Trusted Agent profile · St. Albans

Hamptons St. Albans reviews

★★★★★ Excellent

260 reviews across 1 platform

2 High Street, St. Albans, AL3 4EL

Hamptons's office in St. Albans, at 2 High Street, is rated 4.9 out of 5 across 260 reviews on 1 platform, including 260 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.

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4.9 / 5

260

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the St. Albans office, from every platform, shown as written. First names only.

5/5

Google

Grant and the team were amazing. We had some problems (unrelated to them) with the chain and they updated us regularly, giving us the benefit of their expertise and experience. We felt like we were in safe hands. Cannot recommend them highly enough!

Fiona · 26 August 2020

Agent replied · 25 August 2024

Thank you for leaving us a review. Customer service is very important to us, so it is wonderful to hear that the team had such a positive impact on your experience with us. It is especially great to hear you felt you were in safe hands and look forward to sharing your feedback with the team. Thank you again.

5/5

Google

It has been a pleasure and I have been very impressed dealing with the Hamptons Estate Agents in St Albans. Would like to give a big thanks to Roni, he was very helpful and professional, answered any questions that I had, and ensured that I had all the relevant information needed before and after moving in. I would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Yemi · 26 August 2022

5/5

Google

A very good experience dealing with Hamptons, Grant, Janine and the team were very helpfull and professional from begining to completion. Our purchase took a little longer than planned, could not fault Hamptons for giving us updates along the way. Would highly reccomend.

John · 15 June 2020

Agent replied · 14 June 2024

Thank you for taking the time to leave us a review. Customer service is very important to us and as such we are delighted to receive your positive feedback about Grant, Janine and the team in St Albans. It is especially wonderful to hear you were kept up to date throughout and would recommend our services further. We take great pride in our people and look forward to sharing your review with the team, thank you again.

5/5

Google

As first time buyers we really were totally green to they buying process. Grant Van Der Beek and the team went above and beyond to ensure that we were fully informed and educated throughout the process. Even when our initial acceptance fell through, Grant assured us that he would let us know prior to listing if a like for like property came onto the market. Lo and behold a couple of weeks later a property did. I am glad to say that this is now our home. I couldn't recommend Hamptons Int St Albans highly enough and would certainly seek their services in the future. All the best guys!

Craig · 16 June 2017

5/5

Google

Hamptons helped me find an apartment in St Albans very quickly and I am very happy with the service they provided both in the search process as well as now that they are acting as my letting agency. They are quick to respond, friendly and pragmatic. Special thanks to Roni Rachi, who was a great help to arrange everything in time for the move!

Marielle · 15 June 2022

5/5

Google

We have just bought our dream home through Hamptons and I have to say it has been one of the least stressful and straightforward purchases I have ever made. Particular thanks to Grant who handled everything from when we first viewed the property right up to completion today. We felt like we were in safe hands every step of the way and the most impressive thing was just how much care was applied to every detail throughout the process. The whole thing feel very transparent and fair. I'm sure we were just another couple among many who were in the middle of house buying from them, but Hamptons never made us feel like our call or email wasn't top of their agenda. A skill I think! Thank you Hamptons for helping our dreams come true.

Kellie · 17 June 2015

5/5

Google

My family and I have just completed our move back to the UK after living abroad for five years. It can be very tricky trying to secure a good home from distance and Hamptons really helped smooth the process for us. Susan really was a great ambassador for us and helped us negotiate a mutually beneficial deal with our new landloards - even in our absence! My family and I felt in very good hands throughout the process and would gladly recommend Susan and Haptons to anyone looking to move into the St Albans area.

Matthew · 28 August 2014

5/5

Google

Grant and Janine were helpful at all times in what turned out to be a very long sales process, and unfailingly proactive and supportive. I would certainly recommend them.

Judy · 26 August 2022

Agent replied · 25 August 2024

Hi there Judy, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

Fantastic estate agent. Grant was extremely thorough and had great communication throughout the move making sure everything was happening as smoothly as possible. Helped us deal with some problems in the chain so that our move was able to go ahead. Highly recommend.

Lee · 27 August 2019

Agent replied · 25 August 2024

Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about the team in St Albans. It is wonderful to hear that Grant kept you updated throughout and ensured everything went as smoothly as possible! Thank you again, we look forward to sharing your review with the team.

