Every review we hold for the St Annes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have just purchased a fabulous Apartment from Lauren at Farrell Heyworth Cleveleys.
It has been a great pleasure to deal with this young but very experienced person who knows exactly what she’s doing.
Great ambassador for Farrell Heyworth.
Barry · 6 April 2026
Agent replied · 13 April 2026
Thank you for your lovely feedback. We’re really pleased to hear how positive your experience was and that your purchase was handled so smoothly.
Lauren Ford will be delighted to read your comments. Her knowledge, professionalism and confidence in guiding clients through the process are qualities we value greatly, and it’s reassuring to hear they made such a strong impression.
Thank you for choosing Farrell Heyworth Cleveleys, and we wish you every happiness in your new apartment.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAlison Whiteside I don’t have words to say how amazing this lady has been her dedication to helping her clients goes above and beyond I feel like she has become a friend and I couldn’t recommend someone more highly
Tanya · 6 April 2026
Agent replied · 13 April 2026
Thank you for sharing such a lovely review. It’s wonderful to hear how well supported you’ve felt and that Alison Whiteside has made such a positive difference throughout your experience. Knowing that her dedication and care have helped build that level of trust means a great deal to us.
We’re delighted she’s been able to offer the friendly, above‑and‑beyond service we aim for with every client.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI just want to say what a pleasure it was to deal with Katie Garnett from Farrell Heyworth, when I recently bought a bungalow. Katie was brilliant at keeping in contact, always bright and bubbly, and indeed even sacrificed her lunch hour, to afford me an opportunity for a second viewing. I love people who go ' the extra mile' and Katie certainly did that.
Peter · 25 May 2023
Agent replied · 24 June 2023
Thank you for your kind words and positive feedback about your experience with Katie Garnett at Farrell Heyworth. We're thrilled to hear that Katie provided you with excellent service and made your buying process a pleasure.
Katie's dedication to keeping in contact, her bright and bubbly personality, and her willingness to go the extra mile, including sacrificing her lunch hour for a second viewing, are truly commendable. We take pride in having team members like Katie who are committed to delivering exceptional customer service.
We greatly appreciate your recognition of Katie's efforts, and we will make sure to pass along your appreciation to her.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
★★★★★ 5/5
GoogleThe company I work for needed an agent located on the Fylde Coast so I contacted agents in the area. At F.H my enquiry was answered by Sarah Mayson. Of the people I had contacted so far - my opinion was that Sarah would be the best choice.
I wasn't wrong - in fact she was brilliant !!!!
She delivered on providing amazing tenants, throughout the process she kept us updated and was happy to provide guidance when asked.
From experience every let has it's issues, but Sarah Mayson resolved everything for us.
Thank You Sarah MaysonPositiveProfessionalism
William · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important speed is to landlords and our lettings team make it their top priority to ensure all matters are dealt with promptly.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI was really pleased with the service we received from Nick Gregson. We put our house up for sale and sold it in 2 days. We initially panicked as we hadn’t sorted our morgage. It was more complicated as we are foster carers so not all morgage providers will lend. Plus due to my husbands age he couldn’t be included in the morgage. Nick supported us through the process which made it far easier. It was the first time I had needed advice for a morgage as last time I just went to our usual building society. It was more difficult this time as they did not lend to foster carers. Nick made the process far easier with the added bonus that we have now moved to the house we wanted when we initially put our house up for sale. I would have no hesitation in recommending Nick. Very approachable and professional in his approach. Thank you NickPositiveProfessionalism
Janice · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you felt our service made things easier for you and your husband.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 1/5
GoogleMy Grandson agreed the sale of an apartment early January 2020. The sale has never been completed after 11 months. The property is vacant and no Mortgage is required.
We have telephoned this Estate agent numerous times and got nowhere. The solicitor here was recommended by Farrell Heyworth and when telephoned, he advises that a questionnaire has been sent to the Vendor’s Irish Solicitor who is failing to complete and return the document after numerous request.
It is now stalemate.
This situation has caused tremendous stress to my grandson who has to live with the family. In my opinion this property transaction is beyond that which would be expected and no purchaser should be expected to bare the frustration of this situation.NegativeResponsiveness, Quality
Ray · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience your grandson received warranted a 1 star review. Customer service is extremely important to us and his custom is highly valued.
I can understand that this situation must be very frustrating, and after speaking with my colleagues in our Cleveleys branch, I can confirm that this is very frustrating for them too. They have worked hard to arrange the sale of this property and have been in regular contact with the solicitors to try to progress the sale, as have the solicitors we recommend.
