Every review we hold for the St. Albans office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThanks to Grant and the team for always being on hand to help with our recent move! A friendly, knowledgeable team with a great can do attitude. Much appreciated. G&K Mason
Gianni · 26 August 2020
Agent replied · 25 August 2024
Thank you for leaving us a review. We take great pride in offering a high level of customer service and as such are delighted to receive such positive feedback about the service Grant provided you. Feedback is very important to us and we are thrilled to hear the team were always on hand to help, we look forward to sharing your review with them, thank you again.
★★★★★ 5/5
GoogleI cannot recommend Hamptons more highly. From the initial meeting to discuss valuation and marketing, through the sales process, and all the way to completion, the entire team were very professional throughout. Special thanks to Martin, Grant, and Janine in particular. We would have no hesitation in using the team again.PositiveResponsiveness, Quality, Professionalism
Martin · 15 June 2022
★★★★★ 1/5
GoogleTotally unprofessional.
1.breach of tenancy agreement; by letting random contractors barge in on us, in the house, with the agency's keys, without any prior written consent or phone call whatsoever.
2. unkept promises; from first visit to move in date, related to cleanliness and repairs to be done before the move in. (which are still pending after 3 months)
3. unprofessional; right before our move in date an uncertainty appeared with the landlords right to rent, which could have let us without a place to move, causing us great unrest. Which proves the incompetence of the agents checking each party of the agreement, not only the tenant, for which they seem to be doing a good job.
Jozsef · 12 January 2020
Agent replied · 10 January 2025
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to receive your feedback. I can see from our system that you have raised a formal complaint with us and your concerns are now being investigated and addressed in line with our procedures. We hope the team are able to resolve this matter and thank you again for bringing your concerns to our attention.
★★★★★ 5/5
GoogleThe contract signature for renting term accommodation through HI Estate Agents St. Albans, was executed in very professional and timely manner. The choice of property, landlord communications, as well as contract logistics and regulations was followed and done in very good time. I also have to command HI agent Laura Peachey for her kindness, and the proffesional approach to conduct her job. I have a family, and soon they will start school in St Albans. I needed the property and to move within a short period. My case was really looked after in very special case I would say.
Thanks and I am sure I will be your customer when it comes to buying in near furure.
Kadhim · 27 August 2019
Agent replied · 25 August 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear you had such a fantastic experience with the team in St Albans, particularly Laura. We take great pride in our people and are thrilled to hear that Laura provided a professional and attentive service, we look forward to sharing your feedback with her. Thank you again.
★★★★★ 5/5
GoogleA huge thank you to Jamie and the whole team at Hamptons, who are without exception, a delight to deal with. Their professionalism has made my house move so easy and stress-free, when for many people it can be anything but ! A special mention goes to Grant Van Der Beek for all his advice and expertise along the way - very much appreciated by me.
K · 27 August 2017
★★★★★ 5/5
GoogleJames was our lead contact but whenever he was unavailable all the team were able to pick up the ball as we worked through a complicated purchase on a listed building. From opening registration to hand over of the keys ( and a bouquet) everything was dealt with with professionalism and accuracy which was a refreshing experience. Hamptons will meet with us again when our needs require
David · 28 August 2015
★★★★★ 5/5
GoogleDavid Whiting is the best property manager. He is reliable, efficient & always resolve related issues at quickest time.
Property visit by Paula also always carries smoothly & with utmost respect to tenant's privacy. Thank you St Albans Lettings team.
Leila · 15 June 2023
★★★★★ 5/5
GoogleExtremely helpful and professional. I moved to the UK 6 months ago from Dubai and in few days I was able to move into a lovely furnished flat in St. Albans. The team at Hamptons in particular Susan have been really great, no waste of time, they immediately understood what I was looking for and handled the full process for renting really fast! I strongly recommend them!!
Aligi · 28 August 2014
★★★★★ 5/5
GoogleI have dealt with many estate agents over the years and the Hamptons St. Albans team is simply the best! I have sold two properties with Hamptons and purchased one and the team has been consistently competent, prompt and very approachable. Barbara, Martin and Grant deserve a special mention! Thanks so much for making what can be such a stressful experience as enjoyable as possible!
Katja · 15 June 2022
Agent replied · 14 June 2024
Thank you for your review Katja. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleThe Lettings Team led by Nadya at Hamptons in St Albans are professional whilst maintaining a good old fashioned 'homely' customer service. They must have a good ethos of sharing work as the other team members (Susan, Laura and David) were always aware of what was happening and dealt with my queries promptly. Well done Nadya and team and I would highly recommend them.