5/5

Google

I have just completed on a house sale and am extremely happy with the service I received from Hamptons St. Albans. All the staff I encountered were professional, efficient, friendly and very quick to respond to any emails/calls I made, whilst also proactively keeping me informed of all potential buyers' visits and corresponding feedback. They also showed me great kindness, as the house involved was my childhood home.

Kathryn · 15 June 2023

Agent replied · 14 June 2024

Thank you for your review Kathryn. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

Having just exchanged on a flat for my mother in St Albans, I can honestly say that Grant has been a driving force in the progression of the purchase, which was hampered horribly by lockdown and the upper chain. Had it not been for Grant's continual feedback and assurances, I'm certain my mother would have lost her nerve and given up! Thanks so much for making it happen, you're a star!PositiveResponsiveness, Professionalism

Julia · 26 August 2020

5/5

Google

I have just completed the sale of my flat in St. Albans, and I have to say that Martin and Janine were an amazing support and truly helped to drive the sale to completion with much energy and commitment. I am truly grateful to them both and to Hamptons, I could not have had a better experience and would highly recommend them! Thank you! SimonaPositiveResponsiveness, Quality, Professionalism

Simona · 26 August 2021

5/5

Google

All the staff at Hamptons in St Albans have been wonderful. They have been professional but friendly and have always responded promptly to communications offering advice in the best interests of their clients. I would recommend them to all my friends and family and am grateful to them for helping me through a challenging time. A great team… they should be very proud of themselves.

Gillian · 15 June 2023

Agent replied · 14 June 2024

Hi there Gillian, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

I have just sold my house through Hamptons. Nothing was too much trouble and communication was excellent throughout the process. A special thanks to Grant and Janine who were always available when needed. I would not hesitate to recommend.

Mary · 16 June 2019

Agent replied · 14 June 2024

Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about your experience! We take great pride in our people and look forward to sharing your review with Grant, Janine and the team. Thank you again.

5/5

Google

Leila was not just outstanding in her work but was extremely helpful post completion of the negotiations with her assistance with various formalities inter alia maintenance, utility, etc. A great asset to Hamptons.

Thomas · 26 August 2020

Agent replied · 25 August 2024

Thank you for your kind feedback Thomas, it is wonderful for us to receive such positive feedback about Leila and the service se provided you, particularly following completion and we look forward to making her aware of your review. Thank you again.

5/5

Google

We bought our lovely new house through Grant and team at Hamptons, St Albans. Our buyer was in a more complex situation than anticipated by all and this proved challenging in terms of timelines for our vendors - but Hamptons kept everything running and made sure we didn't lose out on our house. They were polite, professional and hardworking at all times and I wouldn't hesitate to use them again.

Lisa · 16 June 2017

5/5

Google

We recently bought a house where Hamptons was the sole selling agent. I found them very professional, responsive and easy to deal with. I think it's a very good idea that they have a sales progressor to help get sales over the line, whether it's liaising with solicitors or contractors, or between seller and buyer. I would definitely recommend Hamptons.

Marc · 15 June 2023

Agent replied · 14 June 2024

Thank you for the great feedback Marc. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents St. Albans was exceptional. The team will be pleased to read your review!

5/5

Google

From start to finish I have been impressed with Hamptons/St Albans branch. Grant and Barbara looked after me with professionalism, honesty and an understanding approach. Janine in sales progression did an OUTSTANDING job managing a complex double chain, going beyond her remit to try and get the chain to exchange in time. I highly recommend Hamptons as an estate agent.

Louisa · 15 June 2023

Agent replied · 14 June 2024

Hi Louisa, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!

5/5

Google

I have been a tenant with Hamptons St Albans for the last 5 years. The team has always been very supportive and helpful. Special shout out to my property manager David Whiting who has always been so efficient when resolving any issues. Many thanks team!

Cleo · 15 May 2024

Agent replied · 14 June 2024

Thank you for your review Cleo. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

2/5

Google

For Sales, maybe. Stay away for property management. Only interested in collecting fees and making sure they have an easy life. Do not conduct genuine referencing of tenants and when problems arise offer no support despite collecting full managed services fees. Very, very disappointing personnel and service standards.