At this stage this is now a matter for the respective parties solicitors and we can no longer influence the sale. For this reason I do feel your review is unfair to our fantastic branch team who have done everything within their power to help your grandson to find the right property and to try to resolve the situation.
We very much hope that the vendors solicitors are in touch shortly and that this matter is resolved quickly for your grandson.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI have dealt with FH on a find tenant only basis and always dealt with Sarah Mayson. I have always been happy with the tenants they have secured for me and Sarah goes the extra mile with communication and paperwork. Nothing has been to much trouble and she always responds to emails and messages.
If you’re a landlord looking for an agency to let out your property in Cleveleys or this area I highly recommend contacting Sarah to discuss FH services. I may even consider a managed contract in the future as I have been very impressed with tenant find only.PositiveResponsiveness, Professionalism
Michael · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleAlthough we did not buy or sell with FH we were offered an appointment with their independent mortgage and protection specialist Nick Gregson. The service we received was excellent, Nick is extremely knowledgeable, helpful and nothing seems to phase him. He helped us through the process and was able to switch products at really short notice when our circumstances changed unexpectedly. The mortgage process has been the most straightforward part of the move and that is thanks to Nick. Would highly recommend.PositiveResponsiveness, Professionalism
Sandy · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWent with farrell heyworth to sell our house and after 2 months of little interest I asked them to look into why. We reduced the price a little and within 3 days we had an offer and multiple viewings booked in. Cannot thank Katie enough for picking up our sale when I phoned up, doing all she could to help us and working with us to get what we wanted. Stephen was also great at giving us all the info and coming out to us promptly. Would recommend!PositiveResponsiveness
Kat · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe have just purchased a property through Farrell and Heyworth. There were a couple of issues with the survey and I began dealing with Sarah Days (Branch Manager at Cleveleys) Wow! What an asset she is to the company. She was extremely helpful, professional and knowledgeable. All issues were addressed and she kept us well informed throughout. We were so impressed with her we have opted to use Farrell and Heyworth to rent out our new property. Definitely a very lucky company to have such a diamond on board. Just ask for Sarah Days if you need ANY assistance 😊PositiveResponsiveness, Quality, Professionalism
Derren · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThe staff, especially Ryan was very professional and always responding to emails, returning calls on a timely manner. Our purchase was taking a lot longer than hoped due to lender's fault; but Ryan and team managed to keep the vendor to stick with us, even though it was taking nearly 7 months to complete. Jumping over many obstacles. At the end we got there. Thank you all
Aliz · 10 February 2023
Agent replied
We're thrilled to hear about your positive experience with our team, especially Ryan! We're glad that Ryan was able to provide you with excellent support throughout your purchase journey and help you navigate through any challenges. We're glad that the team was able to stick with you through the process and that you were finally able to complete the purchase. Thank you for choosing us and for taking the time to share your feedback.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWe have used Nick for mortgage advice for the purchase of our new home. Right from the very first phone call Nick has been nothing but professional, responsive and patient! He gave us great advice, found the perfect mortgage to suit our needs and to avoid paying a penalty on our current mortgage. He has been at the end of the phone day/night and weekends and answered every question we have had. He could not have made this process easier for us given that we made the stressful choice to move during a global pandemic! We would definitely use Nick again and highly recommend him.
Jemma · 12 March 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. It sounds like he's really gone out of his way to help you at a difficult time!
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleMy wife and i cant thank Nick enough for his help and support with our house purchase. He helped it to be as smooth as possible and made the process easy to understand. Being able to speak to him face to face on zoom really helped to understand costings and fees and find the best options financially. He was extremely thorough and clear in helping us assess our options. We certainly won’t hesitate to recommend to others.
Jasper · 2 September 2021
Agent replied · 24 June 2023
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleStephen Downing was extremely thorough and professional in his presentation. He was well prepared with comparable properties, and answered all our questions, putting our minds at ease. His level of expertise made us feel like we're in good hands! Highly recommend! Thank you Stephen!!
Big thank you also to Sarah Days who has been invaluable during the selling process. She has been amazingly helpful and pro active while streamlining what is usually a very stressful experience.
Both Stephen and Sarah are an absolute asset to Farrell Hayworth! Buyers and sellers, if you want results, you need to request these two go getters!!PositiveResponsiveness, Quality, Professionalism, Value
R · 28 December 2020
Agent replied · 27 December 2024
Thank you for taking the time to leave feedback. I am delighted to hear the Cleveley's team were so helpful throughout your sale. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleAs first time buyers we needed a lot of support and guidance through this process, Nick gave us this in abundance- always on the end of the phone to answer queries day and night - super responsive and professional throughout and completely honest with his advice which we both valued incredibly. As a result of this, the process was made so much easier and our worries eased. I would highly recommend Nick and be using him for future.