Mani · 27 August 2017
★★★★★ 5/5
GoogleI have been very impressed by the service offered by Hamptons St Albans. Grant was extremely helpful and responsive throughout, and Janine, the ‘sales smoother’ has been absolutely excellent in ensuring everything went to plan - chasing things through very effectively. I would recommend without reservation.PositiveResponsiveness, Quality, Professionalism
Deb · 15 June 2022
★★★★★ 5/5
GoogleRoni and his team at Hamptons eased the process of getting our apartment right from the beginning and I recommend them fully. I must highlight especially the prompt response, professional expertise, access to services provided and we look forward to a successful association with Hamptons.PositiveResponsiveness, Quality, Professionalism, Value
Shiraz · 15 June 2022
★★★★★ 5/5
GoogleThe team at Hamptons were amazing at facilitating my purchase, and even went out their way for additional viewings, finding out further information and in general - solving all problems encountered in the lengthy buying process. I cannot recommend them enough, and would like to add a huge thank you to the team!
Shehroz · 15 June 2023
Agent replied · 14 June 2024
Thank you for your review Shehroz. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleRoni and the Hamptons lettings team were very professional and helpful advising through the process to begin a tenancy in St Albans recently. I would recommend them!
Anna · 17 November 2024
Agent replied · 8 December 2024
Thank you for your wonderful review Anna. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleThe whole team at Hampton's looked after us exceptionally both when selling our house and during the purchase of a new one. They handled a difficult situation of our purchase falling through when we were moving out very sensitively and through being on top of their game managed to secure us a new property within days. As and when we move again we will most certainly return to the team at Hamptons.
S · 15 June 2020
Agent replied · 14 June 2024
Thank you for leaving us a review Simon. We are delighted to hear the team provided you with an exceptional service and were able to secure you a new property following the fall through. Feedback is very important to us and we look forward to sharing your review with the team, thank you again.
★★★★★ 5/5
GoogleEnormous thanks to Grant, Barbara, Janine and the team who worked so hard to find a buyer for my home and coordinate everything and everyone to the point of completion. Always available to talk to and give great advice. Would highly recommend selling your home with them.PositiveResponsiveness, Quality, Professionalism, Value
Anna · 26 August 2021
★★★★★ 5/5
GoogleRoni at Hamptons was great right from the start. Very transparent and kept us up to date all throughout. Easy and pleasant experience dealing with Hamptons.
Megan · 16 October 2024
Agent replied · 23 October 2024
Thank you for the great feedback Megan. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents St. Albans was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleHamptons Estate Agency is very professional, with great service and lovely staff. I was in contact with Roni, who was very helpful, responsive and attentive. He showed me some flats and continued to send me alternative options that met my criteria, until I found my perfect flat.PositiveResponsiveness, Professionalism
Salaam · 15 June 2021
★★★★★ 5/5
GoogleWe've had an excellent experience with Hamptons, St Albans. Susan was very helpful organising our rental while we were still living abroad, and subsequent to our arrival in the UK, David has been an excellent property manager. He has been consistently responsive, kind and helpful in dealing with any property maintenance issues. I can highly recommend them.
Alexandra · 16 June 2017
★★★★★ 5/5
GoogleRoni was great as the lettings agent. Despite my unusual circumstances (having no landlord referees and an overseas income) he rendered very good advice and persevered with the landlord to ensure my tenancy application went through successfully. Good, responsive and professional service. Full marks!PositiveResponsiveness, Quality, Professionalism
Peter · 26 August 2021
★★★★★ 5/5
GoogleWe had a tricky / delayed probate-related purchase which had the potential to also negatively impact our sale. Hamptons handled both our sale & purchase - they were professional, helpful and persistent in resolving the many issues which arose. Grant, Barbara, Janine and the whole team were brilliant and helped to keep us sane! We are very grateful to them for all their help and support.
Wendy · 15 June 2020
Agent replied · 14 June 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Grant, Barbara and Janine. It is especially wonderful to hear through a difficult sale and purchase you were provided with helpful advice and were supported throughout. We take great pride in our people and look forward to sharing your review with the team. Thank you again!
★★★★★ 5/5
GoogleGreat service from Leila, Nadya and all the lettings team. They have a wide range of tenants to contact, making the process quick and efficient. Leila's conscientiousness is exactly what you need when going through the lettings process, as it can be complex and there are always a few issues to iron out! Her passion for her job shines through and I know I'm in safe hands.
Louise · 12 January 2020
Agent replied · 10 January 2025
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear you had such a fantastic experience with the team in St Albans. We take great pride in our people and are thrilled to hear that Leila provided a passionate service which ensured you felt supported throughout the process. We have no doubt Leila, Nadya and the team will be thrilled to receive your feedback, thank you again.
★★★★★ 4/5
GoogleI have let my flat out for years now with Hamptons, and had good, consistent service - mostly from David Whiting who is friendly and efficient.
Kath · 24 May 2024
Agent replied · 14 June 2024
Thank you for taking the time to leave us a review Kath. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleWhat a great service! From start to finish we got a personal, supportive service. The long yards are often after finding a buyer and Hamptons do an amazing job in maintaining and progressing the chain. 5 stars from me!
Darren · 15 June 2023
Agent replied · 14 June 2024
Hi there Darren, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
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