the house. Very informative
Matthew Β· 26 December 2023
Agent replied Β· 24 February 2024
Thank you for your positive feedback about Vicky! We're glad to hear that she provided you with a detailed plan and was informative. If you have any more questions or need further assistance during the sale of your home, please don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleI walked into Farrell Heyworth Highfield Road as a first time buyer with a deposit and an idea of what kind of house I wanted. I had no idea about the intricacies of house buying and all the things I would need.
Debbie and the team at the front desks were amazing. They helped me find suggestions, emailing and calling me with new ones on the market and being amazingly helpful when showing us around. Eventually the perfect house was found and our bid was accepted but the help didn't stop there.
Firstly, Chris in the back office helped me to find an amazing mortgage deal and insurance to keep my family safe and secure.
Secondly all the team were always quick to answer all the panicked phone calls and emails that I sent as a first time buyer to guide me through every step of the way from finding the house to getting the keys. Then they had follow up care making sure we were settling in alright!
They are all kind, patient, utterly professional and dedicated to helping you. Cannot recommend them highly enough. Thank you.
Mike Β· 12 March 2020
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5/5
GoogleNick Gregson the mortgage adviser. and all the staff team were fantastic. We have just bought a corporate property, and having to complete within 4 weeks was extremely scary, but the team pulled it off for us. Nick secured the mortgage within days and had the funds ready to draw down with plenty of time to spare. He made sure I was offered the best deal available, and took on board everything I asked for. The staff worked extremely hard to ensure the sale went through smoothly, they were always professional and courteous every time we phoned. They allowed us to have 3 viewing on the property to ensure no damaged had been done. I can not thank Nick and the staff team at Farrell Heyworth enough for all their help. I would recommend them to anyone.
Margie Β· 12 March 2020
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5/5
GoogleOn behalf of my parents i would like to thank the South Shore team for selling their house. After being on the market with another agent for 6 months Wayne came and spoke to them about changing agents. He was so full of enthusiasm and extremely competent they decided to change. Within 2 weeks Wayne and his team agreed a sale which has today completed.
My parents are very grateful to everyone in the office and would recommend you to anyone.
Matty Β· 12 March 2020
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5/5
GoogleOur son has decided to fly the nest (with a bit of encouragement). We have been helping him house hunt. Found a few he liked and wanted to view. But we needed to know mortgage would be manageable as he is buying on his own. Popped into a few estate agents. The lady we spoke to at Farrell Heyworth (Christine) was not only friendly and approachable (my son was finding it a bit daunting) but extremely knowledgable. She put Phil at ease immediately and gave him some invaluable advice. She also booked us in with their independent mortgage advisor (Chris) who was a mine of information. Once we knew how much he could borrow Christine sorted viewings accordingly. She showed us around a few and his heart went out to one specifically. He put in an offer and the rest is history. The communication has been amazing. Instant replies to text messages and always someone there at the end of the phone. Plus we love the fact you can just walk into the office at anytime. You can park almost outside too which is a bonus. Kept in the loop from the start. For us communication is always key and it has really been top notch. You rarely get this kind of service nowadays. We highly recommend Farrell Heyworth can't thank them, especially Christine, enough for everything.
Deb, Eric and Phil
DEBRA Β· 12 March 2020
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5/5
GoogleKatie at Farrell Heyworth in Cleveleys has been excellent from start to finish, Always responding to enquiries in a quick and professional manner. I shall be in touch as soon as I am in need of any agency expertees! Many Thanks Katie!PositiveResponsiveness, Professionalism
James Β· 21 June 2021
Agent replied Β· 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased Katie and our Cleveleys team were able to help you. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleWonderful people and a fantastic team. Smooth experience with the sale of my property from start to finish.
We were kept informed of every stage and every step of the progress during the sale.
All members of staff have been polite, friendly and always communicate with a high level of professionalism and respect.
My special thanks for their commitment, friendliness, dedication and hard work go to all members of staff that participated with the sale of my property.
Sarah Days, Katie Garnett, Simon Long, Teliah Taylor, Nicholas Gregson and (viewings estate agent) Sarah
Based on my positive personal experience, I do highly recommend and fully trust FH Cleveleys team and will definitely deal with them again in the near future.
To all of you at FH Cleveleys
Thank you so much for the smooth sale of my property and your commitment to be the best!
Kind Regards
Marko
M Β· 12 December 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Cleveleys team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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5/5
GoogleHaving just purchased a property from Farrell hey worth cleveleys. I have to say the way in which Katie Garnett has handled the transaction has been exceptional from start to finish. Her lovely professional approach is exemplary, the company must be very proud to recruit such high calibre staff.
Paul Β· 4 November 2024
Agent replied Β· 11 November 2024
Thank you for your wonderful feedback! Weβre thrilled to hear that Katie Garnett provided you with exceptional service throughout your property purchase. Her professionalism and dedication are truly commendable, and weβre proud to have her on our team.
Your kind words motivate us to continue delivering excellent service. We wish you all the best in your new home!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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