Jonathan · 16 March 2024

Agent replied · 14 June 2024

Hi Jonathan, we sincerely apologise that this is what you experienced. This is not the standard Hamptons Estate Agents St. Albans sets. Please could you send us an email to Customercare@hamptons.co.uk, so we can get in contact with you. Thank you.

5/5

Google

I was uncertain about appointing Hamptons for the sale of my property as it seemed to me that their field was more within the upper end of the market. Also I had moved from another agent whose commission was less. However I was very pleased with the thoroughness in which they successfully carried out the sale. I received good prompt and attentive service from everyone in the office and I consider that they are a cut above the normal high street agent. Such a shame that their wonderful manager Jamie died. Alfred Huckett.

Alfred · 15 June 2020

Agent replied · 14 June 2024

Thank you for leaving us a review Alfred, it is fantastic to hear that although a cautious one, your decision to our St Albans team ended positively and the team provided you with a high level of customer service. Feedback such as this is very important to us and we look forward to sharing it with the team.

5/5

Google

I’ve been a client of Hamptons for over 10 years and I can’t recommend them highly enough. They’ve managed a property for me for a number of years superbly well and this also concluded with the sale of my property. During the sale there was many ups and downs through no fault of Hamptons, however the manner in which Grant and his staff dealt with the situations and managed to make me feel extremely calm and confident during the process was extremely professional.Thanks again Hamptons!

Don · 15 June 2020

Agent replied · 14 June 2024

Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that you have had such a positive relationship with the St Albans office for many years. It is wonderful to hear that the team supported you through a difficult sale and were able to make the process as smooth as possible. We take great pride in our people and look forward to sharing this feedback with the team. Thank you again!

5/5

Google

Hamptons dealt with the sale of my late mothers house. Their initial probate valuation was bang on. Their marketing was intelligent and bespoke, finding a range of buyers within a week of the house going on sale. Over the course of the sale there were a number of issues with others in the chain which Hamptons dealt with expertly, offering us advice which was clearly born of great experience. Thanks to the whole team - we definitely made the right choice.

Jo · 15 June 2020

Agent replied · 14 June 2024

Thank you for leaving us a review. We take great pride in offering a high level of customer service and as such are delighted to receive such positive feedback about the service our St Albans team provided you. In particular, it is wonderful to hear that you were offered useful advice and overall had a great experience working with us. Feedback is very important to us and we look forward to sharing your review with the team. Thank you again.

5/5

Google

We have worked with and used Hamptons services over the last few years for company and personal rentals. Laura Peachy who we normally contact - was amazing as always. Her customer service and knowledge was outstanding and she was super helpful with whatever we needed, especially in the short time-frame that we had to secure a place. Even with Laura being away on annual leave, the other staff members that we dealt with, were consistent with the professionalism, customer service and knowledge of what we needed and where we were in the process. I would definitely recommend Hamptons if you are looking to rent or buy.

Amelea · 15 June 2020

Agent replied · 14 June 2024

Thank you for taking the time to provide us with your feedback Amelea, it is fantastic to receive such positive feedback about Laura and the team in St Albans, and we are especially pleased that this high level of service has been consistent over the last few years. We look forward to making the whole team aware of your review, thank you again.

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Read Hamptons's Google reviews

Questions about Hamptons St. Albans

How many reviews does Hamptons St. Albans have?

Hamptons's St. Albans office has 260 reviews across 1 platform: 260 on Google.

What is Hamptons St. Albans's rating?

Hamptons St. Albans is rated 4.9 out of 5 across all 260 reviews, and 4.9 out of 5 on Google from 260 reviews.

Has Hamptons won any awards?

Yes. In The Trusted Agent 2026 awards: Hamptons, St. Albans won Trusted Agent; Hamptons, Wandsworth won Trusted Agent; Hamptons, Cherwell won Trusted Agent; Hamptons, Richmond won Trusted Agent; Hamptons, Kingston Upon Thames won Trusted Agent; Hamptons, Waverley won Trusted Agent; Hamptons, Winchester won Trusted Agent.

Where is Hamptons's St. Albans office?

Hamptons St. Albans, 2 High Street, St. Albans, AL3 4EL.

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