Thanks
Christopher · 12 March 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service and that his advice was so useful to you when buying your first home.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI've been dealing with Lauren Ford regarding some properties that would be suitable as a cash purchase. She's been very helpful and quick to reply.
Ethan · 22 June 2026
Agent replied · 22 August 2026
We’re really pleased to hear about your experience.
It’s great to know that Lauren Ford has been able to support you so efficiently, especially when looking at investment opportunities. Being helpful, responsive … More
★★★★★ 5/5
GoogleExcellent estate agent. From first meeting withe valuation to selling my property and searching for new home. Everyone is invested to make moving less stressful. Professional and deal with any concerns. Katie Garnett my named contact has …
Julie · 13 March 2026
Agent replied · 13 April 2026
Thank you for such a thoughtful and detailed review.
It’s wonderful to hear that your experience, from valuation through to sale and … More
★★★★★ 5/5
GoogleI would share my experience with regards to finding a rental property with Farrell Heyworth. Everything was completed in a timely manner from viewing to signing. Sarah Mayson was extremely helpful in the whole process and kept us informed with the progress of the application . Her communication and guidance with applications and advice was exceptional. Now we are in the property the support continues as and when required as the whole team have been really helpful. The electronic paperwork made things a seamless process especially in light of the current pandemic situation.
Many thanks to everyone for a great service.PositiveResponsiveness, Professionalism
Joanne · 26 August 2020
Agent replied
Thank you for taking the time to leave such comprehensive feedback. I am so pleased that Sarah and our Cleveleys team were able to help you find your new home, kept you well informed and provided you with guidance and support.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI have been viewing several properties with this estate agent. I always find them very accommodating, professional, courteous and a pleasure to deal with. I would highly recommend this estate agent for buying or selling your property.
David · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind recommendation.
We’re really pleased to hear that your experience while viewing properties has … More
★★★★★ 5/5
GoogleStephen Downing was extremely thorough and professional in his presentation. He was well prepared with comparable properties, and answered all our questions, putting our minds at ease. His level of expertise made us feel like we're in good hands! Highly recommend! Thank you Stephen!!
Big thank you also to Sarah Days who has been invaluable during the selling process. She has been amazingly helpful and pro active while streamlining what is usually a very stressful experience.
Both Stephen and Sarah are an absolute asset to Farrell Hayworth! Buyers and sellers, if you want results, you need to request these two go getters!!PositiveResponsiveness, Quality, Professionalism, Value
R · 21 June 2020
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am delighted to hear the Cleveley's team were so helpful throughout your sale. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleVery helpful, organised and professional. Thank you so much to Sarah for showing us around the property (twice!) and for getting back to us so quickly. Also a huge thank you to Katie Garnett for being so patient and keeping us updated throughout our buying process
Chrissy · 21 April 2024
Agent replied · 20 June 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that Sarah provided helpful and prompt assistance during your property viewings, and we're grateful for your kind words about Katie Garnett's professionalism and patience throughout the buying process. Ensuring a smooth and organized experience for our clients is a top priority, and we're pleased to have met your expectations. Please don't hesitate to reach out to the team if you have any further questions or need assistance.
Best regards,
Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleI have bought and sold three properties with Farrell and Heyworth at three different branches across the North West. The service from start to completion has been excellent. Communication is vital to clients, even more so in longer sales …
Elizabeth · 13 February 2026
Agent replied · 13 April 2026
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that your experiences across multiple Farrell Heyworth branches have been so positive and that you’ve consistently received a high … More
★★★★★ 5/5
GoogleThanx to Sarah and Lauren they assisted me with so much love and I really appreciate their support
Lydia · 22 July 2026
Agent replied · 22 August 2026
We’re so pleased to hear about your experience.
It’s wonderful to know that Sarah and Lauren Ford provided such supportive and caring assistance throughout, that kind of genuine approach really makes a difference, and it’s something we value highly.
Thank you for taking the time to share your feedback, it’s greatly appreciated and will mean a lot to the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GooglePrompt response and excellent service provided by Holly Boothby. Thank you so much. Keep up the good work.
DKG · 22 July 2026
Agent replied · 22 August 2026
Thank you for your kind feedback.
We’re really pleased to hear that you received prompt responses and excellent service throughout your experience. Providing timely communication alongside a high standard of support is something we consistently aim for.
It’s great to see Holly Boothby recognised in your comments, her dedication and professionalism are a real asset to the team.
Your encouragement is very much appreciated, and we’re glad we could assist.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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